How to talk to
Earthlings
Adrian Howard (@adrianh)
https://www.flickr.com/photos/q80_outsider/6291506844/
How To Talk To Earthlings
How To Talk To Earthlings
https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg
“Management is the art of getting
things done through people”
— Mary Parker Follett
1-1
Not listening
SHUT UP
http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg
– Fran Lebowitz
“The opposite of talking isn't listening.
The opposite of talking is waiting”
STAY
QUIET
Not hearing what was said
Can you tell me
more about … ?
– Arthur Bloch
“Every clarification
breeds new questions”
Asking about the future
https://www.flickr.com/photos/svenstorm/4452323687/sizes/o/
Ask for stories
Leading questions
Ask open
questions
Being disrespectful
Be polite
Don’t be scary
Remember
your body
language
Trusting your memory
Write up
your notes
Insights vs.
Observations
http://memegenerator.net/instance/54379154
STALK

before you

TALK

before you

SELL

before you

BUILD
How To Talk To Earthlings
How To Talk To Earthlings
How To Talk To Earthlings
Do those served grow
as persons? Do they,
while being served,
become healthier,
wiser, freer, more
autonomous, more
likely themselves to
become servants?
— Robert K. Greenleaf
How To Talk To Earthlings
Shut up.

Stay quiet.

Reflect back.

Ask for Stories.

Insights vs Observations.
https://www.flickr.com/photos/q80_outsider/6291506844/
Thanks!
Adrian Howard (@adrianh)

adrianh@quietstars.com

bit.ly/leanuxnews
https://www.flickr.com/photos/q80_outsider/6291506844/

More Related Content

PDF
User Experience of Management
PPTX
Lec 4 - Revision
PPTX
Women and the media - part 1
PPTX
4.2 lesson australian freedom rides - THOP
PPTX
NCAIS Innovate
PPTX
The Tyranny of Statistics - How implicit discrimination mechanisms may perpet...
PPT
Group 4 Project Pecha Kucha
PPTX
Digital scavengerhunt
User Experience of Management
Lec 4 - Revision
Women and the media - part 1
4.2 lesson australian freedom rides - THOP
NCAIS Innovate
The Tyranny of Statistics - How implicit discrimination mechanisms may perpet...
Group 4 Project Pecha Kucha
Digital scavengerhunt

What's hot (20)

PPTX
Digital scavengerhunt
PPTX
Women in Science: Reaching Equilibrium, #scio14
PPT
Week 4 Lecture (Barry Saunders)
PDF
GERO 101 Spring 2014
PPT
African Americans In The West
PPTX
Inertia is a property of matter
PPT
Ignite Accessibility
PPT
Lohs historical fiction
PPTX
Civil rights web quest
PPTX
A lesson from a picky eater
PPT
Famous Authors
PPTX
Anth 439c Public Anthropology
PPT
TP - American Science Fiction
PDF
Lifestreaming
PPTX
Censorship presentation
ODP
Organizacion
PDF
2014 Flipped Learning 30 min preview
PPTX
Martin curtis ted-assignment
PPTX
FYE 191H Delbert fall 2021
PPT
Pecha Kucha
Digital scavengerhunt
Women in Science: Reaching Equilibrium, #scio14
Week 4 Lecture (Barry Saunders)
GERO 101 Spring 2014
African Americans In The West
Inertia is a property of matter
Ignite Accessibility
Lohs historical fiction
Civil rights web quest
A lesson from a picky eater
Famous Authors
Anth 439c Public Anthropology
TP - American Science Fiction
Lifestreaming
Censorship presentation
Organizacion
2014 Flipped Learning 30 min preview
Martin curtis ted-assignment
FYE 191H Delbert fall 2021
Pecha Kucha
Ad

More from Adrian Howard (20)

PDF
Points Don't Mean Prizes
PDF
Points Don't Mean Prizes
PDF
Points Don't Mean Prizes
PDF
Points Don't Mean Prizes
PDF
Culture mapping, Agile & Sustainability Science
PDF
Effective Interviewing
PDF
Iterative persona
PDF
Lean personas: discover your real customers
PDF
Effective Customer Interviewing: How to use interviews to discover business v...
PDF
Experimenting with the Ethics of Experimentation, Spark the Change 2015
PDF
User Story Mapping, UX Lisbon, June 2015
PDF
Experimenting with Experimental Ethics
PDF
Failure Swapshop
PDF
Lean Persona
PDF
How To Fail At Customer Interviewing
PDF
Lean Persona
PDF
Incremental Persona, Lean UX Festival 2014
PDF
Fundamentals of Lean UX, Agile on the Beach 2014
PDF
UX Interviewing Skills
PDF
Innovation, Innovation, Bloody Innovation
Points Don't Mean Prizes
Points Don't Mean Prizes
Points Don't Mean Prizes
Points Don't Mean Prizes
Culture mapping, Agile & Sustainability Science
Effective Interviewing
Iterative persona
Lean personas: discover your real customers
Effective Customer Interviewing: How to use interviews to discover business v...
Experimenting with the Ethics of Experimentation, Spark the Change 2015
User Story Mapping, UX Lisbon, June 2015
Experimenting with Experimental Ethics
Failure Swapshop
Lean Persona
How To Fail At Customer Interviewing
Lean Persona
Incremental Persona, Lean UX Festival 2014
Fundamentals of Lean UX, Agile on the Beach 2014
UX Interviewing Skills
Innovation, Innovation, Bloody Innovation
Ad

Recently uploaded (20)

PDF
533158074-Saudi-Arabia-Companies-List-Contact.pdf
PDF
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
PPTX
IITM - FINAL Option - 01 - 12.08.25.pptx
PDF
Solaris Resources Presentation - Corporate August 2025.pdf
PDF
Family Law: The Role of Communication in Mediation (www.kiu.ac.ug)
PDF
Tortilla Mexican Grill 发射点犯得上发射点发生发射点犯得上发生
PDF
#1 Safe and Secure Verified Cash App Accounts for Purchase.pdf
PDF
ICv2 White Paper - Gen Con Trade Day 2025
PDF
1911 Gold Corporate Presentation Aug 2025.pdf
PDF
PMB 401-Identification-of-Potential-Biotechnological-Products.pdf
PPTX
interschool scomp.pptxzdkjhdjvdjvdjdhjhieij
PDF
Chapter 2 - AI chatbots and prompt engineering.pdf
PPTX
Astra-Investor- business Presentation (1).pptx
PPTX
Slide gioi thieu VietinBank Quy 2 - 2025
PDF
Environmental Law Communication: Strategies for Advocacy (www.kiu.ac.ug)
PPTX
CTG - Business Update 2Q2025 & 6M2025.pptx
PPTX
chapter 2 entrepreneurship full lecture ppt
DOCX
Hand book of Entrepreneurship 4 Chapters.docx
PDF
Booking.com The Global AI Sentiment Report 2025
PPTX
Board-Reporting-Package-by-Umbrex-5-23-23.pptx
533158074-Saudi-Arabia-Companies-List-Contact.pdf
THE COMPLETE GUIDE TO BUILDING PASSIVE INCOME ONLINE
IITM - FINAL Option - 01 - 12.08.25.pptx
Solaris Resources Presentation - Corporate August 2025.pdf
Family Law: The Role of Communication in Mediation (www.kiu.ac.ug)
Tortilla Mexican Grill 发射点犯得上发射点发生发射点犯得上发生
#1 Safe and Secure Verified Cash App Accounts for Purchase.pdf
ICv2 White Paper - Gen Con Trade Day 2025
1911 Gold Corporate Presentation Aug 2025.pdf
PMB 401-Identification-of-Potential-Biotechnological-Products.pdf
interschool scomp.pptxzdkjhdjvdjvdjdhjhieij
Chapter 2 - AI chatbots and prompt engineering.pdf
Astra-Investor- business Presentation (1).pptx
Slide gioi thieu VietinBank Quy 2 - 2025
Environmental Law Communication: Strategies for Advocacy (www.kiu.ac.ug)
CTG - Business Update 2Q2025 & 6M2025.pptx
chapter 2 entrepreneurship full lecture ppt
Hand book of Entrepreneurship 4 Chapters.docx
Booking.com The Global AI Sentiment Report 2025
Board-Reporting-Package-by-Umbrex-5-23-23.pptx

How To Talk To Earthlings