ICT in developing world
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Concern Worldwide is Ireland's largest ING0 focused on humanitarian aid and development, operating in 27 countries with an annual budget of €180m. The organization emphasizes the importance of ICT in improving connectivity and implementing innovative health solutions, such as mobile technology and digital data collection, particularly in challenging environments. With significant partnerships, including a major grant from the Bill & Melinda Gates Foundation, Concern aims to enhance maternal and child health through technology-driven initiatives.
ICT in developing world
- 1. Vincent Richardson CIO Concern Worldwide Vice-Chair man NetHope ICT in the Developing World
- 2. Concern is Ireland’s largest iNGO • We are a humanitarian aid and development organisation. • We are non-political and non-denominational. • Annual budget of €180m. • Operate in 27 countries on 4 continents with about 4000 staff. • Our work is focussed on the poorest of the poor. • We work in some of the most austere places on the planet • Our programmes; • Livelihoods, Emergency Response, Education, Health, HIV/AIDS
- 3. Technology is core to what we do and how we do it… (So it needs to work!)
- 4. Stability starts and ends with good supply of clean power
- 5. ICT in Concern • Support user base of 2500+ in 150 sites – all requiring connectivity. • 50 ICT staff – 20 based in Dublin. • Connectivity has dramatically improved but still a big issue. • All LOB systems hosted on our private cloud in Dublin. • Global standards are essential and the less we host in-field without impeding the fieldworker the better. • Key vendors are Microsoft, Cisco, VMware, EMC, HP. • Email our key tool – recently completed migration to Office 365 • VoIP telephony and cost effective communication essential - Skype used globally. • Web is also a core tool for the generation of income. • ICT for Development is exciting new paradigm and one that’s key to the ICT strategy over the coming years.
- 6. What is ICT for Development? The basicConcern Worldwide, weapproachapplication ICT4D ishypothesisterm referring to the that more At a general behindbe interpreted is that the believe The concept of ICT4D can as dealing andof Information and Communication Technologies the better information information technology directly applying and communication furthers with disadvantaged populations anywhere in the development ofthe fields ofbe this to improve (ICTs) within a society - socioeconomic approaches to our programming will assist us world, but is more typically associated with income, education, international development and with applications in developing countries. aspect development, health, security, or and make our goal to eliminate hunger any other of human development. human rights. poverty history.
- 7. Mobile Money: M-Pesa has revolutionised the Kenyan marketplace 70% of all financial transactions are carried out on the M-Pesa platform
- 8. Digital Data Collection will transform how we monitor and evaluate our work…
- 9. With a grant of $50m from the Bill & Melinda Gates Foundation, in 2009, Concern Worldwide launched Innovations for Maternal, Newborn and Child Health, a multi- year effort to support the development and field testing of inventive ways to save lives and improve the health of mothers and young children.
- 10. In Malawi and partnering with VillageReach we; • Established a 24-hour, toll-free hotline for women seeking information and advice from a trained operator. • Manage an SMS-based automated tips and reminder service for pregnant women and caregivers of children under five. • Designed and put into place a SMS-based health center booking system to reduce wait times and streamline service. • Undertook community outreach, education, and mobilization on maternal, newborn and child health issues Our Innovations unit is piloting similar initiatives in India and Sierra Leone
- 11. mHealth mLearning Mobile Money SMS Information Systems Can you see the constant?
- 14. NetHope is a collaboration of 34 Members…
- 15. Who partner with a diverse group of supporters…
- 17. Questions?
Editor's Notes
- #6: Standards Governance SupportData ProtectionDonor ManagementBeneficiary Management
- #8: And the thing is the technology is not at all ground breaking – in fact for the end user it’s very simple and cheap. A $10 mobile is all that’s needed.One thing to note – it’s not just for sending money to family members – it’s used to access salaries, payments, deposits and withdrawals.It’s has been widely adopted across the nation – from CEOs to Masaiherdsmern who no longer have to carry cash back from markestConcern was involved in the pilot to use m-pesa in EmergenciesOur experience also shows that cash transfers are a better option than food distributions in areas where adequate supplies of food are locally available. It also demonstrates how technology can empower poor, marginalized and vulnerable people. It gives them choice. The dignity of our beneficiaries is key to our mission.We have since embedded this concept into our programming in Niger where we deployed 15k mobile phones to beneficiaries to help prevent a major disaster in 2009.Concern is recognised within the sector as leader in Mobile Money/Cash Transfers in Emergencies and is partnering with NGOs, banks, Carriers, the GSMA and other to mainstream this technology for rapid deployment where needed.
- #9: We have piloted this technology in a number of our programs over the last two years. We’ve used it in our Conservations Agriculture projects in Zambia and Malawi, Nutrition programmes in the Republic of Sudan and Ethiopia, for on-street fundraising and on countless surveys around the globe. The investment cost in this technology is high but we have proven the value and impact this technology brings to our work.We are now investing in 500 of these devices and the Cloud based service to store the data to be deployed globally and mainstreamed throughout the organisation, throughout all programmes and embedded into our M&E processes.
- #13: Mobile technology changed the developed world and it’s happening even faster in the developing world.