The document discusses how to improve cold calls by using a value proposition to focus on the customer's needs and pain points. It provides an example of a sales call process that introduces the salesperson and company, identifies the purpose of the call and value adds, discusses product details, and sets up a follow up call. The example call focuses on understanding the customer's challenges and explaining how the SMART Sales System product can help businesses increase sales, leads, and reduce turnover through consultative selling tools and training.