Digital Transformation Process Redesign | BPM | Interfacing
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The document discusses the digital transformation process and its implications for businesses, emphasizing the shift from analog to digital operations. It highlights the challenges of market turbulence and process productivity, along with the critical need for process redesign and digitization alignment. Various examples and patterns of digital disruption are presented, illustrating how organizations can leverage technology to optimize resources and enhance decision-making.
Digital Transformation Process Redesign | BPM | Interfacing
- 1. Digital Transformation Process Redesign Webinar Steven A. Stanton 28th March 2018
- 2. ©2018 FCB Partners. All rights reserved. ©Interfacing. INTERFACING 25 years of experience in the field Global client base in 46 countries International offices & partner network Recognized as a Leader by 2017 Business Operating Systems2017 Enterprise Business Process Analysis 2017 Operational Intelligence Product Leadership Award
- 3. ©2018 FCB Partners. All rights reserved. ©Interfacing.
- 4. ©2018 FCB Partners. All rights reserved. ©Interfacing. Steven A. Stanton FCB Partners sstanton@fcbpartners.com
- 5. ©2018 FCB Partners. All rights reserved. ©Interfacing. Context When the urgent drives out the important Market Turbulence: A Wicked Trifecta Speed, novelty, and complexity The Busy-ness of Business From Analog to Digital Which changes everything
- 6. ©2018 FCB Partners. All rights reserved. ©Interfacing. Meeting Mania No Time to Think Endless Search for data Projectitis Email Madness
- 7. ©2018 FCB Partners. All rights reserved. ©Interfacing. From Analog to Digital Yesterday Today Tomorrow Focus on Tasks The visible and the tangible Focus on Data The goal of all technology Focus on Decisions The true purpose of Data
- 8. ©2018 FCB Partners. All rights reserved. ©Interfacing. Process Digitization Vignettes Looking inside an Amazon warehouse Modifying a hiring process Making wine (or milk) Providing financial advice Exploring an aluminum smelting plant Scheduling a call with Amy
- 9. ©2018 FCB Partners. All rights reserved. ©Interfacing. Process Digitalization Constraints “Strong Silos, Weak Centers” The Curse of Better Sameness The Endless Search for Information and the Absence of a Single Source of Truth
- 10. ©2018 FCB Partners. All rights reserved. ©Interfacing. Process Productivity Paradox $3.5B 2016 (negative)
- 11. ©2018 FCB Partners. All rights reserved. ©Interfacing. Aligning Process Redesign and Process Digitization We need to better understand exactly what’s different and what’s the same between them What’s the Same? Stakeholder Management Process Accountability Process Scorecards Deep Process Understanding What’s Different?
- 12. ©2018 FCB Partners. All rights reserved. ©Interfacing. What’s Different? Can the process digitally connect and synchronize all performers in real time? Does privacy protection extends beyond encryption? Can the process be rapidly changed and deployed in weeks? Is frictionless disintermediation possible? Can the process deliver fine-grained customization at product, customer, and geographical levels?
- 13. ©2018 FCB Partners. All rights reserved. ©Interfacing. What’s Very Different? Autonomic Action Is compliance to standards hardwired? Are quality controls hardwired in? Does every action provide data for measurement and are performer activities digitally captured? Are all recurring data requests automated?
- 14. ©2018 FCB Partners. All rights reserved. ©Interfacing. Extreme Differences: Smarter Processes Are all decisions digitally captured for assessment? Is data provisioning complete? Is there complete clarity about task automation and augmentation options? Are prescriptive and predictive self improving changes hardwired in?
- 15. ©2018 FCB Partners. All rights reserved. ©Interfacing. Digital Process Disruptor Patterns Pattern Focus Example Hybridize Standards Uber Accelerate Speed Zara Customize Versions Disney Price Integrate Teams Liberty Mutual Obliterate Boundaries Tele-medecine Rationalize Simplify Darden Salt Educate Performers Apple Genius Bar Contemplate Decisions Wine Informate Data Progressive Snapshot
- 16. ©2018 FCB Partners. All rights reserved. ©Interfacing. The Digital Body What John Deere understands about a farm What UPS sees about its routes What Google knows about you
- 17. ©2018 FCB Partners. All rights reserved. ©Interfacing. Welcome to the Digital Enterprise Providing global integration and coordination to harness and optimize all enterprise resources Illuminating all processes with great data making them transparent and “knowable” Elements: Data Processes Decisions Systems Projects Staff Networks
- 18. ©2018 FCB Partners. All rights reserved. ©Interfacing. sales@interfacing.com +1 (800) 561 5005 www.fcbpartners.com +1 (617) 245 0265 www.interfacing.com sstanton@fcbpartners.com