Aligning AI, RPA, and Cognitive with Your Business Objectives
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The document discusses the critical distinction between automation projects and transformative business strategies, emphasizing that while automation can enhance operational efficiency, real transformations require rethinking business models. It highlights that successful transformation impacts customer experience and generates greater value by aligning stakeholders and enabling a supportive culture. The conclusion stresses the need to focus on desired business outcomes rather than merely implementing technology.
Aligning AI, RPA, and Cognitive with Your Business Objectives
- 1. Don’t Let the Tail Wag the Dog AI and Your Business Objectives Cecilia R. Edwards Partner
- 2. Proprietary & Confidential. © 2017, Everest Global, Inc. 2 Automation is NOT a strategy But Why? I am going to implement RPA
- 3. Proprietary & Confidential. © 2017, Everest Global, Inc. 3 Your WHY matters! RPA, Cognitive and AI are technologies used to achieve your WHY
- 4. Proprietary & Confidential. © 2017, Everest Global, Inc. 4 Difference between automation project and transformation Business impact of implementing automation technologies Ways to amplify the value creation potential 1 2 3
- 5. Proprietary & Confidential. © 2017, Everest Global, Inc. 5 Projects are not transformations Projects apply technology to existing business processes for operational improvement
- 6. Proprietary & Confidential. © 2017, Everest Global, Inc. 6 Transformations are more strategic Transformations require rethinking the underlying operating model to achieve business impact
- 7. Proprietary & Confidential. © 2017, Everest Global, Inc. 7 With Projects Technology Rules With Transformation Business Outcomes Rule
- 8. Proprietary & Confidential. © 2017, Everest Global, Inc. 8 Knowing the difference between the two matters Transformations run as projects: Don’t scale Take way too long to implement Fail to achieve the desired business impact
- 9. Proprietary & Confidential. © 2017, Everest Global, Inc. 9 3 categories of potential impact for automation technologies IT improvements Operational efficiencies Customer experience
- 10. Proprietary & Confidential. © 2017, Everest Global, Inc. 10 IT improvements are only a start Faster data center and cloud operations Reduced errors Greater consistency Enhanced security Reduced cost IT as a better utility
- 11. Proprietary & Confidential. © 2017, Everest Global, Inc. 11 Operational efficiencies broaden impact of automation Improved quality of service – Increased speed of delivery – Reduced errors – Greater consistency Reduced cost IT as an efficiency enabler in the business
- 12. Proprietary & Confidential. © 2017, Everest Global, Inc. 12 Greatest impact comes from transforming customer experience Transform business process Transform the customer experience Enable new value proposition Transform cost structure IT as a business value creator
- 13. Proprietary & Confidential. © 2017, Everest Global, Inc. 13 Several non-technology related elements amplify value Alignment of stakeholders – in advance Enabling culture Adjusted risk tolerance Measurement against business results
- 14. Proprietary & Confidential. © 2017, Everest Global, Inc. 14 Cecilia Edwards Partner, Everest Group CeciliaEdwards @CeciliaEdwards Connect on Social Media
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