How to maintain good customer relationships in 6 steps
- 1. How to retain good customer relationships in 6 steps
- 2. 1. Make yourself pleasant to do business with
- 3. 1a. Improve you Be polite & respectful
- 4. 1b. Improve your pitch Be open, honest & transparent with clients
- 5. 1c. Improve their experience Set a clear service strategy to maintain positive customer relationships
- 6. 2. Do what you say you’re going to do
- 7. 2a. Deliver on your promises
- 8. 2b. Communicate Share any issues, solutions and progress with clients to maintain trust and build positive relationships
- 9. 3. Resolve problems quickly and efficiently
- 10. 3a. Long-term gain over short term pain Fix problems fast, even if you don’t believe ‘the customer is always right’
- 11. BE A SALES SUPERHERO READ NOW READ OUR FREE GUIDE Successful Selling in a Modern World www.sales-i.com
- 12. 4. Listen to your customers
- 13. 4a. 2 ears, 1 mouth You should listen twice as much as you talk
- 14. 4b. Their opinions count Hear what they say, not what you think they are telling you
- 15. 5. Make it all about THEM not YOU
- 16. 5a. Ask what they want It’s easier to do the right thing if you know what it is
- 17. 5a. Employ analytics Sales analytics software gives insight into customer behavior and drives targeted communications
- 18. 6. Keep in regular contact
- 19. 6a. Bespoke messaging Relevant content is essential to the success of your communications
- 20. 6a. Keep front of mind Regular contact allows you to cultivate your relationship and show the value of your service to them
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