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SCHOOL OF COMMERCE
I
A STUDY ON THE WELFARE
BENEFITS FOR BLUE-COLLAR
WORKERS WITH REFERENCE TO
LOGISTIC ORGANISTIONS
SUBMITTED BY:
R22CC063-Dhanush
R22CC116-Usha
R22CC118-Vanisha
R22CC121-Pujitha
R22CC128-Zainab
R22CC140-Jaya
R22CC146-Namana
R22CC163-Vinod
R22CC170-Rohan
R22CC169-Yashas
R22CC155-Samim
Group project done by
School of commerce
3rd
semester
Outline of the research paper:
Sr.
No
INDEX Page
no.
1. Introduction to Blue-Collar Workers and Types
2. About logistic company and industry, and Type of
Companies under Logistics.
3 Company profile
3. Objectives of the study
4. Need for the study
5. Research Methodology
6. Analysis and Interpretation
7. Findings
8. Suggestions
9. Conclusion
10. Bibliography
Introduction to blue-collar workers
Blue-collar workers are a crucial segment of the workforce, primarily engaged in manual
or industrial work that often involves physical labour. Unlike white-collar workers who
typically perform professional, managerial, or administrative roles, blue-collar workers
are associated with occupations that require hands-on skills and are often labour-
intensive. The term "blue-collar" originated from the characteristic blue shirts or
uniforms traditionally worn by manual laborers.
These workers play essential roles in various industries, including manufacturing,
construction, agriculture, transportation, and maintenance. Their job responsibilities can
range from operating machinery, assembling products, and constructing buildings to
repairing equipment and performing tasks that involve skilled or semi-skilled labour.
Blue-collar jobs are diverse and cover a wide array of occupations, reflecting the breadth
of industries in which manual labour is vital.
One notable characteristic of blue-collar work is the emphasis on practical skills and
experience. Many blue-collar workers acquire their expertise through on-the-job
training, apprenticeships, or vocational education rather than formal degrees. This
hands-on approach to learning is often crucial for mastering the specific skills required
for their occupations.
While blue-collar jobs are essential for the functioning of economies, these workers may
face challenges such as physically demanding work conditions, job instability, and
exposure to occupational hazards. Despite these challenges, blue-collar workers
contribute significantly to the infrastructure and development of societies, playing a
critical role in the production of goods and services.
Types of blue- collar workers
Blue-collar workers encompass a wide range of occupations across various
industries, and their roles can be classified into different types based on the nature
of their work. Here are some common types of blue-collar workers:
1. Construction Workers:
• Carpenters
• Masons
• Electricians
• Plumbers
• Painters
• Roofers
• Welders
2. Warehouse and Logistics Workers:
• Forklift Operators
• Warehouse Associates
• Order Pickers
• Shipping and Receiving Clerks
3. Manufacturing and Production Workers:
• Machine Operators
• Assemblers
• Metalworkers
• Machinists
• Quality Control Inspectors
• Technicians in manufacturing plants
4. Skilled Trades:
• Mechanics (Automotive, HVAC, etc.)
• Electricians
• Plumbers
• HVAC Technicians
• Welders
• Pipefitters
5. Transportation Workers:
• Truck Drivers
• Bus Drivers
• Delivery Drivers
• Railroad Workers
• Aviation Mechanics
6. Healthcare Support Workers:
• Nursing Assistants
• Orderlies
• Medical Assistants
7. Agricultural Workers:
• Farmers
• Ranchers
• Agricultural Equipment Operators
• Farm Laborers
8. Utilities and Construction Equipment Operators:
• Heavy Equipment Operators
• Crane Operators
• Excavator Operators
• Bulldozer Operators
9. Mining and Extraction Workers:
• Miners
• Drillers
• Extraction Operators
• Quarry Workers
10. Automotive Service Workers:
• Auto Mechanics
• Automotive Technicians
• Body Repair Technicians
11. Mover and Packers
Movers and packers
About logistic company and industries and types of
companies under logistics.
Logistics refers to the management and coordination of the movement, storage, and
distribution of goods, services, and information within a supply chain. It involves
the planning, implementation, and control of the efficient and effective flow of raw
materials, in-process inventory, finished goods, and related information from the
point of origin to the point of consumption.
Efficient logistics management is crucial for businesses to meet customer demands,
minimize costs, and maintain competitiveness and optimizing the overall efficiency
of the supply chain.
Logistics management is applicable in various industries, including manufacturing,
retail, healthcare, and e-commerce, among others. Advances in technology, such as
the use of transportation management systems (TMS) and warehouse management
systems (WMS).
• Transportation: Involves the physical movement of goods from one
location to another, utilizing various modes such as road, rail, air, sea, or a
combination of these.
• Warehousing: Encompasses the storage and management of inventory in
facilities such as warehouses or distribution centres, ensuring that products are
readily available when needed.
• Inventory Management: Involves overseeing the quantity and location of
stocked goods to meet customer demand while minimizing excess or obsolete
inventory.
• Order Fulfilment: Focuses on processing customer orders efficiently,
including order picking, packing, and shipping to ensure timely delivery.
Types of companies under logistics
The field of logistics encompasses a wide range of companies that play vital roles,
here are examples of different types of companies operating within the logistics
sector:
1. Freight and Transportation Companies:
• FedEx
• UPS (United Parcel Service)
• DHL
• Maersk (container shipping)
2. Third-Party Logistics (3PL) Providers:
• XPO Logistics
• C.H. Robinson
• DSV Panalpina
• Expeditors International
3. Courier and Express Delivery Services:
• USPS (United States Postal Service)
• Royal Mail (UK)
• Japan Post
• SF Express (China)
4. E-commerce Logistics Providers:
• Amazon Logistics
• Alibaba Logistics
• JD Logistics
5. Warehouse and Distribution Companies:
• Prologis
• Goodman Group
• IDI Gazeley
• GLP (Global Logistics Properties)
6. Supply Chain Management Companies:
• IBM Supply Chain
• SAP SE
• Oracle SCM (Supply Chain Management)
• Manhattan Associates
7. Shipping and Port Operators:
• A.P. Moller-Maersk Group
• China COSCO Shipping Corporation
• Hutchison Port Holdings
8. Rail and Trucking Companies:
• Union Pacific (railroad)
• Schneider National (trucking)
• J.B. Hunt Transport Services (trucking)
9. Last-Mile Delivery Services:
• Postmates
• Instacart
• DoorDash
• Uber Eats
10. Cold Chain Logistics Providers:
• Lineage Logistics
• Americold
• Nichirei Logistics Group
• VersaCold
11. Technology and Software Providers:
• Blue Yonder (formerly JDA Software)
• Descartes Systems Group
• Trimble Transportation
• Elemica
• project44
Objectives of the study
• To understand about the bule collar workers
• To identify welfare benefits provided to the blue-collar workers at different
organisation.
• To find out the impact of welfare benefits on performance of the employees.
.
Understanding Work Conditions:
• Investigate the working conditions of blue-collar workers in various industries.
• Identify potential hazards and challenges they face in their daily work.
Assessing Job Satisfaction:
• Measure the level of job satisfaction among blue-collar workers.
• Explore factors that contribute to or hinder job satisfaction.
Analysing Welfare Benefits:
• Examine the existing welfare benefit programs available to blue-collar workers.
• Evaluate the effectiveness of these benefits in addressing workers' needs.
Exploring Socioeconomic Impact:
• Investigate the socioeconomic impact of blue-collar jobs on workers and their families.
• Analyse how job stability and income levels influence overall well-being.
Identifying Challenges:
• Identify and understand the specific challenges faced by blue-collar workers, such as
access to education, healthcare, and career advancement opportunities.
Proposing Solutions:
• Suggest practical solutions and policy recommendations to address the challenges faced
by blue-collar workers.
• Explore innovative approaches to improving their overall quality of life.
Promoting Workplace Health and Safety:
• Evaluate the adherence to safety regulations and practices in blue-collar industries.
• Recommend improvements to enhance workplace health and safety.
Comparative Analysis:
• Compare the experiences and conditions of blue-collar workers across different
industries or regions.
• Identify trends and variations that may exist.
Need for the study
Blue-collar workers are important resource of the organization especially in the manufacturing
and logistics companies without them the work will not move on hence it is important to study
the welfare benefits provides to them so that their performance will be increased and there will
be growth in organization in terms of profit as well goodwill. Blue-collar workers form a
substantial portion of the workforce in many industries Studying them helps understand their
role in economic development.
Research methodology
Type of the study: Descriptive Study
Data Collection: Primary and Secondary
Primary data:, Interview, Questionnaire - survey
Secondary data: Internet and Website
Sampling technique: Randomly
Sample size: 20 people
Analysis and Interpretation
1. Graph showing Compensation and Benefits.
Interpretation
From the study majority of the respondents are not satisfied with compensation and benefits
provide at the company.
2. Graph showing working environment
Interpretation
From the study 55% of the respondents are happy with work environment 45% are not
happy.
0
10
20
30
40
50
Satisfied May be Not
satisfied
Total
Chart Title
C&B percentage
0
10
20
30
40
50
60
Particulars Work
environment
percentage
Chart Title
Series1 Series2 Series3
Particular C&B percentage
Satisfied 9 45
May be 5 25
Not satisfied 6 30
Total 20 100%
Particulars
Work
environment percentage
Yes 11 55
No 9 45
20 100%
3. GRAPH SHOWING COMMUNICATION AND
SUPPORT
Interpretation
From the study majority of the responded are satisfied with the communication and the
support provided by the company
4. GRAPH SHOWING ADEQUATE SUPPORT
AND TRAINING FOR THE JOB
Interpretation
From the study 100% of the respond are have yes for training given by the company.
0
10
20
30
40
50
Chart Title
communication and support percentage
0
20
40
60
80
100
yes no total
Chart Title
training percentage
particulars
communication
and support percentage
excellent 9 45
good 9 45
fair 2 10
poor 0 0
total 20 100%
particulars training percentage
yes 20 100
no 0 0
total 20 100%
5. GRAPH SHOWING WORKING CHALLENGES
OR ISSUES.
Interpretation
From the study majority of the responds have no issues or working challenges.
6. GRAPH SHOWING THE SUGGESTIONS FOR
IMPROVING THE OVERALL EXPERIENCE
FOR BLUE-COLLAR EMPLOYES
0
10
20
30
40
50
yes maybe no I don’t
know
total
Chart Title
working challenges percentage
0
10
20
30
40
50
60
growth
in salary
medical
facility
working
hour
total
Chart Title
suggestions percentages
particulars
working
challenges percentage
yes 6 30
maybe 3 15
no 9 45
I don’t know 2 10
total 20 100%
particulars suggestions percentages
growth in
salary 11 55
medical
facility 3 15
working hour 6 30
total 20 100%
Interpretation
From the study majority of the responds have suggestion for growth in the salary and
some for medical facility
7. GRAPH SHOWING TIMINGS
Interpretation
From the study majority of the responds are working for 5-9 hrs per day and 8-10hrs
8. GRAPH SHOWING WAGES AND SALARY
Interpretation
From the study majority of the responds are getting 15k-20k and followed by 20k-40k
0
10
20
30
40
50
5-9 hrs 8-10 hrs 4-8 hrs total
Chart Title
timings percentage
0
10
20
30
40
50
60
15k-20k 20k-40k 40k-50k total
Chart Title
wages/salary percentage
particulars timings percentage
5-9 hrs 9 45
8-10 hrs 8 40
4-8 hrs 3 15
total 20 100%
particulars wages/salary percentage
15k-20k 12 60
20k-40k 6 30
40k-50k 2 10
total 20 100%
9. GRAPH SHOWING WAGES/SALARY
SATISFACTION
Interpretation
From the study 50% of the responds are partly satisfied by the wages and salary.
10. GRAPH SHOWING NUMBER OF PAID
HOLIDAYS
Interpretation
From the study majority of the responds get 10-15 days of paid holidays
0
10
20
30
40
50
satisfied maybe not
satisfied
total
Chart Title
wages/salary percentage
0
10
20
30
40
50
10-15
days
30 days 1-2 week total
Chart Title
paid holidays percentage
particulars wages/salary percentage
satisfied 7 35
maybe 10 50
not
satisfied 3 15
total 20 100%
particulars
paid
holidays percentage
10-15
days 10 50
30 days 5 25
1-2 week 5 25
total 20 100%
Findings
• From the study majority of the respondents are not satisfied with compensation and
benefits provide at the company.
• From the study 55% of the respondents are happy with work environment 45% are not
happy.
• From the study majority of the responded are satisfied with the communication and
the support provided by the company
• From the study 100% of the responders have received adequate support and training
for the job.
• From the study majority of the responds have no issues or working challenges.
• From the study majority of the responds have suggestion for growth in the salary and
some for medical facility
• From the study majority of the responds are working for 5-9 hrs and 8-10hrs per day.
• From the study majority of the responds are getting 15k-20k and followed by 20k-40k
• From the study 50% of the responds are partly satisfied by the wages and salary.
• From the study majority of the responds get 10-15 days of paid holidays
Suggestion
Here are some general suggestions for blue-collar workers to enhance their well-being, job
satisfaction, and overall success in their careers:
1. To address the dissatisfaction of the respondents they should consider conducting survey or
open discussions to understand specific concerns. Regularly communicate about the value of
the benefits package and show a commitment to employee well-being
2. To address the varying work hours of 5-9 or 8-10 per day, they should consider
implementing a flexible work schedule and also encourage open communication about the
workload concern, and provide clear guidelines on workload expectations to ensure
efficiency and work life balance.
3. Offer a flexible benefits package and also compensations so that they can satisfy their
individual needs such as health, retirement plans, additional perks, benefits etc.
4. The company can consider offering additional paid time off incentives or flexible
scheduling options to enhance employee satisfaction with the current holiday allowance.
Annexure
DTDC (DESK TO DESK COURIER):
It is an Indian courier delivery services company that provides international and
domestic shipping and logistics solutions. Here is some general information about
DTDC:
1.Overview:
• Name: DTDC
• Full Form: Desk to Desk Courier
• Founded: 1990
• Founder: Subhasish Chakraborty
• Headquarters: Bangalore, India
2.Services:
DTDC offers a range of services, including domestic and international courier
services, parcel services, freight services, and supply chain solutions.
The company serves both individual customers and businesses, catering to the
transportation and delivery needs of various industries.
3.Network:
DTDC has a vast network that spans across India and extends to several international
destinations.
The company operates through a network of service centres, hubs, and channel
partners, enabling efficient and widespread coverage.
4.International Presence:
DTDC provides international courier services to more than 240 countries worldwide.
It partners with global courier networks to facilitate seamless cross-border shipping
and logistics.
5.Technology Integration:
DTDC leverages technology for online tracking, e-commerce
logistics, and other customer-centric solutions.
Customers can track their shipments in real-time using the DTDC tracking system
available on the company's website.
6.E-commerce Logistics:
DTDC plays a significant role in supporting the e-commerce industry by providing
logistics solutions tailored to the needs of online businesses.
The company offers services such as express delivery, cash-on-delivery, and reverse
logistics for e-commerce shipments.
7.Corporate Social Responsibility (CSR):
DTDC is involved in various CSR activities, focusing on education, healthcare, and
community development.
The company is committed to contributing to the well-being of society through its
CSR initiatives.
8.Awards and Recognition:
DTDC has received several awards and recognitions for its excellence in courier
and logistics services.
These awards acknowledge the company's commitment to quality, innovation, and
customer satisfaction.
9.Key Offerings:
Express Services: Time-sensitive delivery solutions for urgent shipments
Cargo Services: Freight and logistics solutions for heavier or bulk
shipments.
International Courier: Services for sending parcels and documents globally.
E-commerce Logistics: Tailored logistics solutions for the e-commerce sector. -
Warehousing and Fulfilment: Storage and order fulfilment services.
2. VRL LOGISTICS LIMITED:
VRL Logistics Limited, commonly known as VRL, is an Indian logistics and
transport company that operates across various segments of the transportation and
logistics industry. Here is some general information about VRL Logistics:
1.Overview:
• Name: VRL Logistics Limited
• Founded: 1976
• Founder: Vijay Sankeshwar
• Headquarters: Hubli, Karnataka, India
2. Founder:
Vijay Sankeshwar: He is the founder of VRL Logistics and has played a
significant role in establishing the company as a prominent player in the logistics
and transportation sector in India.
3. Business Segments:
VRL Logistics operates in various segments, including surface logistics, parcel
services, and passenger transportation.
The company provides transportation and logistics solutions for a wide range of
industries.
4. Surface Logistics:
VRL Logistics is well-known for its surface logistics services, offering
transportation solutions for goods and cargo. S
5. Parcel Services:
VRL offers parcel services for the delivery of packages and parcels across different
regions in India.
The parcel services cater to both individual customers and businesses.
6. Passenger Transportation:
In addition to logistics, VRL is involved in passenger transportation, providing bus
services across various routes in India.
The company operates a network of buses connecting different cities and towns.
7. Network:
VRL has an extensive network of service centres, hubs, and branches across India,
enabling it to provide comprehensive logistics and transportation services.
8. Technology Integration:
VRL Logistics leverages technology for tracking and monitoring shipments,
providing real-time information to customers.
The company's website may offer online tracking facilities for customers to check
the status of their shipments.
9. Awards and Recognition:
VRL Logistics has received recognition for its contributions to the logistics and
transport industry in India. Awards may acknowledge the company's commitment
to service quality, innovation, and efficiency.
10. Expansion and Growth:
Over the years, VRL Logistics has expanded its operations and grown its fleet to
meet the increasing demands of the logistics and transportation market in India.
11. Integrated Logistics Solutions:
VRL provides integrated logistics solutions, including transportation,
warehousing, and distribution services, catering to the supply chain needs of its
customers.
The company has a fleet of vehicles for transporting goods across different
locations.
3. EKART LOGISTICS:
As of my last knowledge update in January 2022, Ekart Logistics is the logistics arm
of Flipkart, one of India's leading e-commerce companies. Here is some general
information about Ekart Logistics:
1. Overview:
• Name: Ekart Logistics
• Parent Company: Flipkart
• Founded: 2009
• Headquarters: Bengaluru, Karnataka, India
2. Background:
Ekart Logistics was established to provide reliable and efficient logistics and supply
chain solutions to support Flipkart's e-commerce operations.
3. Services:
Ekart offers a range of logistics services, including last-mile delivery, reverse
logistics (product returns), and order fulfilment for Flipkart's e-commerce platform.
4. Last-Mile Delivery:
Ekart plays a crucial role in the last-mile delivery of packages to customers'
doorsteps, ensuring timely and secure delivery of online orders.
5. Reverse Logistics:
Ekart manages the reverse logistics process, handling product returns and exchanges
on behalf of Flipkart's customers.
6. Technology Integration:
Ekart leverages technology for route optimization, package tracking, and real-time
updates to enhance the efficiency of its logistics operations.
7. Fulfillment Centres:
Ekart operates fulfilment centres and warehouses strategically located to facilitate
quick order processing and delivery.
8. Expansion:
Over the years, Ekart has expanded its operations to cover a significant portion of
India, supporting Flipkart's growing customer base.
9. Integration with Flipkart:
Ekart Logistics is closely integrated with Flipkart's e-commerce platform, ensuring
a seamless and coordinated approach to order fulfilment and delivery.
10. Employee Fleet:
Ekart manages a fleet of delivery personnel who are responsible for
transporting packages from fulfilment centres to end customers.
11. Customer Service:
Ekart provides customer support services to address inquiries related to order
delivery, tracking, and product returns.
12. Technology and Innovation:
Like many logistics’ providers, Ekart continues to explore innovative solutions and
technologies to improve its logistics processes and enhance customer experience.
13. Services:
Last-Mile Delivery: Ekart specializes in last-mile delivery, ensuring that packages
are delivered to customers' doorsteps.
Reverse Logistics: Manages the process of product returns and exchange.
4. THE PROFESSIONAL COURIER:
The Professional Courier is an established logistics and courier service provider that
operates primarily in India. It's recognized for its extensive network, efficient
delivery services, and a wide range of offerings in the logistics sector.
1.Industry Overview:
The courier and logistics industry in India has experienced significant growth due to
the increasing demand for quick and reliable delivery services. With the expansion
of e-commerce and the need for efficient supply chain solutions, the industry has
witnessed robust development, prompting companies.
2.Company Overview:
Establishment: The company was founded in 1987 and has since expanded its
presence across India and internationally.
Services: The Professional Courier provides a spectrum of services including
express parcel delivery, domestic and international courier services, logistics
solutions, and specialized services like reverse logistics, air cargo, and bulk
shipment.
Network: It boasts an extensive network comprising branches, offices, and delivery
centres across various cities and towns in India. Their network strength facilitates
prompt and efficient delivery services.
Customer Focus: With a customer-centric approach, The Professional Courier
emphasizes reliability, timely delivery, and responsive customer service.
Specialized Offerings: It caters to various industries, including e- commerce,
pharmaceuticals, banking, and more, offering tailored logistics solutions to meet
specific industry needs.
Market Position: The Professional Courier has established itself as a reputable
player in the courier and logistics sector in India. Its commitment to quality
service, expansive network, and technology integration has contributed to its
competitive edge within the industry.
3. Key Drivers:
> E-commerce Expansion: The surge in online shopping has accelerated the demand
for efficient last-mile delivery services.
> Supply Chain Optimization: Companies across sectors seek efficient logistics
partners to streamline their supply chains and reduce operational costs.
> Technological Advancements: Integration of technology for real-time tracking,
data analytics, and operational efficiency has become pivotal in this industry.
> Service Offerings: The Professional Courier offers a comprehensive range of
services including express parcel delivery, domestic and international courier
services, logistics solutions, reverse logistics, air cargo, and specialized industry-
focused services.
4. Market Presence:
> The company has established a significant presence across India with a wide
network of branches, offices, and delivery centres. It caters to various industries,
providing tailored logistics solutions.
5. Customer-Centric Approach:
> The Professional Courier emphasizes reliability, timely delivery, and customer
satisfaction, positioning itself as a customer-centric service provider within the
industry.
6. Technology Integration:
> It invests in technology integration with modern tracking systems, online tools,
and customer portals for real-time tracking and efficient service delivery.
7. Competitive Edge:
> The company's extensive network, technology adoption, commitment to quality
service, and industry-specific solutions contribute to its competitive edge within the
logistics.
Survey asked to the blue-collar workers
Section1: Personal Information:
NAME:
AGE:
GENDER: MALE FEMALE
DEPARTMENT/ROLE:
YEARS OF SEVICE:
Section2:
1. Compensation and Benefits:
Please rate your level of satisfaction of the payment and benefits given by the
organisation.
I’m Satisfied.
Maybe.
I’m not Satisfied.
2. Work Environment:
A) Do you feel your workplace provides a safe and healthy environment.
Yes.
No.
B) Are there any specific safety concerns or hazards you would like to report.
Yes.
No.
3. Communication and Support:
A) How would you rate the communication between management and
employees?
Excellent.
Good.
Fair.
Poor.
B) Have you received adequate support and training for your job.
Yes.
No.
Additional Information:
4. Are there any specific workplace challenges or issues you would like to
highlight?
Yes.
Maybe.
No.
I don’t no.
5. Do you have any recommendation for improving the overall experience for
blue-collar employees.
Growth in the salary.
Medical Facility.
Working Hour.
6. Timings:
What is your current working hour?
5 to 9 hours.
8 to 10 hours.
8 to 4 hours.
7. Wages/Salary:
A) What is your current wage/salary.
15000-20000
20000-40000
40000-50000
B) How satisfied are you with your current wages/salary?
I’m Satisfied.
Maybe.
I’m not Satisfied.
8. Is there any paid holidays? If yes, for how many days.
10-15 days.
30 days.
1-2 weeks.
CONCLUSION
In conclusion, blue-collar workers are the backbone of various industries, contributing
significantly to the functioning and progress of society. While their roles may involve manual
labour, the importance of their contributions cannot be overstated. To thrive in the dynamic
work environments they often face, blue-collar workers can benefit from a proactive approach
to skill development, safety, and well-being.
Continuous learning and skill enhancement are vital components of a successful career in the
blue-collar sector. Whether through certifications, workshops, or networking, staying updated
with industry trends ensures relevance and opens up opportunities for advancement.
Prioritizing health and safety, both physical and mental, is essential for a sustained and
fulfilling career.
BIBLIOGRAPHY
1 DTDC:
- Https://en.wikipedia-on-ipfs.org/wiki/DTDC
- Https://en.wikipedia.org/wiki/DTDC
- Https://en.wikipedia.org/wiki/?Title=DTDC&oldid=99525752
2 VRL:
- Https://www.wikiwand.com/en/VRL_Group
- "Our mission, our vision". Archived from the original on 16 October
2017. Retrieved 16 October 2017.
- "Currently the Largest Fleet Owner in India". Archived from the original
on 16 October 2017. Retrieved 14 November 2021.
- "General Parcel & VRL Priority". Archived from the original on 16
October 2017. Retrieved 16 October 2017.
- "VRL Logistics Limited: Private Company Information".
Bloomberg.com. Retrieved 30 July 2018
2 EKART:
- Https://en.m.wikipedia.org/wiki/Ekart
- Ekartlogistics.com. "EKART". Archived from the original on 6 June
2017.
- ^ Jump up to: a b postandparcel.info. "E-kart running parcel locker
pilot". Archived from the original on 17 September 2017.
3 THE PROFESSIONAL COURIER:
- Https://en.m.wikipedia.org/wiki/theprofessionalcourier

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IA - ASSIGNMENT PDF.pdf

  • 1. SCHOOL OF COMMERCE I A STUDY ON THE WELFARE BENEFITS FOR BLUE-COLLAR WORKERS WITH REFERENCE TO LOGISTIC ORGANISTIONS
  • 3. Outline of the research paper: Sr. No INDEX Page no. 1. Introduction to Blue-Collar Workers and Types 2. About logistic company and industry, and Type of Companies under Logistics. 3 Company profile 3. Objectives of the study 4. Need for the study 5. Research Methodology 6. Analysis and Interpretation 7. Findings 8. Suggestions 9. Conclusion 10. Bibliography
  • 4. Introduction to blue-collar workers Blue-collar workers are a crucial segment of the workforce, primarily engaged in manual or industrial work that often involves physical labour. Unlike white-collar workers who typically perform professional, managerial, or administrative roles, blue-collar workers are associated with occupations that require hands-on skills and are often labour- intensive. The term "blue-collar" originated from the characteristic blue shirts or uniforms traditionally worn by manual laborers. These workers play essential roles in various industries, including manufacturing, construction, agriculture, transportation, and maintenance. Their job responsibilities can range from operating machinery, assembling products, and constructing buildings to repairing equipment and performing tasks that involve skilled or semi-skilled labour. Blue-collar jobs are diverse and cover a wide array of occupations, reflecting the breadth of industries in which manual labour is vital. One notable characteristic of blue-collar work is the emphasis on practical skills and experience. Many blue-collar workers acquire their expertise through on-the-job training, apprenticeships, or vocational education rather than formal degrees. This hands-on approach to learning is often crucial for mastering the specific skills required for their occupations. While blue-collar jobs are essential for the functioning of economies, these workers may face challenges such as physically demanding work conditions, job instability, and exposure to occupational hazards. Despite these challenges, blue-collar workers contribute significantly to the infrastructure and development of societies, playing a critical role in the production of goods and services.
  • 5. Types of blue- collar workers Blue-collar workers encompass a wide range of occupations across various industries, and their roles can be classified into different types based on the nature of their work. Here are some common types of blue-collar workers: 1. Construction Workers: • Carpenters • Masons • Electricians • Plumbers • Painters • Roofers • Welders 2. Warehouse and Logistics Workers: • Forklift Operators • Warehouse Associates • Order Pickers • Shipping and Receiving Clerks 3. Manufacturing and Production Workers: • Machine Operators • Assemblers • Metalworkers • Machinists • Quality Control Inspectors • Technicians in manufacturing plants 4. Skilled Trades: • Mechanics (Automotive, HVAC, etc.) • Electricians • Plumbers • HVAC Technicians • Welders • Pipefitters 5. Transportation Workers:
  • 6. • Truck Drivers • Bus Drivers • Delivery Drivers • Railroad Workers • Aviation Mechanics 6. Healthcare Support Workers: • Nursing Assistants • Orderlies • Medical Assistants 7. Agricultural Workers: • Farmers • Ranchers • Agricultural Equipment Operators • Farm Laborers 8. Utilities and Construction Equipment Operators: • Heavy Equipment Operators • Crane Operators • Excavator Operators • Bulldozer Operators 9. Mining and Extraction Workers: • Miners • Drillers • Extraction Operators • Quarry Workers 10. Automotive Service Workers: • Auto Mechanics • Automotive Technicians • Body Repair Technicians 11. Mover and Packers Movers and packers
  • 7. About logistic company and industries and types of companies under logistics. Logistics refers to the management and coordination of the movement, storage, and distribution of goods, services, and information within a supply chain. It involves the planning, implementation, and control of the efficient and effective flow of raw materials, in-process inventory, finished goods, and related information from the point of origin to the point of consumption. Efficient logistics management is crucial for businesses to meet customer demands, minimize costs, and maintain competitiveness and optimizing the overall efficiency of the supply chain. Logistics management is applicable in various industries, including manufacturing, retail, healthcare, and e-commerce, among others. Advances in technology, such as the use of transportation management systems (TMS) and warehouse management systems (WMS). • Transportation: Involves the physical movement of goods from one location to another, utilizing various modes such as road, rail, air, sea, or a combination of these. • Warehousing: Encompasses the storage and management of inventory in facilities such as warehouses or distribution centres, ensuring that products are readily available when needed. • Inventory Management: Involves overseeing the quantity and location of stocked goods to meet customer demand while minimizing excess or obsolete inventory. • Order Fulfilment: Focuses on processing customer orders efficiently, including order picking, packing, and shipping to ensure timely delivery.
  • 8. Types of companies under logistics The field of logistics encompasses a wide range of companies that play vital roles, here are examples of different types of companies operating within the logistics sector: 1. Freight and Transportation Companies: • FedEx • UPS (United Parcel Service) • DHL • Maersk (container shipping) 2. Third-Party Logistics (3PL) Providers: • XPO Logistics • C.H. Robinson • DSV Panalpina • Expeditors International 3. Courier and Express Delivery Services: • USPS (United States Postal Service) • Royal Mail (UK) • Japan Post • SF Express (China) 4. E-commerce Logistics Providers: • Amazon Logistics • Alibaba Logistics • JD Logistics 5. Warehouse and Distribution Companies: • Prologis • Goodman Group • IDI Gazeley • GLP (Global Logistics Properties) 6. Supply Chain Management Companies:
  • 9. • IBM Supply Chain • SAP SE • Oracle SCM (Supply Chain Management) • Manhattan Associates 7. Shipping and Port Operators: • A.P. Moller-Maersk Group • China COSCO Shipping Corporation • Hutchison Port Holdings 8. Rail and Trucking Companies: • Union Pacific (railroad) • Schneider National (trucking) • J.B. Hunt Transport Services (trucking) 9. Last-Mile Delivery Services: • Postmates • Instacart • DoorDash • Uber Eats 10. Cold Chain Logistics Providers: • Lineage Logistics • Americold • Nichirei Logistics Group • VersaCold 11. Technology and Software Providers: • Blue Yonder (formerly JDA Software) • Descartes Systems Group • Trimble Transportation • Elemica • project44
  • 10. Objectives of the study • To understand about the bule collar workers • To identify welfare benefits provided to the blue-collar workers at different organisation. • To find out the impact of welfare benefits on performance of the employees. . Understanding Work Conditions: • Investigate the working conditions of blue-collar workers in various industries. • Identify potential hazards and challenges they face in their daily work. Assessing Job Satisfaction: • Measure the level of job satisfaction among blue-collar workers. • Explore factors that contribute to or hinder job satisfaction. Analysing Welfare Benefits: • Examine the existing welfare benefit programs available to blue-collar workers. • Evaluate the effectiveness of these benefits in addressing workers' needs. Exploring Socioeconomic Impact: • Investigate the socioeconomic impact of blue-collar jobs on workers and their families. • Analyse how job stability and income levels influence overall well-being. Identifying Challenges: • Identify and understand the specific challenges faced by blue-collar workers, such as access to education, healthcare, and career advancement opportunities. Proposing Solutions: • Suggest practical solutions and policy recommendations to address the challenges faced by blue-collar workers. • Explore innovative approaches to improving their overall quality of life. Promoting Workplace Health and Safety: • Evaluate the adherence to safety regulations and practices in blue-collar industries. • Recommend improvements to enhance workplace health and safety. Comparative Analysis: • Compare the experiences and conditions of blue-collar workers across different industries or regions. • Identify trends and variations that may exist. Need for the study Blue-collar workers are important resource of the organization especially in the manufacturing and logistics companies without them the work will not move on hence it is important to study the welfare benefits provides to them so that their performance will be increased and there will be growth in organization in terms of profit as well goodwill. Blue-collar workers form a substantial portion of the workforce in many industries Studying them helps understand their role in economic development.
  • 11. Research methodology Type of the study: Descriptive Study Data Collection: Primary and Secondary Primary data:, Interview, Questionnaire - survey Secondary data: Internet and Website Sampling technique: Randomly Sample size: 20 people
  • 12. Analysis and Interpretation 1. Graph showing Compensation and Benefits. Interpretation From the study majority of the respondents are not satisfied with compensation and benefits provide at the company. 2. Graph showing working environment Interpretation From the study 55% of the respondents are happy with work environment 45% are not happy. 0 10 20 30 40 50 Satisfied May be Not satisfied Total Chart Title C&B percentage 0 10 20 30 40 50 60 Particulars Work environment percentage Chart Title Series1 Series2 Series3 Particular C&B percentage Satisfied 9 45 May be 5 25 Not satisfied 6 30 Total 20 100% Particulars Work environment percentage Yes 11 55 No 9 45 20 100%
  • 13. 3. GRAPH SHOWING COMMUNICATION AND SUPPORT Interpretation From the study majority of the responded are satisfied with the communication and the support provided by the company 4. GRAPH SHOWING ADEQUATE SUPPORT AND TRAINING FOR THE JOB Interpretation From the study 100% of the respond are have yes for training given by the company. 0 10 20 30 40 50 Chart Title communication and support percentage 0 20 40 60 80 100 yes no total Chart Title training percentage particulars communication and support percentage excellent 9 45 good 9 45 fair 2 10 poor 0 0 total 20 100% particulars training percentage yes 20 100 no 0 0 total 20 100%
  • 14. 5. GRAPH SHOWING WORKING CHALLENGES OR ISSUES. Interpretation From the study majority of the responds have no issues or working challenges. 6. GRAPH SHOWING THE SUGGESTIONS FOR IMPROVING THE OVERALL EXPERIENCE FOR BLUE-COLLAR EMPLOYES 0 10 20 30 40 50 yes maybe no I don’t know total Chart Title working challenges percentage 0 10 20 30 40 50 60 growth in salary medical facility working hour total Chart Title suggestions percentages particulars working challenges percentage yes 6 30 maybe 3 15 no 9 45 I don’t know 2 10 total 20 100% particulars suggestions percentages growth in salary 11 55 medical facility 3 15 working hour 6 30 total 20 100%
  • 15. Interpretation From the study majority of the responds have suggestion for growth in the salary and some for medical facility 7. GRAPH SHOWING TIMINGS Interpretation From the study majority of the responds are working for 5-9 hrs per day and 8-10hrs 8. GRAPH SHOWING WAGES AND SALARY Interpretation From the study majority of the responds are getting 15k-20k and followed by 20k-40k 0 10 20 30 40 50 5-9 hrs 8-10 hrs 4-8 hrs total Chart Title timings percentage 0 10 20 30 40 50 60 15k-20k 20k-40k 40k-50k total Chart Title wages/salary percentage particulars timings percentage 5-9 hrs 9 45 8-10 hrs 8 40 4-8 hrs 3 15 total 20 100% particulars wages/salary percentage 15k-20k 12 60 20k-40k 6 30 40k-50k 2 10 total 20 100%
  • 16. 9. GRAPH SHOWING WAGES/SALARY SATISFACTION Interpretation From the study 50% of the responds are partly satisfied by the wages and salary. 10. GRAPH SHOWING NUMBER OF PAID HOLIDAYS Interpretation From the study majority of the responds get 10-15 days of paid holidays 0 10 20 30 40 50 satisfied maybe not satisfied total Chart Title wages/salary percentage 0 10 20 30 40 50 10-15 days 30 days 1-2 week total Chart Title paid holidays percentage particulars wages/salary percentage satisfied 7 35 maybe 10 50 not satisfied 3 15 total 20 100% particulars paid holidays percentage 10-15 days 10 50 30 days 5 25 1-2 week 5 25 total 20 100%
  • 17. Findings • From the study majority of the respondents are not satisfied with compensation and benefits provide at the company. • From the study 55% of the respondents are happy with work environment 45% are not happy. • From the study majority of the responded are satisfied with the communication and the support provided by the company • From the study 100% of the responders have received adequate support and training for the job. • From the study majority of the responds have no issues or working challenges. • From the study majority of the responds have suggestion for growth in the salary and some for medical facility • From the study majority of the responds are working for 5-9 hrs and 8-10hrs per day. • From the study majority of the responds are getting 15k-20k and followed by 20k-40k • From the study 50% of the responds are partly satisfied by the wages and salary. • From the study majority of the responds get 10-15 days of paid holidays Suggestion Here are some general suggestions for blue-collar workers to enhance their well-being, job satisfaction, and overall success in their careers: 1. To address the dissatisfaction of the respondents they should consider conducting survey or open discussions to understand specific concerns. Regularly communicate about the value of the benefits package and show a commitment to employee well-being 2. To address the varying work hours of 5-9 or 8-10 per day, they should consider implementing a flexible work schedule and also encourage open communication about the workload concern, and provide clear guidelines on workload expectations to ensure efficiency and work life balance. 3. Offer a flexible benefits package and also compensations so that they can satisfy their individual needs such as health, retirement plans, additional perks, benefits etc. 4. The company can consider offering additional paid time off incentives or flexible scheduling options to enhance employee satisfaction with the current holiday allowance.
  • 19. DTDC (DESK TO DESK COURIER): It is an Indian courier delivery services company that provides international and domestic shipping and logistics solutions. Here is some general information about DTDC: 1.Overview: • Name: DTDC • Full Form: Desk to Desk Courier • Founded: 1990 • Founder: Subhasish Chakraborty • Headquarters: Bangalore, India 2.Services: DTDC offers a range of services, including domestic and international courier services, parcel services, freight services, and supply chain solutions. The company serves both individual customers and businesses, catering to the transportation and delivery needs of various industries. 3.Network: DTDC has a vast network that spans across India and extends to several international destinations. The company operates through a network of service centres, hubs, and channel partners, enabling efficient and widespread coverage. 4.International Presence: DTDC provides international courier services to more than 240 countries worldwide. It partners with global courier networks to facilitate seamless cross-border shipping and logistics. 5.Technology Integration:
  • 20. DTDC leverages technology for online tracking, e-commerce logistics, and other customer-centric solutions. Customers can track their shipments in real-time using the DTDC tracking system available on the company's website. 6.E-commerce Logistics: DTDC plays a significant role in supporting the e-commerce industry by providing logistics solutions tailored to the needs of online businesses. The company offers services such as express delivery, cash-on-delivery, and reverse logistics for e-commerce shipments. 7.Corporate Social Responsibility (CSR): DTDC is involved in various CSR activities, focusing on education, healthcare, and community development. The company is committed to contributing to the well-being of society through its CSR initiatives. 8.Awards and Recognition: DTDC has received several awards and recognitions for its excellence in courier and logistics services. These awards acknowledge the company's commitment to quality, innovation, and customer satisfaction. 9.Key Offerings: Express Services: Time-sensitive delivery solutions for urgent shipments Cargo Services: Freight and logistics solutions for heavier or bulk shipments. International Courier: Services for sending parcels and documents globally. E-commerce Logistics: Tailored logistics solutions for the e-commerce sector. - Warehousing and Fulfilment: Storage and order fulfilment services.
  • 21. 2. VRL LOGISTICS LIMITED: VRL Logistics Limited, commonly known as VRL, is an Indian logistics and transport company that operates across various segments of the transportation and logistics industry. Here is some general information about VRL Logistics: 1.Overview: • Name: VRL Logistics Limited • Founded: 1976 • Founder: Vijay Sankeshwar • Headquarters: Hubli, Karnataka, India 2. Founder: Vijay Sankeshwar: He is the founder of VRL Logistics and has played a significant role in establishing the company as a prominent player in the logistics and transportation sector in India. 3. Business Segments: VRL Logistics operates in various segments, including surface logistics, parcel services, and passenger transportation. The company provides transportation and logistics solutions for a wide range of industries. 4. Surface Logistics:
  • 22. VRL Logistics is well-known for its surface logistics services, offering transportation solutions for goods and cargo. S 5. Parcel Services: VRL offers parcel services for the delivery of packages and parcels across different regions in India. The parcel services cater to both individual customers and businesses. 6. Passenger Transportation: In addition to logistics, VRL is involved in passenger transportation, providing bus services across various routes in India. The company operates a network of buses connecting different cities and towns. 7. Network: VRL has an extensive network of service centres, hubs, and branches across India, enabling it to provide comprehensive logistics and transportation services. 8. Technology Integration: VRL Logistics leverages technology for tracking and monitoring shipments, providing real-time information to customers. The company's website may offer online tracking facilities for customers to check the status of their shipments. 9. Awards and Recognition: VRL Logistics has received recognition for its contributions to the logistics and transport industry in India. Awards may acknowledge the company's commitment to service quality, innovation, and efficiency. 10. Expansion and Growth: Over the years, VRL Logistics has expanded its operations and grown its fleet to meet the increasing demands of the logistics and transportation market in India. 11. Integrated Logistics Solutions: VRL provides integrated logistics solutions, including transportation, warehousing, and distribution services, catering to the supply chain needs of its customers. The company has a fleet of vehicles for transporting goods across different locations.
  • 23. 3. EKART LOGISTICS: As of my last knowledge update in January 2022, Ekart Logistics is the logistics arm of Flipkart, one of India's leading e-commerce companies. Here is some general information about Ekart Logistics: 1. Overview: • Name: Ekart Logistics • Parent Company: Flipkart • Founded: 2009 • Headquarters: Bengaluru, Karnataka, India 2. Background: Ekart Logistics was established to provide reliable and efficient logistics and supply chain solutions to support Flipkart's e-commerce operations. 3. Services: Ekart offers a range of logistics services, including last-mile delivery, reverse logistics (product returns), and order fulfilment for Flipkart's e-commerce platform. 4. Last-Mile Delivery: Ekart plays a crucial role in the last-mile delivery of packages to customers' doorsteps, ensuring timely and secure delivery of online orders. 5. Reverse Logistics: Ekart manages the reverse logistics process, handling product returns and exchanges on behalf of Flipkart's customers. 6. Technology Integration: Ekart leverages technology for route optimization, package tracking, and real-time updates to enhance the efficiency of its logistics operations.
  • 24. 7. Fulfillment Centres: Ekart operates fulfilment centres and warehouses strategically located to facilitate quick order processing and delivery. 8. Expansion: Over the years, Ekart has expanded its operations to cover a significant portion of India, supporting Flipkart's growing customer base. 9. Integration with Flipkart: Ekart Logistics is closely integrated with Flipkart's e-commerce platform, ensuring a seamless and coordinated approach to order fulfilment and delivery. 10. Employee Fleet: Ekart manages a fleet of delivery personnel who are responsible for transporting packages from fulfilment centres to end customers. 11. Customer Service: Ekart provides customer support services to address inquiries related to order delivery, tracking, and product returns. 12. Technology and Innovation: Like many logistics’ providers, Ekart continues to explore innovative solutions and technologies to improve its logistics processes and enhance customer experience. 13. Services: Last-Mile Delivery: Ekart specializes in last-mile delivery, ensuring that packages are delivered to customers' doorsteps. Reverse Logistics: Manages the process of product returns and exchange. 4. THE PROFESSIONAL COURIER: The Professional Courier is an established logistics and courier service provider that operates primarily in India. It's recognized for its extensive network, efficient delivery services, and a wide range of offerings in the logistics sector.
  • 25. 1.Industry Overview: The courier and logistics industry in India has experienced significant growth due to the increasing demand for quick and reliable delivery services. With the expansion of e-commerce and the need for efficient supply chain solutions, the industry has witnessed robust development, prompting companies. 2.Company Overview: Establishment: The company was founded in 1987 and has since expanded its presence across India and internationally. Services: The Professional Courier provides a spectrum of services including express parcel delivery, domestic and international courier services, logistics solutions, and specialized services like reverse logistics, air cargo, and bulk shipment. Network: It boasts an extensive network comprising branches, offices, and delivery centres across various cities and towns in India. Their network strength facilitates prompt and efficient delivery services. Customer Focus: With a customer-centric approach, The Professional Courier emphasizes reliability, timely delivery, and responsive customer service. Specialized Offerings: It caters to various industries, including e- commerce, pharmaceuticals, banking, and more, offering tailored logistics solutions to meet specific industry needs. Market Position: The Professional Courier has established itself as a reputable player in the courier and logistics sector in India. Its commitment to quality service, expansive network, and technology integration has contributed to its competitive edge within the industry. 3. Key Drivers: > E-commerce Expansion: The surge in online shopping has accelerated the demand for efficient last-mile delivery services.
  • 26. > Supply Chain Optimization: Companies across sectors seek efficient logistics partners to streamline their supply chains and reduce operational costs. > Technological Advancements: Integration of technology for real-time tracking, data analytics, and operational efficiency has become pivotal in this industry. > Service Offerings: The Professional Courier offers a comprehensive range of services including express parcel delivery, domestic and international courier services, logistics solutions, reverse logistics, air cargo, and specialized industry- focused services. 4. Market Presence: > The company has established a significant presence across India with a wide network of branches, offices, and delivery centres. It caters to various industries, providing tailored logistics solutions. 5. Customer-Centric Approach: > The Professional Courier emphasizes reliability, timely delivery, and customer satisfaction, positioning itself as a customer-centric service provider within the industry. 6. Technology Integration: > It invests in technology integration with modern tracking systems, online tools, and customer portals for real-time tracking and efficient service delivery. 7. Competitive Edge: > The company's extensive network, technology adoption, commitment to quality service, and industry-specific solutions contribute to its competitive edge within the logistics.
  • 27. Survey asked to the blue-collar workers Section1: Personal Information: NAME: AGE: GENDER: MALE FEMALE DEPARTMENT/ROLE: YEARS OF SEVICE: Section2: 1. Compensation and Benefits: Please rate your level of satisfaction of the payment and benefits given by the organisation. I’m Satisfied. Maybe. I’m not Satisfied. 2. Work Environment: A) Do you feel your workplace provides a safe and healthy environment. Yes. No. B) Are there any specific safety concerns or hazards you would like to report. Yes. No. 3. Communication and Support: A) How would you rate the communication between management and employees? Excellent. Good. Fair. Poor. B) Have you received adequate support and training for your job. Yes. No. Additional Information:
  • 28. 4. Are there any specific workplace challenges or issues you would like to highlight? Yes. Maybe. No. I don’t no. 5. Do you have any recommendation for improving the overall experience for blue-collar employees. Growth in the salary. Medical Facility. Working Hour. 6. Timings: What is your current working hour? 5 to 9 hours. 8 to 10 hours. 8 to 4 hours. 7. Wages/Salary: A) What is your current wage/salary. 15000-20000 20000-40000 40000-50000 B) How satisfied are you with your current wages/salary? I’m Satisfied. Maybe. I’m not Satisfied. 8. Is there any paid holidays? If yes, for how many days. 10-15 days. 30 days. 1-2 weeks.
  • 29. CONCLUSION In conclusion, blue-collar workers are the backbone of various industries, contributing significantly to the functioning and progress of society. While their roles may involve manual labour, the importance of their contributions cannot be overstated. To thrive in the dynamic work environments they often face, blue-collar workers can benefit from a proactive approach to skill development, safety, and well-being. Continuous learning and skill enhancement are vital components of a successful career in the blue-collar sector. Whether through certifications, workshops, or networking, staying updated with industry trends ensures relevance and opens up opportunities for advancement. Prioritizing health and safety, both physical and mental, is essential for a sustained and fulfilling career.
  • 30. BIBLIOGRAPHY 1 DTDC: - Https://en.wikipedia-on-ipfs.org/wiki/DTDC - Https://en.wikipedia.org/wiki/DTDC - Https://en.wikipedia.org/wiki/?Title=DTDC&oldid=99525752 2 VRL: - Https://www.wikiwand.com/en/VRL_Group - "Our mission, our vision". Archived from the original on 16 October 2017. Retrieved 16 October 2017. - "Currently the Largest Fleet Owner in India". Archived from the original on 16 October 2017. Retrieved 14 November 2021. - "General Parcel & VRL Priority". Archived from the original on 16 October 2017. Retrieved 16 October 2017. - "VRL Logistics Limited: Private Company Information". Bloomberg.com. Retrieved 30 July 2018 2 EKART: - Https://en.m.wikipedia.org/wiki/Ekart - Ekartlogistics.com. "EKART". Archived from the original on 6 June 2017. - ^ Jump up to: a b postandparcel.info. "E-kart running parcel locker pilot". Archived from the original on 17 September 2017. 3 THE PROFESSIONAL COURIER: - Https://en.m.wikipedia.org/wiki/theprofessionalcourier