How to write a letter of complaint
Download as PPT, PDF15 likes19,301 views
This document provides guidance on writing a letter of complaint, including its structure, register, and appropriate language to use. A letter of complaint should include a salutation, introduction stating the reason for writing, explanation of the problem, expression of dissatisfaction, statement of what is wanted, and closing. Formal language should be used such as "I am highly displeased" rather than "I'm really annoyed." Linking words are also provided to connect ideas and express opposition, cause, purpose, and consequence.
How to write a letter of complaint
- 1. A letter of complaint Writing tips
- 2. TYPE OF LETTER What kind of letter is a letter of complaint? Is it formal or informal? formal letter
- 3. SALUTATIONS 1. What is the appropriate salutation for a letter addressed to a man called John Smith? 2. And to a woman called Mary Johnson? 3. What if you don’t know who you’re writing to exactly?
- 4. CLOSING THE LETTER 4. What is the appropriate closing for a letter addressed to John Smith or Mary Johnson? 5. What if you don’t know who you’re writing to exactly?
- 5. LINKING WORDS 6. What linking words can you use to add new information? Example: in addition
- 6. LINKING WORDS 7. What linking words can you use to express opposition? Example: however
- 7. LINKING WORDS 8. What linking words can you use to express cause? Example: because
- 8. LINKING WORDS 9. What linking words can you use to express purpose? Example: for
- 9. LINKING WORDS 10.What linking words can you use to express consequence? Example: so
- 10. SALUTATIONS 1. What is the appropriate salutation for a letter addressed to a man called John Smith? Dear Mr Smith, ... 2. And to a woman called Mary Johnson? Dear Ms Johnson, ... 3. What if you don’t know who you’re writing to exactly? Dear Sir or Madam, ...
- 11. CLOSING THE LETTER 4. What is the appropriate closing for a letter addressed to John Smith or Mary Johnson? Yours sincerely, ... 5. What if you don’t know who you’re writing to exactly? Yours faithfully, ...
- 12. LINKING WORDS 6. What linking words can you use to add new information? Example: in addition Furthermore, ... Moreover, ... Besides, ... apart from (+ noun / gerund)
- 13. LINKING WORDS 7. What linking words can you use to express opposition? Example: however Nevertheless, ... Nonetheless, ... although (+ full clause) despite (+ noun / gerund) in spite of (+ noun / gerund)
- 14. LINKING WORDS 8. What linking words can you use to express cause? Example: because due to... (+ noun) owing to... (+ noun) because of... (+ noun) as a result of... (+ noun) as... (+ full clause) since (+ full clause)
- 15. LINKING WORDS 9. What linking words can you use to express purpose? Example: for to (+ infinitive) in order to (+ infinitive) so as to (+ infinitive) with the aim of (+ gerund)
- 16. LINKING WORDS 10.What linking words can you use to express consequence? Example: so Therefore, ... As a result, ... As a consequence, ... Consequently, ...
- 17. A LETTER OF COMPLAINT- STRUCTURE What parts should a letter of complaint have? 1. Salutation 2. Introduction (Why am I writing?) 3. Explaining the problem 4. Expressing dissatisfaction 5. Saying what you want 6. Closing the letter
- 18. A LETTER OF COMPLAINT- REGISTER INTRODUCTION: I’m writing because I’m annoyed with... I write to express my dissatisfaction regarding...
- 19. A LETTER OF COMPLAINT- REGISTER EXPLAINING THE PROBLEM: This thing I bought last week doesn’t work the way it should. The television which I purchased on the 25th of May has malfunctioned on several occasions.
- 20. A LETTER OF COMPLAINT- REGISTER EXPRESSING DISSATISFACTION: I’m really annoyed because you said it’d work for at least a year. I am highly displeased with the service provided, as I was informed that this item came with a one-year guarantee.
- 21. A LETTER OF COMPLAINT- REGISTER SAYING WHAT YOU WANT: I want my money back. I believe I am entitled to a full refund on my purchase. Call me as soon as possible. Please contact me at your earliest convenience.
- 22. A LETTER OF COMPLAINT- REGISTER CLOSING THE LETTER: Hope to see you soon. I looking forward to hearing from you.