Imagining Chatbots as Humans (Part 2)
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The document outlines design principles for creating chatbots, emphasizing elements such as anthropomorphism, mental models, and user feedback mechanisms. It discusses the importance of aligning chatbot personality with user expectations and behavior, suggesting various character archetypes for representation. Additionally, the document provides evaluation criteria for functionality and continuous learning in chatbot design.
Imagining Chatbots as Humans (Part 2)
- 1. Imagining Chat Bots as Humans
- 2. Design Principles To Consider • Anthropomorphism • Archetypes • Mental Model • Desire Lines • Entry Point • Progressive Disclosure • Feedback Loop • Iconic Representation • Recognition over Recall • KISS • Inverted Pyramid • Control • Constraint
- 4. Archetypes
- 5. Mental Model
- 6. Desire Line
- 7. Entry Point
- 12. KISS
- 13. Inverted Pyramid Most Important Less Important Least Important
- 14. Control
- 15. Constraint
- 16. Design Principles To Consider • Anthropomorphism • Archetypes • Mental Model • Desire Lines • Entry Point • Progressive Disclosure • Feedback Loop • Iconic Representation • Recognition over Recall • KISS • Inverted Pyramid • Control • Constraint
- 17. Hygiene Factors • Be like a person • Don’t make them wait • Don’t make them think • Don’t leave them hanging • Provide alternates • Delegate when required • Maintain History. Use it • Be relevant • Be precise
- 18. Workshop
- 19. Your Bot Personality • Flirty (DDLJ’s Rahul) • Comically Depressed (Marvin from Hitchhiker’s Guide) • Comic (Joey) • Robotic (Rajinikant’s Robo or Terminator I) • Formal (Amitabh from Mohabbatein) • Rude (Hancock non-offensive) • Happy (Kareena from Jab We Met) • Confused (Hrithik from Lakshya)
- 20. Evaluation Criteria • Scope • Personality • Design Principles • Functionality (Use Cases) • Platformness • 30,000 ft. Level Architecture (Box Diagram) • Continuous Learning • Error Handling, Recovery Which movie should I watch this weekend?