I notes and sametime integration open mic_2013

iNotes and Sametime integration
Overview, How to & Troubleshooting
Sandeep R Deshpande

OPEN MIC – LOTUS TEAMOPEN MIC – LOTUS TEAM
■
Sandeep Deshpande – Staff Software Engineer
■
Focussing on Notes/Domino/Traveler
■
Hansraj Mali - Lotus Technical Advisor
■
Focussing on Notes/Domino, LotusLive
■
J Rajendran – Lotus Technical Advisor
■
Focussing on entire Notes/Domino
■
Ranjit Rai - Lotus Technical Advisor
■
Focussing on entire Notes/Domino
■
Vinayak Tavargeri – Lotus Support Manager
■
Facilitator for Open Mics

Agenda
●
Overview of iNotes and Sametime integration using
traditional stlinks method and new Sametime web
client integration method
●
Troubleshooting Tips
●
Q/A

4
Basic Sametime Server concepts:
 Which version of Sametime server will support iNotes ?
– Sametime Entry
– Sametime Standard version (Paid version)
– Both versions support chatting from Notes client and iNotes.
– Sametime Entry do not support Sametime connect client, and web
conferencing feature.
– * - Sametime entry was free when this document was written. Please always check latest licensing
information with IBM.

5
Care to be taken while installing Sametime Server
 While installing, it will ask you about HTTP tunneling.
– HTTP tunneling means redirecting the HTTP data of all
ports to only 80 port.
– Tunneling is required if your firewall allows only port 80
for http and blocks everything else.
– Do not select tunneling unless you have kept only one
port 80 open in firewall. Tunneling will reduce the
performance of Sametime since everything will come on
same port 80.

6
Authentication used by Sametime Server-
 Sametime Server supports 2 types of authentications-
– 1. Secrets and Token authentication (Default authentication)
– 2. Web SSO authentication.
 You can use any one type of authentication.
 Secrets and Token authentication is formulated from 2
databases namely “STAuthS.nsf” and “STAuthT.nsf” where
“STAuthS.nsf” is a Secrets database and “STAuthT.nsf” is a
Token database.

7
How iNotes & Sametime integration works ?

8
Steps required to configure Sametime with iNotes-
 Summary of steps-
– 1. Specify the FQHN of Sametime server in configuration
document of iNotes server.

9
2. Create a replica of STAuthS.nsf file (case sensitive on Linux
platforms) from Sametime server to iNotes server.

10
3. Copy the ‘stlinks’ folder from Sametime server to iNotes
server to ensure that, stlinks version is same on both the
servers. (present in datadominohtmlsametime folder)
4. Use parameter iNotes_WA_SametimeProtocol=http:
if you use SSL on iNotes server but not on Sametime server.
5. To enable Sametime awareness for Firefox browser, use the
parameter “iNotes_WA_DisableFirefoxAwareness=0” in
notes.ini of iNotes server.
(Your sametime awareness in iNotes should be working at this
point if there are no other issues.)

11
Steps required to configure Buddy list-
- Keep “Prefer iNotes 8 Contact list” option “Enabled” in
configuration document of iNotes server.
- 1. Enable the support for Domino servlet manager in server
document > Internet protocols > Domino Web Engine of
iNotes server. (Required for buddy list servlet)

12
- 2. Create a file “servlets.properties” in Notepad and add the
following line.
- servlet.DWABuddyList.code=com.lotus.dwa.stbuddy.DWABuddyList
- Put this file in data directory of iNotes server.
- Please note that filename is case sensitive on Linux OS and make sure
that, you do not create a file servlets.properties.txt as “txt” extension is
appended in Notepad.

13
- 3. Add the ip of iNotes server into stconfig.nsf > Community
connectivity > Trusted ip field.
- Now your buddy list should be working if everything is ok.
- Complete steps are available in following Technote.
●
http://www.ibm.com/support/docview.wss?uid=swg21319618

14
Sametime server in different domain/organization
 You can use Sametime server from different
domain/organization than iNotes server.
 You need these additional things-
– 1. You must have cross certificates present between them.
– 2. Directory assistance must be configured on Sametime
server pointing to directory of iNotes server.
– 3. Server document of Sametime server must be manually
created (and filled with basic information like server name,
FQHN, Is this Sametime Server > Yes) in iNotes server
directory.

Tips
Q.- We have followed all the steps to configure Sametime
with iNotes but still it is not showing awareness. What
should we do now ?
Ans: – Please check the following things-
- Make sure that, you have copied “stlinks” folder from
sametime server to iNotes server on the required path.
- Make sure that, your sametime server's FQHN
(“sametime.acme.com”) is resolvable from client
machine. It is necessary to get it resolved from client
machine as well and not just iNotes server.
- Make sure that, all the services of sametime are allowed
in firewall and they are running at OS level.

Tips
- Ports like 8082 should not be blocked in firewall and you
should be able to do the Telnet from client machine to
sametime server's FQHN on port 8082.
C:>Telnet sametime.acme.com 8082
- Client machine must be using JRE 1.6 minimum.
- If you have Proxy server Proxy in your environment,
then from the browser try to bypass the proxy for
sametime FQHN and then check again. Many times it
doesn't work through proxy server but works directly.
You then need to do the proper mapping at proxy side.

Tips
- Make sure that, you have enabled the following option
in Sametime server.
1. Login to the stcenter on the sametime server- > Click - "Administer the server"
2. Now click on the Configuration section -> Community Services -> Enable - "Allow users to
authenticate using either LTPA or Sametime Token (stauths.nsf and stautht.nsf). The
server uses LTPA if this item is unchecked. (The item is unchecked by default.)".

Tips
- Create a new replica of STAuthS.nsf on iNotes server.
The file name is case sensitive on Linux OS. So please
don't give it like “stauths.nsf”.
- If you are using a parameter
“iNotes_WA_SametimeProtocol=http:” then make sure
that : is added at the end of http
- Try to use Web SSO authentication and check if that
works. This indicates some issue with Secrets and
Token authentication.

Tips
How to check if stlinks is working outside iNotes-
Use the following technote to download the
“testlinks.html” file to your same time server.
●
●
Put this “testlinks.html” file on sametime server's
“datadominohtml” folder.
●
Then access this file from your browser like this.
●
http://sametime.acme.com/testlinks.html

Tips
Q.- We have changed FQHN of our Sametime server and
now sametime awareness doesn't work ? What to do
now ?
Ans: – If you change FQHN of sametime server after
installing it, then your Secrets and Token
authentication databases will become invalid. So you
need to create fresh pair of databases. To do this, just
delete old “STAuthS.nsf” and “STAuthT.nsf” from
sametime server and follow this technote to recreate
them.

Troubleshooting – (Buddy list)
Q.- Our buddy list is showing error as “Bad HTTP status
404. We have already followed proper steps then what
could be the problem ?
- Make sure that, contents of servlets.properties file are
not manually typed. There should not be case
mismatch in contents.
E.g.- typing “dwaBuddyList” instead of “DWABuddyList”
will give error
servlet.DWABuddyList.code=com.lotus.dwa.stbuddy.DWABuddyList

- Check if “.txt” extension is added to your
“servlets.properties” file. This happens when you save
the file in Notepad as Text type file. So remove this
extension and try again.
- Make sure you have enabled “Domino servlet manager”
support in server document.
- If “servlets.properties” file is already auto created on
server due to some reason, then the required line must
be added at the top of this file instead of end.

Q.- We are getting error “Buddy list servlet not logged
into sametime server” while accessing buddy list. So
what could be the problem ?
- In some cases, iNotes server was having multiple IP
addresses and only first IP was added in “stconfig.nsf” >
Trusted IP list. So you can add all the IP addresses of iNotes
server.
- In many cases, the port 1516 was not accessible when doing
Telnet to FQHN of sametime server. This either means port
is blocked or FQHN is not resolvable from iNotes machine.
C:>Telnet sametime.acme.com 1516

- If it still shows the same error, then enable the logging in
“servlets.properties” file in data directory of iNotes server as
below. Use the following lines.
servlet.DWABuddyList.initArgs=stserver=sametimeone.acme.com,
logging=1
- Now try to access the buddy list again and once the error is
reproduced, it will show the collect the log in console.log or
Log.nsf. The next page shows, how the sample log looks like
containing an error code.

25
 The log looks like below.
 09/27/2010 10:04:56 HTTP JVM: TRACE: Logging in to sametime.acme.com
class=com.lotus.dwa.stbuddy.STBuddyListSA, method=login
09/27/2010 10:04:56 HTTP JVM: TRACE: Got logged out event before login,
reason = -2147483129 class=com.lotus.dwa.stbuddy.STBuddyListSA,
method=loggedOut
09/27/2010 10:04:56 HTTP JVM: TRACE: Try to relogin
class=com.lotus.dwa.stbuddy.STBuddyListSA, method=loggedOut
09/27/2010 10:05:26 HTTP JVM: TRACE: Logging in to sametime.acme.com
class=com.lotus.dwa.stbuddy.STBuddyListSA, method=login

26
 Here the negative error code -2147483129 means the port
1516 of Sametime server was not accessible from iNotes
server.
 So make sure that, port 1516 is accessible via FQHN of
Sametime server and not just IP.
 Many times it is just accessible over IP but not over FQHN
 To confirm, if it is blocked at iNotes machine or Sametime
server machine, please Telnet from any other client
machine and confirm if that is accessible.

27
2nd
Method- Sametime Web client integration method-
 This is newer method of configuring Sametime with iNotes
as compared to traditional “stlinks” integration. Primarily
used for Domino 9 but can also be used for Domino 8.5.x
servers.
 But it needs Sametime Proxy server in addition to existing
Sametime Community server.
 Sametime Proxy server needs WAS (Websphere
Application Server) and on top of WAS, Sametime Proxy
server will run.

28
Diagram – iNotes and Sametime Web client integration

29
Sametime Web client integration method-
 Make the following settings in the configuration document of
the iNotes server-

30
 Sametime awareness in iNotes 9 using Web Client
integration method-

31
 Sametime Chat window (Rich) in iNotes 9 using Web Client
integration method-

32
Troubleshooting – (Sametime Web Client integration)
Q.- Sametime awareness is not coming in iNotes via new
method “Sametime Web Client integration”. So what could
be the problem ?
- First make sure that, you are able to connect successfully to
Sametime Proxy server's web client via the URL
http://sametime.acme.com:9080
- In few cases it was found that, Sametime Community Server
was rejecting the connections from iNotes Proxy Client
because “VPS_ALLOWED_LOGIN_TYPES=” in
sametime.ini was not containing hex value “14A4” of iNotes
Proxy client.

33
Troubleshooting – (Sametime Web Client integration)
-If using Sametime Proxy 8.5.2 server, you should install IFR1
on it, if you are facing issue with iNotes integration. Also
install IFR1 on Sametime Community server if using version
8.5.2.
- Check if your Web SSO is working properly by trying to open
the names.nsf of iNotes server from browser and then
without closing browser, try to open the names.nsf of
sametime server by changing URL. If it asks for
authentication, then it means, Web SSO is not working
properly.

Troubleshooting – (Sametime Web Client integration)-
Q.- We are using out custom Mail85.ntf template on Domino 9
server. But sametime awareness doesn't work using
Sametime Web Client integration method. So what should
we do ?
Ans: – If using old Mail85.ntf template on Domino 9, please
copy “dojo-1.5.1” folder from datadominojs directory from
Domino 8.5.3 to Domino 9 server. By default Domino 9 does
not have Mail85.ntf or Forms85.nsf files on it. You need to
copy them from old server.

Differences between 2 methods-
No. Traditional stlinks method New Sametime Web Client
integration method
1. Needs 8 to 9 steps to configure
Sametime in iNotes
Needs only 1-2 steps to configure
Sametime in iNotes
2. Works directly with Sametime
Community server (no need to
have Sametime Proxy server)
Needs a Sametime Proxy server in
addition to existing Sametime
Community server
3. Domino 8.5 supports both
methods
Domino 9 supports only this
method.
4. Can work with Secrets and Token
authentication and Web SSO as
well.
Works only with Web SSO (does
not support Secrets and Token
authentication of stlinks method)
5. Needs a separate configuration for
buddy list
Does not need separate
configuration for buddy list

36
Useful links
Complete steps to configure-
●
Buddy list troubleshooting -
●
●
Which version of Domino is recommended for Sametime server-
●
http://www-01.ibm.com/support/docview.wss?uid=swg21096416

I notes and sametime integration open mic_2013

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