Reverse Logistic

Reverse Logistic
REVERSE LOGISTICS
DEFINATION:
Flow of surplus or unwanted material, goods, or equipment back to the firm, through its logistics
chain, for reuse, recycling, or disposal.
In other words, reverse logistics is the management of any type of returns from any customer with a
specific purpose. Products can be returned from any player within the supply chain or from the end–
user for different reasons. Raw material, work–in–process or finished goods can be returned when
there are surplus or leftovers during the customer's production due to changes in manufacturing
plan. Products maybe recalled for quality issues. Damaged product/package in delivery &
unsold product can also incur returns.
REASONS OF RESERVE LOGISTICS:
The reasons for ... Show more content on Helpwriting.net ...
* Removal of containers and packaging from response area. * Destruction of spoilt food
commodities and out of date pharmaceuticals. * Return of rejected goods to the suppliers. *
Movement of excess or over–supplied goods to other programs or donating to other organizations.
IMPORTANCE OF REVERSE LOGISTICS:
Earlier companies did not pay much attention to reverse logistics. However, now due to consumer
awareness, law enforcement on disposal of certain goods makes it very important for companies to
manage an efficient reverse logistics. Now–a–days, companies are even getting ISO certification for
their returns process.
Reverse Logistics Activities:
It can include a variety of activities depending on whether the goods are returned from a customer
(end user) or a distributor, whether the goods sent back is a packaging material or a product and
similar other factors. If it is a product then activities like refurbish, recondition, remanufacture,
recycle, landfill, etc. can be performed. If it is a packaging material, reuse, refurbish, recycle,
reclaim material activities are involved. For examples, Coca Cola reuses its glass bottles and
reconditions it before bringing it back in the market. Broken bottles are recycled.
To reduce costs, firms attempt to reuse materials as much as possible. For products that cannot be
reused in anyway due to its poor condition, legal implications, environmental issues, etc. firms then
scrap the products at least
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Logistics in Pharma Sector
Trends & Issues in Logistics Management for Healthcare and Pharmaceutical Organization
Prof. Perumal Magayson
Key Logistics Trends
Logistics management's primary focus is on optimizing the delivery of service to customers, by
managing complex tradeoffs between customer service, transportation, warehousing and inventory.
Some World Class companies have been able to reduce the costs of their logistics operations to 50%
of the levels of their competitors.
DEFINITION OF LOGISTICS
What is Logistics = Logical thinking + Statistics "Logistics means having the right thing, at the right
place, at the right time in the right quantity at the right price."
Therefore Logistics is......
......is an optimization process of the location, ... Show more content on Helpwriting.net ...
It is a boundary–spanning management philosophy that requires companies to search for
competitive advantage by looking beyond the frontiers of their own organisation. What makes
supply chain management such a potent marketplace force today is its ability to provide a seamless
channel structure that is physically dispersed and consists of different competencies, yet functions as
a coherent customer–satisfying resource whose boundaries appear invisible to the customer.
MEETING THE CHALLENGE OF SUPPLY CHAIN MANAGEMENT
Where Do We Go From Here – Putting Theory to the Test
1.
Unification means that not only logistics activities, such as inventory planning, purchasing and
transportation, but also core business activities, such as marketing, sales and product development,
performed by each channel partner function now as correlative processes.
2.

Through the convergence of information systems networking and telecommunications technologies,
today's channel can bypass the encumbrances of dealing sequentially with the transfer of critical
marketplace information and the traditional movement of inventory from collection point to
collection point on their way up and down the supply channel.
3.
Supply chain management is a dynamic and open–ended approach

What Is Transport And Logistics Apprenticeship?
Transport and Logistics Apprenticeships: What you need to know and how to apply for the right one
for you
Transport and logistics Apprenticeships offer a wide range of options to school leavers, you could be
working within transportation, supply chain or even warehouses and many more.
The transport and logistics industry is crucial to the economy without it everything would come to a
halt, that dress or trainers you ordered wouldn't be able to get to you, the bus or train you take
everyday to get to school or work wouldn't operate any more. It really is a vital industry that we rely
on everyday even though we don't realise it.
What will transport and logistics Apprenticeships involve?
Transport and logistics Apprenticeships revolves around ... Show more content on Helpwriting.net ...
Read the full report.
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/495900/transport–
infrastructure–strategy–building–sustainable–skills.pdf What transport and logistics Apprenticeships
are available to you?
Transport and logistics Apprenticeships offer a challenging but very rewarding career opportunity.
Here is a small handful of the transport and logistics Apprenticeships you can do:
Distribution – People that work within distribution organise shipments and help the manager to
ensure orders are fulfilled on time and correctly. You'll also monitor stock, develop and confirm
schedules and liaise with drivers to ensure vehicle size fit the load and journey time will meet
customer requirements and meet deadlines.
Warehouse – As a warehouse apprentice, you'll receive and process any stock or materials you
receive, you'll pack and prepare shipping orders and organise stock. For this career you'll need to be
physically fit as you'll be carrying heavy loads at

Logistics And Quantitative Modules : Logistics Essay
Logistics and Quantitative Modules
Introduction
The last few years has witnessed a renewed interest in the logistics for both scholars and the
commerce industry. The development can be attributed to a number of factors, but the most
prominent is the realization by the commerce professionals and scholars of the significant levels of
efficiency achievable through effective planning, management, and control of operation processes
across the supply chain. Information technology has also contributed to the growing attraction to the
field of logistics. Advances in IT have made it possible for organizations to integrate sophisticated
decision making systems in their operation processes. The systems have simplified monitoring
processes across the chain supply, collection of information, and control of business strategies.
Technology advances are also responsible for tremendous growth of business capacity, forcing
businesses to expand their scope to the global arena. The result, inevitably, has been intensified
competition. To cope, organizations have to refine their systems and harness effectiveness and
efficiency at all levels. This call for development of complex systems with capacity to integrate
processes and collect data from a worldwide network of business units, and coordinate processes,
people, and technologies. Organization and implementation of these processes and systems is the
essence of logistics.
The importance of logistics in the decision making processes in the

Logistics and Phyical Distribution
An organization focuses on many aspects and strategies that address customers' needs and wants.
The organization develops a product that includes many steps such as, product life cycle, type of
brand, packaging and labeling, but the final step is how to have their product accessible to the
consumer, which is distribution. A distribution channel is the path where products, including their
ownership, flow from producer to consumer. There are many paths an organization can choose to
send their product. Physical distribution is the actual movement of products from a producer to
consumers. When an organization decides on what distribution channel to use, it creates the final
link in the supply chain. A supply chain is the complete order ... Show more content on
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Distribution costs and time is also another factor that the economy plays part it. Because of the
requirements of modern distribution, the issue of time is becoming increasingly important in the
management of commodity chains. Time is a major issue for freight shipping as it imposes inventory
holding and depreciation costs, which becomes sensitive for tightly integrated supply chains (Dr.
Jean–Paul Rodrique and Dr. Markus Hesse, "Logistics and Freight Distribution," 12/30/2007,
http://people.hofstra.edu/geotrans/eng/ch5en/conc5en/cn5c4en.html, accessed on April 15, 2008).
While the costs of fuel increases, more and more logistic buyers are taking this opportunity to
negotiate and renegotiate lower base–rate increases with carriers such as less–than–truckload (LTL).
The market is also giving advantages to logistics to negotiate with carriers on fuel surcharges
schedules and caps, expecting a longer term benefit if fuel prices continue to increase. A Bears
Stearns analysts quoted, "We have heard from both shippers and carriers that the carriers are having
more difficulty passing through fuel costs as shippers are increasingly negotiating lower surcharge
schedules or capping their existing fuel surcharges, lowering overall pricing in both short–term and
long–term." While trucking rates continue to stay low as their demand is low, high fuel prices and
overcapacity remain big problems. With this in mind, many buyers are interested in other options
such as rail

Logistics and Transport
[pic] UNIVERSITY OF NAIROBI SCHOOL OF BUSINESS MBA PROGRAMME COURSE:
DPS 504: LOGISTICS AND TRANSPORTATION MANAGEMENT LECTURER: Ms. SALOME
RICHU Group 1 & 2 ENVIRONMENTAL AND ETHICAL ISSUES IN LOGISTICS AND
TRANSPORTATION MANAGEMENT July 04, 2012 PRESENTED BY D61/60090/2011 –
ONGONDO LUCAS D61/67682/2011 – CHEBELYON KEN D61/68645/2011 – WANYONYI
LEVINA KULUNDU D61/66737/2010 – MBOGO BENSON D61/63174/2011 – MURIUKI ANN
CAROLINE D61/67845/2011 – MBUGUA CAROLINE D61/62803/11 – CHARLES MAINA
D61/63039/11 – ANTHONY GAKINYA D61/68050/11 – LUCAS M. MBITHUKA D61/69560/11 –
CAROLINE NGATIA D61/67268 /11 – PAUL M. NYATHORE D61/67571/11– OMARIBA N.
ESNAH D61/68187/11– ASHIOYA BRANICE D61/67572/2011 ... Show more content on
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They result in the following environmental threats like greenhouse effect, acidification, over–
fertilization and depletion of the ozone layer. Impact of metals–increasing levels of heavy metals
such as mercury and lead in the ground raise the risk of these leaking into the rivers, lakes and seas.
These elements cannot be broken down when repeatedly absorbed by organisms and they reach
toxic levels. Exploitation of the natural environment–The eco–cycle dictates that natural resources
are returned to the environment at the same rate as they are extracted. The use of fossil fuels like
coal, oil and natural gases which are used in transport or to facilitate transport are extracted more
than what can be returned thus going against the principle of eco–cycle. Expansion of transport
requirements involves bringing down of tree and extracting from the ground which affects the
environment. An example is the bypass that is running parallel to the Nairobi national park that is
going to affect how the wildlife lives. Specific urban problems–The effects of transport can
influence the psychological and social well–being. Gases emitted from vehicles like carbon
monoxide can have adverse health effects like asthma. Noise from honking can cause stress and
impaired hearing. (Colls J. et al, 2009) 2.2. Environmental impact of products

Global Logistics
Global Logistic
Introduction
Dell is a multibillion–dollar corporation that helps empower individual and communities with their
innovative technology. Dell requires that all suppliers (domestically and globally) comply with the
laws and regulations where the suppliers conduct business. Using global suppliers, Dell will need to
understand the logistics to from the foreign suppliers to the end customer's doorsteps. This paper
will advise the factors impacting Dell's transportation needs. It will also recommend the logistic
methods within the local region, domestic, and international shipments. Last, this paper will
summarize Dell's strategic requirements of global logistic. Global logistics will also explain what
Dell will need to ... Show more content on Helpwriting.net ...
Some organizations will strategically place their distribution centers near their large customers just
for this service. Another service level is simply the domestic shipments within the same country.
There is priority over night, second day, and ground. Dell has a transportation management system
that determines the service level automatically based on the customer's zip code. However, the
customer's are able to request their order to ship priority based on a small fee, which varies by
customer. This is called a white glove service, which Dell offers to their largest customers.
Global Logistic Requirement
Dell's company strategy is to deliver a quality product to their customer and the company will not
hold inventory. The orders come in through the internet and that is how purchasing orders the parts
that are needed to supply the customers with orders. Because Dell wanted to be able to touch the
world with their product the internet was their best way of achieving this. The internet gave Dell the
ability to surge in their sales. With the surge in sales, Dell had to take the production of Dell
products to other countries. To do this they had to do research to ensure that they could bridge the
cultural differences and obtain the ability to open plants in major cities where the product could be
sold saving cost in transportation to get the

Logistics Information System Of Logistics
3. Logistics Information System
Logistics information system is an important information system in a firm, it will affect company's
logistics decision making. It provide reliable and safe delivery and reducing transporting cost. There
are several software company which provide logistics information system. They are Nippon Express
NEC Logistics Hong Kong Limited, Sakata Warehouse,Inc., Retalix.
a. Nippon Express NEC Logistics Hong Kong Limited
Nippon Express NEC Logistic Hong Kong Limited was established since 1992 in Japan. NEC
Logistics Ltd. Headquarter in Japan decided to set up a subsidiary in Hong Kong in 1998. And it
became the recognized logistics service provider of some well–known large companies. It worked
closely with the ... Show more content on Helpwriting.net ...
They ensure the merchandise will be shipped quickly and safely and can provide just–in–time
deliveries according to customer's needs.
b. Sakata Warehouse,Inc.
Sakata Warehouse, Inc is a logistics service provider in Japan. They provide a logistics service to
their customer that including inventory control, transportation and delivery. Among the services they
provided, the "Transportation and Delivery" service would select a suitable transportation and
delivery method to customer. In order to tackle the delivery problem, this company using logistics
information system worked with the Transaction Management System and Inspection System
Linked Invoice. The company provided a system called "standard invoice EIAJ" by "inspection
system linked invoice" in order to synchronize the delivery note. It can enhance delivery
management. Sakata Warehouse, Inc will manage the information using the customer's delivery
order number for the completed delivery.
c. Retalix
Retalix is a retail provider in North America, they provided delivery services and inventory
management. The inventory management system can help retailers to control the inventory costs and
ensure the shelf have a high availability. Retalix offer a set of modular software solution that can
settle the commodity, procurement and inventory management, supplier management directly. This
service provide a centralized inventory control to users, it can raise the inventory value and
profitability. By using

Logistics : Logistics And Distribution Of Physical Goods...
Introduction
Source: Leeway Logistics, 2015
Logistics is considered as an operational process which includes activities such as storing,
transporting and distribution of physical goods. E– Commerce has made a big change in logistics
and distribution processes. Due to introduction of online purchases, way of handling materials have
also been changed. Online retail industry is being expanded year to year. According to Goldman
Sachs, Online Sales will reach $750B mark by 2016 with annual growth rate of 20%.
There was a need of new logistics processes to successfully manage this growing industry. In early
days purchased materials were usually delivered via postal, freight network or parcel. Nowadays in
the era of E–commerce the ways of operating logistics functions have been changed with
introduction of Mega e–fulfilment centres, parcel hubs centres and parcel delivery centres. In first
two centres the orders are sorted by post codes so that they can be dispatched to the correct delivery
centres for final delivery at customer's home. Primary advantage of E–commerce logistics system is
real time tracking of materials as organizations can track current status of transit goods such as
quantity, location and variety. This helps to improve the efficiency and also helps to operate logistics
operations with low cost. Below graph shows the growth of online sales against In–store sales. In
the era of online retail industry, logistics and supply chain management are key factors to

Logistics Management
Introduction
The competitive drivers of the 21st century are time and service (responsiveness and flexibility).
The notions of stabilizing flow and reducing variations are no longer competitive practices. More to
point, three forces separately and in combination are driving today's companies deeper and deeper
into a territory that most of the executive and managers find frighteningly unfamiliar. These forces
are the 3 C's, customer, competition and change.
Customers: – Seller no longer has upper hand whereas customers do. A customer now tells the
supplier what they want, when they want it, how they want it and what they will pay.
Competition: – It used to be simple the company that could get the market with an acceptable
product and ... Show more content on Helpwriting.net ...
It was used mainly in military parlance referring to the massive exercise of planning for and
mobilizing of resources– men, weapons, materials from food to medicines, etc., from various parts
of the world to battlefields.
From being a military tool, it has been slowly imbibed by the business empires to effectively
manage their production and distribution requirements. A contemporary definition of logistics
explains it as " the process of planning, implementing and controlling efficient and cost–effective
flow of materials and information from point of origin to point of consumption for the purpose of
conforming to customer ' s requirements"
In simple words logistics Means "Movement" It is concerned with getting goods and Services where
they are required when they are required. Logistics involves the integration of information,
transportation, inventory, warehousing, material handling, and packaging and so on. When inventory
is correctly positioned to facilitate sales, logistics adds value to the product. It is mainly concerned
with optimizing flows within the organization. It is essentially planning orientation and framework
that seeks to create a single plan for the flow of product and information through the business.
Logistics means different things to different people. Each individual may define it the way he has
interest on the concerned issue. Just as the popular quote "the beauty is what the person sees or
perceives in

International Logistics
Logistics
Logistics is the management of the flow of goods, information and other resources, including energy
and people, between the point of origin and the point of consumption in order to meet the
requirements of consumers (frequently, and originally, military organizations). Logistics involves
the integration of information, transportation, inventory, warehousing, material–handling, and
packaging, and occasionally security. Logistics is a channel of the supply chain which adds the
value of time and place utility. Today the complexity of production logistics can be modeled,
analyzed, visualized and optimized by plant simulation software.
|1 Origins and definition ... Show more content on Helpwriting.net ...
Third–party logistics(3PL)
Third–party logistics involves the utilization of external organizations to execute logistics activities
that have traditionally been performed within an organization itself. According to this definition,
third party logistics includes any form of outsourcing of logistics activities previously performed in–
house. If, for example, a company with its own transport facilities decides to employ external
warehouse specialist, this would be an example of third party logistics.
Business logistics
Logistics as a business concept evolved only in the 1950s. This was mainly due to the increasing
complexity of supplying one 's business with materials and shipping out products in an increasingly
globalized supply chain, calling for experts in the field who are called Supply Chain Logisticians.
This can be defined as having the right item in the right quantity at the right time at the right place
for the right price in the right condition to the right customer and is the science of process and
incorporates all industry sectors. The goal of logistics work is to manage the fruition of project life
cycles, supply chains and resultant efficiencies.
In business, logistics may have either internal focus (inbound logistics), or external focus (outbound
logistics)

The Integration Of Green Logistic
Integration of Green Logistic Introduction Success of an environmentally friendly supply chain will
require an integration of efforts, such as reduction in transportation requirements, implementation of
reverse logistics practices that are in harmony with environmental considerations, and an intuitive
infrastructure which reduces adverse measures directly impacting the environment. The United
States, being one of the top countries in leading eco–friendly supply chain, has a friendly supply
chain aspiration for a company to be successful. Many other countries try to be correct in flourishing
possible developments in producing consumer goods that will attract them to a large fairly straight
forward company. Manufacturers, retailers, and companies in the hospitality sector are valuable
contributors to a greener supply chain surround themselves with thousands of proponents, goods,
and services that maintain a successful ecosystem. Wal–Mart is a powerful organization who has
developed itself into the world's largest retailer, eco–friendly, and supply chain company (Bonner,
2010). Becoming an eco–friendly supply chain managerial company, a company must focus their
efforts reducing waste to nearly nothing, utilizing 100 percent renewable energy, and selling
sustainable products. Apple, Inc, as well as, Wal–Mart, has focused their priorities on creating an
eco–friendly supply chain that is competing with multiple factories throughout the world. By
developing an eco–friendly

Beverage Industry Logistics
Designing the optimized distribution network for carbonated soft drink industry
Introduction
National and International businesses are becoming ever more dependent on logistics and supply
chain management in order to keep pace with the demands of an increasingly global economy. This
is why business leaders acknowledge that the supply chain can be a value creator and a source of
competitive advantage.
Logistics management is defined according to The Council of Supply Chain Management
Professionals (August, 2013) as "Logistics management is that part of supply chain management
that plans, implements, and controls the efficient, effective forward and reverse flow and storage of
goods, services, and related information between the point of ... Show more content on
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The key concept of supply chain management is to combine all parts of the supply chain (both
internal and external) of an organization.
A comprehensive definition of supply chain management is described Stock et al (2009) as:
"The management of a network of relationships within a firm and between interdependent
organizations and business units consisting of material suppliers, purchasing, production facilities,
logistics, marketing, and related systems that facilitate the forward and reverse flow of materials,
services, finances and information from the original producer to final customer with the benefits of
adding value, maximizing profitability through efficiencies, and achieving customer satisfaction."
There are four broad areas mentioned by Stock et al (2009) in the above definition of Supply Chain
Management:
1. This relationship shows supplier customer relationship. All business entities are either supplier or
customer.
2. All departments with and without the organization are dependent to each other. A department
cannot survive alone within the market. Team work is essential internally and externallyin the
organization.
3. It is a

green logistics
Assignment: Green logistics Sjoerd de Kreij & Bas Scheepers ID:2013319400 & 2013319495
General logistics
It is widely known that logistics plays a major role in the product and service production. Logistics
is described as: ''the part of Supply Chain Management that plans, implements, and controls the
efficient, effective forward and reverse flow and storage of goods, services and related information
between the point of origin and the point of consumption in order to meet customers '
requirements''.i It is important in all the business processes and concentrates on moving goods and
services from suppliers to producers to the end consumers. One important part of logistics is the
transportation industryii. The ... Show more content on Helpwriting.net ...
Packaging is an example of operational performance. Environmental aware companies developed
new ways of packaging their products such that production process became more environmental
friendly and the delivery of products could be more efficient.
Applications green logistics
One company that made a strategic mission of being more environmental friendly and continuously
focuses on reducing the environmental impact of their product is the Dutch beer company Heineken.
The company applied the green logistics management in their supply chain by identifying were
potential improvements could be made. According to Heinekens' sustainability report, they focused
on many elements to become greenxiii. It focused on inbound and outbound logistics, packaging and
the logistics of the their human resources.
Packaging
As stated before, packaging is an example of operational performance in logistics. Heineken of
course, also developed new ways of packaging their products so that production process became
more environmental friendly and the delivery of products would become more efficient. Although
packaging is a way to express their brand and presents where they stand for, it is also a big part of
their carbon footprint and part of polluting factors. Therefore Heineken renewed their packaging
policy at the second half of 2012. This policy tries to achieve to maintain quality and the expression
of the

Logistics In The Roman Empire
Abstract
Transportation is the act of moving persons or property from one point to another. Logistics, a term
first used by the military, is the complex coordination involving people, supplies, and distribution
(American Heritage Dictionary of the English Language, fifth edition, 2015). In the days of the
Roman Empire, transportation and logistics is what kept the Solders fed, provided the ammunition
to dominate in battle, and enabled the Empire to march across a continent and weld its strength and
power. In addition, the Roman Senate had the foresight to invest in road improvements and outposts
that served as hubs. Investing in a transportation network and efficient logistical management
enabled the Roman Empire to maintain its dominance ... Show more content on Helpwriting.net ...
(2014, April 9). Bringing Transportation Decisions Closer to the
People: Why States and Localities Should Have more Control. Retrieved from The
Heritage Foundation: http://www.heritage.org/research/reports/2014/04/bringing– transportation–
decisions–closer–to–the–people–why–states–and–localities–should–have– more–control
Kane, R. M. (2009, March 1). The United States Department of Transportation: A Brief History.
Retrieved from U.S. Department of Transportation Office of the Historian:
http://ntl.bts.gov/historian/history.htm U.S. Chamber of Commerce. (2013). State of the Highway
Trust Fund: Long Term Solutions for
Solvency. Washington D.C. : U.S. Chamber of Commerce.
U.S. Chamber of Commerce. (2013). The Federal Role in America's Infrastructure. Washington
D.C.: U.S. Chamber of Commerce.
Weingroff, R. F. (2013). Busting the Trust: Unraveling the Highway Trust Fund 1968–1978.
Washington D.C.: Federal Highway Administration.
Weingroff, R. F. (2015, June 11). Celebrating A Centruy of Cooperation. Retrieved from U.S.
Department of Transportation Federal Highway Administration:

Logistic Service Provider
INTERNATIONAL BUSINESS
CASE STUDY NO. 2
GROUP MEMBERS:
WAN MUHAMMAD 'ATIFF WAN AHMAD RAFIDI 1017661
ASHRAFF BIN RUSLAN 1012097
MUHAMAD IZZAT BIN ZAINUDDIN 0922943
INTRODUCTION
The supply – chain and logistics industry includes companies that move raw materials, finished
goods, packages, and documents across the globe. It is one of the main phases in value chain
concept in international business. The massive increase in the international trade has increased has
increased the complexity of company supply chains. MNEs and other internationalizing firms
require speed and efficiency in moving goods via supply chains around the world. To fulfil this
need, competent logistic service providers ... Show more content on Helpwriting.net ...
Robust processes are at the heart of supply chain performance. Internally, robust processes help to
reduce costs by eliminating errors, and help to increase dependability by making processes more
certain. When quality was positioned second to sales growth and cost, even the iconic Toyota Motor
Company's brand suffered – as a string of recalls and safety concerns in recent years has shown. In
many logistics situations, 'quality of service' is concerned with selecting the right quantity of the
right product in the right sequence in response to customer orders. For example, store orders must be
picked from a range of thousands of skus (stock keeping units) at a Tesco RDC. This must be carried
out accurately (correct sku, correct quantity) against tight delivery schedules day in and day out.
Pick accuracy (for example, 99.5 per cent correct sku and correct quantity) is widely used to
measure the quality of this operation. And increasing requirements for in–store efficiencies mean
that categories of product (for example, shampoos and toothpastes) need to be picked in a set
sequence to facilitate direct–to–shelf delivery at the store. Logistics service providers who can
implement and maintain the highest standards of service quality place themselves at an advantage
over those who cannot. Secondly, time advantage. Time measures how long a customer has to wait
in order to receive a given product or service. Volkswagen calls this time the customer to

Differences Between Forward Logistics And Reverse Logistics
1.1. Difference between Forward Logistics and Reverse Logistics:
Forward logistics (or conventional logistics) is the regular distribution channel followed by the
manufactures from time immemorial. Forward logistics concentrates on the products (goods or
services) reaching the consumer end and deals with the line of flow from the manufacturer's end to
the consumer's end. It deals with the very essence of Supply Chain Management and logistical
activities of an organization. It has a significant impact on the primary operations carried out, which
act as the basic revenue generating aspect of a business. In this logistical system, the flow is a "one–
to–many" type and the forecasting or traceability is quite simple.
Looking at the ... Show more content on Helpwriting.net ...
Significance of Indian Beverage Industry with Reverse Logistics:
Indian food industry, with a net market value of around US$ 300 billion, is one of the major food
markets in the world. Looking at the contribution of the beverage sector in these statistics, we have
soft drink (carbonated and juices) market estimated at US$ 1 billion a year and health beverages
estimated at US$ 230 million, which is on a continuous verge of exponential growth.
It is expected that by 2021, India's projected population of 1.3 billion will constitute 64.2% of
people in between the age group of 15 and 59.
According to the global research firm Dun & Bradstreet, an increasing pattern of income level when
coupled with the above statistics will give a growth of 9.1% of consumption of consumer goods in a
year.
In the Indian scenario, with relatively less importance given to efficient logistics, the market leaders
in beverage industry like Coca Cola, PepsiCo and Parlé Agro have their own well established strong
logistics network. The other small scale industries producing both carbonated and non–carbonated
soft drinks in glass/ PET bottles or in Tetra Pak cartons have a comparatively well established third–
party logistics system. They have the help of local providers in providing vehicles for small transfers
which help them in overcoming problems such as demands for bribes by retailers, security and other
logistics

Global Logistics & Strategy: Logistics And Strategy
Logistics and strategy : "Logistics management is that part of the Supply Chain Management
process that plans, implements, and controls the efficient, effective forward and reverses flow and
storage of goods, services, and related information between the point of origin and the point of
consumption in order to meet customers' requirements." (cscmp.org).
The logistics management activities generally consists of inbound–outbound transportation
management , sourcing , warehouse management , procurement , order fulfilment , materials
handling , network design , inventory management , supply planning ,production planning , demand
planning ,scheduling , packaging and assembly and management of the third party logistic services
and customer service providers etc . ... Show more content on Helpwriting.net ...
Logistics capabilities: these are part with complex combinations of organisational structure ,
physical assets , skill of people and integration of resource and information .
The complexity of logistics makes it hard to imitate the company's logistics capabilities, creating a
competitive advantage
Global logistics :
It is the management method or system that helps in controlling of the forward and reverse flow of
materials, information and services in an international corporation . the implementation of global
logistics helps in implementing cost–saving programs like JIT , EDI etc, Global operations of
business increase the complexity of logistics . It follows 2 phases of movement of materials in the
system they are:
 Timely movement of parts, materials, and supplies.
 Timely movement of the firm's final product to its customers.
Mintzberg (1987) therefore presents five definitions of strategy: strategy as plan, ploy, pattern,
position, and perspective: ƒ
Strategy as Plan: The strategy is developed purposefully and consciously to the operations or actions
are tend to carried

Logistics Networks : Logistics Network
Assignment 2 Topic:
QUBE logistics network strategies
11401132
Jewon Na
Table of contents
1. Executive summary
2. Introduction
2–1. Company background
2–1–1. History of Qube
2–1–2. Description of Qube
3. Modern infrastructure of logistics
3–1. Global logistics network
3–1–1. Logistics network in Europe
3–2. Global logistics network problem
3–2–1. Logistics problems in Europe
3–3. Logistics network in NSW
3–4. Current logistics network problems in NSW
3–4–1. Traffic
3–4–2. Environment effects
3–4–3. Competitive environments
3–4–4. High labour cost
4. Solution plans
4–1. Cases of resolution about logistics network problem
4–2. Plans of Qube to resolve the current logistics network problems in NSW
4–2–1. Inland rail hub

4–2–2. Stevedoring
4–2–3. Combined rail network
4–2–4. Vertical integration
4–3. Involvements with NSW government
4–4. Resolution plan of NSW government with the problems
5. Recommendation
6. Conclusion
7. References
8. Lists of figures
Figure 1. Classic logistics procedure
Figure 2. After the globalization of logistics procedure
Figure 3. Example model of the eulogisticshub
1. Executive summary
This report provides modern infrastructure of logistic via Qube case, analysis of current problems of
logistic in NSW and in the world and resolutions about related problems in NSW and in the world.
Also, Australia government's activities and resolutions to help to develop logistics network. Result
of the analysis shows that current

Logistics Dell
Our Dell Global Fulfillment and Logistics (GF&L) organization aims to develop and sustain a
global transportation and logistics network that uses the most efficient and effective means for us
and our transportation providers to distribute our products to our customers. Our job is to get the
right product, to the right place, at the right time. Furthermore, our Dell Logistics teams must do this
at the right cost. We continue to optimize transportation costs while improving quality and striving
to exceed the service expectations of our customers.
In fiscal year 2011, many dynamic changes within the Dell fulfillment model challenged our teams.
As a result, there were and will continue to be refinements to our transportation and logistics ...
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In Asia–Pacific/Japan (APJ), the optimal mode of transport is ocean shipment to countries such as
Japan, Australia and New Zealand. In the Americas, certain aspects of our business dictate that we
ship notebooks from Asia to the United States. In the past, we relied primarily on air service.
However, last year we enjoyed improvements in our supply chain by shipping more freight from
Asia to the U.S. via ocean carriers. Furthermore, we have also implemented the use of rail transport
from ocean terminals to Dell fulfillment centers within the United States. This process has also
become a standard practice to deliver notebooks to customers in Latin America and EMEA.
To provide world–class logistics support for Dell and our customers, our logistics teams must also
leverage the best transportation and logistics providers available in the industry. During the past
year, we made changes to the relationships we had with some of our carrier partners, which again
required significant adjustments to networks and processes, as well as great attention to detail. As
volumes shifted from one carrier to another, we ensured that there were no disruptions in customer
service (such as delays in delivery times or an increase in the number of incidents with missing,
wrong or damaged products) that would have negatively affected our customers ' purchase and
delivery experience.
Dell 's Logistics Teams Green

Logistics, Management and Strategy
THE FUNDAMENTAL OF LOGISTIC MANAGEMENT AND STRATEGY
Xi–Er Dang
Abstract
This paper provides a basic but fundamental understanding of logistic primarily based on the book
of "Logistics Management and Strategy" by Harrison and van Hoek. It will guide you through from
the basic definition and concepts to the different supply chain strategies that exist, as well as
providing a perception on the future logistic development. Explanation of principal terms like
logistic, supply chain management and supply network is discussed, and important logistic systems
like just–in–time, lean thinking and agile strategies are deliberated. Different ways of working
together within the supply chain is debated, where there are different ways of sharing ... Show more
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(2004). The partners or suppliers which are near the source and thus the production until the focal
firm are referred to as upstream (buyer side) (Harrison and van Hoek 2005). In contrary to the
partners or first and second tier customers which deliver to the final end–customer are referred to as
downstream (customer side). However, all partners are responsible of adding value to the end–
customer in each process they conduct, where the process can be explained as transforming inputs to
outputs. (ibid.) Another term which is similar to supply chain is supply network, where both terms
describe the objective of serving the end–customer through the linkage of different partners. Harland
et al.‟s 2001 study (cited in Harrison and van Hoek 2005, p.10) distinct the term network and chain
as following: network as a complex structure of cross linkages between organizations, and chain as a
simple step–by–step link of few organizations. Harrison and van Hoek (2005) points out that the
supply network should be looked at as a system where there must be an understanding of how all
process are interacting with each other on a dependent way.
Competing through logistics
Harrios and van Hoek (2005) describe four ways of creating logistic advantage in which they
contributes to the competitive advantages of the company. The first way is to compete through
quality where the symptoms of quality problems signify

Logistics Administration
Logistics Administration.
Objective: To provide the students with the basic elements of the logistics administration and the
physical distribution in order to take the right decisions.
Compendia:
a) Total Distribution Concept and logistics administration
b) Customer service, logistics and customer service and customer service vs. cost
c) Channel of distribution strategy, selection of the channel and distribution
d) Warehousing
Total Distribution Concept and logistics administration
Logistics is a broad, far–reaching function which has a major impact on society's standard of living.
In a modern society, we have come to expect excellent logistics services, and tend to notice logistics
only when there is a ... Show more content on Helpwriting.net ...
Customer service performance is a measure of how well the logistics system functions in creating
time and place utility, with a focus on external customers. The level of customer service provided to
customers determines whether the organization will retain existing customers and how many new
customers will atract.
Definition of Customer Service
The definition of customer service varies across organizations. Suppliers and their customers can
view the concept of customer service quite differently. In a broad sense, customer service is the
measure of how well logistics systems is performing providing time and place utility for a product
or service.
* Definition of Customer Service
Customer service can be defined as: a process which takes place between the buyer, seller and third

party. The process results in a value added to the product or service exchanged. This value added in
the exchange process might be short term as in a single transaction or longer term as in a contractual
relationship. The value added is also shared, in that each of the parties to the transaction than it was
before the transaction took place. Thus, in a process view: Customer Service is a process for
providing significant value–added benefits to the supply chain in a cost–effective way. Example:
KEY ACCOUNTS!!!
Theory of 80–20 /20–80
COMMUNICATION!!!!!
COMMUNICATION ACROSS THE ORGANIZATION IS VITAL!!!!

Logistics Industry Analysis
EXECUTIVE SUMMARY:
This report will analyze the Supply Chain and Logistics Industry in the United Arab Emirates during
the last five years. The tools and techniques used for this analysis shall be PESTEL and PORTER'S
5 forces. Further this report shall discuss about the Industry type based on the competition existing
in the market and its current phase in the Industry cycle.
This report shall be considering the Industrial study conducted by major players in the Supply Chain
and Logistics Industry in UAE and Logistics Reports issued by various government departments and
other Logistics companies existing in the market, to discuss the critical success factors and identify
the strategic groups existing.
Industry Sector:
Supply Chain and ... Show more content on Helpwriting.net ...
The decline of global trade in 2009 led to a dip of 8% but picked up in the following years. The
World Bank's logistics performance index issued in 2010 rated Dubai as the best for its logistics
infrastructure in Middle East.
Added, an increase in globalization has demanded for improved industrial efficiency. Other
infrastructural developments such as the Al Maktoum Airport and Dubai Logistics City have
provided a multi model logistics hub. Supply chain and Logistics industry in Dubai has contributed
towards 14% of UAE's GDP in the year 2012.
Further infrastructural developments in the future includes Khalifa port in Abu Dhabi, expansion of
Port Khalid in Sharjah, extensive goods rail networks connecting the GCC countries and other
Airport and Port expansions. This vigorous investment in the sector is essential due to same trend
prevailing among other GCC countries. This would further improve the market size and continue
growth in sector.
Socio–cultural:
Social factors do have a profound influence in the industry and the market. Industries have to evolve
with the change in living standards and income level of the consumers. As per the World Bank
specification, UAE is classified as a 'High income and Mid–sized populated ' country. The local
market has not grown to the required level compared to the other high income group economies,
which attracts a substantial percent of expatriates to invest in the local market. High Standards of

Logistics Of Logistics Developments ( Bsnl )
While logistics activities are undertaken across the UK, there are distinct geographical
'hotspots' of logistics developments (i.e. warehousing), meaning that logistics employment is found
in specific areas. Logistics hotspots tend to be in areas supported by high levels of manufacturing,
with a large population base and in areas close to a main port or distribution hub receiving goods
from outside of the UK, which are then redistributed. The globalisation of production lines has seen
gateway locations, such as Felixstowe,
Southampton and London Gateway expand and transform from being just freight terminals to Port
Centric Logistic hubs. Port Centric Logistics is a concept that sees container loading and unloading
and subsequent storage ... Show more content on Helpwriting.net ...
Working Futures predictions indicate that the occupational and skills profile of the sector, will
change in the period leading up to 2022; the workforce will need to be up–skilled accordingly. This
is in line with general trends across the economy
(UKCES, 2014b). The future workforce skills needs are explored further in Chapter 4.
7 Understanding Skills and Performance Challenges in the Logistics Sector
2.2.2 Qualification profile
The qualification levels held by the logistics workforce tend to align with the low skilled
occupational structure seen in the previous section.
The UK logistics sector workforce is generally poorly qualified – 41 per cent of those employed in
logistics do not hold qualifications at Level 2 or above. This compares to 23 per cent for the UK
workforce as a whole (ONS, 2013b). Looking closer

Logistics Strategy
Content
1. Logistic also plays a role in customer satisfaction
1.1 Overview
2. What is a logistic strategy?
3. Why implement a logistics strategy?
4. What is involved in developing a logistics strategy?
5. What is involved in developing a logistics strategy?
5.1 Strategic
5.2 Structural
5.3 Functional
5.4 Implementation
6. Components to examine when developing a logistics strategy
1. Transportation
6.2 Outsourcing
6.3 Logistics systems
6.4 Competitors
6.5 Information
6.6 Strategy review

7. Strategic logistics planning
8. Risk profiles
9. Strategic logistics planning options
10. The strategic logistic plan
11. Developing ... Show more content on Helpwriting.net ...
Some are now also assisting their clients in inventory planning and forecasting. As a result, many
services organizations no longer believe that they need to perform these activities themselves in
addition to the various manufacturing, sales and marketing, and customer service activities that they
are already performing on a day–to–day basis.
However, as more services organizations realize that the increasing costs of inventory management
and logistics are likely to impact both their bottom lines and their ability to support customers –
especially if they are presently running either an outdated or otherwise inefficient operation to begin
with – they may have some strong reservations with respect to outsourcing some of these key
activities. The greatest fear among most organizations is that outsourcing will almost immediately
result in the lessening of customer service performance, either real or perceived, and therefore, loss
of control over an historically critical component of their overall customer service and support
equation.
Those organizations that have already moved toward outsourcing suggest that there are still many
ways in which to ensure that the organization retains control over these critical areas. It is true that
some still believe that there are no outsource vendors that are truly global in terms of their inventory
management and logistics capabilities – that

Logistics Management : Third Party Logistics
Third–Party Logistics (3PL) is a logistics program that has been outsourced to a company that
specializes in logistics management. These 3PL organizations hire experienced logisticians, supply
chain managers, statisticians, and other specialized professionals to handle some or all aspects of a
business' logistics program. Organizations are opting to outsource their logistics management for a
variety of reasons; "Some companies choose to let third–party providers handle only transportation
or warehousing; others opt to outsource everything from packaging and assembly to inbound
transportation and freight consolidation" (Feeley & Driscoll Certified Public Accountants). The
following paper addresses some of the reasons why companies around the world are outsourcing
their logistics management instead of keeping it in–house.
To understand why companies are outsourcing their logistics operations, we must first define and
understand what logistics and logistics management actually is, and what it actually does for a
business. Logistics management, according to the course text, is "An approach that seeks efficiency
of operations through the integration of all material acquisition, movement, and storage activities"
(Heizer & Render, 2014, p. 444). It is part of the supply chain management system that addresses
the shipping, receiving, and storage of goods and services. The goal of efficient logistics
management is to "...obtain efficiency of operations through the integration

Logistics : Logistics And Distribution Of Physical Goods
Introduction
Source: Leeway Logistics, 2015
Logistics is considered as an operational process which includes activities such as storing,
transporting and distribution of physical goods. E– Commerce has made a big change in logistics
and distribution processes. Due to introduction of online purchases, way of handling materials have
also been changed. Online retail industry is being expanded year to year. According to Goldman
Sachs, Online Sales will reach $750B mark by 2016 with annual growth rate of 20%.
There was a need of new logistics processes to successfully manage this growing industry. In early
days purchased materials were usually delivered via postal, freight network or parcel. Nowadays in
the era of E–commerce the ways of operating logistics functions have been changed with
introduction of Mega e–fulfilment centres, parcel hubs centres and parcel delivery centres. In first
two centres the orders are sorted by post codes so that they can be dispatched to the correct delivery
centres for final delivery at customer's home. Primary advantage of E–commerce logistics system is
real time tracking of materials as organizations can track current status of transit goods such as
quantity, location and variety. This helps to improve the efficiency and also helps to operate logistics
operations with low cost. Below graph shows the growth of online sales against In–store sales. In
the era of online retail industry, logistics and supply chain management are key factors to

Disadvantages Of Reverse Logistics
resentation
Logistics is the organization of the flood of things between the reason for starting and the motivation
behind use with a particular finished objective to meet necessities of customers or associations. The
advantages administered in logistics can fuse physical things, for instance, sustenance, materials,
animals, equipment and liquids, and moreover extraordinary things, for instance, manage time,
information, transport unit Pricing and Quantity , particles, and essentialness. The logistics of
physical things generally incorporates the joining of information stream, which ismaterial dealing
with, creation, packaging, stock, transportation, warehousing, and every now and again security. The
versatile nature of logistics can be illustrated, bankrupt down, envisioned, and redesigned by
dedicated diversion programming. The minimization of the usage of benefits is a commonplace
motivation in logistics for import and passage.
Synopsis
The pervasive point of view is that the term logistics begins from the late nineteenth century: from
French logistique (logermeans to hold up). Others credit a Greek ... Show more content on
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The opposite logistics methodology consolidates the organization and the offer of surpluses, and
things being return to dealers from buyers. Reverse logistics stays for all operations related to the
reuse of things and materials. It is "the strategy of masterminding, realizing, and controlling the
capable, viable stream of unrefined materials, in–technique stock, finished items and related
information from the motivation behind use to the point of commencement with the final objective
of recuperating quality or honest to goodness exchange. More totally, pivot logistics is the method
of moving items from their normal last destination with the deciding objective of getting worth, or
suitable exchange. The opposite of speak logistics is forward

The Importance of Logistics Management
In the Second World War logistics also played an integral role. The allied forces' invasion of Europe
was a highly skilled exercise in logistics, However while the Generals and Field Marshals from the
earliest times have understood the critical of logistics, strangely it is only in the recent history that
business organizations have come to recognize the vital impact that logistics management can play
in gaining a competitive advantage (Christopher 1992).
However, we must ask ourselves what is logistics management in the sense that is understood
today? There are multiple ways of defining logistics however, the underlying concept might be
defined as follows:
Logistics is the process of strategically managing the ... Show more content on Helpwriting.net ...
(Christopher 1992). Each of these steps in the chain will consume time, because of bottlenecks,
inefficient processes, and fluctuations in the volume of orders handled there will often be
considerable variation of the time taken for these variation activities to be completed which can
therefore result in a substantial reduction in the reliability of the delivery (Christopher 1992).
2.2.3 Logistics Activities
Logistics is a collection of working activities that are repeated many times through–out the channel
through which raw materials are converted into finished products and value is added in the eyes of
consumers (Ballou 1998). Since raw material sources, plants and selling point are not typically
located at the same places and the channel represents a sequence of manufacturing steps, logistics
activities occur many times before a product arrives in the marketplace.
Figure 2.3.3 Typical Activities in a Firm's Immediate Supply Chain Source: Ballou, R. H., Business
Logistics Importance and Some Research Opportunities, Journal of Logistics Management, Vol.4,

Logistics Structure Of An Immaculate Logistic Framework
Logistics structure orchestrating joins strategizing the surge of materials or things starting with one
point then onto the accompanying. An unremarkable logistic structure outline tries to set up supply,
warehousing other than the scattering of advancement base. Further, the logistic structure sorting out
logistics costs paying little respect to allowing the required level of versatility to meet the affiliation
necessities. In portraying an immaculate logistic framework including one and just arrangement
focus, changes steps which join surveying, gathering data, showing the association and disengaging
it and completing the logistics structure course of action are taken. By applying the right procedures,
exact data and information are relied on to pick these steps.
To engineer a logistics structure, I would make each one out of our suppliers, when and what they
and they achieve, then check whether the things have remarkable properties like perishable, dry
sustenances, equipment or high peril as this will oversee me in picking the stockroom area and
method for transport required. In like way, I would need to know more about our concentrated on
clients as this will pick the total to stock at any given time.
With a particular finished focus to outline the perfect framework, I would firstly review the present
logistics structure. It is fundamental to consider the adequately existing structure if any as this would
help me to evaluate its lacks, central focuses, costs and

Warehousing in Logistics System
Warehousing in logistics system
Name
Institution
The role of warehousing in logistics system
A warehouse is the building for storing goods while warehousing refers to the place or building
where goods are stored. Warehousing plays the role of consolidation in the logistics system.
Consolidation is the process of reducing the costs of transportation by consolidating the movement
(Ross, 2004). Most of the companies supply their client with the same goods through a warehouse.
From the warehouse; commodities are sent in a bulk shipment to the consumer. Therefore, rather
than transporting the products in small shipment, it is economical having a consolidation ... Show
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Automated warehouses are another type of warehouse. The advances in the robotics and computer
technology have enabled most of the warehouses to have automated capabilities. The level of
automation of these kinds of warehouses ranges from a little conveyor belt to fully automated
facility in which only a few individual are required to handle the store activity of thousands of
kilograms of a commodity (Altekar, 2005). Most of the warehouses use the machine in dealing with
all the physical distribution activities in a company.
Climate controlled warehouses were those that change with the climate. The warehouses store
various types of goods including those that require special handling. The commodities that need
special handling include freezers, which tore the frozen products (Altekar, 2005). These types of
delicate products need humidity controlled environments. Furthermore, a dirt free facility may be
used in handling the products that are highly computer sensitive.
The pros of public warehouse over private warehouse and vice versa
Public warehouses are beneficial as compared to the private warehouses in that there is no capital
one should invest in the warehouse. Furthermore, this type of warehouse offers the ability to expand
the market. It offers practical and economical ways of reaching the new markets (Altekar, 2005).
Furthermore, it is easy to adjust to the seasonality. It enables the user to rent a big space during the

Logistics in Disneyland
I have chosen to take a look at the organization in the theme park Disneyland Paris. The question I
asked myself is "What do you need to get a successful theme park like Disney World?" the main
answer to that question is in my opinion with the following things:
– Attractions
– Restaurants
– Souvenirs shop(s)
– Restrooms
– Signs
Off course there are some other factors, like management etc., that you need in order to lead a
successful theme park. But some of those are not really relevant to logistics. That is why I chose to
concentrate on the above list of things.
The attractions:
The first thing I think of when I think of a theme park are the attractions, the question concerning
logistics that immediately pops into my mind is:
How ... Show more content on Helpwriting.net ...
The restaurants:
After the thrill from those roller–coasters and other attractions you would probably like something
to eat. That is why restaurants are also very important in a theme park. But unlike those attractions
food is perishable that means that as the owner of a theme park you cannot store food for one year
and use that during that year, you need a constant supply in order to serve fresh food. Food needs to
be carried to the theme park in special trucks, because some products cannot handle some
circumstances they are in if they would be in a normal truck. This all means that the food should
also be stored only a short time and has to be handled quickly. The different products that are needed
in a theme park restaurant are collected and immediately carried to the theme park.
The souvenir shops:
You had such a nice day full of excitement and fun, which you really want to remember later. So
you want to have a souvenir from the park. But to get all those souvenirs into the souvenir shop, you
need logistics. The different products in the souvenir shop are not made in France. Most of them are
probably made in China, where the goods are stored until they need to be flown out to France. When
they get to France they are transported to Disneyland by truck.
The restrooms:
Off course if you walk in a theme park sooner or later you will need to go to the rest room and
because theme parks can be very

MBA 4.2: LOGISTICS MANAGEMENT
Module 1
Introduction to Logistics and its interface with production and Marketing; Measures of Logistics;
Physical distribution and logistics.
Introduction to Logistics
When total supply chain system is integrated over a firm, it is known as logistics
It is an integrated effort aimed at helping customer value at a lower cost.
Without logistical support, marketing and manufacturing departments cannot accomplish product in
timely or fresh manner.
The value of logistics is evaluated when the inventory is correctly positioned to facilitate sale. It is
very costly to create a logistical value.
A firm gains competitive advantage by providing customer with superior service through quality
logistics.
... Show more content on Helpwriting.net ...
Components
In order to achieve logistics operational objectives, while achieving its mission, a large no. of
individual activities are required to perform, which constitutes functions of logistics management
system. Different components constitute differently in the achievement of logistics mission and
objectives which can be grouped in 3 broad categories.
a. Generic components
b. Primary components
c. Supportive components
Generic Components
Primary Components
Supportive Components
Components of a typical logistical system
Purchasing, packaging, inventory control, material handling, order processing, customer service,
demand forecasting, distribution communications, parts & service support, plant or warehouse
selection (location analysis), return goods handling, salvage & scrap disposal, traffic and

transportation, and warehousing and storage.
Definition
Logistical management includes the design and administration of system to control the flow of
material, WIP and finished inventory to support business unit strategy.
Overall goal of logistics is to achieve a targeted level of customer service at the lowest possible total
cost.
LOGISTICAL TOTAL COST – includes the cost of physical distribution system and cost of
logistical supply chain
PHYSICAL DISTRIBUTION SYSTEM cost

Systems And Logistics Support Management
Gregory Long
MG 5061: Systems and Logistics Support Management
Third Party Logistics Providers
Dr. Janice Spangenberg
April 10, 2016
Introduction Blanchard (2006) defined third party logistics as, "A single entity that coordinates all
the logistics requirements for a given company/agency." Today's world business environment has
become so competitive that companies in order to be successful in the market must deal with
different resources for satisfying their customer need. In the past decade or so the competitive global
market has made a big influence in the growing for external business. Third party logistics providers
are more and more employing external companies for inventory management, transportation,
warehousing, and other value added activities for customer services. Third party logistics ultimate
goal is to provide a competitive advantage to the organization for which they are serving. According
to Cardinal Logistics (2012), "Third–Party Logistics is an effective way to reduce operational costs,
and allow a company to focus on their core competencies.
Overview of Third Party Logistics Between the year of 1970 and 1980 it was recognizes as the first
generation of the third party logistics for providing services for shipping and transportation. By the
1980's through the 1990's were non–asset and asset based organizations by increasing the services
level of contribution and by the

Murphy Contemporary Logistics 10e
PART III
EXAMINATION QUESTIONS
CHAPTER 1: AN OVERVIEW OF LOGISTICS
Multiple Choice Questions
1. Logistics clearly contributes to ___________ and ___________ utility.
a. time; place
b. form; time
c. place; form
d. possession; time
e. none of the above
(a; p. 3)
2. ___________ utility refers to the value or usefulness that comes from a customer being able to
take possession of a product.
a. Time
b. Place
c. Form
d. Possession
(d; p. 3)
3. ___________ utility refers to having products available where they are needed by customers.
a. Possession
b. Time
c. Place
d. Form
(c; p. 3)
4. All of the following are types of economic utility, except:

a. Time
b. Production
c. Place
d. Possession
e. All of the above are types of economic ... Show more content on Helpwriting.net ...
Marketing; production
d. Finance; logistics
(d; p. 12)
21. A common interface between production and logistics involves:
a. the use of plastic versus wood pallets
b. the mode of transportation
c. shipment pricing
d. the length of production runs
(d; p. 13)
22. ___________ refers to the delay of value–added activities such as assembly, production, and
packaging to the latest possible time.
a. Building blocks
b. Deferral
c. Demurrage
d. Postponement
(d; p. 13)
23. The four basic components of the marketing mix include all of the following except:
a. price
b. production
c. product
d. place
(b; p. 14)
24. Branding alliances allow customers to purchase products from two or more name–brand retailers
at one store location. Which of the following statements about branding alliances is false?
a. They offer potential customers convenience by satisfying multiple needs at one place
b. They boost brand awareness
c. They don't create any logistical challenges
d. They increase customer spending per transaction
e. All of the above are true
(c; p. 14)
25. Landed costs refer to:

a. a product that is shipped via surface transport
b. a product that is quoted cash on delivery (COD)
c. a prepaid shipment
d. a price that includes both the cost of the product plus transportation to the buyer
(d; p. 15)
26. ____________ refers to being out of an item at the same time there is demand for it.
a. Intensive distribution
b. Stockout
c. Rhochrematics
d. Supplier

Business Logistics And Logistics Of Ups
Business logistics
Introduction
The firm that would be assessed throughout this paper when referring to the topic of business
logistics is UPS. It is a well–known courier service which operates in almost every nation in the
world. UPS is known for its quality services such as speedy delivery, best maintenance of cargo, and
the providence of a wide variety of tools that helps the customers in various different prospects, such
as tracking order. This paper would specifically emphasize upon the operations management and
logistics of UPS alongside performing a SWOT analysis of the firm. Finally, some suggestions will
be provided which may help the firm in performing better overall business logistics and operations
management.
1– Critically evaluate the existing process flows in the operations management and logistics with
reference to a literature review on logistics theories.
Let's first have a look at the notion of logistics and then relate it with the operations management of
a courier service such as UPS. Logistics is the deemed as the actionable process of transporting and
temporarily storing different supplies. The category to which a company can efficiently and
effectively do these mentioned duties can differentiate its overall place in itsrelative industry. These
mentioned tasks related to transfer procedures are often a subset of the greatersystem of supply–
chain–management.This system tends to track items and information among various categories of

Dhl Logistic System
Report Cover Page & Title Page American International University–Bangladesh (AIUB) REPORT
ON "Logistic System of DHL" Submitted to: Dr. Ehsanul Huda Chowdhury Course Instructor
Course: Marketing Research Section: A BBA Program Submitted By: "Foysal Ahmed" "ID 08–
12089–3" "Marketing" Date of Submission: 26–12,2011 MARKETING RESEARCH REPORT ON
"Logistic System of DHL" Letter of transmittal December 26, 2011 To Dr. Ehsanul Huda
Chowdhury Course Instructor Marketing Research Section: A Subject: Letter of transmittal of the
research report submission Dear Sir: With due respect and honor I am submitting my Marketing ...
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Core values........................................................................................................ 12 1.4 services offered
by DHL..........................................................................13–15 Chapter 2: Literature
review.............................................................................................16–18 Chapter 3: Introduction of
the Study..............................................................................18–19 3.0. Rationale of the
study......................................................................................19–20 3.1. Statement of the
problem.................................................................................20 3.2. Scope and delimitation of the
study................................................................ 21 3.3. Objective of the
study.....................................................................................21–22 3.3.1. Broad
objective.......................................................................................21–22 3.3.2. Specific
objective.................................................................................21–22 3.4.
Limitations.........................................................................................................22 Chapter 4:
Methodology................................................................................................23–24 4.0. Primary
data.....................................................................................................23 4.1. Secondary
data.................................................................................................24 4.2 Research
Design.................................................................................................24 Chapter 5: Analysis and
Interpretation of data..................................................25–29 Chapter 6:
Findings.................................................................................................30 Chapter 7:
Suggestions..........................................................................................30–31 Chapter 8:

Logistics
11.1 Logistics
In both vertical and horizontal marketing systems, systematised information contributes to the
efficient flow of goods and services from the point–of–origin to the point–of–consumption. This
process of regulation begins with customer service and extends to the procurement, handling, and
processing of resources aimed at delivering customer satisfaction. All ways in which resources are
procured, handled, and processed fall within a set of activities known as logistics.
Logistics
is a process of systematising information to facilitate the efficient and cost–effective flows of goods
and services to produce customer satisfaction. Each member in the supply chain must be involved in
logistics activities. Logistics flows may ... Show more content on Helpwriting.net ...
Not Really, Just Cutting–Edge Logistical Practice
Retailer and wholesaler sales reps having offices next to their supplier's factory floor? Wearing
badges allowing them to roam wherever they want, attend production–status meetings, or log onto
sales forecasts? Independently record–ing sales orders for which their customers are billed?
Welcome to the brave new world of logistics, where channel members treat their suppliers and
distributors almost like their employees.
The behaviours described above are due to JIT II, the new version of just–in–time inventory control.
While the original JIT tended to cultivate hostility by putting extreme pressure on suppliers, JIT II is
designed to create harmony and efficiencies on both sides of the channel. Based on the decision to
share previ–ously guarded information such as up–to–the–minute sales forecasts, JIT II must rely
heavily on trust since the companies involved could face serious conflicts of interest. In spite of the
advances, however, traditional manufacturer–distributor mistrust and hard–nosed negotiations over
price, quantity discounts, or shipping terms still linger. Customers and suppliers both worry about
releasing too much confidential data or technology. Manufacturers, in particular, expose themselves
to risk by revealing their costs. Such suppliers may suddenly find themselves at the mercy of
customers trying to squeeze their margins. But some success stories are already in

Logistics and Customer Service
一、True/False Questions
1、Logistics clearly contributes to time and form utility.
2、The purpose of logistics is to maximize customer service.
3、Two of the five primary activities in the value chain are inbound logistics and outbound
logistics.
4、The Internet has done little to improve logistical effectiveness and efficiency.
5、Logistics offers many companies an important route for creating marketing superiority.
6、It is better for a logistics manager to be a generalist rather than a specialist.
7、The logistics channel is the most important of the marketing channels.
8、Stockouts refer to a situation where a company is out of an item at the same time that there is
demand for that item.
9、The supply–chain concept originated in the ... Show more content on Helpwriting.net ...
form d. possession
3、"How well a company does what it says it's going to do" represents ___________. a. efficiency
b. productivity c. leading edge logistics d. effectiveness
4、The ___________ approach indicates that a company's objectives can be realized by recognizing
the mutual interdependence of major functional areas. a. supply chain b. systems c.
interfunctionality d. total cost
5、Logistics managers use the ___________ approach to coordinate inbound logistics, materials
management, and physical distribution in a cost efficient manner. a. total cost b. supply chain c.
mass logistics d. interfunctional
6、A cost trade–off is a situation where: a. all costs react according to their individual degrees of
inflation in the economy b. all costs are reflected as a percentage variation from standard costs c.
some costs increase, some decrease, and the net effect is that total costs decrease d. some costs are
eliminated by efficient management controls
7、Landed costs refer to: a. a product that is shipped via surface transport b. a product that is quoted
cost on delivery (COD) c. a prepaid shipment d. a price that includes both the cost of the product
plus transportation to the buyer

8、The four basic components of the marketing mix include all of the following except: a. price b.
production c.

Reverse Logistic

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