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Employee Development -
       Designs & Methods




                                                              Presenting By:
                                                              Prakash Dhakal
                                                             IBMS – MBA – III
Strategic Plannning   Institute of Banking and Management Studies (IBMS)
Outlines
                       Introduction to Employee Development
                       Need of Employee Development
                       Design and Methods of Development
                       Benefits from Development
                       Some Facts and Examples of Employee
                       Development Practice in Organizations
                       …

                       Trends of Employee Development

Prakash Dhakal, MBA - Human Resource Management            Dec – 2011
Human Development …

           The growth of humans throughout the
           lifespan, from conception to death.
           Development is all aspects of human
           growth, including :
                                                  Physical
                                                  Emotional
                                                  Intellectual
                                                  Social
                                                  Perceptual, and
                                                  Personality
           development.

Prakash Dhakal, MBA - Human Resource Management                     Dec – 2011
Employee Development
      Joint and on-going effort on the part of an
       employee and the organization for which
       individual works to upgrade the employee's
       knowledge, skills, and abilities.

      Successful employee development requires a
       balance between an individual's career needs
       and goals and the organization's need to get
       work done.


Prakash Dhakal, MBA - Human Resource Management   Dec – 2011
Employee Development
    If so, then why should Employee Skills and
     Abilities
     be Developed ?
       To make employee more versatile and productive and to
        manage difficulty and obstacles in the organization.
       To grapple with complex change in
        organization, technology and process quite successfully.
       To give the better performance in the organization and for
        the work life balance of employees.
      A more highly skilled workforce can accomplish more
      as the individuals gain in experience and knowledge …

Prakash Dhakal, MBA - Human Resource Management              Dec – 2011
Employee Development
                                                  - Need Analysis




Prakash Dhakal, MBA - Human Resource Management                     Dec – 2011
Employee Development
       What Organization Need? - Need Analysis
                   High Productivity
                   Employee Satisfaction
                   Need of Existence
                   Tackle with situation etc …

       And then organization should plan for the further process of
       employee development according to its need. Need analysis
       should be done before implementing employee development
       plan .



Prakash Dhakal, MBA - Human Resource Management                  Dec – 2011
Why Employee Development ?
            Highly committed employee requires planning,
            commitment, and a variety of interventions and
            strategies that -

                - Build continued confidence for employee challenges
                and Improve skills in managing people
                - Help employees become more aware of their impact on
                others
                - Increase the motivation and ability to set and achieve
                organizational and personal goals
                - Stimulate continuing skill development and career growth
                through self-directed and organization sponsored training
                GO >

Prakash Dhakal, MBA - Human Resource Management                      Dec – 2011
Employee Development

      According to a survey conducted by the American
      Management Association (AMA), top employee
      development techniques used by organizations and
      the proportion of businesses using them as their
      retention strategy :
      Employee Development Issues Used in Companies
            External conferences/seminars 78.1
      (%)   Tuition reimbursement 67.3
                    Managerial training 66.8
                    Company support for degree 62.2
                    Interpersonal skills training 56.8
                    Technical training 54.5
                    Employability training 35.2


Prakash Dhakal, MBA - Human Resource Management          Dec – 2011
Talent Development
      It is becoming increasingly popular in several
      organizations, as companies are now moving from
      the traditional term training and development.
      Talent development is a core concept of employee
      training, career development, career
      management, training & development and
      organizational development.
      It is expected that during the 21st century more
      companies will begin to use more integrated terms
      such as Talent Development.
         Talent development refers to an organization's ability to
         align strategic training and career opportunities for
         employees.
Prakash Dhakal, MBA - Human Resource Management                  Dec – 2011
Features of HRD                               Process   Design   Methods




        Continuing and Ongoing Activities, which improve the
         total personality of executives
        A Planned effort to improve executives ability handle a
         variety of assignment
        It focus the attention on present and as well as future
         requirements of both the organization and the
         individual.
        HRD upholds career planning and ensures all round
         growth of employees.
        It maintains transparency in administration. Also it is
         action-oriented
        HRD fights resistance to change and make
         employees more willing to accept the change.

Prakash Dhakal, MBA - Human Resource Management                         Dec – 2011
Features                 Process of HRD                  Design          Methods




         Need Analysis: Who is responsible for employee training and
          development?
         Appraisal of Present Management Talents
         Inventory of Management Manpower
         Planning of Individual Development Program
         The individual development planning process
              Step 1 - Self-assessment
              Step 2 - Assess your current position and your work environment
              Step 3 - Identify development activities
              Step 4 - Put your plan in action
         Establishment of Development Programs
         Evaluation of the RESULT



Prakash Dhakal, MBA - Human Resource Management                                  Dec – 2011
Features              Process                 Design of HRD   Methods




Prakash Dhakal, MBA - Human Resource Management                      Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
                 In Basket
                 Business Games
                 Case Study

        Interpersonal Skill Development Method
        Job Knowledge Increment Method
        Organizational Knowledge Development Method
        General Knowledge Development Method
        Specific Individual Need
        Other Off-the job method of Developing Managers



Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
                 Role Play
                 Sensitivity Training
                 Behavioral Modeling              GO >


        Job Knowledge Increment Method
        Organizational Knowledge Development Method
        General Knowledge Development Method
        Specific Individual Need
        Other Off-the job method of Developing Managers



Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
        Job Knowledge Increment Method
                 On the job experiences
                 Coaching and Understudy
                 Action Learning

        Organizational Knowledge Development Method
        General Knowledge Development Method
        Specific Individual Need
        Other Off-the job method of Developing Managers



Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
        Job Knowledge Increment Method
        Organizational Knowledge Development
         Method
                 Job Rotation Method
                 Multi Task Management

        General Knowledge Development Method
        Specific Individual Need
        Other Off-the job method of Developing Managers


Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
        Job Knowledge Increment Method
        Organizational Knowledge Development Method
        General Knowledge Development Method
                 Special Courses
                 Meeting
                 Reading (Learning)

        Specific Individual Need
        Other Off-the job method of Developing Managers



Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Features              Process                 Design     Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
        Job Knowledge Increment Method
        Organizational Knowledge Development Method
        General Knowledge Development Method
        Specific Individual Need
                 Special Projects
                 Committee Assignments               GO >


        Other Off-the job method of Developing Managers




Prakash Dhakal, MBA - Human Resource Management                         Dec – 2011
Features              Process                 Design   Methods of HRD



        Decision Making Skill Development Method
        Interpersonal Skill Development Method
        Job Knowledge Increment Method
        Organizational Knowledge Development Method
        General Knowledge Development Method
        Specific Individual Need
        Other Off-the job method of Developing
         Managers
                 Conferences and Seminars
                 Lectures and Programmed Instructions       GO >
                 Group Discussion and Role Playing
                 Executives Coaches and RESEARCH

Prakash Dhakal, MBA - Human Resource Management                       Dec – 2011
Development for Succession Planning

       Succession Planning is a process through which
        senior level openings are planned for and eventually
        filled

        Succession Planning Involves:
        1. Anticipate Management Needs (based on strategic factors
           liked planned expansion)
        2. Review the Firms Management Skills ( Education, Career
           Experiences, Performance Appraisals and career
           performances …)
        3. Create Replacement Chart (Summarize Potential
           Candidates and each persons’ development needs for future
           division …)
Prakash Dhakal, MBA - Human Resource Management                 Dec – 2011
Development for
               Managing Organizational Change

        Organizational Change is one of the major issue of
        the HR managers and even more difficult to adopt
        change

        Faced with the situation like
        Strategy, Culture, Structure, Technology, Attitude and
        Skills of the employees

        So, Organization should make their employee ready to change.
        Employee development is very important for this very emerging
        purpose, so that employee themselves can formulate and cope
        with change.


Prakash Dhakal, MBA - Human Resource Management                  Dec – 2011
Class Discussion Topics

          New Employee Training and Development - Is It
          Worth the Investment?

          The Challenges of Employee Development

          Personnel Vs. Personal Development

          IT and Employee Development




Prakash Dhakal, MBA - Human Resource Management           Dec – 2011
Video: Employee
         Development



                                                  II




Prakash Dhakal, MBA - Human Resource Management        Dec – 2011
The 4-Step Employee Development
    Plan
    Prepare
                                   Monitor          Provide          Create
      the                         Progress        Opportunity      Confidence
   Employee
     To get the employee thinking about their own development and the
     areas where development can occur, Organization should ask
     employees about:
           - Performance and the skills of the employee required for the job.
           - What major accomplishments have you achieved since your last
             performance appraisal?
           - In what ways, can your supervisor and/or the organization help
           you to
             do a better job?
           - What changes would you like to see in your current job?
           - What are your job goals for this next year?
           - Where do you see yourself in five years?
Prakash Dhakal, MBA - Human Resource Management                           Dec – 2011
The 4-Step Employee Development
    Plan

      Prepare                 Monitor               Provide         Create
     Employee                                     Opportunity     Confidence
                              Progress
     Observe how the employee is doing.
     Schedule to meet regularly to discuss how things are going.
     Ask questions; review any quantity and quality measures that are
     relevant.
     Give ongoing feedback on what the individual is doing well and
     what they need to be doing differently.
     Feedback is critical to the success of the developmental process. If you
     do not follow up with them, you are essentially telling the employee the
     developmental process is not all that important to you.



Prakash Dhakal, MBA - Human Resource Management                          Dec – 2011
The 4-Step Employee Development
  Plan
                                        Provide
     Prepare               Monitor                             Create
    Employee              Progress     Opportunit            Confidence
                                           y
       Training ( looking at the employee’s performance with the
  specific job
                 tasks.
          Peer Coaching (Employees coach other individuals on their
          jobs)
          Job Design Changes (to know how the job might be
          redesigned to enhance proficiency )
          Representing the Department (for meetings and seminars
          …)
          Delegate Special Projects (make certain the project
          challenges to the employees – for motivating and developing
          )
          Assist the Boss (to exposed new business perspective) Dec – 2011
Prakash Dhakal, MBA - Human Resource Management
The 4-Step Employee Development
    Plan
                                                                 Create
      Prepare                     Monitor           Provide
     Employee                    Progress         Opportunity   Confidenc
                                                                    e
    Give the employee the encouragement and support
    needed to feel confident in their ability to succeed.
    When things do not go as well as planned, focus on
    what went right (think positively).
    You are asking the person to go beyond their current
    level, take it one step at a time. Sometimes take
    smaller steps to ensure a successful outcome.


Prakash Dhakal, MBA - Human Resource Management                      Dec – 2011
Trends on HR Development

           Competency-Oriented HR Development
           Formalizing competencies as a bridge between human
           resource development, competence and knowledge
           management as well as technology-enhanced learning.

           Information Technology and HR Development
           Global HR Development




Prakash Dhakal, MBA - Human Resource Management                  Dec – 2011
The Fact:
         The ultimate success in developing the employee
         depends on the employee themselves.
         However, the success of the developmental process
         depends on the manager and organizational plan.




Prakash Dhakal, MBA - Human Resource Management        Dec – 2011
Hr development, methods and desig
Hr development, methods and desig
References:

Gary Dessler and Biju Varkkey – Human Resource Management – training and developing
employees (pg 295 to 331)

Bharatiar University, School of Distance Education – Human Resource Management (pg 87 to 114)

Web Sources:

http://humanresources.about.com/od/trainingtrends/a/training_trends.htm
http://management.about.com/cs/people/a/NEO112597.htm
http://www.wikipedia.org
http://www.google.com

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Hr development, methods and desig

  • 1. Employee Development - Designs & Methods Presenting By: Prakash Dhakal IBMS – MBA – III Strategic Plannning Institute of Banking and Management Studies (IBMS)
  • 2. Outlines Introduction to Employee Development Need of Employee Development Design and Methods of Development Benefits from Development Some Facts and Examples of Employee Development Practice in Organizations … Trends of Employee Development Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 3. Human Development … The growth of humans throughout the lifespan, from conception to death. Development is all aspects of human growth, including : Physical Emotional Intellectual Social Perceptual, and Personality development. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 4. Employee Development  Joint and on-going effort on the part of an employee and the organization for which individual works to upgrade the employee's knowledge, skills, and abilities.  Successful employee development requires a balance between an individual's career needs and goals and the organization's need to get work done. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 5. Employee Development  If so, then why should Employee Skills and Abilities be Developed ?  To make employee more versatile and productive and to manage difficulty and obstacles in the organization.  To grapple with complex change in organization, technology and process quite successfully.  To give the better performance in the organization and for the work life balance of employees. A more highly skilled workforce can accomplish more as the individuals gain in experience and knowledge … Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 6. Employee Development - Need Analysis Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 7. Employee Development What Organization Need? - Need Analysis High Productivity Employee Satisfaction Need of Existence Tackle with situation etc … And then organization should plan for the further process of employee development according to its need. Need analysis should be done before implementing employee development plan . Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 8. Why Employee Development ? Highly committed employee requires planning, commitment, and a variety of interventions and strategies that - - Build continued confidence for employee challenges and Improve skills in managing people - Help employees become more aware of their impact on others - Increase the motivation and ability to set and achieve organizational and personal goals - Stimulate continuing skill development and career growth through self-directed and organization sponsored training GO > Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 9. Employee Development According to a survey conducted by the American Management Association (AMA), top employee development techniques used by organizations and the proportion of businesses using them as their retention strategy : Employee Development Issues Used in Companies External conferences/seminars 78.1 (%) Tuition reimbursement 67.3 Managerial training 66.8 Company support for degree 62.2 Interpersonal skills training 56.8 Technical training 54.5 Employability training 35.2 Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 10. Talent Development It is becoming increasingly popular in several organizations, as companies are now moving from the traditional term training and development. Talent development is a core concept of employee training, career development, career management, training & development and organizational development. It is expected that during the 21st century more companies will begin to use more integrated terms such as Talent Development. Talent development refers to an organization's ability to align strategic training and career opportunities for employees. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 11. Features of HRD Process Design Methods  Continuing and Ongoing Activities, which improve the total personality of executives  A Planned effort to improve executives ability handle a variety of assignment  It focus the attention on present and as well as future requirements of both the organization and the individual.  HRD upholds career planning and ensures all round growth of employees.  It maintains transparency in administration. Also it is action-oriented  HRD fights resistance to change and make employees more willing to accept the change. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 12. Features Process of HRD Design Methods  Need Analysis: Who is responsible for employee training and development?  Appraisal of Present Management Talents  Inventory of Management Manpower  Planning of Individual Development Program  The individual development planning process  Step 1 - Self-assessment  Step 2 - Assess your current position and your work environment  Step 3 - Identify development activities  Step 4 - Put your plan in action  Establishment of Development Programs  Evaluation of the RESULT Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 13. Features Process Design of HRD Methods Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 14. Features Process Design Methods of HRD  Decision Making Skill Development Method  In Basket  Business Games  Case Study  Interpersonal Skill Development Method  Job Knowledge Increment Method  Organizational Knowledge Development Method  General Knowledge Development Method  Specific Individual Need  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 15. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Role Play  Sensitivity Training  Behavioral Modeling GO >  Job Knowledge Increment Method  Organizational Knowledge Development Method  General Knowledge Development Method  Specific Individual Need  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 16. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Job Knowledge Increment Method  On the job experiences  Coaching and Understudy  Action Learning  Organizational Knowledge Development Method  General Knowledge Development Method  Specific Individual Need  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 17. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Job Knowledge Increment Method  Organizational Knowledge Development Method  Job Rotation Method  Multi Task Management  General Knowledge Development Method  Specific Individual Need  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 18. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Job Knowledge Increment Method  Organizational Knowledge Development Method  General Knowledge Development Method  Special Courses  Meeting  Reading (Learning)  Specific Individual Need  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 19. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Job Knowledge Increment Method  Organizational Knowledge Development Method  General Knowledge Development Method  Specific Individual Need  Special Projects  Committee Assignments GO >  Other Off-the job method of Developing Managers Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 20. Features Process Design Methods of HRD  Decision Making Skill Development Method  Interpersonal Skill Development Method  Job Knowledge Increment Method  Organizational Knowledge Development Method  General Knowledge Development Method  Specific Individual Need  Other Off-the job method of Developing Managers  Conferences and Seminars  Lectures and Programmed Instructions GO >  Group Discussion and Role Playing  Executives Coaches and RESEARCH Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 21. Development for Succession Planning  Succession Planning is a process through which senior level openings are planned for and eventually filled Succession Planning Involves: 1. Anticipate Management Needs (based on strategic factors liked planned expansion) 2. Review the Firms Management Skills ( Education, Career Experiences, Performance Appraisals and career performances …) 3. Create Replacement Chart (Summarize Potential Candidates and each persons’ development needs for future division …) Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 22. Development for Managing Organizational Change Organizational Change is one of the major issue of the HR managers and even more difficult to adopt change Faced with the situation like Strategy, Culture, Structure, Technology, Attitude and Skills of the employees So, Organization should make their employee ready to change. Employee development is very important for this very emerging purpose, so that employee themselves can formulate and cope with change. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 23. Class Discussion Topics New Employee Training and Development - Is It Worth the Investment? The Challenges of Employee Development Personnel Vs. Personal Development IT and Employee Development Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 24. Video: Employee Development II Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 25. The 4-Step Employee Development Plan Prepare Monitor Provide Create the Progress Opportunity Confidence Employee To get the employee thinking about their own development and the areas where development can occur, Organization should ask employees about: - Performance and the skills of the employee required for the job. - What major accomplishments have you achieved since your last performance appraisal? - In what ways, can your supervisor and/or the organization help you to do a better job? - What changes would you like to see in your current job? - What are your job goals for this next year? - Where do you see yourself in five years? Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 26. The 4-Step Employee Development Plan Prepare Monitor Provide Create Employee Opportunity Confidence Progress Observe how the employee is doing. Schedule to meet regularly to discuss how things are going. Ask questions; review any quantity and quality measures that are relevant. Give ongoing feedback on what the individual is doing well and what they need to be doing differently. Feedback is critical to the success of the developmental process. If you do not follow up with them, you are essentially telling the employee the developmental process is not all that important to you. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 27. The 4-Step Employee Development Plan Provide Prepare Monitor Create Employee Progress Opportunit Confidence y Training ( looking at the employee’s performance with the specific job tasks. Peer Coaching (Employees coach other individuals on their jobs) Job Design Changes (to know how the job might be redesigned to enhance proficiency ) Representing the Department (for meetings and seminars …) Delegate Special Projects (make certain the project challenges to the employees – for motivating and developing ) Assist the Boss (to exposed new business perspective) Dec – 2011 Prakash Dhakal, MBA - Human Resource Management
  • 28. The 4-Step Employee Development Plan Create Prepare Monitor Provide Employee Progress Opportunity Confidenc e Give the employee the encouragement and support needed to feel confident in their ability to succeed. When things do not go as well as planned, focus on what went right (think positively). You are asking the person to go beyond their current level, take it one step at a time. Sometimes take smaller steps to ensure a successful outcome. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 29. Trends on HR Development Competency-Oriented HR Development Formalizing competencies as a bridge between human resource development, competence and knowledge management as well as technology-enhanced learning. Information Technology and HR Development Global HR Development Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 30. The Fact: The ultimate success in developing the employee depends on the employee themselves. However, the success of the developmental process depends on the manager and organizational plan. Prakash Dhakal, MBA - Human Resource Management Dec – 2011
  • 33. References: Gary Dessler and Biju Varkkey – Human Resource Management – training and developing employees (pg 295 to 331) Bharatiar University, School of Distance Education – Human Resource Management (pg 87 to 114) Web Sources: http://humanresources.about.com/od/trainingtrends/a/training_trends.htm http://management.about.com/cs/people/a/NEO112597.htm http://www.wikipedia.org http://www.google.com