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@axonnmedia 
Think local, act global: How to implement a multilingual content strategy Frank Hartkopf Head of European Content Axonn Media
@axonnmedia 
Speaking Frank Hartkopf Head of European Content Axonn Media London, UK @Fruehstuecker
The great leveller
@axonnmedia
@axonnmedia 
Development 
English 
Proportion shrunk from 35% to 27% 
Arabic 
Arabic: mother tongue of more than 219 million people  but only 2% of global digital content is Arabic 
Russian 
60 million speakers online  penetration level 42,8% 
Swedish 
Increase of 7.2% online spenders (2012-2013)  penetration level 83% 
Chinese 
Growth: 106 million - 445 million internet users (2004 - 2010)  prediction: Chinese will take over as number 1 language
@axonnmedia 
Worldwide Internet Users 
44.8 
21.5 
11.4 
10.4 
7 
3.7 
1 
Asia 
Europe 
North America 
Latin America / Caribbean 
Africa 
Middle East 
Oceania / Australia 
Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/
@axonnmedia 
Less than 1 in 5 web users in the EU feel comfortable purchasing a product in a non-native language – and 42% said they would never buy online in a language that was not their own. Source: Eurobarometer 
Can’t read, won’t buy
@axonnmedia 
An untapped opportunity 6 in 10 marketers have no content marketing strategy 67% have no knowledge of technology tools 81% have never heard of translation tools 8% of global marketers don’t use any translation 
Source: Global Content Marketing Report, Cloudwords, 2013
@axonnmedia 
Progress 58% have multilingual websites 
With 10 languages you can reach 81% of internet users by translating content !
@axonnmedia 
http://www.newsreach.co.uk/how-far-does-your-content-reach/
Pitfalls of global marketing 
@axonnmedia 
• Brand names, product names and slogans getting lost in translation 
• Lack of localisation 
• Ignoring cultural sensibilities 
• Inappropriate style 
• Lack of market insight
@axonnmedia 
Vote #1
@axonnmedia 
0 
5 
10 
15 
20 
25 
30 
High cost 
Time amount 
Hard to keep companies message globally 
Hard to manage the amount of translation projects 
30 
28 
20 
19 
Biggest Difficulties With Localisation 
Source: Global Content Marketing Report, Cloudwords, 2013
@axonnmedia 
0 
10 
20 
30 
40 
50 
60 
70 
Global/ continental marketing efforts 
No foreign languages 
Targeting customers abroad without speaking their language? 
Source: http://www.axonn.co.uk/axonn-research/sun-sea-and-content-marketing
@axonnmedia 
0 
10 
20 
30 
40 
50 
60 
70 
80 
Website Content 
Brochures / Product Literature 
Blogs / Social Media contents 
Press Releases 
79 
42 
23 
23 
Types Of Content Most Often Translated 
Source: Global Content Marketing Report, Cloudwords, 2013
@axonnmedia 
Don’t just translate, transcreate!
@axonnmedia 
What is transcreation? 
• English core message adapted to local context 
• Create and tailor to your own target market 
• Special content campaigns (e.g. Christmas  Thanksgiving in the US)
@axonnmedia 
British 
American 
• Tap 
• Cooker 
• Petrol 
• Toilet 
• Trousers 
• Railway 
• Wash Up 
• Wash your hands 
• Jug 
• Campsite 
• Faucet 
• Stove 
• Gas 
• Bathroom 
• Pants 
• Railroad 
• Do the dishes 
• Wash up 
• Pitcher 
• Campground
@axonnmedia 
How to implement a global content strategy 
Working with the right people 
-writers who are native speakers 
-cultural experience 
-think like a journalist 
-familiar with local style and tone 
-very good English skills
Giving them the right tools 
-One story, many different angles 
-Consistency, not conformity 
-Plan ahead with a content calendar 
-Distribute wisely 
@axonnmedia 
Content strategy
@axonnmedia 
1. One story, many different angles
@axonnmedia 
2. Consistency, not conformity
@axonnmedia 
3. Plan ahead with a content calendar 
GuardRec content calendar
@axonnmedia 
4. Distribute wisely
@axonnmedia 
Search Engine Market Share 
%09 
90% 
<60% 
25% 
51% 
51% 
%9E 
>5% 
Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/
@axonnmedia 
Social Media 
Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/ 
Sweden 
Germany 
China 
Central Africa 
Latin America 
Brazil
@axonnmedia 
# Vote 2 
Vote #2
@axonnmedia 
Source: Global Content Marketing Report, Cloudwords, 2013 
Top 10 languages content is being translated into 
1.French 
2.Spanish (Latin America) 
3.German 
4.Chinese 
5.Japanese 
6.Spanish (US) 
7.Portuguese (Brazil) 
8.French (Canada) 
9.Italian 
10.Spanish (Spain)
Questions? 
@axonnmedia
• 14 years’ experience 
• 400 clients from SME to multinational corporation 
• 15+ languages 
@axonnmedia
@axonnmedia

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How to implement a multilingual content strategy

  • 1. @axonnmedia Think local, act global: How to implement a multilingual content strategy Frank Hartkopf Head of European Content Axonn Media
  • 2. @axonnmedia Speaking Frank Hartkopf Head of European Content Axonn Media London, UK @Fruehstuecker
  • 5. @axonnmedia Development English Proportion shrunk from 35% to 27% Arabic Arabic: mother tongue of more than 219 million people  but only 2% of global digital content is Arabic Russian 60 million speakers online  penetration level 42,8% Swedish Increase of 7.2% online spenders (2012-2013)  penetration level 83% Chinese Growth: 106 million - 445 million internet users (2004 - 2010)  prediction: Chinese will take over as number 1 language
  • 6. @axonnmedia Worldwide Internet Users 44.8 21.5 11.4 10.4 7 3.7 1 Asia Europe North America Latin America / Caribbean Africa Middle East Oceania / Australia Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/
  • 7. @axonnmedia Less than 1 in 5 web users in the EU feel comfortable purchasing a product in a non-native language – and 42% said they would never buy online in a language that was not their own. Source: Eurobarometer Can’t read, won’t buy
  • 8. @axonnmedia An untapped opportunity 6 in 10 marketers have no content marketing strategy 67% have no knowledge of technology tools 81% have never heard of translation tools 8% of global marketers don’t use any translation Source: Global Content Marketing Report, Cloudwords, 2013
  • 9. @axonnmedia Progress 58% have multilingual websites With 10 languages you can reach 81% of internet users by translating content !
  • 11. Pitfalls of global marketing @axonnmedia • Brand names, product names and slogans getting lost in translation • Lack of localisation • Ignoring cultural sensibilities • Inappropriate style • Lack of market insight
  • 13. @axonnmedia 0 5 10 15 20 25 30 High cost Time amount Hard to keep companies message globally Hard to manage the amount of translation projects 30 28 20 19 Biggest Difficulties With Localisation Source: Global Content Marketing Report, Cloudwords, 2013
  • 14. @axonnmedia 0 10 20 30 40 50 60 70 Global/ continental marketing efforts No foreign languages Targeting customers abroad without speaking their language? Source: http://www.axonn.co.uk/axonn-research/sun-sea-and-content-marketing
  • 15. @axonnmedia 0 10 20 30 40 50 60 70 80 Website Content Brochures / Product Literature Blogs / Social Media contents Press Releases 79 42 23 23 Types Of Content Most Often Translated Source: Global Content Marketing Report, Cloudwords, 2013
  • 16. @axonnmedia Don’t just translate, transcreate!
  • 17. @axonnmedia What is transcreation? • English core message adapted to local context • Create and tailor to your own target market • Special content campaigns (e.g. Christmas  Thanksgiving in the US)
  • 18. @axonnmedia British American • Tap • Cooker • Petrol • Toilet • Trousers • Railway • Wash Up • Wash your hands • Jug • Campsite • Faucet • Stove • Gas • Bathroom • Pants • Railroad • Do the dishes • Wash up • Pitcher • Campground
  • 19. @axonnmedia How to implement a global content strategy Working with the right people -writers who are native speakers -cultural experience -think like a journalist -familiar with local style and tone -very good English skills
  • 20. Giving them the right tools -One story, many different angles -Consistency, not conformity -Plan ahead with a content calendar -Distribute wisely @axonnmedia Content strategy
  • 21. @axonnmedia 1. One story, many different angles
  • 22. @axonnmedia 2. Consistency, not conformity
  • 23. @axonnmedia 3. Plan ahead with a content calendar GuardRec content calendar
  • 25. @axonnmedia Search Engine Market Share %09 90% <60% 25% 51% 51% %9E >5% Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/
  • 26. @axonnmedia Social Media Source: http://www.translatemedia.com/translation-blog/multi-lingual-content-creation-101/ Sweden Germany China Central Africa Latin America Brazil
  • 27. @axonnmedia # Vote 2 Vote #2
  • 28. @axonnmedia Source: Global Content Marketing Report, Cloudwords, 2013 Top 10 languages content is being translated into 1.French 2.Spanish (Latin America) 3.German 4.Chinese 5.Japanese 6.Spanish (US) 7.Portuguese (Brazil) 8.French (Canada) 9.Italian 10.Spanish (Spain)
  • 30. • 14 years’ experience • 400 clients from SME to multinational corporation • 15+ languages @axonnmedia