How to improve your organization's performance with Dawn
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The document outlines strategies for improving organizational performance through best management practices and the implementation of excellence models. It highlights the positive impact on employee turnover, cost savings, and customer satisfaction across various countries and sectors. Additionally, it emphasizes the importance of a structured framework for assessing and enhancing organizational capabilities through training and self-assessment tools.
How to improve your organization's performance with Dawn
- 1. How To Improve Your Organization’s Performance Webinar Dawn Ringrose 25th Sep 2018
- 2. 25 years of experience in the field Global client base in 46 countries International offices & partner network Recognized as a Leader by 2017 Business Operating Systems 2017 Enterprise Business Process Analysis Product Leadership Award 2018 Gartner® Enterprise Digital Twin Leader The Most Representative 70
- 4. Dawn Ringrose Principal at Organizational Excellence Specialists Publications: Quality Management and Organizational Excellence, Management Consulting and Organizational Excellence, Occupational Health & Safety and Organizational Excellence, Building An Organizational Culture That Is Committed To Excellence, Better Than Oil,…
- 8. Excellence Models Provide A Formula For Success Implement best management practices Develop a culture committed to excellence Achieve exceptional results
- 9. Canada Canadahastrackedthe performance results of award recipients andnoted improvementsin: – Employeeturnover – Costsavings – Customerandemployeesatisfaction – Cycletime – Pricesavingsto client – Injuries – Employeepride – Trustin leadership (Source: Stoehr, 2011) 7
- 10. United States Astudy inthe United Statescomparedthe benefits receivedbyawardwinners from2007 to 2010 withthe costof operatingtheprogramand reporteda benefit- to-cost ratioof820:1 (Source: Link, Scott, 2011) 8
- 11. United States Rolemodelorganizationsacrosssectors: Manufacturing Service Smallbusiness Healthcare Education Non-profit Applied the frameworkand realizedgoodROI on financialreturns andcustomer and workforce satisfaction (Source: Baldrige Performance ExcellenceProgram, 2011) 9
- 12. Europe A study examined award winners against comparison companies of similar size and industry sector over an 11 year period and found award winners experiencedhigher: – Increasesinsharevalue – Averagegrowthinsales – Reductionincosts – Increasesinoperatingincome – Otheraccountingmeasures (Source:Boulter, Bendell,Abas,Dahlgaard, Singhal, 2005) 10
- 13. Australia Case studies undertaken with 8 local government councils facingsimilarchallenges Councils used the framework to assess and improve theirorganization Now understand the framework can be used to improve anyaspect oftheirorganization (Source: Pattison, 2011) 11
- 14. Asia Recent research on the impact and value of business excellence in India, Japan, Singapore, Taiwan,Thailand Companies reported: – hadamajorimpactontheircompetitivenessand performance – wererelevantforlong-termcompetitivenessand sustainability – awardsareimportantforrecognitionbuttheprime motivator istobecome“world-class” (Source: Centre for Organizational Excellence Research) 12
- 15. SUCCESS STORIES
- 21. TURNKEY TOOLKIT
- 22. Toolkit • Provide foundation - Publication • Pique interest– Presentation,ScenarioGames • Quick orrobust diagnostic – TeaserorFull Assessment Tool • Implementationassistance - Holistic (2) and Modular (9) Workshops • Train-the-TrainerProgram • Benchmarking - GlobalOE Index 20
- 24. Publication Contents • Forward – Introduction – Overview – ApplicationtoOrganizationandConsultingEngagements – ProcesstoUpdateFramework – RelationshiptoOtherFrameworksandCMCBodyof Knowledge 22
- 25. Publication Template • Statement • Definition • Implementation • Type ofOrganization: – Micro – Small – Medium – Large • RelatedPractices • Additional Notes • Tags 23
- 26. Scenario Games
- 27. Diagnostic Tool
- 28. Holistic Workshop • Formicro and largersizeorganizations • Includes: – Researchvalidatingexcellencemodels – ReviewofOrganizationalExcellenceFramework – Self-assessment: • cultureofexcellence • deploymentofbestmanagementpractices – Improvementplantoaddressgaps
- 29. Modular Workshop • Focuses onakeymanagementarea: 1. Governance 2. Leadership 3. Planning 4. Customers 5. Employees 6. Workprocesses 7. Suppliersandpartners 8. Resourcemanagement 9. Continuousimprovement&performancemeasurement • Includes self-assessment and improvement plan
- 30. Train the Trainer Program • Forprofessionals thatwantto use thetoolkit: – Unlicensed – Licensed: • RegisteredOrganizationalExcellenceSpecialist • CertifiedOrganizationalExcellenceSpecialist – With: • oneorganization(e.g.internalconsultantortrainer) • manyorganizations(e.g.externalconsultant)
- 31. Global OE Index • Usethe ‘first globalassessment on current stateof excellence’to benchmark by: – Size – Industrysector – Country http://organizationalexcellencespecialists.ca/activities/global-oe-index/
- 32. Implementation Process 1. Presentationto leadership 2. Information(training)session withemployees 3. Self-assessment toidentify strengths and opportunities forimprovement 4. Improvementplanto address gaps 5. Delegationofresponsibility 6. Implementationassistanceasrequired 30 Simple and Straightforward
- 34. Principles 1. Leadership involvement 2. Alignment 3. Focus onthecustomer 4. People involvement 5. Preventionbased process management 6. Partnership development 7. Continuous improvement 8. Databased decision making 9. Societalcommitment 32
- 35. Principles – Rating Scale • Do the principles describe your organizational culture? – Usesubjectivescale: • Low,0%-20% • Low-Medium,21%-40% • Medium,41%-60% • Medium-High,61%-80% • High–81%-100% – Identifystrengths – Identifyopportunitiesforimprovement 33
- 36. Complete Teaser Assessment • Visitwebsite http://organizationalexcellencespecialists.ca/activities/global-oe-index/ • Completethe teaserassessment http://www.qlbs.com/QimonoVBA/assessment/OrgExFrameworkTeaser
- 37. Key Management Areas 1. Governance 2. Leadership 3. Planning 4. Customers 5. Employees 6. Work Processes 7. Suppliers and Partners 8. ResourceManagement 9. Continuous Improvement& Performance Measurement 35
- 38. Key Management Areas - Rating Scale Useamoreobjectivescaleto ratetheextenttowhich the practices arebeing used in your organization 36 Just Beginning Good Start Doing Well High Performance PercentageScore 0-25% 26-50% 51-75% 76-100% Systemicapproach No Beginning Sound Sound Deployment Limited Fairlyeffective Effective VeryEffective WorkProcesses Unstable Understood Stable Verystable Results Few Somegood Good Sustained Focus Correction Prevention Continual Improvement Continual Improvement
- 39. Complete Full Assessment • Visitwebsite http://organizationalexcellencespecialists.ca/activities/global-oe-index/ • Completethe fullassessment http://www.qlbs.com/QimonoVBA/Assessment/OrgExFramework
- 40. 38 Summarize Your Ratings Governance % Leadership % Planning % Customer % Employees % WorkProcesses % Suppliers&Partners % ResourceManagement % ContinuousImprovement&PerformanceMeasurement % Average %
- 42. Teaser Assessment Only ORGANIZATIONS 700 ROLE: # INDUSTRYSECTORS 21 Leadership 255 COUNTRIES 86 Management 251 Staff 141 Other 53 TYPE: # SIZE: # Business 469 Micro 223 Non-Profit 101 Small 80 Government 130 Medium 156 Large 143
- 43. Principles
- 44. Full Assessment ORGANIZATIONS 315 ROLE: # INDUSTRYSECTORS 20 Leadership 107 COUNTRIES 50 Management 115 Staff 73 Other 20 TYPE: # SIZE: # Business 224 Micro 70 Non-Profit 46 Small 51 Government 45 Medium 89 Large 105
- 45. Principles
- 48. Q & A sales@interfacing.com +1 (800) 561 5005 www.interfacing.comwww.organizationalexcellencespecialists.ca +1 (250) 941-2064 Dawn Ringrose MBA FCMC