This document discusses negotiation strategies and techniques. It begins by defining negotiation as a process used to resolve problems or achieve goals through reducing conflicts and exchanging ideas to find mutual benefits. Good negotiation requires interpersonal and communication skills. Preparation is important and includes analyzing interests/goals, active listening, maintaining emotions and relationships, clear communication, collaboration, problem solving, and decision making. There are different negotiation styles like win-win, win-lose, lose-win, and lose-lose. Key characteristics of a strong negotiator include preparation, understanding others, thinking quickly under pressure, reliability, clear goals, and finding conclusions. Communication techniques that can be used are speaking, active listening, using examples, feedback, storytelling, and
Related topics: