How To Start A Virtual Call Center
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The document provides instructions for starting a virtual call center using the Ifbyphone service. It outlines logging into Ifbyphone to create a call distributor, configuring hold music and routing settings, adding agents who can work remotely from any phone, setting the agent and manager dashboards, and then the call center is ready to use. The virtual call center can support help desks, inbound sales teams, and distributed workforces as an alternative to an outsourced call center with no setup fees, contracts, or per agent fees.
How To Start A Virtual Call Center
- 1. How To Start A Virtual Call Center
- 2. Login to Ifbyphone.com & create a new “Call Distributor”
- 3. Configure what callers hear when they are on hold
- 4. Add agents & determine routing settings Call Center agents can use any phone and work from any location
- 5. Set call center agent dashboard options
- 6. You’re done. Here’s the manager dashboard.
- 7. This is the agent panel.
- 8. Start Your Virtual Call Center ifbyphone.com Business Uses Support Help Desks Inbound Telesales Teams Phone Banks Distributed Workforces Replacing Your Outsourced Call Center Benefits No setup fees No contracts No per-agent fees Use your existing phones Update settings in real-time, online.