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iKnow Company, Context diagram




       Customer
                                           Order Request
                                 Advance
                                 payment



                                   Payment Advice

                                   Customer
                                    Invoice
                                                           iKnow Company
                                                             Order entry /
                                                            Sales & Billing
                                                                System
                           Packed
                       Products and                                                         Invoice Copy 3
                      Bill of Lading 2                                                        (Shipping)


                                                                              Picked Products




                                                                                                             Finished Goods
     Common Carrier
                                                                                                               Warehouse



RAYMOND R. KOH                                                                                                          (ISO 2008rv3.1)
Sales Order                                                  Customer
                                                         Mail order
                                                          request
                                                                                               Master File                                                  Master File        iKnow Company,
Customer                                      Advance
                          Payment             payment                                                                                                                         Physical Data Flow
                           advice

                                 Customer
                                                                  1.0 Sales
                                                                    Order
                                                                                                             Credit advice
                                                                                                                                                         Customer
                                                                                                                                                          details
                                                                                                                                                                                   Diagram
                                                                 Department                                  Credit approval /      2.0 Credit
                             acknowledgement
                                                                    Clerk                                       rejection          Department
                                                                                                                                   Supervisor
                                                                                     Invoice Copy
  Completed invoice
                                                                                      4 (Packing
           copy 1                                              Invoice copy               list)
                                                          1(Customer copy),2                                             Bill of
                                                        (Billing copy) & original                                        lading
                                                             customer order                        3.0 Shipping          copy 1
                                                                                                   Department
                                                                                                       Clerk                       Bill of lading File


                                                                                              Invoice
                                                                                              copy 3
                                                                          4.0 Billing
                                                                         Department
                                                                            Clerk
                                             Invoice copy 1,2                                      Invoice copy
                                                & Original                                          2 & Original
                                              customer order                                         customer                           Invoice Copy 4
                                                                                    Invoice
                                                                                                       order                                                   Picked products
                                                                                    Copy 3
                                                                                                                                                               & Invoice copy 3   Invoice copy 3
    Orders In-Process
                                                                                                                                                                                   (Packing list)
           File
                                                                                                                                    Order Pending
                                                    Product Price         Shipped Order                                                  File
                                                       list File           Master File
    General Ledger
     Master File
                                                                                              5.0 Accounts
                                                                                               Receivable
                        Daily batch totals                                                        Clerk
                                                        Monthly
                                                         Sales        Invoice copy 2 &
                                                        Register      Original customer
                                                                            order
                                                                                                   Carbon Copy



                                                              Accounts
                         6.0 General                                                      Sales register
                                                          receivable Master
                         Accounting                                                           File
                                                                 File
                            Office


                                                                                            Packing slip,
                                                                                                                                                                                                     Finished
Common                                                                                    Invoice copy 4 &
                                                                                                                                                                                                      Goods
 Carrier                                                                                  packed products
                                                                                                                                                                                                    Warehouse

                                                                                    RAYMOND R. KOH (ISO 2008rv3.3)
Order                                                                                                                    Customer
                           Requisition                                                                                                                 Master File
Customer              Advance                                                                    Credit
                      payment
                                         1.0 process
                                                                                                 check                                                                        iKnow Company,
                         Advance
                      payment request
                                            order
                                                                                                                                                                              Logical Data Flow
                                                                      Credit                                            2.0 Process
                                                                     rejection                                             Credit                                                 Diagram
                                                                                               Credit approval


           payment
            details
                                                                                      3.0 Prepare                                              Authorise picking
                                                                                        Invoice
                                               customer,
                                                 billing &
                                              original order
                                                                                               Packing
                                                                                               invoice                                                    Picked products &
                                                                                                                                                            invoice copy 3
                                                                                                                                      4.0 Prepare
                                                                                                                                       Shipment


                                                                        Completed
      Order Pending                                                   shipping invoice           Orders In-Process
           File
                                                                                                        File
                                           5.0 Prepare
                                           Payment &
                                             Control
                                              Totals                                                                                                Bill of lading File

      Product Price list                                  Daily
            File                                          batch
                                                          totals
                                                                                 6.0 Prepare
                                                                                    Sales                     Accounts                                  General Ledger
                                                                                   Register               receivable Master                              Master File
     Shipped Order                                                                  Totals                      File -
      Master File
                                                                                                                                        7.0
                                                                                                                                      Reconcile
                                                                                                                                       Sales
                                                                                                                                      Register
                                                                                                  Sales register File                  Totals



                                                                                                                                                                                         Finished
Common                                                             Packed products &
                                                                                                                                                                                          Goods
 Carrier                                                              Bill of lading
                                                                                                                                                                                        Warehouse

                                                                            RAYMOND R. KOH (ISO 2008rv3.3)
iKnow Company Systems Flowchart
       Customer                        Sales order department                          Credit department supervisor                                  Billing department



      Customer                                                                                                                               A
                                                                                      Reviewed
                          Customer order
                                                                                    customer order

     Customer                                                                                                                    Original customer
    mails /sends                                                                                                                        copy
                                                                                                                              Invoice copy 1                       Order in-
       order                                                                                               Customer                                               process file
                                                                                                           master file
                                                                                                                         Invoice copy 2
                               Review                                                    Credit
                                order                                                    check
                                                                                                                                                                       C
                                                                                                               A

                                                                                                                                                                                   Product price
                                                                                                                                                                                      list file
                                                                                                                             P2
  Advance payment             Prepare                                                                                        D
                                                                                       Prepare
      advice                  payment
                                                                                       estimate
                               advice                                                                                                                                                   A
                                                       If credit is not approved
                                                                                                                                                                    Enters
                                                                                                                         Invoice copy 3                             current
                           Prepare customer                                         Approved credit                                                                 prices
      Customer
                           acknowledgement                                           & estimated
  acknowledgement
                                                                                    customer order



                                                                                                                                                            Compare invoice
                                                                                                                                                           copy 3 with original
                              Prepare                  4 standardised copies                                                                                 customer order
                               sales
                              invoice                                                                                                                    Original customer
                                                                                                                                                                copy
                                                                                                                                                      Invoice copy 1
                                           Orginal customer
                                                 copy
                                                                                                                                                                                    D
                                       Invoice copy 1                                                                                            Invoice copy 2
         D
                                                                            A
                               Invoice copy 2
                                                                                                                                          Invoice copy 3
                          Invoice copy 3
  Completed Invoice                                                         B
      copy 1
                      Invoice copy 4
                                                                                                                                                                              P2         Daily
                                                                            C
                                                                                                                                                                              E          batch
                                                                                                                                                                                         totals
                                             Invoice copy 1 - Customer copy                                                                 Order in-
                                             Invoice copy 2 - Billing copy                                                                 process file
                                             Invoice copy 3 - Shipping copy
                                             Invoice copy 4 - Packing list copy
                                                                                                                                                                                            P2
                                                                                                                                                 C                                          F
                                                                        RAYMOND R. KOH (ISO 2008rv2.5)
Finished Goods Warehouse                     Shipping department                                           Accounts receivable department            General accounting office

         P1                      P1                                                                           P1
         B                       C                                                                            E                                                                      P1
                                                                                                                                                                                     F
                                                          Order pending
                                                               file

   Invoice copy 3          Invoice copy 4                                                               Original customer            Account
                                                                                                              copy              receivable master
                                                                C
                                                                                                                                       file
                                                                                                    Invoice copy 2                                  Monthly sales                   Daily
                                                                                                                                                      register                      batch
                           Invoice copy 3                   Update                                                                                                                  totals
                             Completed                                                                                                    N
                                                             invoice
        Pick                 packing list                  copy 3 & 4
      products



                                                            Invoice copy 3                          Posts individual
                                                                                                                                                       Total
                                                                                                      ledgers to
    Invoice copy 3                                                                                                                                     sales
                                                                                                     bookkeeping
      Completed                                           Invoice copy 4                                                                              register
                                                                                                       machine
      packing list

                                                                                             P1
                                                                                             D
                                                                                                       Prepare
                                                                                                        sales
                                                                                                       register
                                                                               Transmits
                                                                               invoice copy 3                                                                            The dashed line
                                                             Prepare                                                                                                     indicates manual
                                                               bill of                                                                                                   reconciliation of
                                                              lading                                                                                                     the batch totals
                                                                                                                              Sales register file
                                                                                                     Carbon copy
                                Pack
                                                                                                     sales register
                              products                                                                                                                           Compare
                                                                                                                                                                  monthly
                                                                                   Bill of lading                                                                and batch
                                                            Bill of lading 1             file                                                                      totals
                                                                                                                                      N

                                                      Bill of lading 2                                                                                         Resolve
                                                                                         C                                                                   discrepancie
                                                                                                                                    Prepare
                                                                                                                                                                s if any
                                                                                                                                    monthly
                                                                                                                                     sales
                                                                                                                                    register
                                                                                                                                                            General ledger
                                                                                                                                                             master file

                                                                                                                                 Monthly sales
                                                                                                                                   register
                                         Common carrier
                                                                                                                                                                     C
                                                                           RAYMOND R. KOH (ISO 2008rv2.5)

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I Know Iso Systems Diagram 2008.Vsd

  • 1. iKnow Company, Context diagram Customer Order Request Advance payment Payment Advice Customer Invoice iKnow Company Order entry / Sales & Billing System Packed Products and Invoice Copy 3 Bill of Lading 2 (Shipping) Picked Products Finished Goods Common Carrier Warehouse RAYMOND R. KOH (ISO 2008rv3.1)
  • 2. Sales Order Customer Mail order request Master File Master File iKnow Company, Customer Advance Payment payment Physical Data Flow advice Customer 1.0 Sales Order Credit advice Customer details Diagram Department Credit approval / 2.0 Credit acknowledgement Clerk rejection Department Supervisor Invoice Copy Completed invoice 4 (Packing copy 1 Invoice copy list) 1(Customer copy),2 Bill of (Billing copy) & original lading customer order 3.0 Shipping copy 1 Department Clerk Bill of lading File Invoice copy 3 4.0 Billing Department Clerk Invoice copy 1,2 Invoice copy & Original 2 & Original customer order customer Invoice Copy 4 Invoice order Picked products Copy 3 & Invoice copy 3 Invoice copy 3 Orders In-Process (Packing list) File Order Pending Product Price Shipped Order File list File Master File General Ledger Master File 5.0 Accounts Receivable Daily batch totals Clerk Monthly Sales Invoice copy 2 & Register Original customer order Carbon Copy Accounts 6.0 General Sales register receivable Master Accounting File File Office Packing slip, Finished Common Invoice copy 4 & Goods Carrier packed products Warehouse RAYMOND R. KOH (ISO 2008rv3.3)
  • 3. Order Customer Requisition Master File Customer Advance Credit payment 1.0 process check iKnow Company, Advance payment request order Logical Data Flow Credit 2.0 Process rejection Credit Diagram Credit approval payment details 3.0 Prepare Authorise picking Invoice customer, billing & original order Packing invoice Picked products & invoice copy 3 4.0 Prepare Shipment Completed Order Pending shipping invoice Orders In-Process File File 5.0 Prepare Payment & Control Totals Bill of lading File Product Price list Daily File batch totals 6.0 Prepare Sales Accounts General Ledger Register receivable Master Master File Shipped Order Totals File - Master File 7.0 Reconcile Sales Register Sales register File Totals Finished Common Packed products & Goods Carrier Bill of lading Warehouse RAYMOND R. KOH (ISO 2008rv3.3)
  • 4. iKnow Company Systems Flowchart Customer Sales order department Credit department supervisor Billing department Customer A Reviewed Customer order customer order Customer Original customer mails /sends copy Invoice copy 1 Order in- order Customer process file master file Invoice copy 2 Review Credit order check C A Product price list file P2 Advance payment Prepare D Prepare advice payment estimate advice A If credit is not approved Enters Invoice copy 3 current Prepare customer Approved credit prices Customer acknowledgement & estimated acknowledgement customer order Compare invoice copy 3 with original Prepare 4 standardised copies customer order sales invoice Original customer copy Invoice copy 1 Orginal customer copy D Invoice copy 1 Invoice copy 2 D A Invoice copy 2 Invoice copy 3 Invoice copy 3 Completed Invoice B copy 1 Invoice copy 4 P2 Daily C E batch totals Invoice copy 1 - Customer copy Order in- Invoice copy 2 - Billing copy process file Invoice copy 3 - Shipping copy Invoice copy 4 - Packing list copy P2 C F RAYMOND R. KOH (ISO 2008rv2.5)
  • 5. Finished Goods Warehouse Shipping department Accounts receivable department General accounting office P1 P1 P1 B C E P1 F Order pending file Invoice copy 3 Invoice copy 4 Original customer Account copy receivable master C file Invoice copy 2 Monthly sales Daily register batch Invoice copy 3 Update totals Completed N invoice Pick packing list copy 3 & 4 products Invoice copy 3 Posts individual Total ledgers to Invoice copy 3 sales bookkeeping Completed Invoice copy 4 register machine packing list P1 D Prepare sales register Transmits invoice copy 3 The dashed line Prepare indicates manual bill of reconciliation of lading the batch totals Sales register file Carbon copy Pack sales register products Compare monthly Bill of lading and batch Bill of lading 1 file totals N Bill of lading 2 Resolve C discrepancie Prepare s if any monthly sales register General ledger master file Monthly sales register Common carrier C RAYMOND R. KOH (ISO 2008rv2.5)