Making Businesses Productive using Digital Transformation – An Introduction

© 2017 Soft Solvers Solutions. All Rights Reserved.
SOFT SOLVERS SOLUTIONS
Business Introduction
Making Businesses Productive using Digital Transformation

Agenda
Company Background
Solutions Overview
Q n A
Key Differentiators

Company
Partners
Echelon Finalist
2011 - Asia’s largest
Startup event
Asia’s Top 50 Apps
2010 - E27
Singapore
Silver award for Best
CRM Implementation
2010 - CCAM Malaysia
CRM Idol Semi
finalist - 2012
& 2013
Awards
SoftSolvers Solutions, founded in 2010
Digital Transformation Solutions leader
in APAC region
Experiencing rapid growth & maturity
since inception
Worked with more than 250 small to
large Customers, across the region
Headquarter
Singapore
Research and Development
Cyberjaya, Malaysia
Sales Office
Kuala Lumpur, Malaysia
Sydney, Australia
United States

Products
Complete Business Automation
Solution for mid size enterprises
Easy to use CRM and sales management
tool for small businesses
Back-office management solution for
mobile and ecommerce businesses
Community driven marketplace for
Everything Indian!

Customers
SoftSolvers has worked with more than 250 small to large customers regionally.

Management Team
Rostam, Chairman, Sales Director, 28 years of experience with small
enterprises to public listed organisations in the capacity of advisor,
CEO, director and chairman
Deep, Founder, CEO, 18 years of experience in Enterprise Business
Software in India (HCL), US, Singapore, Australia and Malaysia
Entrepreneur for last 15 years
Sarab, Founder, COO, 15 years of experience in Enterprise Business
Software in India (Samtech), Singapore and Malaysia
Entrepreneur for last 13 years
Venoth, VP Business, 16 years of Sales & Business development
experience across APAC region, working with both local companies
and global MNC’s
Second CRM total team size is 30

© 2017 Soft Solvers Solutions. All rights reserved.
Agenda
Company Background
Solutions Overview
Q n A
Key Differentiators

Second CRM
Customer Relationship
Management or CRM
Enterprise Resource
Planning or ERP
Ease of Deployment like CRM
Advanced features like ERP
Cloud Hosted with Full Customisations

Complete Sales Solution
SALES
 Account and contact management
 Manage sales team and track activities
 Generate & send quotes and invoices
 Track communication and customers follow ups
 Manage territories and sales target
 Consolidate leads from email, website,
social networks and manage sales pipeline

Complete Support Solution
SUPPORT
 Account and contact management
 Manage support team and track activities
 Manage warranties and support contracts
 Track service requests with rule based escalation
 Plan and execute customer survey with inbuilt
analytics
 Knowledgebase and self-servicing portal

Value Add Components
OPERATIONS
 Integrated Task & Project Management
 Collect payments (Internet banking or Credit card)
 Holidays, Working hours and Leave management
 Integrated Email (inc Google apps and Office 365)
 Send Email /SMS alerts directly from the System
 Call Centre Telephony Integration (CTI)
 Web API’s for integration with other applications

Value Add Services
 100% customisable solution to meet all existing
and future business needs
 Email, Skype, Whatsapp and Phone support
 24/7 premium support for mission critical
implementations *
 Dedicated hosting, Server monitoring, Multiple
Sandboxes, Unlimited storage and file uploads *
 Dedicated support manager for all escalations *
* Available in Second CRM Premium Editions.
PREMIUM

Pricing
SALES
From
US$30
/USER /MONTH
* Setup & implementation cost applies.
SUPPORT
SALES
+
SUPPORT
From
US$30
/USER /MONTH
From
US$50
/USER /MONTH

Implementation & Support
 Second CRM consultants work together with customer team at all
stages of system implementation
✓ Requirements gathering and analysis
✓ System setup, configurations and customisations
✓ Master data setup and data migration
✓ User acceptance testing and Sign off
✓ User training and go live
 Estimated implementation time = 4-8 weeks*
 Continuous support during subscription period
✓ Application hosting at Second CRM cloud at AWS (Uptime 99.9%)
✓ Server and application maintenance (Backup, Patches, Upgrades, etc)
✓ Customer support (Email, Phone, Chat, SLA, Contact centre, Online support)
✓ Minor changes and bug fixing
* Standard implementation, for various editions.

Have worked with hundreds of customers, from medium size
single location companies to large regional enterprises, across
multiple industries and geographies.
SoftSolvers encourage try before buy, with guided POC’s &
Pilots to ensure solution fit. SoftSolvers offer right balance in
price predictability and flexibility for changing business needs.
Highly cost effective, with low initial investment and highly
affordable running cost. Save more than 50% in fees by
migrating from Siebel, MS Dynamics, Oracle, Salesforce, etc.
No capital investment on servers or software, cloud hosting,
daily backup, bug fix, security patches & application updates,
all taken care off. Just focus on business and Be Productive.
Quick and hassle
free rollout
Proven track
record
Best price value
package
Low risk POC’s,
Highly flexible
contracts
Key Differentiators

Soft Solvers Solutions
Malaysia: +603 8687 4433 Australia: +6140 5811 649
Singapore: +65 6304 8022 United States: +1 (916) 496-3040
Web: www.secondcrm.com Email: sales@secondcrm.com
Question & Answers
Thank You

Making Businesses Productive using Digital Transformation – An Introduction

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