If I Were to Start a Managed Service Provider (MSP) again...
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The document defines a managed service provider (MSP) as a flat-fee service offering round-the-clock monitoring, technical support, and vendor management. It emphasizes the importance of metric management, effective marketing, and strategic partnerships for maximizing client uptime and profits. The conclusion prompts reflection on personal and professional goals for the year.
If I Were to Start a Managed Service Provider (MSP) again...
- 2. MY DEFINITION OF A MANAGED SERVICE PROVIDER (MSP) Charges a flat fee to provide:- 1. 24x7x365 Monitoring and Maintenance 2. “All You Can Eat” Technical Support 3. Vendor Management for clients other suppliers
- 3. FUNDAMENTALS OF MANAGED SERVICES Lower cost of support Increase customers uptime Increase profits Win/Win for client/MSP
- 5. Manage by Metrics - Log everything in a PSA tool
- 8. 1. Manage by Metrics – Log everything in a PSA tool 2. Deal with telephone interruptions 3. Outsource NOC services
- 12. 1.Charge more 2.Use Content Marketing 3.Embrace Consistent Marketing
- 13. PARTNER WITH VENDORS MORE EFFECTIVELY
- 14. BE A GO-GIVER AT BUSINESS NETWORKING
- 15. DON’T TRY TO DO IT ON YOUR OWN!
- 16. 1.Partner with Vendors more effectively 2.Be a Go-Giver at Business Networking 3.Don’t try to do it on your own!
- 17. CONCLUSION What is the one thing you want to start doing this year? What is the one thing you want to STOP doing this year?