6 key Soft Skills
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The document outlines six key soft skills essential for effective job management: communication, teamwork and collaboration, adaptability, problem solving, critical observation, and conflict resolution. It emphasizes the importance of developing these skills through practice and real-world experiences, stating that they can be taught and learned over time. The document also provides practical tips and behavioral indicators for enhancing each skill, alongside strategies for resolving workplace conflicts.
6 key Soft Skills
- 1. 6 KEY SOFT SKILLS 1
- 2. Soft Skills: Personal attributes that enable you to interact effectively and harmoniously with others Six Key Soft Skills for effective job management: ■ Communication ■ Team Work and collaboration ■ Adaptability ■ Problem Solving ■ Critical observation ■ Conflict Resolution 2
- 3. Communication skill: Ability to communicate accurately, effectively and efficiently ■ Verbal ■ Non-Verbal ■ Friendliness and Respect ■ Picking the right medium ■ Listening – Active Listening 3
- 4. Team Work & Collaboration: Ability to work effectively with others on a common task, negotiating a win-win solution to achieve the team objective ■ Switching your role basis the need – from leader to follower or vise versa ensuring end objective is achieved ■ Team activity – 10 minutes (next slide) ■ There are points mentioned in next slide using the below scale measure your score as where you stand under team work and collaboration: • 1 = I do this very well. I am consistent and successful in it • 2 = I am good at this. With some practice I can make it perfect! • 3 = I am getting better, but still need to work on this a bit more. • 4 = I am not particularly good at this - yet! 4
- 5. ■ Building and Maintaining Relationships – Give and receive feedback from peers or other team members in order to perform the task. – Share credit for good ideas with others. – Listen to and acknowledge the feelings, concerns, opinions, and ideas of others. – Expand on the ideas of a peer or team member. – State personal opinions and areas of disagreement tactfully. – Listen patiently to others in conflict situations. – Support group decisions even if not in total agreement. ■ Achieving the task – Assist others in solving problems and achieving own goals. – Share information, ideas, and suggestions. – Ask for help in identifying and achieving goals and solving problems. – Check for agreement, and gain commitment to shared goals. – Notify others of changes or problems in a timely manner. – Make procedural suggestions to encourage progress towards goals. – Check for understanding. – Negotiate to achieve a "win-win" outcome. Behavioral Indicators : 5
- 6. Adaptability: Being able to adjust to new conditions ■ A key skill required by the seasoned professionals – ensure you have examples demonstrating the ways in which one has continued to learn and grow in their career ■ Its an ability meaning it can be taught and can be learnt Tips to enhance Adaptability as Leader: • Time to quit doing it “by the book” – learn to divert from standard procedures • Think twice about saying no - Instead of rejecting a new idea/change try to ask questions • Change your daily routine • Being early adopter – Try to find new technology learn it and try to teach your team on it • Adapt to skills and weaknesses of employees 6
- 7. Problem Solving Skill: The process of working through details of a problem to reach a solution 7 At any stage of this process, it may be necessary to return to an earlier stage – for example, if further problems arise or if a solution does not appear to be working as desired.
- 8. Critical Observation- The ability to notice subtle details which allow us to maneuver situations more tactfully ■ To develop this skill one needs to : – Be Inquisitive/asking questions – Develop broad Knowledge base – Use creative thinking ■ An example to help understand the use of Critical Observation: – A marketing manager might notice customers tend to pay with cash during the day while credit card sales rise after 6 p.m. With further observation, she recognizes this is because day customers happen to be older (and more wary of banks) while evening customers tend to be younger professionals. With this information, she tailors an advertising campaign that individually targets these two demographics. 8
- 9. ■ You need to be able to negotiate win-win solutions to serve the best interests of the company and the individuals involved ■ Tools to help resolve conflict at work place: – Stay Calm – Active Listening – Listen to understand – Attack the problem not the person – Encourage Group collaboration the improve team work – Stress on Non-verbal communication Conflict Resolution: The skill to develop mutually beneficial relationships in the organization so you can influence and persuade people 9
- 10. Conclusion: ■ All the six soft skills can be developed over a period ■ Simply talking about them will not help, you need to display them to prove you have mastered them ■ Best way to learn/master the soft skills is : – Working for non profits as the exposure is vast and you work with global team spread across/virtual teams/field work for social cause – Extensive report writing/public speaking 10
- 11. Thank you ! 11
- 12. Source: https://www.monster.com/career-advice/article/six-soft-skills-everyone-needs-hot- jobs https://www.skillsyouneed.com/ips/conflict-resolution.html https://elearningindustry.com/6-tips-improve-conflict-resolution-skills-online-training https://www.ej4.com/the-new-business-skill-critical-observation-2/ https://www.skillsyouneed.com/ips/problem-solving.html https://www.thebalance.com/communication-skills-list-2063779 12