How to Prevent Identity Theft and Fraud
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This workshop covers identity theft prevention. It defines identity theft and fraud, explains how personal information is commonly stolen through dumpster diving, mail theft, car break-ins, or financial institution fraud. Participants learn to protect themselves by shredding documents, monitoring records, and being wary of sharing information over the phone. Case studies demonstrate mistakes like improper document disposal, carrying all account numbers, and lending cards/PINs. Participants discuss prevention steps and what to do if identity theft occurs, such as checking credit reports for unusual activity.
How to Prevent Identity Theft and Fraud
- 1. CLB 3-4 Drop-in Workshop: How to Prevent Identity Theft and Fraud
- 2. Agenda •Objectives •Introductions •What is identity theft •How does identity theft happen •What information is most commonly stolen •How our stolen information is used •What can we do to prevent identity theft? • Five case studies
- 3. Objectives By the end of this workshop you should know: • What financial information should be protected • How to protect yourself from identity theft and fraud • What to do if you are a victim of identity theft or fraud
- 4. Introductions • What is your name? • What is your country of Origin?
- 5. Reflection • What is identity theft? • Have you ever been a victim of identity fraud? • What happened? • What did you learn?
- 6. What is identity theft? • This is when somebody steals another person’s personal information for the purpose of engaging in criminal activities.
- 7. What is identity fraud? • This is when your personal information is actually used by the person who stole it.
- 8. Identity Theft How can it happen?
- 9. How it can happen 1. Dumpster Diving
- 10. How it can happen 2. Our own carelessness
- 11. How it can happen 3. Car break-in Photo by V31S70 http://bit.ly/1mhaR6e shared under CC BY 2.0
- 12. How it can happen 4. Mail theft
- 13. How it can happen 5. Financial institution fraud
- 14. Listen: • What mistake did Iliana make? • What could she do differently next time?
- 15. Iliana’s Financial Lesson Fernando Oh, hi Iliana ... How are you today? Iliana I ‘m ok I suppose. I’m just a little stressed out! Fernando Why what’s wrong? Iliana Well, I got a call from the credit card company because my credit card is maxed out! Fernando Oh that’s too bad. It’s not like you to overspend. Iliana That’s the problem. It’s a brand new card. I never even had a chance to use it! Fernando Well then how did it get maxed out? Iliana This is why I am stressed out. I went to go and check my wallet and it’s gone! I think it was stolen!
- 16. Iliana’s Financial Lesson Fernando That is a problem! Where did you leave it? Iliana By accident I left it on the front seat of my car yesterday afternoon. I was in a hurry. I was going to go back to my car because I planned to go to the store for milk, but then I changed my mind. I completely forgot I left it on the front seat. Oh, and one more thing.... Fernando What’s that? Iliana I didn’t lock the car door! Fernando What are you doing about this mess? Iliana I don’t know can be done! I’m just waiting for the credit card company to call me back. Fernando What a hard lesson this is! Iliana You can say that again!
- 17. What kind of information is commonly stolen? Your full name Your date of birth Your social insurance number Your full address Your mother’s maiden name User names and passwords Driver’s license number Credit card information Bank account information Signature
- 18. One more thing!
- 19. How is stolen information used? Access your bank accounts Open new bank accounts Transfer account balances Apply for loans Make purchases Hide criminal activity Open new passports
- 20. What can we do to help ensure our personal information is not stolen?
- 21. 1. Monitor our records
- 22. 2. Check our credit report for unusual activity Photo by TrinityCreditServices http://bit.ly/1HmcUgG shared under CC BY 2.0
- 23. 3. We should Investigate further if ... 1. we receive phone calls from a collection agency about unfamiliar accounts 2. We unexpectedly get turned down for credit
- 24. How can we prevent Identity theft?
- 25. 1. Shred all personal documents
- 26. 2. Monitor financial records
- 27. 3. Do not give personal information over the phone Photo by Kylesteed http://bit.ly/1KZtiEs shared under CC BY 2.0
- 28. 4. Don’t be careless with your personal information
- 29. 4. Don’t carry too much personal information with you
- 30. 5. Keep all personal information numbers in a safe place Never write them on the cards!
- 31. 6. When you change your address be sure to notify all your financial institutions Photo by mbtrama http://bit.ly/1HbzGp8 shared under CC BY 2.0
- 32. 7. Shield the ATM and swipe your own card!
- 33. 7. Know when your credit card payments are due Photo by frankieleon http://bit.ly/1e9RJFe shared under CC BY 2.0
- 34. Case Studies • Read each study and discuss a. what mistake was made (if any)? b. What can be done now to fix the problem? c. What can be done to prevent identity theft?
- 35. Case Study One: Miguel and his family are moving to a new house. They have many personal financial documents which they feel they no longer need. Miguel’s wife asks what they should do with the documents. Miguel suggests tearing them up and throwing them into the garbage.
- 36. Case Study Two: Samantha keeps all her pin numbers in her wallet. She has so many credit cards she cannot remember all the numbers.
- 37. Case Study Three: Su Jie’s “bank” called to confirm her address and bank account numbers. Su Jie felt comfortable giving her account number over the phone because the caller seemed to already know a lot about her. She assumed it really was a lady from the bank.
- 38. Case Study Four: Bob and Diane always had a good credit rating. One day they decided to apply for a small loan for a car. They were surprised when they got a call from the bank informing them that their application was declined.
- 39. Case Study Five: Kamaljit and Vera are very good friends. Vera has no money with her to buy medicine for her child. Vera asks Kamaljit if she could borrow her Debit card to buy the medicine. Kamaljit lends Vera her bank card and her pin number
- 40. Discussion What are some things we can do once we know our personal information has been stolen?
- 41. What did you learn? What is identity fraud and theft What kind of information is most commonly stolen How to know if your personal information may have been stolen Ways to prevent identity theft
- 42. Thanks for Attending! See you next time!