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How to Evolve Your Health Score From Reactive to Predictive

Gainsight , profile picture
Gainsight

The document outlines a framework for assessing client relationships and the success of services through a health scorecard that evaluates contact types, usage, and propensity. It highlights the importance of accurate data and addresses concerns regarding its quality. The overall aim is to ensure client delight and improve service offerings.

Business
Related topics:
Customer Relations • Customer Success Insights
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1 Sr. Director, Global Client Delight
2 V+A+R = SUCCESS
3 Health Scorecard RELATIONSHIP USAGE PROPENSITY BREADTH & DEPTH
4 VAR Health Scorecard
5 VAR Health Scorecard Relationship • Contact Types • CHI Score
6 VAR Health Scorecard Usage • Platform Data • Pendo
7 VAR Health Scorecard Propensity • Support Tickets • Enhancement Requests
8 VAR Health Scorecard Breadth & Depth • SKUs • Services
201 8
10 THE DATA IS WRONG
11 I DON’T WANNA
12 IT’S OKAY

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How to Evolve Your Health Score From Reactive to Predictive