How to Outsource Server Management
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The document discusses the benefits and strategies of outsourcing IT management, emphasizing the importance of trust, careful selection of a provider, and managing expectations. It highlights the need for a positive attitude towards outsourcing, the identification of tasks to outsource, and the importance of starting small to build confidence. Regular communication, monitoring of performance, and conducting reviews are key for successful outsourcing.
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How to Outsource Server Management
- 1. Stabilize, Optimize and Profit by Outsourcing IT Management Jeff Huckaby – CEO, rackAID
- 2. Attitude Strategy What & Who Management Benefits
- 4. Can’t do Attitude “ I cannot manage everything myself and I personally cannot trust anyone … outsourced support is not an option.”
- 5. Can’t Do Attitude Only I know how to manage our systems. My customers will only deal with me. I cannot trust someone else with this. I tried it and it failed. It will cost too much.
- 6. Is it for Me? Their staff are not your employees. Their policies and procedures. Micromanagement will fail. Trust is a must.
- 7. Outsourcing Strategy: SWOT Build Upon Strengths Eliminate Weaknesses Capture Opportunities Reduce Threats
- 8. What to Outsource? Servers are Commodities Routine Management Tasks Data Protection System/Network Security Call Center Support Helpdesk Support X as a Service Keep Core Value – Outsource the Rest
- 9. Finding a Provider Read Service Level Agreements Mutual Expectations Scope of Services Billing Terms and Costs Match Due Diligence with Impact Know Your Outs
- 10. Due Diligence Depends on Impact
- 11. Making the Switch Start small with low impact functions. Be patient in the first few days/weeks. Pay attention to any cost surprises. Outsource more as confidence builds. Leverage the relationship.
- 12. Managing Outsourcing Stay in touch. Stay within scope. Track improvements. Check when unsure. Conduct reviews. Change when needed.
- 14. Questions and Answers (hopefully) @jeffatrackaid [email_address] http://facebook.rackaid.com/