Industry project developling full it software solutions and project management

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Contents
1.0 Management Summary........................................................................................................1
2.0 Case study background ........................................................................................................2
3.0 Scope and Assumption.........................................................................................................3
3.1 Scope................................................................................................................................3
3.1.1 In Scope ....................................................................................................................3
3.1.2 Out of Scope .............................................................................................................3
3.2 Assumption ......................................................................................................................3
4.0 Objectives ............................................................................................................................4
5.0 Final Solution Overview......................................................................................................5
5.1 Solution Introduction .......................................................................................................5
5.2 Solution High Level Description .....................................................................................5
5.3 Business Brief..................................................................................................................7
6.0 Stakeholders.........................................................................................................................8
7.0 Solution Technologies .........................................................................................................9
7.1 Artificial Intelligence.......................................................................................................9
7.2 SAAS cloud technology...................................................................................................9
7.3 IOT technology..............................................................................................................10
7.4 NFC technology.............................................................................................................10
7.5 Business Intelligence .....................................................................................................10
8.0 Hardware and Network Infrastructure ...............................................................................12
8.1 Overview........................................................................................................................12
8.2 Servers............................................................................................................................12
8.3 Network..........................................................................................................................12
8.4 Other Hardware..............................................................................................................13
9.0 Software.............................................................................................................................20
9.1 Application.....................................................................................................................20
9.1.1 Develop a mobile-end Application.........................................................................20
9.1.2 Common Application functions..............................................................................20
9.1.3 Tablet (iPad) on the Table: .....................................................................................22
9.1.4 Web-end Application (Website):............................................................................22
9.1.5 Food Delivery Function and External Services: .....................................................22
9.2 Operating Systems (OS) ................................................................................................22
9.2.1 Windows OS...........................................................................................................23
9.2.2 Mac OS ...................................................................................................................23

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9.2.3 Linux OS.................................................................................................................23
9.2.4 Solution...................................................................................................................23
9.3 Anti-Virus Software.......................................................................................................24
10.0 Data Management and Database......................................................................................25
10.1 Data Management/Data Integrity.................................................................................25
10.2 Backup Strategy...........................................................................................................25
10.2.1 Conclusion & Final Solution: ...............................................................................28
10.3 Database Management System (DBMS) .....................................................................29
10.3.1 Shared Data System..............................................................................................30
10.4 Database Management (DM).......................................................................................30
11.0 Business Issues.................................................................................................................32
11.1 Organisational Impacts ................................................................................................32
11.1.1 Overview ........................................................................................................32
11.1.2 Organisational Structure.................................................................................32
11.1.3 Business Processes.........................................................................................32
11.1.4 Change Management......................................................................................33
11.2 Business Continuity .....................................................................................................34
11.2.1 Overview...............................................................................................................34
11.2.2 Risks......................................................................................................................35
11.2.3 Backup Strategy....................................................................................................35
11.2.4 Disaster Recovery.................................................................................................36
11.2.5 Business Continuity Strategy During Implementation .........................................36
11.3 Staffing and Training...................................................................................................37
11.3.1 Overview...............................................................................................................37
11.3.2 Staff Requirement.................................................................................................37
11.3.3 Training Programs ................................................................................................37
12.0 Project Management ........................................................................................................39
12.1 High level overview of rollout.....................................................................................39
12.2 Project Implementation strategy ..................................................................................39
12.3 Project Plan..................................................................................................................39
12.3.1 Phase 1 – Initiation phase .....................................................................................39
12.3.2 Phase 2 – Definition phase....................................................................................40
12.3.3 Phase 3 – Design phase.........................................................................................40
12.3.4 Phase 4 – Procurement phase................................................................................40
12.3.5 Phase 5 – Development phase...............................................................................40

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12.3.6 Phase 6 – Installation phase ..................................................................................40
12.3.7 Phase 7 – Test phase .............................................................................................40
12.3.8 Phase 8 – Follow-up phase ...................................................................................40
12.4 Project Management ....................................................................................................41
12.4.1 Project Planning....................................................................................................41
12.4.2 Project Timeframe ................................................................................................41
12.4.3 Project Monitoring................................................................................................42
12.4.4 Project Human Resources.....................................................................................42
12.5 Project Risks and Risk Management ...........................................................................43
12.5.1 Hardware Risks.....................................................................................................43
12.5.2 Software Risks ......................................................................................................45
12.5.3 Data Risks.............................................................................................................46
12.5.4 Fraud Risks ...........................................................................................................47
12.6 Support.........................................................................................................................49
12.6.1 Overview...............................................................................................................49
12.6.2 Implementation Support........................................................................................50
12.6.3 Long Term Support...............................................................................................50
12.7 Service Levels and Agreements...................................................................................50
12.7.1 Overview...............................................................................................................50
12.7.2 Application Availability........................................................................................51
12.7.3 Infrastructure Reliability.......................................................................................51
12.7.4 Transaction Times.................................................................................................51
12.8 Project Critical Success Factors...................................................................................52
12.8.1 Functional Success Factors...................................................................................52
12.8.2 Non-Functional Success Factors...........................................................................52
12.8.3 Project Success Factors.........................................................................................53
13.0 Cost ..................................................................................................................................54
13.1 Overview......................................................................................................................54
13.2 Initial Costs..................................................................................................................54
13.3 Solution Infrastructure Costs .......................................................................................54
13.4 Solution Implementation Costs....................................................................................55
13.5 Recurring Costs............................................................................................................56
13.6 Total Costs ...................................................................................................................56
14.0 Benefits (of Solution / Proposal)......................................................................................57
15.0 Recommendations and Conclusions ................................................................................57

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16.0 References........................................................................................................................58
Appendix..................................................................................................................................59
Appendix A – Detailed Network Topology Diagram..........................................................59
Appendix B – Data Flow Diagram ......................................................................................60
Appendix C – Entity Relationship Diagram ........................................................................61
Appendix D – Hardware (Detailed Specifications) .............................................................62
Appendix E – Software (Detailed Specifications)...............................................................64
Appendix F – Detailed Breakdown of Costs .......................................................................65
Appendix G – Implementation Gantt Chart.........................................................................65
Appendix H – Glossary........................................................................................................69
Appendix I - Additional appendices ....................................................................................70
List of Figures
Figure 1 : Robot waiter (Holt 2018) ...........................................................................................5
Figure 2 Robot Chef (Medi 2018)...............................................................................................6
Figure 3 Smart Kiosk & Figure 4 Smart app...............................................................6
Figure 5 Differential Backup & Figure 6 Incremental Backups.........................................27
Figure 7 Synthetic Backup.......................................................................................................28
Figure 8 DBMS........................................................................................................................30
Figure 9 The general structure of staffing and training program.............................................37
Figure 10 Timeframe with milestones.....................................................................................41
Figure 11 Network Topology Diagram....................................................................................59

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1.0 Management Summary
A US consortium, Rosie’s Bar and Grill Inc. is planning to enter Australian food and
entertainment industry, SITP are responsible for submitting an IT solution for Rosie’s Bar and
Grill Inc. to evaluate the possibility to expand business to Australia. By 4 July 2020,3
restaurants in Sydney and 2 restaurants in Melbourne will be firstly launched. Accordingly, the
total estimated length of SITP’s (Strategic IT Project) proposal is 12 months.
In SITP proposal, technologies suggested to be used for solution and hardware, network
infrastructures will be demonstrated as well as the plan of implementation of database and
software, project management process will be explained, cost is estimated for further
discussion. For business issues, SITP suggestions regarding organizational impact, risk
management, business continuity, staff training, support and agreement issues will be
illustrated.
To give an overview of management system, first of all, a cashless payment system is designed
to meet the requirements, where customers are able to book any restaurants’ table in Australia
and order food without need of paying cash, face recognition devices would be used to identify
customers’ membership identity when they are visiting one of the bars, a website and mobile
app will be developed to provide custom with product information and booking portal and will
allow to customer to register as member and manage their accounts.
For restaurant goods supply, inventory management system and procurement management
system will be designed to supervise the amount of food and get contact local providers to give
order.
From the restaurant operations’ perspective, a set of robot chiefs and robot waiters is expected
be adopted which can be sourced from robot company, human service are also available and
custom can choose human or AI service based on their own preferences, 20 tablets are
approximately needed purchased for staff and waiters’ daily operation.
To support this solution, a network structure is designed so that Australia locations will be able
to communicate with each other via a local area network, US headquarter has the authority to
access Australia outlets’ data include all sorts of data like transaction record and CCTV camera
record and financial cost. A database is designed to manage stock and customer’s information
with MYSQL database management system. Other devices like routers and tablets will be
illustrated and the purpose would be justified.
Am IT maintenance and upgradation system could be implemented to deal with machine faults
and system failure and network connection issues, AI fault detection system and cyber security
solution can be used to support daily maintain and inspection. Information will be forwarded
to control centre and then technician will be noticed to address problems. An IT help desk is
suggested to be established to help staff and customers out with general questions. Staff
training process is planned to provide company with qualified waiters and manager regularly.
Emergency alarm system will be implemented to protect people from fire and natural disasters,
stealing will be caught by this system as well.
The whole estimated cost of SITP proposal comes down to $4,410,799, which can be break
down to three sections, infrastructure cost, labour cost and device purchasing cost. Detail will
be illustrated in the cost section of this report.
Further details will be demonstrated in following sections in this document relevant to various
aspects for SITP IT solution proposal.

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2.0 Case study background
The background will be explained in three aspects: Rosie’s Bar and Grill Inc., SITP and
Australia restaurant industry.
Rosie’s Bar and Grill Inc., named after a television show, a company owned privately by an
American consortium and has its’ business across 50 states in US, each bar with similar
operational mode, menu and layout, now recognizes a potential niche in Australian food and
entertainment field. Rosie’s Bar and Grill Inc. is looking for IT solution providers to evaluate
the possibility to sprawl its’ business to Australia.
Locations in Australia will be operating alone while American organizations would provide
initial fund to support Australian locations to set up, after 12 to 18 months of first establishment
of Australia location, repayment is needed, plus Australia operation should be paying US based
operation with 20 percent of annual profits for the first 20 years. Besides budget should be
calculated carefully and wisely.
Five bars would be opened in Sydney and Melbourne and if initial launch has been proved to
be successful, four more locations will be conducted in Brisbane, Surfers Paradise, Adelaide
and Perth. There should be a head office in Sydney to manage all locations in Australia. SITP
is responsible to achieve above obligations and regulations.
SITP is an IT and business solutions provider which will be efficiently carried out sophisticated
IT-related business project with a competitive edge in the use of state-of-the-art technologies.
SITP is aiming for meeting client’s needs with precise analysis and provide satisfactory service
to clients in order to improve client’s business practices. In this project, SITP is responsible for
providing an applicable and profitable project plan of conducting Rosie’s Bar and Grill project
in Australia so that the requirement of client can be met. Team needs to mainly provide a
solution with a high-tech IT system to support the operation of restaurants and bars.
All IT related solutions should be presented, for instance, hardware, software, database,
network and security solutions, thus flexibility and expandability are very important aspects to
consider, services operate 24 hours a day,7 days a week. As this is a technically sophisticated
project, regular maintenance and upgrades are also required to be done by Australia operations.
Rosie Bar and Grill Inc. also has special management protocol for SITP to comply as American
bourbons and rye whiskies and soft drinks and snacks must be obtained via USA companies.
As Australia has highly diversified population with different cultural background, the
customers’ needs and tastes vary, for Australian restaurant industry, new business model need
to be implemented with fancy ideas, good services, convenient operations, attractive
environment and good-quality food and beverages in order to attract more customers and take
up more market share, in regard to this point, SITP’ s proposal which consists of several
efficient and convenient operational and management strategies designed for catering both
customers and clients could be helpful to Rosie’s Bar and Grill Inc. to enter Australia restaurant
and recreation market. New technologies such as AI, IOT will be included in the proposal to
provide customers with creative and impressive dining experience, thus contributing to build
the business success.
Decision made by solution providers should clearly discussed with Client Project Manager and
make agreement.

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3.0 Scope and Assumption
3.1 Scope
3.1.1 In Scope
The following list of contents indicates the solution within the scope and requirement by the
Rosie’s Bar and Grill. These contents cover all our high-level design and solution for the
project. Our goal is to fulfil and accomplish all the needs and requirements for our customers,
stakeholders and the whole company.
• Security & Safety Issue & Solution mainly focuses on protecting the system and the
users’ data from being stolen and breached by hostile servers and hackers.
• Software/Hardware Solution includes all the software and hardware needed in this
entire project and our system. Hardware mainly consists of POS machines, mobile
devices, computers, servers, etc. Software includes development tools, operating
system, database, mobile applications, etc.
• Database Management, Data Integrity and DBMS.
• External Service/Technology Support
• Communications with the supplier and stakeholders
• Project Management is about advanced planning, cost control, milestones, tasks
allocation and time management of the project.
• General Cost includes labour cost, implementation cost, software installation cost and
hardware purchase cost.
• Budget Limit is within our scope but in our case the budget is unlimited in this
project.
• IT Staff (for solution) Recruitment and Staff Training
3.1.2 Out of Scope
The following list of contents is regarded out-of-scope in our project since these contents do
not belong to any part of our solution. They will not be discussed in our project solution
either.
• Staff Recruitment and Staff Training that are outside the solution (such as chef,
waiter) is not our concern in this project as well as Administration staff.
• Building furniture and office telephones.
• Financial issues and any business goal are considered out of scope.
• Government policy, Law violation or any potential illegal act will not be our
responsibility, the Rosie’s will take care of it. They must make sure they are strictly
obeying the law and respect the government policy.
• Taxation is another aspect that is not our concern. We only provide technology-based
solutions.
• Corresponding Licence.
3.2 Assumption
• The price unit is Australian dollar.
• All the payments are cashless and can be done by card.
• Every customer should have a smartphone.
• There is no delay in oversea goods supply.
• Apart from English, multiple languages are allowed to use in our application and
website.
• Customers should have sufficient IT skill sets.

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• Electricity and sufficient power are always provided.
• Refrigerator is always fully functional.
• Customers’ smart phones are either iOS or Android operating system.
• Robot chefs and robot waiters are already programmed to work.
• All the software we use is off-the-shelf.
4.0 Objectives
• Provide IT solution for the Rosie’s Bar and Grills project.
• Build a database management system.
• Develop an inventory management system.
• Develop a mobile end application in iOS and Android system.
• Develop a web end application.
• Support cashless payment in our application.
• Provide innovative robot service.
• Order Robot waiter and robot chef as our intelligent staff.
• Provide unique dining experience.
• Provide external service such as Uber, Water Taxi and Food Delivery
• Purchase appropriate and necessary hardware facilities.
• Purchase essential servers, devices and machines.
• Successful Installation and implementation of our software.
• Restaurant emergency management.
• Complete in-scope staff training and recruitment.
• Balance the cost and reduce budget.

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5.0 Final Solution Overview
5.1 Solution Introduction
The main solution of our project consists of several type of ‘restaurant management and
customer management system we build for “Rosie’s Bar and Grill project”. The most
amazing thing about this project is that we offer robotic kitchen combined of ‘Robot chef and
services’ for the consumers and make high technology system solution for the new state of art
for our Australian customers. It’s not only can cook variety of estimated hundred dishes and
meals automatically but also dishwasher or clean services provided after cooking .The
“robotic AI system’’ simple is that it is also arm with ‘3D motion camera capture technology
‘ which the machine can learn the recipe from human chef and then uploaded to the databases
and then follow up cooking procedures. Not only that we offer also for ease of access for our
valuable customers for Self-check in Kiosk, Smart App/web so that customer get full
attention and enjoyable experience for the “Rosie bar and grill’’ project. To get the deeper
high-level details about this project the following section describes the our propose solution.
Furthermore, there is several technologies is going to be use in this project which is the best
available solution in the market.
5.2 Solution High Level Description
The high level of our solution designed is proposed and discuss in this section below:
Smart Robot services kitchen:
The main blueprint of our robot kitchen solution is that it is integrated with two state-of-arts
humanoid made arms with five fingers limbs for high tech savvy for the solution offering of
this project for robotic kitchen and waiter. Customer can order using the robot pad which is
connected through ‘Internet of things” (IOT) and select the different variety of food and
experience the amazing dining experience in the restaurant. It serves as a chef and waiter role
for the customer’s estimated error free experience, which is take order from the kitchen to
table (Holt 2018). And integrated with the latest Artificial intelligence (AI) technologies and
sensor to automaticity detect near customer and talk, chat automatically using the “AI” and
machine learning algorithms for speech recognition attract new customer and promote
promotion or discounts. It is integrated with chatbots which is ideal for place an order,
providing feedback and any issues on making the orders and payment.
Figure 1 : Robot waiter (Holt 2018)

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Figure 2 Robot Chef (Medi 2018)
Smart Kioskbooth:
This is another solution for our project, which is a quick solution for counter service the
customer who is rush. They can select different kind of Menus and order promptly. It is
attached with the artificial intelligence technology algorithm, which is automatically shows
the best deal and promotion on the go in the system. It will record and analysis customer
buying behaviour and customers can personalise their choice of menus and dishes. It also
embedded with recognition or recommendation system which can better help customer
discover and potential menus for next order and can add ‘wish-list’ for the items which can
be bought later and also track the history (Tabsquare.Ai 2018). It’s also attached with differ
kind of payment technology such as “apple pay, google pay, WeChat pay and even face
recognition payment too.
Figure 3 Smart app ( Tabsqaure.Ai 2018) Figure 4 Smart Kiosk ( Tabsquare.Ai 2018)
Smart WEBTab:
Another of our solution is make website and app for the restaurant site which will operate
24X7 days and customer can make seamlessly order from the website within inside the
restaurant or outside. Customer can choose different kind of foods and dishes and it’s also
attached with home delivery service. And customer can make payment secure online payment

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technologies and get food delivery by “UBER eats” etc services. Also, can reserve ‘table or
special food requirements such as (allergic or dieting info.) in advance to satisfy the
consumers specific request.
5.3 Business Brief
As Rosie bar and restaurant will be a started-up company based in Australia, even though the
Headquarters is located in CA, USA. The solution and business plan are proposed using the
most efficient and High-tech savvy feature in the market to interact not only the Australian
customers but also communicate with the also headquarter in USA. They need to expand
their business in Australia zone.
So according to their needs, the new Technology solution is to provide such as secure
payment system, Robot services, fully customer management checkout system and restaurant
or employee management system is to be built according to the requirement.
The goals of the project are:
• Improve the customer satisfaction and services by implementing robot chef and waiter
services
• Obtain cost saving by implementing the highest technology system order entry and
payment process
• Obtain the cost saving supply or inventory management system process
• Implement the employee’s productivity improvement by introducing the AI
Functionality system and Robot services.
The system will provide the customer to access the checking order process such as add food
item, place order, secure payment gateway technology and can save the ‘account history’
data. They can choose variety of ‘menu items ‘’ using smartphone in or outside the
restaurant. And also, can interact with real time robot system service to place order which
increase the dining experience and cost and time saving techniques. Customer can add item
for pickup and delivery at the any time. Supplier also can be contacted via the system.
The Rosie bar and restaurant will be located several parts of the Australia zone comprise of
Sydney and Melbourne. As a independent system of its own database will be locate at the
main headquarter in the back office. All the system application monitor and control by the
core legacy system at headquarter in Sydney branch.

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6.0 Stakeholders
Stakeholder refers to "an individual, group, or organization, who may affect, be affected by,
or perceive itself to be affected by a decision, activity, or outcome of a project" (Rose 2013).
In this project stakeholders include:
Managers team:
• Project manager
• Financial office manager
• Human Resource manager
Developers team:
• Business analyser
• Software Developers
• Software Testers
• Database administrator
• Hardware instalment staff
• Hardware vendors
• Subcontractors of the project
Restaurant team:
• Restaurant managers
• Waiters
• Chefs
• Sales
• Trainers
• Food procurement purchaser
• Food and beverage Vendors
Other stakeholders:
• Government
• Local councils

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7.0 Solution Technologies
There are variety of technology is included in this project in order to make the best fit in the
market and customer demand. The solution mainly consists of four implementations options
to satisfy the ‘Rosie bar and grill project’ customers which is:
1. Robotic Kitchen chef and waiters
2. In store smart Kiosk
3. In the store smart tab
4. Smart web and app
The following section briefly explain the potential technology and features will be used in
this project for the solution.
7.1 Artificial Intelligence
All of the solution discussed above is integrated with the AI technology for faster response
and personalize dining experience for the customer in this project. All the devices attached
with self-ordering AI system which reduce the time and cost effective and reduction of staff.
This technology with the system collects millions of data and process it for better customer
experience and predict the future performance. And automatically detect any fraud
transaction and recommend the best dishes and menus for the customers own personal of
choice.
The machine learning algorithm will be used to make recommendation and any fraud
detentions too to detect and monitor any unusual activity going on or not. While the customer
also can touch the screen of the tab and use voice or speech recognition technology to add
order or make suggestion and promotion. The chatbots function of the robot waiter services
will be used to proceeding with order, getting valuable feedback from customers and answer
any questions users might have. In the kiosk system this technology will also going to be use
without any error or delay with the placing order and making payment. In the robotic system,
after receiving the order it will automatically prepare for making dish and assigned some task
to restaurant employees and then start preparing the food. But another amazing about this
technology is that it can adapt or co-up with another technology. The 3D Motion capture
technology will be used such as use the live movement of the human chef and then the
movement is uploaded to robotic database and the robotic chef can cook and download the
variety of recipes which is uploaded.
7.2 SAAS cloud technology
Software as service or cloud technology will the used in the project to connect multiple
location with restaurant and also vendors. Though in this project focus only the five
restaurants across Australia , so the easiest way to connect with the remote restaurant for food
ordering inventory and staff management is the SAAS cloud system.
It can be access from anywhere in the world. Though the main headquarter is in the USA, so
must use this technology for quicker customer management, security and quick
implementation process. Use this technology to interact with the USA databases and can
check Inventory. Not only that, the customers also can manage their account through ‘web
ordering system'. There is lot of features such as “Home Menu, my cart, my Account and the
“Menu management system will be divided into subcategories features such as “add category,
add or edit or delete product. It will also allow user to save items to the cart, allow users to
check out and make payment promptly using credit or debit card and after it users can see the
message after successfully place an order.

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Another potential features will be used by this technology which is “order retrieval system’
which will display all related details of the order information in the cloud. The customer not
only check the ‘order information’ but also the restaurant employees or admin can see the all
order information.
7.3 IOT technology
This the most interesting technology, we going to use in this project. All the devices going to
connect through the Internet of things (IOT) sensor devices because it capable of collect
tremendous amount of data such as take order and process payment. All the robot sensor and
displays tablet and kitchen application also connected through IOT. The kitchen chef or
employee can see promptly the coming order and also the inventory status through this
technology. And also, not only can make payment with IOT technology with credit card or
wallets to pay but also can use facial recognition payment gateway with the help of the IOT
technology.
It helps faster operation and workflow and increased the speed of table ordering process
which is save the energy cost by automation the process. Besides it is also integrated with the
main system with security camera to capture the footage of any suspicious behavior on
restaurant. In case of emergency, such as fire, steal, equipment malfunction, it will
automatically reach and contact the fire brigade or police to control the any unexpected
situation going to happen on restaurants.
7.4 NFC technology
Near field communication technology (NFC) will be use in this project. NFC enable
application in the restaurant can help reduce the cost and boost the customer dining
experience. Customer can see the NFC enable interactive ads and promotion within the
restaurant. And even can place order with NFC enable devices smartphone. With this
technology not only improve customer satisfaction but also better employee’s
communication.
In this project, with this technology the staff can update the menus items, customer can place
an order from the table without waiting for long queue at the counter ,just tap and pay with
secure payment gateway and another potential feature will use by this technology for ‘social
marketing and promotions such as ‘like or share button’ function will be used for the
restaurant. It will also allow users to connect the restaurant app promptly. And after
connecting, it will be going to show and comes up with list of actions such as the ‘coupons’
and ‘view website’, ‘request bill’ buttons and which enable the users to see the best deals and
discounts for the restaurant products. And see the all the ‘Menus items on restaurant, place an
order of foods of choices and after it also can ‘request bill’ features and make payment on the
go using this technology.
7.5 Business Intelligence
This software and technology will help to see what going on in the system such as interactive
monitoring and how to solve the problems within the system. In the main restaurant
application system Business Intelligence technology software will be installed. It will also
predict the customer desires and future performance improvement and analysis the customer
feedback sentiment. The main feature will be the track the customer dining experience and
give the best possible “Menus’ for the upcoming order.
Specially for this solution is consist of the main features and technology is used for restaurant
“management teams’ back of the office they can see analytics of how often different set of

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actions is requested within several hours and notify the management team with the real data
and can monitor the overall process of restaurant and sales using the business analytics
dashboards.
The more details using the most technology and software specification is mentioned in the
section 9 of this project.

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8.0 Hardware and Network Infrastructure
8.1 Overview
To perform the project successfully, a list of hardware is highly suggested to be purchased
because the restaurant’s daily operation will rely on the support of items like POS machine,
LED screen, PCs, switches and routers etc. The reason of why these items are estimated to be
used during business and their functionalities will be justified in the following section.
Specifications and related information will be appended in the Appendix.
8.2 Servers
Total expenditure of hardware
Table 1 Products quantities and prices shows the exact quantities and prices for each product
purchased.
Table 1 Products quantities and prices
Product Suggested quantity Price
Server 1 $8489.00
Router 6 $5994.00
Kiosk 5 $2760.00
Projector screen 5 $4999.00
Tablet PC 10 $4788.00
Desktop 6 $6290.00
Audio speaker 10 $6290.00
Walkie-talkie 15 $1302.75
Robot waiter 10 $30000.00
Robot chef 5 $75000.00
POS Machine 5 $15023.50
Security camera 16 $960.00
8.3 Network
In this project, through the system the main connection will be built through Internet service
providers (ISP) and then dividing into subnetwork. Which is then break it down the into Five
network and routed with the gateway by routers subnet is necessary to interact with different
system in this project more securely. In this project, the internet gateway support IPv4 and
IPv6. The location of the network will available through the Sydney, Melbourne and USA.
The highest bandit and traffic will be provided for smoothly running the system. And after
each gateway the firewall will be integrated with the networking to improve and increase the
security. And then add network Switches for multiple to forward data to end users to connect
and control computer, phones etc devices.
The detailed network topology diagram is shown in Appendix A.

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8.4 Other Hardware
Server
Table 2 Server information explains the reason why a server is included in the proposal and
the features of this server that suit the project
Table 2 Server information
Server
Supplier DELL
Model DELL PowerEdge R840 Rack
Description The PowerEdge R840 accelerates business insights and provide excellent
performance for business analytics. Delivering large memory and consistent
results for demanding applications. Open-Manage Enterprise system makes
IT infrastructure management easy so that business objectives can be
focused. High security and reliability maximize uptime in enterprise data
centre.
Supported by direct-attached NVMs drives, four Intel Xeon Scalable
processors and 112 processing cores, latency is minimized while
performance is maximized, data transition with ultra-path interconnects.
Reducing many IT effort using predictive technology from ProSupport Plus
and Support-Assist.
Justification The DELL PowerEdge R840 Rack Server provides enough processing ability,
high reliability, processing speed and data security which are features that
meet all requirements, it supports data intense workload for AI applications in
this project. Based on the descriptions, the functionalities and performance
PowerEdge R840 can provide is sufficient for hosting the Australian based
operations. One server is needed to provide network services and processing
large amount of data.
Table 3 Router information shows the information of router selection and explanation.
Table 3 Router information
Router
Supplier Cisco
Model Meraki MX64W
Description Cisco Meraki MX provides Unified Threat Management (UTM) solution
with Application-aware traffic control and bandwidth policies. It’s
installation and management are totally run through cloud service which
enables convenient remote management. Meraki MX can provide a

14
comprehensive set of network services, no need for complicated multiple
network devices. MX has services include SD-WAN capabilities,
application-based firewalling, content filtering with CIPA-compliant content
filter, web search filtering.
Justification Meraki MX64W are capable of providing good quality of network services
through branch gateways services, site-to-site SD-WAN, Amazon cloud
management and UTM capabilities. Ensures the network connection of this
IT solution to be stable, secure and fast for staff and customers to use.
Installation is convenient and the price is relatively cheap because it reduces
the demand of other network devices. One MX64W would suits network
needs of one branch. As there is 5 locations and one head office,6 routers
may be needed for appropriate network routing.
Table 4 Desktop computer information explains the usage of desktop and its’ specification.
Table 4 Desktop computer information
Desktop
Supplier HP
Model 24-F0036A
Description For office work, the HP 23.8-inch 24-F0036A Desktop shows a capability of
processing technology, spacious storage, and user-friendly interface to help
staff boost their productivity. This desktop is bundled with a USB mouse and
keyboard, having a package for engaging daily computing tasks. USB 3.0
and USB 3.1 interfaces are equipped, this all-in-one desktop make sure the
smooth connectivity over multiple devices
Justification For desktop, manager has the need to access the inventory information and
staff and customers’ management information which justifies the reason of
needing desktops, day-to-day tasks need to be completed via computer and
messages from control center and AI, IoT applications will be received to
address relative questions. The HP desktop is capable of perform these tasks
and the price is quite affordable. Each one of sites may need one computer to
maintain regular work.
Table 5 Tablet information demonstrate the suggested tablet and the reason of purchasing.
Table 5 Tablet information
Tablet
Supplier Apple

15
Model IPAD Air
Description IPAD Air has A12 Bionic chip with Neural Engine to support performance.
A 10.5inch Retina display with True Tone of apps and pictures. Weight of
one pound and 6.1 mm thin makes this product very portable for people to
hold.
iPad Air features a large 10.5inch Retina display. And with up to 10 hours of
battery life, reduce the effort of charging frequently.
With WiFi speeds up to 866 Mbps and Gigabitclass LTE, iPad Air ensures
the quality and speed of network connectivity.
Justification The need of purchasing tablet is that customers need a device to give order
and to avoid congestion,2 tablets for one location may be possible for
reducing customers’ waiting time. It has retina displaying features which
will boost customers’ appetite by great visual effect.
Table 6 Kiosk information show basic information of the chosen kiosk.
Table 6 Kiosk information
Kiosk
Supplier Wallaby
Model E062324 ELO self-service stand desktop
Description The Wallaby self-service stands enables interaction in high-traffic public
environments. Providing a comprehensive approach to all sorts of customer
experiences in terms of sale and self-service applications such as self-
ordering, loyalty programs, brand experience, patient check-in and etc. With
the Wallaby stands, a 22-inch Windows or Android based self-service touch
screen solution will be available also with printing features.
Justification For demand of kiosk the reason can be justified when there are huge
customer volume and service could not be provided to customers in time,
kiosk can be as another option for custom to give order and do operations,5
kiosks may be needed for each site.
Needed information of POS system is listed below.
Table 7 POS information
POS system

16
Supplier BCI
Model BCI Restaurant-Bar-Standard
Description This is a complete POS payment system with touchscreen, receipt printer,
kitchen printer, credit card reader, software, receipt paper, cables, and
payment processing option. Installation and usage are very easy.
Configurations have already been done. The POS-X combination simplifies
and streamlines operations to increase efficiency.
Justification Each one of the locations may needs a POS system to support cashless
payment requirement and receive card payment.
Information of robot chef and robot waiter is shown below.
Table 8 Robot waiter information
Robot waiter
Supplier AOBO Robot
Model Robot LELE
Description For control function, this robot has functionalities of remote controlling
walking, remote software upgradation, ultrasonic parameter adjustments,
multi-point navigation, dialog system activation mode, obstacle detection
and avoidance, Lidar navigation walks, voice control, to ensure safety,
pedestrian detection and self-balance system have been deployed
Justification Implementation of robot waiter is because it provides a new interesting
option for customers to choose with reducing cost of human service, thus has
a lower payment. This robot has convenient control system for multiple
purposes including voice control and motion control, safety can also be
ensured.
Table 9 Robot chef information
Robot chef
Supplier Moley
Model Moley
Description The robot chef integrates several cutting-edge technologies including
machine learning and Artificial Intelligence, learn how to cook by wired

17
groves and 3D cameras and capturing human chef’s motion around the
kitchen.
Justification 5 robot chefs is suggested to attract custom in each location, the robot chef
can also reduce the need of human force and thus has a lower bill for people
to pay
Table 10 Screen information shows justification and description of screen.
Table 10 Screen information
Display Screen
Supplier Philips
Model BDL8470EU
Description This projector provides diagonal screen size of 84 inch / 213.5 cm and IPS
Panel technology. The optimum resolution: 3840 x 2160 @ 60Hz.Brightness
is 500 cd/m². Contrasting ratio (typical): 1400:1. 3D MA deinterlacing,
Dynamic contrast enhancement, deinterlacing, progressive scan. With these
features, the quality of presenting will be good.
Justification In this proposal,5 projectors are likely to be included for each site. Purpose
of setting up screen is to show customers with product video and
advertisement or necessarily sport games.
Table 11 Audio speaker information shows the information of audio speaker.
Table 11 Audio speaker information
Audio speaker
Supplier MACKIE
Model Thump 15A2
Description The Thump 15A2 features class-leading performance and reliability chest-
thumping low-end and versatility.
1,300 watts of high-output power in a portable package. Class D amplifier
with Dynamic Bass has strong audio effects. Equipping with 15″ low-
frequency driver and 1.4″ titanium dome compression driver. Built-in 2-
channel mixer features multiple playing purposes. XLR thru output for wired
connection to other Thump speakers ensures flexibility.

18
Justification Two audio speakers for each branch may be needed to play music or sound
goes with video. This product has outstanding sound quality to satisfy diners
and reliability and safety which makes it easy to use and set up and reduces
the risk of fire.
Table 12 Walkie talkie information shows the information of selected walkie talkie.
Table 12 Walkie talkie information
Walkie Talkie
Supplier ESYNIC
Model ESY66x2
Description This model has 4 pack two-way radio with 16 Memory Channels and up to 5
Kilometers Range, Can Work Together with Other BF-888s.
The Charger is USB Cable Version, many devices can charger this product
which is flexible.
1500mAh Li-ion Rechargeable Battery supports capacity allows 2-3 hours
charging and 8-9 hours of using.
All products come with 18-Month-Warranty and Lifetime Customer
Support.
Justification Walkie talkies are suggested for restaurant staff to communicate in case
there is any safety problem occurring that may threaten people’s safety. And
they can also be used for staff to maintain the normal operation of
restaurants.
Table 13 Camera information
Camera
Supplier SV3C
Model SV3C Wireless Outdoor camera
Description This camera ensures WIFI set up and stable WIFI connection.
SV3Ci camera will alert customers through mobile phone or send snapshots
to email when motion is detected. This camera supports motion detection
recording to SD card.
The SV3C camera supports SD card with spacious storage up to 128GB.
Motion detection area and alarm sensitivity can be adjusted.

19
Equipped with 36 pcs IR led light, providing a clear night vision. Quality of
night images is ensured by adjust the IR sensitivity.
Justification For security and surveillance reasons, three cameras will be needed for each
5 sites and one camera need to be placed in the head office. This camera can
detect motion and inform user to proof theft and ensure security. Storage is
enough for recording daily operations in restaurants.

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9.0 Software
9.1 Application
This section will demonstrate how our system and application work and how our software is
built and installed. One of the innovative ideas we use in our solution is Robot service, so we
have combined Robot service with our application. Our proposed solution mainly focuses on
building a mobile-end application on smart phone because smart phone has become a necessity
in nowadays life. Therefore, we decide to build an App that can fulfil any customers needs on
it. User of our mobile application can either order food online, self-order food and service in
restaurant, pick up take-away food or order food delivery. More explanation about our software
and system features and structure will be in the Appendix section (Appendix B, C & E).
9.1.1 Develop a mobile-end Application
Table 14 Mobile Application System
iPhone Operating System (iOS) Application
Description • Use X-code, a top iOS system Integrated Development Environment
(IDE), to develop the iOS App on mobile-end using programming
language Swift.
• Support latest version of Swift and Mac OS system.
• X-code supports the latest Software Development Kits (SDKs) and latest
simulators for testing iPhones, iPads and iWatch.
Android System Application
Description • Android Studio, a developer tool and an excellent IDE for programmers
and developers to use programming Java language, to develop android
mobile-end Application.
• Support the latest Android Studio version and 64-bit operating system.
• Support the latest version of Java IDE Standard Edition (SE)
Development Kit (JDK) 8 which is provided by Oracle Technology
Network.
9.1.2 Common Application functions
Table 15 Common Application Functions
Guest login & Member login Guest login doesn’t require username and password, for
users who don’t have an account before and new to the
restaurant. Member login for old customers, it requires a
registration process and all the personal information will be
stored in our database, such as payment methods, feedback,
ranking food, drinks and service.
A foldable dynamic Menu Bar Locate on the top-left corner of the screen, which contains
Settings, Profile, Menu, Self-order, Reservation,
Location, Payment and Log Out labels.
Settings:
1) Reset password

21
2) Receive notification
3) Instructions to teach users how to use this
App
Profile:
1) Individual profile modification
2) Save personal information
Menu:
1) View the menu including pictures
2) Differentiate food categories for users
Self-order:
1) Browse the food and add it in a shopping
cart
2) Confirm an order and inform the chef to
prepare and cook the meal
3) Add extra orders before the bill is checked
4) Choose a favorite payment method (can be
saved in the setting). If a user is a guest user,
he/she may ask a waiter to proceed payment
Reservation:
1) Select a preferable date and time for a
reservation
2) Check availability at that time
3) Successful booking confirmation send via
email
Location:
1) Real-time location through a map
2) Distance between user and restaurants
Payment:
1) Credit card/Master card/Debit card all
accepted
2) Save favorite payment method
3) Allow to use Apple Pay
Log out:
1) Log out the system at any time
2) Guest Login cannot log out
Rank your favorite food and
the restaurant service
After checking the bill, customers are able to leave
comments and feedbacks for the food and service they have.
A list of high-ranked food/drinks and most-ordered can be
viewed in the Menu, customers are more willingly to try
these highly-recommended food when they are difficult to
choose what to eat.

22
9.1.3 Tablet (iPad) on the Table:
For customers who do not feel like using a smart phone, they can always feel free to use a tablet
provided which is attached on their table. It has installed our mobile application and customers
can use all its functions with same interface to order different service on it. No extra time
needed to learn how to operate the App.
• For customers to order food, snacks and drinks.
• Check bill after finishing the meal.
• Ring a bell on screen to call waiters or robots for service.
• Timer count down before food is served to the table.
• Have the same interface and function as mobile application.
9.1.4 Web-end Application (Website):
Browsing our Website is very convenient for customers who want to order food delivery at
home, since it is very easy to operate on a desktop or a laptop. Our Website shares the same
interface and user functions so that users do not need extra time learning how to operate.
• Website which supports all kind of browsers such as Chrome, Firefox, Safari and etc.
• Can be viewed on laptop, PC, smart phone, tablets.
• Use Microsoft Visual Studio as developer tool
• Use language C/C++, C# and Python
• Use frame and front-end technology including (PHP, AJAX, JS, HTML, CSS).
9.1.5 Food Delivery Function and External Services:
Food delivery riders are all from UberEats and Deliveroo because they are professional food
delivery companies and have a very skilled procedure in food delivering. People can also view
our food and delivery menu on these two food delivery Apps.
• Cooperate with Deliveroo and UberEats.
• Transportation service is provided such as Uber and water taxi
• Delivery address must be within 5km from any one of the Rosie’s locations.
• Can only order food delivery during the open time of the Rosie’s
9.2 Operating Systems (OS)
There are several types of mainstream operating systems in the world which are Windows
(Microsoft), Mac OS (Apple) and Linux. Each of the system has its best use in different
circumstances and of course, has its own strength and weakness as well. In our case, we need
a strong and powerful system to handle our database, backup data storage, data recovery,
application development, software installation and maintenance, inventory management, robot
programming, robot maintenance, software testing and security system. Hence, we analyze the
pros and cons for these systems and determine where they should be used and installed in our
business as our solution.

23
9.2.1 Windows OS
Table 16 Pros & Cons of Windows OS
Pros: The most popular operating system in the world, approximately over 80%
PC/laptop users know how to use this system. Easy to pick up for most of the users
since they are very familiar with this system for a long time. It is very suitable to
manage and edit the office document since Microsoft Office tools are all bonded
products. Also, Windows supports lots of free applications.
Cons: Quite insecure because it lacks sufficient Firewall. Vulnerable when being attacked
by virus and hacking. It can neither support iOS application nor develop one. Closed
resource for software development library and tools, which is very bad for
developers to use it.
9.2.2 Mac OS
Table 17 Pros & Cons of Mac OS
Pros: Mac OS system is basically a variant of Unix system. Software packages can be re-
compiled and run on Linux OS. It has an enormous open source library which is
free to use for all Apple developers. The only system to develop an iOS product and
can integrate with other Apple product as well as Apple devices. Compared to
Windows OS, Mac OS is fairly safe and secure so that virus finds it quite hard to
penetrate the defense. App Store ensure all the application is protected from third-
party source.
Cons: It would take some time for new users to get used to the system such as interface
and operating pattern. Apple devices are all very expensive in general so that this
will definitely increase the budget in this project. Different file format form in this
OS sometimes can cause format conversion error when using a Mac OS system to
edit Microsoft Office document.
9.2.3 Linux OS
Table 18 Pros & Cons of Linux OS
Pros: Very suitable and friendly for programming because it is free, open source and
allow users to configure basically everything on a computer. Developers can use
this OS to build the website for the company as well as a web-end application. In
terms of security and anti-virus ability, it is safer than majority of other OS
(including Windows and Mac OS). It can coexist with Windows OS so that you can
install two OS in one machine as a virtual machine.
Cons: Very hard to learn. Not a lot of people know how to use this OS. Do not really
support latest hardware and drivers. There is few support Linux can get from other
application.
9.2.4 Solution
In conclusion, Linux OS can coexist with Windows OS, so these two OS can be mainly used
for programming the website and Android application. Windows has lots of hardware support

24
which in a way covers the disadvantages of Linux OS. Mac OS is of course necessary for iOS
application. Individual Windows OS is also suitable for office staff to work on, mainly for
financial reports, cost assumption, project management, statistics statements, etc. In terms of
data backup which will be mentioned very soon in this report, Linux can be a very strong OS
to handle all the data backup problems. The initial proportion of OS we are proposing to install
would be 35%/35%/30% of our machine and devices for Linux/Mac OS/Windows system
respectively. It is adjustable later on depending on the project requirements and plan changes.
9.3 Anti-Virus Software
Firewalls and Anti-Virus Software are absolutely essential for software and system protection
especially for protecting enterprise level system and data resources. There are a couple of off-
the-shelf Anti-Virus application and Firewall which are free to reach online. According to the
latest ranking in 2019, Total AV, an Antivirus software, is regarded as the most popular Anti-
Virus (AntivirusSoftwareGuide, 2019). Moreover, it can protect our device in all the major
systems we are using such as Windows, Mac, Android and iOS. It saves us a considerable
amount of time installing it. Not to mention about it is totally free to use, so that the project
budge is also cut.

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10.0 Data Management and Database
10.1 Data Management/Data Integrity
The Database Management System we choose to use is MySQL, an off-the-shelf software
developed by Oracle Corporation. Except creating entity relationship between different entities
in different data tables, developers must guarantee and be concerned with the importance of
data integrity while creating these tables. Set up the correct constraints of each table such as
Primary Key Constraint and Unique Constraint, the Database will automatically create index
for the data and increase the searching efficiency which will allow a quick access to specific
information. In other word, data integrity represents the accuracy and consistency of data. If
the data is as neat as possible in the database, it would be fairly easy to maintain and clean it.
Data Normalization technique is used to reduce redundant data which means no mess and no
confusion in the database. Therefore, data is easy to trace and locate and can be encrypted
nicely.
When the database system is implemented, the best way to create and insert tables is to build a
conceptual data model in advance where we can initially establish some relationship between
tables and entities. Therefore, this helps us define the structure of our database system and how
we are about to address details in it. After that, we upgrade the conceptual model to a logical
design model where we add constraints and define data type for each attribute. In the end, we
finalize our model as a Physical Entity Relational Diagram (ERD) Model. This final step is
how we relate our database model to our database management system (DBMS) and how we
actually manage our database practically. Foreign Key Constraint is designed and used in this
model to establish the connection and relationship between the corresponding tables. More
details of the ERD diagram will be shown in the Appendix C.
10.2 Backup Strategy
Data Backup Strategy and Data Recovery Strategy is very critical and significant in managing
business. Enterprises normally require a secondary device, or more likely an additional server
apart from its primary one to backup data against unexpected situation (What is enterprise data
backup software, 2016). This management strategy helps the company to protect its most
important resources and the most valuable business data against unexpected accidents such as
accidental operation, server breakdown, hardware aging, security breach, virus attack and some
other emergency situations. In our case, these accidents could be mobile application crashes
due to memory leak, customer’s personal data leak, robot malfunction and breakdown, data
loss in inventory management and affect food supply and etc. In order to prevent losing
important data permanently, it is essential to implement a backup strategy as soon as possible
in our device and application. We will need support from both hardware and software aspect.
Normally enterprise-level servers and large memory storage disks are often stored in machine
room. More details about hardware solution will be mentioned in hardware section.
First all, we have to decide what back up plan we want to use by considering these important
factors:
• Cost (both money and time)
o Mostly time consumption in our case
o Budget is unlimited
• Identify the risks (Reference: section 12.5 risks)
• Where to backup

26
o Server, machine room
o Software or application self-backup function
o Database management system
• How to backup
o Use one of the Backup plans we offer as a solution
• How often to backup
o Once a week/Once a month maybe more often depends on the amount of the
data
• How to recover
o Best and the most appropriate recovery plan and method
Here are several common methods for enterprises nowadays to back up their data.
Table 19 Full Backup & Incremental Backup
Full Backup
Description Pros Cons
It is very a straightforward and
fundamental method which
means we must back up the
entire database including all the
files, folders, tables and data
models just like using copy-
paste.
Backup the data without
missing any details. Very
easy to operate, no special
skillset is needed.
It is very time consuming
for recovery depends on the
size of the database. Not
efficient because backup
needs to update regularly.
Incremental Backups
This is a method based on Full
Backup. After a full backup is
done, later on we only need to
back up those additional
contents. For example, if a Bull
Backup is done on day one, day
two will back up incrementally
all the files that have been
changed since day one. And on
day 3, it only backs up files that
have been changed on day two
and so on.
Shorter time to back up
between Full Backups. Easy
to operate, fewer files are
copied. One of the most
popular backup methods
nowadays.
Hard to retrieve data
because of so many
subsequent backups
Takes a lot of time to
restore data

27
Figure 5 Differential Backup Figure 6 Incremental Backups
Table 20 Differential Backup
Differential Backups
This strategy is to back up files
that have been changed or
modified since the last full
backup took place, which is
quite similar to Increment
Backups. For example, if a Full
Backup is done on the day one,
day two will differentially
backup all those files that have
been changed since day one.
It’s doing the same on all the
following days after the last full
backup.
Save a lot of time. Store
data differentially instead
of doing multiple full
backups. Easy to restore
because of differential
copies are made.
Size of the differential copy
increases each time after the
former one is taken.
Table 21 Synthetic Backup
Synthetic Backups
It is an advanced solution which
is basically re-assemble Full
Backup, Incremental Backup
and Differential Backup as a
new Full Backup. It is identical
to a normal full backup
solution.
Easy to recover and
restore the data, saves a lot
of backup time. A
combination of different
backup methods.
Complicated to combine all
three types of backups
together, need a lot of extra
space in the memory disk.

28
Figure 7 Synthetic Backup
Google Cloud Service (off-the-shelf)
Table 22 Cloud Backup
Cloud Backups
Copy the database and send it to
an external network and server.
User can access to the data at
any time. It has encrypted both
the dynamic data and static
data. Google Cloud Service is
off-the-shelf service for Cloud
backup solution.
Very good strategy for
recovery. Less cost
compared to other plans.
Good backup storage
investment because it is
configured by the cloud
provider.
Still developing and
improving, not at its best yet.
Very few trustworthy
companies are providing
Cloud Tech and limit our
control of it.
10.2.1 Conclusion & Final Solution:
Considering all these backup plans, Full Backups is essential because it is the basis and
fundamental of the other backup strategies. I would propose to run Full Backups on not only
customers data, inventory data, transaction data but also backup Robot data. Robot service is
the core service in the Rosie’s Bar and Grills therefore we cannot afford the data leak of our
Robot configuration parameters. Transaction is protected by the banks, so we do not need to
worry too much about that. We more likely intend to protect customers’ personal information
and our inventory updates. I propose to use Incremental Backups for daily data backup and
have a Full Backup twice every month. Using cloud server will also be our best solution

29
because the cloud technology is getting better and better. Most of the companies are investing
in Cloud Computing Storage because it has less cost. Combine it with our Backup Strategy,
make sure our data is safely stored and can always be successfully recovered if any accidents
happen.
10.3 Database Management System (DBMS)
As we have mentioned in the last section, we decide to use MySQL (NoSQL + SQL), as our
main database system which is developed by Oracle Technology Network. Here is a list of the
reason why we choose it as our solution:
• Trustworthy product, very popular and practical
• Offers Cloud service
• Off-the-shelf software, easy to install
• Enterprise Edition for a stronger and bigger database storage
• Perform enterprise-grade backup, realize our backup plan
Moreover, because we already have a database in local server and a cloud server for each
restaurant in Australia. We need to build a DBMS to help us manage the database and connect
it with our application interface. So that data can be retrieved via SQL commands that are
called in our web application and front-end application. Users can retrieve information such as
menu dishes, drinks categories, restaurant locations, reservation hotline and so on from our
mobile application and the website. The corresponding queries have already been coded and
implemented in our software. Also, senior developers and programmers are allowed to access
to the internal system to make any modification or upgrades if needed. After all, we need
support from hardware.

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Figure 8 DBMS
10.3.1 Shared Data System
Goals for a shared data system, because customers are allowed to have a meal in one of the 5
restaurants but taking a drink after in another one. From customers perspective, his/her data
must be saved and connected all the time. Therefore, based on the distributed system we
propose to use, we need to handle the shared data problem. It must have a very strong
consistency, high availability and partition tolerance. Data is normally stored in physical disks
of a server, and processors have access to a common area of memory via transportation through
an interconnection network. Shared memory system has an extremely efficient communication
between processors, and they all work in parallel. Because queries work a lot faster in paralleled
database.
10.4 Database Management (DM)
There are several effective ways to improve Database Management.
• Clear all redundant data
• Meaningful data naming
• Assign data to appropriate type
• Data Recovery Plan
• Prioritize security level
• Do not bury data
We have mentioned a lot of data backup strategies and recovery plan in the previous section,
so we will not discuss how to recover our data in this section. For redundant data, we suggest

31
using data normalization technique to remove all the redundancy. Also, data normalization can
determine the data dependency so that data is all logically stored in the database successfully.
Once data is stored, we have to worry about naming and choose a data type for it. In our case,
we have several big data tables and datasets for customers information, inventory, robots,
applications parameters and configuration, staff member information, etc. Make sure we name
each data correctly and reasonably so that when we use queries to look for specific data, we
will not lose track of data. Hence, here comes another problem, what if data cannot be found
in the database. We certainly do not want to deal with this situation. When a customer wants
to have his/her password reset, we do not want to fail to look for his/her data. Make sure every
data is named correctly and can always be found. Another way to prevent this from happening
is to prioritize the security level. Physically, we can put backup server in an isolated and
separated location in our company so that we can keep our data safely in one place. Logically,
we add constraints to it. The most important piece of data will always come in the first place
and of course, well encrypted, too.

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11.0 Business Issues
11.1 Organisational Impacts
11.1.1 Overview
Restaurant have several departments. Therefore, this project will impact some of the
departments. Although ‘Rosie bar’ currently fully operate in USA , they still currently facing
several issues such as security and payment with cash causing error and harder to detect
fraud. It also causing problem for less control of finance. And also need contact with supplier
too for cashless payment. So, for the Australia based project we keep in mind all these issues
for future and continuous improvement for the company.
11.1.2 Organisational Structure
This project will significantly impact on the overall structure of the company. In this section
below table, discuss about the high level of organisation structure and how it will impact on
the decisions problems going to face. The major department of the restaurant such as Owner,
manager, Executive chef and IT staff potentially going to impact on the business departments
of the company. The business owner need to hire and train most of the staff for adopting this
solution because the “automation robotic solution” will change the business IT operation
which will also impact on the organisation structure (Bianca 2017).
Table 23 Organisational structure of Impact
Role Departments Responsibility Impact
Vice
president/owner
Head of all departments Hire, train,
planning and
growth of the
business.
new process and
new change
requirements will be
implemented.
Manager Planning, designing ,
executing ,control and
performance
improvement
Project Approval Project continuity
and change
management
Executive chef Inventory, sales, order Budget or order
Approval
Project continuity
and process.
Staff Handle all IT and
marketing and serving
Communicate and
service the
customers
New skills required
for interact with the
system.
11.1.3 Business Processes
Business process is the activities of the business done by the people or system to produce
some output for the consumers who interact with. In the table below, mentioned about most
of the process going to be interact with our solution when going to be implemented for this
project and show some new impact is any problem may occurs. So, this is important to keep

33
in mind when running and implementation new solution for this project and get some
estimated idea about the properly make the contingency plan later stage of the project
management.
Table 24 Business Process Impact Analysis
Process
Owner
Name of the
process
New skill required Impact (worst-case)
Manager Point of Sale Training on how to track
financial transaction with
the system.
Fail to track and keep up
with the data
Robot
Technician
AI self-ordering
system
Need lot of data and proper
training for run the system
Unable to place order
through robot AI-system
Admin Monitor and
control the
process
Training on how to use the
system
Unable to detect fraud
and solve customer
issues
Consumers Self-check in
booth
Training on how to interact
with the system
Unable to place order
customer Payment of food
and services
Training on how to pay on
touchscreen
Unable to make payment
such as food’s price
customer Facial recognition
process
Training on how to verify
user identity with the new
system.
Unable to verify user
identify and security
verification
11.1.4 Change Management
To implement successful the project, change management is necessary to keep up with the
latest trends and company to survive. To adapt and scale the business in the organisation. But
it is significantly impact on the organisation structure and overall process.
To avoid all these problems in this project the ‘Kotter’s 8 steps change model will be
introduced and used for successfully manage the change in this project for future (Mindtools
2012).
In below briefly discussed about the potential change management for this project (Petrescu
2010):
1.Create urgency
Manager and leader should inspire the people to current state to future state benefits. and
Identify the top restaurant stakeholders that will be affected by the new system such as
business Owner, Executive chef or general managers, and all associated technology expert
employees restaurant.
2.Form a powerful coalition

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Form and communicate with the powerful stakeholder for the change management process
and get an approval from them to support the change such as senior management or owner of
the restaurant.
3.Create vision for chance
Create vision short and understandingly and creative to make its relevant for the project by
communicate low level of the stakeholders of the restaurant such as staff, supplier, finance
department, security departments, administration department and consumers. Make it inspire
and adoptable to for the project and benefits of the organisation.
4.Communicate the vision
Demonstrate the vision and communicate with the positive benefits to the restaurant’s
stakeholders and all the department to keep up in the line such as described in previous point
above.
5.Remove obstacles
Listen to people and get feedback from the affected users of the system concerns and
overcome the problem as early as possible to entire the operation run smoothly as expected. It
can be improve several factors of the system for examples such as for ‘financial departments’
tracking of sales of the system operation.
6.Create short-term wins
Demonstrate the benefits early on and showcase the benefits and make it is divided able to
process for successfully achieved the change requirement targets and most importantly
negotiate with the stakeholders.
7.Build on the change
Keep repeating the above steps and keep deliver the benefits of the new proposed system and
get rewards, feedback such as during the rollout of this project system all potential restaurant
stakeholders must be communicate and informed to implement new system. So, let say if
change is not possible then which can be early as soon avoidable.
8.Anchor the change
Make sure the change stays and embedded in the organisation business procedure and day to
day work activities. Keep everyone on the same level and cerebrate the success of the change
for future and continuous improvements.
In the following section in this report, we discussed some business continuity plan for this
project.
11.2 Business Continuity
11.2.1 Overview
Business continuity allows the company to re-run after an interruption caused by an internal
failure, cyber-attack, or the like. Once the plan is implemented, the company can continue to
operate as it did before the interruption. The most basic business continuity requirement in this
project is to keep the basic functions up and running during the disaster and to restore the bar's
normal operation during the shortest possible downtime. Business continuity is important to
any business, and business continuity in this project focuses on the most important functions
and systems, such as emergency alert systems. There are three key elements to this business
continuity: Resilience, recovery and contingency.

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11.2.2 Risks
Unplanned IT and telecom outages
IT and telecommunications disruptions cost the bar in many ways. For example, the data center
in the order system is experiencing an outage and may have lost more than a few hundred
dollars per minute. This project relies on all aspects of technology: cloud access, credit card or
payment processing, remote access, device monitoring and security. These methods can last a
long way, but most importantly, when the computer goes down, the cost of the company can
be very high.
Cyber attack
The purpose of cyber-attacks is to try to benefit from a vulnerable business system, and
cybercrime is increasing every year. The system in this project may be spyware, viruses and
worm attacks. These malware damages the network through vulnerabilities. Once inside the
system, the malware can do the following: organize access to critical components of the
network, install malware, and disrupt certain components and make the system inoperable.
These are all cyber threats that are becoming more common.
Data crash
A data breach is a security incident in which information is accessed without authorization.
Data breaches can hurt businesses and consumers in a variety of ways. There are four ways to
be targeted: exploiting system vulnerabilities, password vulnerabilities, drive-by downloads,
and targeted malware attacks. For example, the customer management system in the project
stores a large amount of customer personal information, in which the phone number, date of
birth and home address are private privacy information. If data leakage occurs, the data will go
to the criminals, to the business and customers. Life poses a great threat.
11.2.3 Backup Strategy
A solid backup strategy is one of the key elements of bar operations. It takes time and money
to develop a reliable backup plan, but it is far less than the heavy task of rebuilding no backup
data. In this project, we have two backup methods: local backup and remote backup.
Local backup
Local backups, also known as on-premises backups, are in the on-premises setup where the
administrator manually or periodically copies data to a second hard drive or shared drive. With
this setup, we can grasp the value and risk of the bar. Managers can access information at any
time, but information is lost.
Remote backup
When remote backups are heavy, the computer automatically sends the data to the remote
centre at intervals. First, we need to install the software on each computer that needs to be
backed up, set up a backup plan, and mark the files and folders to be copied. This software is
then responsible for backing up the data.
With a remote backup solution, we don't have to pay for equipment, and we can still recover
critical data, such as user personal information, in the event of an accident.
Also, consider the data that is currently only stored in the hard copy. For example: financial
information, contracts and leases, which should be stored in a waterproof safe or filing cabinet
and backed up electronically.

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11.2.4 Disaster Recovery
In the post-construction operation, a large amount of data is generated and stored, which is
very important for operation. Develop technology recovery strategies, as well as recover
hardware, applications and data to meet business recovery needs.
Most of the data is important, and it is critical to the survival and ongoing operations of the
business. Hardware failures, human errors, hackers or malware cause significant loss or
damage to data. The problems that may be encountered during operation are the computer room
environment. We need to install a secure computer room with climate control, conditional
backup power, and the necessary hardware including network, server, desktop and laptop,
wireless devices and peripherals. Cables, cables, and wireless, connected to service providers,
also include many software applications, such as electronic database exchange software and
enterprise resource management software. Some system applications can't run any downtime,
such as an emergency alarm system, and any downtime on this system can harm the bar's
operations and systems.
Data backup plays an important role in bar operations. We will prepare tapes with data backup
software, tapes and a large number of USB drives as an important way to back up data. Many
vendors offer online data backup services, including "cloud storage." This is a very effective
solution for devices with network connections. Software installed on the client server or
computer is automatically backed up.
11.2.5 Business Continuity Strategy During Implementation
Business continuity planning organization
When the process of business continuity planning is initiated, it is important to monitor the
process, including the necessary steps to initiate, plan implementation, develop resources, test
and review business continuity plans.
Business impact analysis
This feature helps organizations identify key processes at internal and external levels. In
addition, business impact analysis must include an assessment of how long the disruption
affects the service and how long the bar can operate without a specific service. For example, if
the online order system is interrupted, it will inevitably cause a lot of losses. In order to reduce
losses, the business continuity plan must restore the system operation in a short time, thus
ensuring the smooth operation of the bar.

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11.3 Staffing and Training
11.3.1 Overview
Figure 9 The general structure of staffing and training program
11.3.2 Staff Requirement
All the staff in ICT department is suggested to attend a regularly training when there is a new
upgrade in the current operating system, especially for new recruits who are not familiar with
the restaurant working routine and the system. For experienced new recruits, such as robot
operators, information technology engineers and senior programmers, since they have been
working for years in industry and acquire all the necessary skillsets. There is no need for them
to accept any training, since we need them to get to their position as soon as possible.
Trainers are usually more experienced staff members in the company who have at least 3 years
of working experience in the industry. They are in charge of organizing the training session
and prepare the assessment for the trainees. Trainees will firstly learn how to operate our
system in our devices and keep track with our development process. When the training session
is complete, each staff has to take a test which determines whether they pass or fail. If anyone
fails, he/she needs to retake the training session. For new recruits, if anyone fails twice in a
row, they will not be offered a job in the company anymore and those who complete the training
session will take his/her place. Regularly assessment is essential and is included as trainee’s
Key Performance Indicator (KPI).
11.3.3 Training Programs
Table 25 Training Routine
1. Lectures/Sessions by Trainers Training includes workshops and lecture sessions.
Trainers introduce the training contents, and
allocate different class based on the new recruit’s
specialty.
2. Background about the solution Introduce our system, software, application,
hardware and database management.
3. Communication between teams
and departments
All the department staff are working as a group,
communication skills is critical when new staff

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will have to get involved in project team discussion
and argument.
4. Learn to use and access to the
internal system
Learn how to use command in our system, no
unpermitted authorized operation is allowed. Only
high-level operators have Write access of the
internal system.
5. Handle challenging work and task Trainees are put into real tasks and assignments,
work with current active colleagues. To train the
ability to solve practical problems in real life.
6. Improve individual skill and
professional ability
Programmers and developers are suggested to
learn more than one skillset other than his/her own
specialty.
7. Complete assessments Trainees, also known as new recruit, will finish the
training session in a month. By solving real
working tasks and learning skillset at the same
time, their performance will be assessed and after
that, officially start to work as an official staff
member.

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12.0 Project Management
12.1 High level overview of rollout
Project management aims to manage all the processes and activities of a project in a
systematic way. In the early stage of this project, project charter is compiled and approved.
After that, stakeholders should be identified. Next phase is definition phase, it involves
determination of different project teams and the developing of project plan. In the design
phase, all the software systems are designed and confirmed. After finishing all the designs,
the development phase is started. During the development phase, procurement is processed
parallel. When all software and hardware are ready, install them in a restaurant with a test
process. Sign the acceptant signature if there is no problem of this restaurant. Repeat the
same processes until all the five restaurants are accepted.
12.2 Project Implementation strategy
This project uses the following strategies (Teamweek 2017):
Start with a clear scope. Stating a project without a clear vison may cause unexpected
difficulties. Project team should invest more time in collecting information, assigning tasks to
specific people and having a good overview of the resources.
Put everything on a visual timeline. A visual timeline gives you a bird’s eye view of the
whole project and resource. The visualized steps and tasks help people figure out if you have
set overly optimistic deployment dates, contributing people to focusing on delivering results.
Prepare to keep planning. Changes happen all the time. The team can have a basic plan for
managing these changes. Set some expectations on how the team should manage unexpected
issues, scope changes, risks, quality communications, etc.
Implement while keeping an eye on the metrics. A project manager should keep an eye on
the following aspects:
• Check the project timeline regularly to have a clear vison of how the team is
progressing.
• Update timeline in time and ensure team members are still focused on the plan.
• Monitor resources including money, time and human resources.
• Monitor team moral.
• Lack of communication.
Keep an eye on the quality. It is not enough to only get a project done on time and within
budget. Delivering a qualified product is on top of everything else. Quality means making
less mistakes and keeping the project on the right track to deliver the expected results.
12.3 Project Plan
12.3.1 Phase 1 – Initiation phase
Planned starting date: 3/11/2019
Planned ending date: 3/22/2019
This phase includes developing project charter, submitting project charter, reviewing project
charter and approval of project charter. After that, all stakeholders relevant to this project are
identified. These stakeholders need to be classified, because different stakeholders hold

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different interests and attitudes to this project. The output of the stage is a stakeholder
register. Then it follows a kick-off meeting, implying this project is formally commenced.
12.3.2 Phase 2 – Definition phase
This phase involves identifying the expectations and collecting of all parties involved with
regard to the project result.
12.3.3 Phase 3 – Design phase
In this phase all systems’ designs will be completed, including diagrams, sketches, flow
charts, prototypes, etc(Indpro 2019).
12.3.4 Phase 4 – Procurement phase
The result of this phase is to procure needed hardware and software. This phase is processed
parallel with development phase.
12.3.5 Phase 5 – Development phase
In development phase all systems should be completed.
12.3.6 Phase 6 – Installation phase
In this phase all the system and hardware are integrated and installed. Firstly, install all
hardware and software in one restaurant, then accept this one and sign signature. Secondly,
select next restaurant to install, then sign the signature. Repeat this process until all five
restaurants are accepted.
12.3.7 Phase 7 – Test phase
Test hardware, software and the whole system in this phase. This phase is not isolated, it is
processed parallel with installation phase.
12.3.8 Phase 8 – Follow-up phase
In this phase, all development and installation work should be completed. The ownership is
transferred from development team to operations.

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12.4 Project Management
12.4.1 Project Planning
Developing the scope statement. This section is defined in Section 3.1 Scope.
Identifying deliverables.
project charter, stakeholder register, project work plan, weekly status report, quality
management plan, test strategy guidance, test summary report for each level of testing (i.e.
unit, system, systems integration, performance, UAT), QA/Testing status reports, staff skills
and training requirements, communication plan, implementation plan, risk management plan,
configuration management plan, training plan, user documentation, post-implementation
review plan and project exit report.
Work breakdown structure (WBS)
This project contains 8 phases, and every phase includes activities. These activities with time
are shown in the WBS attaching at the end of Appendix I.
Gantt Chart
The relationship between activities and current schedule status is shown in Gantt Chart
attaching in Appendix G.
12.4.2 Project Timeframe
This project is constituted by eight phases as listed in section 12.3 Project Plan and lasts
almost two years. Some of these phases are processed parallel. And some of them must
follow the finish-start restriction. The timeframe with important milestones is shown in
Figure 10 Timeframe with milestones.
Figure 10 Timeframe with milestones

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12.4.3 Project Monitoring
The purpose of project monitoring is to ensure that the project progresses are on the right
track (Khare 2019). Steps for implementing project monitoring in this project are as follows:
• Monitor project planning parameters. These parameters involve schedule, timeline,
effort, costing, defects, etc. Project manager is responsible for tracking these metrics
for the project.
• Monitor project risks. Risks in the project should be monitored. These risks can be
various from process, people, tools, and technology.
• Monitor stakeholder involvement. Project manager keeps track of involvement of
different stakeholders. This is done by using different types of meetings and status
reporting.
• Monitor commitments. Project manager tracks commitments of different stakeholders
in this project. Commitments include completing a coding unit, testing, providing data
/ information, review, etc.
• Conduct progress review. Project manager conducts project progress reviews by using
various techniques. These techniques include work progress from team members,
client meeting, third party vendors’ involvement, milestone reviews, etc.
• Monitor data management. Project manager or configuration controller in this project
keeps track of all configuration items like software, hardware and documentation of
the project.
12.4.4 Project Human Resources
12.4.4.1 Roles and responsibilities
Project Manager (PM), (1 position): responsible for overall success of the project. The PM
must authorize and approve all project expenditures. The PM is responsible for evaluating the
work performance of each member. The PM will report project status in accordance with the
communication plan. The PM must have the following skills: leadership / management,
budgeting, scheduling, and effective communication.
Design Engineer (DE), (2 position): responsible for gathering function requirements and
designing software prototype. The Des will be responsible for reporting process status to PM
by the required communication management plan. The Des will assist the implementation
lead to install hardware and software.
Implementation Manager (IM), (1 position): The IM is responsible for the distribution and
implementation, and monitoring of the new software upgrade. With the assistances of design
engineers, the IM must make sure that all coding on new software conforms with
organizational security regulations. The IM has the accountability to report project status to
PM. The IM must be proficient in managing network architecture.
Training Lead (TL), (1 position): responsible for training all relevant staff using this system.
The TL will coordinate training times / locations with each department’s training advocate.
The TL must provide training status to the PM according to the communication management
plan.
The following RACI (responsible, accountable, consult and inform) matrix show the
resources assigned for each work package. See Table 45 RACI Matrix.

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12.4.4.2 Staffing management
Staff acquisition:
Project manager should negotiate with functional and department managers to identify and
assign resources in terms of the project organizational structure. Before the resources
commence working, all resources must be approved by the appropriate functional /
department manager.
Resource calendar:
Use resource calendar to identify the availability of resource. This project will last almost two
years, all resources should be required before the project can begin. Resource calendar
includes staff’s skills, vacations, different working days, or different shifts.
Performance review:
The project manager will review the tasks allocated to each team member and communicate
expected outcomes with them. The project manager will evaluate each team member’s
performance and how effectively they are completing their allocated work.
Recognition and rewards:
• The staff who successfully finish the assigned tasks in time can get a $100 gift card.
• The company will provide family movie tickets for the top two best staff.
• Give the best staff a certification.
12.5 Project Risks and Risk Management
12.5.1 Hardware Risks
12.5.1.1 Risk Identification and Description.
• Poor Estimate Method. When estimate how many devices project needs, engineers
use inappropriate method, leading to incorrect needed number of hardware. If ordered
devices are surplus, this is a waste of money. If the ordered devices are inadequate,
engineers have to order again, which spends more time.
• Insufficient Resource. Hardware suppliers may have not enough devices.
• Hardware suppliers delay deliver products. When deliver the hardware, uncertain
events could happen, which prolongs the hardware installation. These uncertain
events include traffic accident, weather condition and natural disaster.
• Electric static discharge (ESD). ESD is when your body is little bit electrically
charged when touching some hardware component which is made from metal people
could damage it.
• Physical damage to devices and cabling. This results from not responsible treating
hardware components. When Information and Communications Technology (ICT)
professional do not obey the safety rules and endanger hardware to be broken or
damaged, which can lead to a big problem.
• Personal safety issues. The environment hardware working in could cause some
issues. Such as dirty and moisture environment, inappropriate operating by working
staff.
• Performance. Bad hardware performance which slow down the work efficiency and
often shut down.
• Reliability. Hardware reliability means the average time between failures. If the time
is quite long, this could scientifically affect the regular work.

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• Hardware security. It can relate to a equipment used to scan a system or monitor
network traffic. It involves hardware firewalls and proxy servers and hardware
security modules, which detects cryptographic keys for essential features such as
encryption, decryption and authorisation for different systems.
12.5.1.2 Risk Analysis
In this section risks will be prioritized based on their likelihood of occurrence and degree of
potential impact. This Project uses Risk Scoring Matrix which provides a standard method to
calculate grading based on combination of probability and impact ratings. The ordered risks
are listed in
Table 48. Hardware Risk Register.
Risks are initially analysed and evaluated in terms of probability and impact if they should
occur. The probability can be rated as Very Low (VL), Low (L), Medium (M), High (H), or
Very High (VH). The impact can be described as of Very Low (VL), Low (L), Medium (M),
High (H), or Very High (VH) seriousness. See Table 46. Probability and Impact Matrix.
12.5.1.3 Risk Response Planning
• Poor Estimate Method: Hire qualified and supplicated engineers to evaluate the
needed hardware requirements. Double check the estimated results.
• Insufficient Resource: Find more suppliers from worldwide instead of local area.
• Hardware suppliers delay deliver products: Schedule 2 more weeks buffer time. Buy
delivery accident insurance.
• Electric static discharge (ESD): Wear ESD band connected to anti-static mat. Wear no
electrostatic cloth or remove objects that can be easily charged, such as carped.
• Physical damage to devices and cabling: Follow the instructions strictly. Never use
knife to remove screw. Wear non-conductive material shoes to avoid electrical shock.
• Personal safety issues: Keep work areas clean and tidy. Use appropriate tools for your
work. Keep and liquid far from the hardware equipment.
• Performance: Follow the test standards to test the hardware. If the hardware not
satisfied the standard, negotiate with the supplier.
• Reliability: Test the hardware several time to ensure it is the qualified one. If not,
reclaim with the supplier.
• Hardware security: Run a simulation test and monitor if there is any data leak. If the
hardware is not satisfied, reclaim with the supplier.
12.5.1.4 Risk Monitor and Control
a) Risk Escalation Procedures
If risks cannot be resolved by Team Lead level, escalate the risks to Management
Lead level. Generally, these risks significantly impact the project’s scope, schedule,
budget, technical performance, and business performance objectives. These risks, in
addition, involve cross-organization communication and require senior managements’
decision.
b) Risk Management Team Meeting. In the meeting activities in Risk Monitor include:
• Conduct the meeting at 3:00 PM every Monday.
• Meeting attendants include all the stakeholder representatives.
• Make sure all requirements of the risk management plan are being implemented.
• Evaluate the effectiveness of actions taken.

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• Show status of actions to be taken.
• Validate previous risk assessments.
• Identify and record new risks.
• Analyse new risks.
• Track risk response.
• Validate risk mitigation strategies and alternatives.
• Assess impact on the project of actions taken.
• Ensure risk management plan is maintained.
• Update risk register.
c) Feedback and Reporting Processes
Risk Management Team use standard reports to collect feedbacks from any
stakeholders and report them at the meeting.
12.5.1.5 Risk Management Closeout
• Validate the completion of identified risks. Assess any open risks to see if there are
ongoing operational risks and notify operational teem.
• Produce final risk management metrics and evaluate process effectiveness against
established benchmarks.
• Summary experience and archive them to Lessons learned documentation.
12.5.2 Software Risks
• Estimation and scheduling. Project schedule gets delayed if software tasks and
schedule release are not estimated properly. Schedule risks affect project crucially and
lead to project failure.
• Sudden growth in requirements. Requirements can be added in the whole process of
the project. The later requirements provided the more efforts engineers need to spend.
• Employee turnover. Every project is finished by staff. If one or some developers
suddenly leave, this could delay the project.
• Breakdown of specification. Requirements may conflict and some specifications
could be unclear and vague.
• Productivity issues. Software developing takes a long time. Developers often have a
low moral if the process is too long, leading to low productivity.
• Gold plating and scope creep. Gold plating means intentionally adding extra features
to the project. Scope creep refers to adding uncontrolled changes to the Project. Both
of them add unrequired functions to the product’s scope.
• Procedural risks. Activities are not scheduled in an appropriate order. Conflicting
priorities and a lack of responsibilities may happen.
• Performance. Bad software performance which slow down the work efficiency and
often shut down.
• Reliability. Software reliability means the average time between failures. If the time is
quite long, this could scientifically affect the regular work.
Risk ranking see Table 49. Software Risk Register.

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• Estimation and scheduling: Hire experienced engineers. Track all resources including
staff, systems, and skills of individuals.
• Sudden growth in requirements: Identify the issues earlier. Try to think
comprehensively and anticipate the worst-case at the early stage of the project.
• Employee turnover: Ensure the developers have similar knowledge. Developers notify
project mange at least one month early before leaving the team.
• Breakdown of specification: Double check the requirements. Make requirements with
developers.
• Productivity issues: Set realistic schedule. Encourage and reward developers often.
• Gold plating and scope creep: Strictly follow the WBS and review the requirements
weekly. Remove the out of scope functions in time.
• Procedural risks. Organize activities by using precedence cartography. Assign only
one main responsible staff to every activity.
• Performance: Test and improve the software before releasing.
• Reliability: Test and improve the software before releasing.
Same as hardware risks
b) Risk Management Team Meeting
Same as hardware risks.
12.5.3 Data Risks
• Vendor lock-in. It means a software-as-a-service vendor use the data as a bargaining
chip and prevent you from accessing it (Simplicable 2019).
• Data loss. A data storage device cannot store data. The problems can be caused by
physical storage, logical storage, data corruption, transport, vendor issues and digital
obsolescence.
• Data integration. Failing in integration process. Customers, as a result, cannot check
their recent transactions on the website. It often happens between data sources that
create copies.
• Dark data. Data is rashly accumulated that becomes disorganized and difficult to
manage. It is collected by companies but does not use.
• Compliance. Customer details are accidentally leaked to a third party, violating local
regulations.
• Data availability. A market data feed goes down in the middle of market hours, which
lead to disruptions of trading operations at a bank (Simplicable 2019).
• Data remanence. Data is not wiped or deleted properly causing residual data in the
device.

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See
Table 50 Data Risk Register.
• Vendor lock-in: Negotiate with vendor and sign a legal contract with this vendor.
Have a backup vendor.
• Data loss: Take care of the physical storage. Update the malfunctioned input/output
devices. Give feedback if the data is not stored. When update database, make sure the
new one is compatible with the old one.
• Data integration: Work with Database Administrator. Identify the appropriate
integration interface. Choose the right interface medium. Monitor the process closely.
Set security policies and ensure security of the data.
• Dark data: Identify how the data is stored. Clean and reformat the existing dark data.
Eliminate any useless, corrupted and redundant data.
• Compliance: Define a security policy that all employees follow. Monitor the network
and secure backups. Keep passwords and devices secure. Provide security education
to all employees. Maintain compliance with regulations.
• Data availability: Improve physical infrastructure such as servers and disks. Speed up
recovery times, including replacing hardware, rebooting the operating systems and
database services. Eliminate corrupted data (Syncsort 2019).
• Data remanence: Overwriting the data. Use Degausser to erase the disk. Physically
destroy the disks.
12.5.4 Fraud Risks
Asset Misappropriation. Asset misappropriate is a general term which describes a wide range
of employee fraud schemes (i-Sight 2019). In this project these schemes include:
• Inventory theft. Products are stolen by employees, including physically taking or
diverting it in some other way.
• Theft of services. An employee misuse company service. In other words, use
company services or devices to do his personal job for free.
• Expense reimbursement fraud. It includes forging receipts, double claiming for
expenses, inflated expense claims.

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• Procurement fraud. For example, over-ordering product then returning some and
pocketing the refund.
• Payment fraud. For example, altering payee details on payables. Self-authorizing
payments. Colluding with others to process false claims for personal benefits.
• Commission fraud. A staff inflate sales numbers to receive higher commissions or
colludes with clients to collect commissions on falsified sales.
Vendor fraud. It can be committed by vendors or in collusion with employees. Examples are:
• Billing schemes. An employee makes false payments to himself using company’s
vendor payment system.
• Overbilling. A supplier or vendor pads invoices to charge the company for more
goods than it ships or to charge a higher price than agreed.
• Price fixing. It happens when competing vendors collude amongst themselves to set a
minim price or price range.
Data theft. Information is stolen by others. This can devastate a company which relies on its
intellectual property for its product or service. It includes:
• Trade secret theft. Proprietary is stolen and sold to a competitor.
• Theft of customer or contact lists. Customer details is copied, sold and used by
others.
• Theft of personally identifiable information. Customers’ credit card numbers or other
bank information is stolen and sold to other parties.
Risk analysis please see
Table 51 Fraud Risk Register.
Asset misappropriation:
• Promoting a strong ethical culture across the organization.
• Emphasis on fraud-specific training.
• Make sure appropriate due diligence checks are undertaken on new and existing
vendors.
• Reconciliation of purchase orders, booking confirmation, and goods received against
invoices.
• Rotate duties of staff in accounts.
• Conduct random audits of company accounts, supplier records, files and transactions.
• Establishing and running systems and processes for managing conflicts of interest.
Vendor fraud:
• Conduct random audits of vendor files.
• Rotate duties of employees in procurement.
• Compare vendors’ addresses with employee’s address.
• Conduct a dual review process for vendor file management.
• Use data mining to analyse anomalies and patterns.

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Data theft:
• Keep company proprietary information strictly. Open it to people who need it in the
course of their jobs.
• Triggering alarm system if large data and other sensitive information is downloaded
or transferred.
• Monitoring and tracking unauthorised access to sensitive information.
• Properly dispose of confidential information, for example, remove data from storage
disk completely.
• Use strong password for all computers and devices that can access sensitive
information.
12.6 Support
12.6.1 Overview
The overall support plan includes three main factors
• Hardware implementation plan
• Software implementation plan
• Hardware maintaining plan
• Software maintaining plan
During the implementation process, technical team will be responsible for the
implementation and initial set up of database, kiosk, POS system, server, router ,audio
speaker, kiosk, desktop, tablet, walkie talkie and robots, and will also design and develop the
website and mobile app for customers to use.
For long term maintenance, all products that are suggested to purchase have warranty
information which will be demonstrate in following section as well as be shown in appendix.
Technicians are to be hired to address general problems like machine fault and equipment
aging. Software and data team is going to address problems such as debugging and system
iteration and data security and manipulation. Networking specialists will be checking and
maintaining the quality of network connection.

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12.6.2 Implementation Support
A technical team will be recruited for the design and implementation of network and
software, include network structure, restaurant’s website and mobile application, database.
Cost of implementation will consist of device purchase and labour-cost, network specialists
and software engineering specialists will be in charge of the support plan throughout the
implementing stage of project.
To be more specifically,3 years of warranty will be provided for servers, routers, speakers,
screens, robots, computers and POS system while one-year warranty for cameras and walkie-
talkies. If there is a quality problem among products, repairment or replacement will be
conduct.
For implementation stage, contracts offered to all technicians and specialists will be ending
before July 4,2020, exact ending time for each contract will be varying depends on the
planning strategy ,however ,long-term human resource plan has also been developed in order
to do the long-term support which is demonstrated in the next section.
Network connection and Internet Service Provider will be firstly completed along with
routers and server set up. Software, hardware and database will be implemented based on the
initial set up.
12.6.3 Long Term Support
A support team will be held to be responsible for the support and maintenance of network,
database, software and hardware. And an IT help desk will be established to address
enquiries of customers and restaurant staff in case any technical problems are encountered.
If there is any problem regarding database and software and network connection, a long-term
technical team will be running to maintain and address any run time problems, all hardware
devices will have back up devices as one more set of hardware will be purchased to prevent
any malfunctioning from influencing regular business operation.
Website and mobile application and database will be managed and maintained regularly.
Conditions of server and routers and robots will be checked on a weekly basis to ensure they
are running normally .Error detecting application will be nested in IT system to automatically
report any error in network flows and devices .For example if one of the robots has been
found that there is a small problem in his navigation system, a report will be send to support
team which is supported by the build-in remote control system.
12.7 Service Levels and Agreements
12.7.1 Overview
The SLA is a contract between the service provider and the bar management department that
records the services that the provider will provide and defines the service standards that the
provider meaningfully meets. The bar management department can benefit from the SLA
because the provider describes the performance characteristics of the service, can be
compared to the SLAs of other vendors, and provides a solution to the problem of the service.

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12.7.2 Application Availability
For high-availability workloads, our core infrastructure provides seamless disaster recovery
protection by replicating customer data to disaster recovery sites in our geographically
dispersed data centers. Built-in data backup and recovery options are also available for
customers who do not require full disaster recovery.
12.7.3 Infrastructure Reliability
Writing effective and meaningful service level agreements is always a challenge.
Determining certain important technical measurements as a means of ensuring satisfactory
performance is relatively straightforward. However, this is an end-user experience, not a
specific measure that SLAs should focus on.
Assuming an availability standard, the network uptime is 99.5%. This still allows a monthly
downtime of 4 hours. An hour or two of disruption, especially non-working hours, may have
little impact on the end user. If it is more than 4 hours, or even more than 9 hours, the
network has 99.5% of the time available, but due to poor reliability, the end user has a serious
impact during this time.
In bar operations, we negotiate with contractors to build, review, and improve SLAs. What
really needs to be done is to ensure that the IT infrastructure fully supports the business goals
and then the combination of technical metrics needed to achieve the business goals.
12.7.4 Transaction Times
Service Level Agreements (SLAs) typically specify response time criteria that must be met.
While SLAs can have a wide range of metrics such as throughput, uptime, availability, etc.,
we will focus on response time in this article.
Average response time
This is the most common measure of response time, but it is usually flawed. The average
response time simply sums all individual response times obtained in multiple measurements
and divides them by the sample to obtain an average.
Median response time
The median is useful if the average is not a good representation of the distribution. The
median helps eliminate outliers, but the key is a few outliers.
High Availability Data
Center 1
Replication
Backup
Cluster A Cluster B Cluster C
Data Center 2

52
12.8 Project Critical Success Factors
12.8.1 Functional Success Factors
As for functional success factors, there are many factors can affect the project process, the
factors have existed in different aspects.
Hardware solution:
The progressive hardware solution can improve the system performance and system can
support to run several functions at the same time. For example, if there are many customers
make orders at the same time, high system performance can ensure the order function works
properly. Comprehensive software can help managers to improve work efficiency. There are
different software solutions for different functions, which will make the best use of different
functions.
Software solution:
Software solutions include different kinds of system, and each system needs to work together
to achieve functions. For example, the online booking system and data management system
need to work together, because two systems can achieve provide and produce orders. firstly,
data management system collects data and analysis data, the system can choose the most
suitable drinks to the customer. Then, customers can make the order by mobile devices or
websites. By the way, it means that one function needs at least one system to achieve it.
Internet solution:
As for internet solution, it includes firewall, router, and server, hardware and software
solution need to base on the internet solution. Successful internet solution can provide help
for each system to achieve their functions. For example, if there is a theft, the anti-theft
system is already connected, and the staff and the police can find a specific location through
the GPS and positioning system. If there is no network, the specific information and clues
will not be found, which will bring inconvenience to the management of the bar.
Data management:
Successful data management means that the solution can collect a huge amount of data and
analyse the data to provides conclusions. Data management solution has closed relationship
with other solutions, so it needs to work with other solutions to show its functions. Such as
introducing means to different customers, the system can collect data from orders, divide and
search what drinks were be order frequently by some special customers, so in the next time,
the system can provide some drinks which are similar to those drinks to these customers. This
function is based on data management which in order to provide high-quality service.
12.8.2 Non-Functional Success Factors
Staff training:
Issues of staff training is an important part of non-functional success factors, the staff is
employed by a wide range of resource, so the education backgrounds are also different. For
example, there are two people need to be trained, one is graduated from high school and
another one is doctor, so it is hard to make them stay in the same level, because their
knowledge, education background and thinks are different, such training could waste times
and foundations.
Security issues:
Security issue is an important part of non-functional factors, security issues include employee
security issues, customer privacy issues, data security issues, network security issues,

53
hardware and software security issues, security, and emergency measures for security risks. If
any security issue could not be deal with, it will bring troubles to the whole project or even
bring fail to project directly.
12.8.3 Project Success Factors
Project management:
One of the most important project success factor is projects management, the head office of
bar is in the United States, so it is important for them to establish administrative department
in Australia. Successful project management can provide better efficiency in delivering
services, project management provides a “roadmap” that is easily followed and leads to
project completion. It also can enhance customer satisfaction. Functional success factors in
project management are embodied in enhanced effectiveness in delivering services, greater
standing and competitive edge, better flexibility and increases risk assessment.
Stakeholders:
Some stakeholders may be involved for purely political reasons and are not important when it
comes to projects. Another point to consider here is that it may not actually make all
stakeholders happy; some may have objections. However, if you are managing internal
projects, you may need to deal with stakeholders you may need to deal with later. The need
for diplomacy is important, and the political environment can have a major impact on the
ease of project delivery.
Value:
So far, we have talked about the obvious elements of the project; adding value to the business
is not obvious. We may not have even asked the customer about this problem, they may not
have asked themselves. The situation may be that the higher level people have decided to
continue the project, the reasons for which are not fully understood. This may not matter;
what you need to know is if this is the case. This means that you need to understand whether
the project actually has to add value to the business, that is, to achieve a specific outcome for
the business. If so, what happens if no results are provided? Does this lead to major
problems? For example, loss of income? For content management projects, the success of a
project depends on the people who manage the content; if they are not 'properly trained and
able to manage content, it will impact business outcomes. Maybe this particular project is not
important because it is a political project or a pilot project, but if it does matter, you need to
know so that you can take the appropriate measures - such as training to ensure that the
project increases the expected value. This is an essential part of the project's details that are
easily overlooked.
Quality:
Quality seems to be the intangible aspect of the project; the quality of one person is mediocre
for another. It doesn't matter; our goal is to understand the quality that our customers think
and how important they are to them. For example, you can deliver projects on time, but you
can't ensure cross-browser compatibility. This is something I think is important; your
customers may not care if it works for the most popular browsers. Meeting the minimum
accessibility criteria may be considered mandatory, depending on the importance to the
customer. This is what needs to be established; is there a standard that must be met, and in
worse cases, if it is not 'what will happen' is achieved? Are customers willing to take legal
action or may lose revenue? Understanding quality requirements will help you determine
functionality, budget and timelines to ensure your project is successful.

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13.0 Cost
13.1 Overview
The cost of the whole project includes many parts, such as initial costs, solution infrastructure
costs solution implementation costs, recurring costs and total costs. Most of the costs should
be in the solution infrastructure costs and solution implementation, because these two
solutions have many detail cost needed to be budgeting. Also, the total costs are very
important, which with many conditions.
13.2 Initial Costs
Initial costs include the fee of evaluation and recommendations, in the part, the total initial
costs could be divided into four aspects, develop project charter, submit project charter,
project sponsor reviews project charter and project charter signed. The initial costs could be
$2000 in this project.
13.3 Solution Infrastructure Costs
Cashless payment solution costs
Cashless payment solution includes POS machines, payment software, management system
software, information center server and card readers.
Table 26 The cost of cashless payment solution
POS
machines
Payment
software
Management
system
software
Information
centre server
Card
readers
Costs $4,800.00 $2,000.00 $2,000.00 $2,000.00 $900.00
Customer management solution costs
Customer management solution includes database, customer management system software,
computers and fingerprint readers.
Table 27 The cost of customer management system
Database Customer
Management
system software
Computers Fingerprint
readers
Costs $5000.00 $2000.00 $12000.00 $600.00
Network solution costs
Network solution includes firewall software, routers, servers, switches, laptops, wireless hub,
tablets and desktops.
Table 28 The cost of network solution
Firewall
software
Routers Servers Switches Laptops
And
desktops
Wireless
hub
Tablets
Costs $2000 $1000 $20000 $2000 $20000 $1500 $4000
Online order solution costs
Online order solution includes mobile devices, desktops and database.

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Table 29 The cost of online order solution
Mobile devices Desktops Database
Costs $4,000.00 $6,000.00 $5,000.00
Automatic kitchen solution costs
Automatic kitchen solution includes mobile devices, robot waiters, robot chefs.
Table 30 The cost of automatic kitchen solution
Mobile devices Robot waiters Robot chefs
Costs $4,999.00 $150,000.00 $150,000.00
13.4 Solution Implementation Costs
Cashless payment solution costs
Step 1: buy some needed requirements.
Step 2: establish high performance system in the payment machine.
Step 3: connect the system to internet.
Step 4: connect POS machine, screen and other devices with each other.
Step 5: check the system performance before using.
Costs: system designers
Customer management solution costs
Step 1: buy needed requirements.
Step 2: install related software to system.
Step 2: connect database to system.
Step 3: collect customers’ information and store them in database.
Step 4: establish different customer functions.
Step 5: Sync these systems to website and mobile app.
Step 6: Check functions in the system before using.
Step 7: Chink functions on the website and mobile app.
Table 31 The cost of customer management solution implementation
Network programmers System designers System Maintenance personnel
Costs $220,000.00 $230,000.00 $200,000.00
Emergency solution costs
Step 1: bug necessary requirements, such as visions and fire alarms.
Step 2: install camcorders, fire alarms and other devices.
Step 3: connect camcorders and fire alarms with the system.
Step 4: connect the system to emergency departments.
Step 5: check functions before using.
Network solution costs
Step 1: buy necessary requirements, such as routers, servers, switches, laptops, desktops,
tablets and wireless hubs.
Step 2: connect each device to each other.
Step 3: keep network working.
Step 4: connect each device to the internet.

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Step 5: check each devices working with high performance
Table 32 The cost of network solution implementation
Network programmers Server managers System Maintenance personnel
Costs $200,000.00 $210,000.00 $200,000.00
Online order solution costs
Step 1: develop functions on the website and mobile app.
Step 2: check the functions on the website and mobile app.
Table 33 The cost of online order solution implementation
System programmers Server managers System Maintenance personnel
Costs $190,000.00 $200,000.00 $190,000.00
Automatic kitchen solution costs
Step 1: buy robot waiters and chefs.
Step 2: install robot waiters and chefs.
Step 3: buy control center server.
Step 4: Check robot waiters and chefs working well.
13.5 Recurring Costs
staff salary
In this project, staff salary should occupy many costs, which includes operation and
maintenance engineers’ costs, network engineers’ costs and software engineers. The major
cost of operation and maintenance engineers are system operation and maintenance. For
example, each system needs people to operate, robot waiters need staff to control all the time
and check the performance of robot termly. Network engineers should keep the internet
connected and prevent accidents. Software engineers need to programming and develop
suitable software for our project and bar.
13.6 Total Costs
The total costs should include initial costs, solution infrastructure costs, solution
implementation costs and recurring costs.
Table 34 The total cost in this project
Initial costs $2000.00
Solution infrastructure costs $96,800.00
Solution implementation costs $2,000,000.00
Recurring costs $1,840,000.00
Total costs $3,938,800.00

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14.0 Benefits (of Solution / Proposal)
Our proposal is a combination of several cutting-edge technologies. It includes artificial
intelligence, SAAS cloud technology, IOT technology, NFC technology and business
intelligence technology.
As for the technology itself. Business intelligence helps to analyse customers’ interests, and
then propose recommendations to them, which is more appealing for customers.
It is good for customers. Take the online booking system as an example, customers can book
the table and food in advance, reducing the waiting time for customers. All these five
restaurants have connected each other and their data is shared, allowing customers to have
food in one restaurant and pay it in another one, which is convenient and flexible for
customers.
Apart from customers, investors can also enjoy benefits. Labour costs in Australia is quite
high. By using robot services, costs can be saved considerably.
15.0 Recommendations and Conclusions
It is recommended that finish the restaurant one by one. To be more precise, do not finish all
of the five restaurants at once time, other than finish one and sign the acceptant signature.
Follow the same pattern, until all five ones are accepted consecutively for the reason of
progressive improvement. Additionally, this solution involves lots of robots and electric
devices and some of them are fragile, therefore gently operate these devices and check them
regularly.
Cutting-edge and off-the-shelf technologies are used in this project, for example artificial
intelligence, SAAS cloud technology, IOT technology, NFC technology and business
intelligence. Extra hardware is purchased for backup. 7 software systems are developed by
developers to meet the requirements.
This project takes nearly two years, costing $3,938,800, and 20 developers are required. In
addition, advanced technologies are applied in this project. The most noticeable feature of
our solution is robot service. Overall, not only investors can benefit from this solution, but
the customers as well.

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Appendix
Appendix A – Detailed Network Topology Diagram
Figure 11 Network Topology Diagram

60
Appendix B – Data Flow Diagram
1）Order-Serve System
2） Inventory Management System

61
3） Online Food Delivery System
Appendix C – Entity Relationship Diagram

62
Appendix D – Hardware (Detailed Specifications)
Table 35 Server Specification
Server
Memory* 48 DDR4 DIMM slots, supports RDIMM /LRDIMM, up to
2666MT/s, 6TB max
Processor Up to four Intel® Xeon® Scalable processors, up to 28 cores each
Security TPM 1.2/2.0 optional Secure Boot Lockdown and erase
Dimensions &
Weight
Form factor: Rack
Drive Bays Up to 8 2.5” SAS SATA (HDDs/SSDs) max 30TB
GPU: NVidia Tesla
I/O and Ports 4x 1GE, 4x 10GE, 2x 10GE
Table 36 Router Specification
Router
Hardware 250 Mbps 50 clients
Wireless 2-stream 802.11ac and 802.11n, up to 1.2 Gbps
Cloud based centralized system Zero-touch, self-provisioning deployments
Networking and security Stateful firewall
Traffic shaping and application
management
Layer 7 application visibility
Application prioritization
Advanced security services1 Filtering, IPS, AMP Cisco Threat Grid2
Table 37 Screen Specification
Display Screen
Dimensions 1910mm x 1102mm
Display 3840 x 2160 @ 60Hz
Screen size 213.5 cm
Penal IPS
Product weight 154 lb
Table 38 Desktop Computer Specification
Desktop
Display WLED-backlit three-sided borderless display (1920 x 1080)
Motherboard Rhone
Memory 8 GB
Video graphics Integrated graphics
Hard drive 1 TB
Power supply External 65 W (100V-240V)

63
Memory card reader 3-in-1 Memory card reader
Table 39 iPad Specification
iPad
Operating system IOS 12
Capacity 64GB
size 250.6mm 174.1mm 6.1mm
In the Box iPad Air Lightning to USB Cable USB Power
Display 10.5″ Retina display
chip A12 Bionic chip with Neural Engine M12 coprocessor
Camera 8-megapixel photos ƒ/2.4 aperture Five-element lens
Sensors Ambient light sensor
Table 40 Kiosk Specification
Kiosk
Weight Weight Unpackaged: 21.77 lbs / 9.875 kg Packaged: 23.60 lbs / 10.705 kg
Dimension 11.6" x 9.72" x 21.9" / 295mm x 247mm x 557mm
In the box QIG Small black tie-wrap, x2 Hex-wrench (ball-end L-key), 2.5mm, x1
Screws for Desktop Stand (refer to MS drawing for details)
Compatibility 22" I-Series Android/Windows in Portrait and Landscape mode 15" I-
Series Android/Windows in Portrait mode only 15"/17"/19.5" X-Series
AiO in landscape mode only
Table 41 Speaker Specification
Audio speaker
Type Powered Loudspeaker
Crossover Frequency 24 dB/octave @ 2kHz
Maximum Peak SPL 127 dB SPL @ 1m
Enclosure Material Polypropylene with textured black finish
Power Configuration Bi-amped, Class D
Weight 15.8 kg
Dimensions 686 x 442 x 356 mm
Power Source Standard IEC AC cable
Mounting Options Pole, Floor
Inputs 2 x XLR-1/4″ combo
Outputs 1 x XLR (mix out)
Frequency Range 32Hz-23kHz (-10dB)
Signal Processing 4 x voice modes
Total Power 1300W Peak
HF Driver Power Amp 300W
LF Driver Power Amp 1000W
Table 42 Camera Specification
Camera
Product Dimensions: 25 x 12 x 10 cm; 599 g

64
Boxed-product Weight: 612 g
Item Model Number: SV-B06W-720P
ASIN: B077889YRN
Table 43 POS Specification
POS system
CPU Celeron 2.7GHz
MEMORY 4GB
STORAGE 500GB
OPERATINGSYSTEM Windows7 Pro x64
I/O USBx6
DISPLAY 15" LED, 1024x768
DIMENSIONS 14.2? x 9.8? x 13.3?
Table 44 Robot Specification
Robot Chef Currently not available
Robot Waiter
scene Hotel, restaurant, hospital, museum
functions Say hi, navigation, remote control, route planning
Weight: 38kg
Screen: 10.1inch, HD colour LCD screen
Size(mm): 217*136 mm
Loudspeaker: Dual
Appendix E – Software (Detailed Specifications)
Xcode - iOS Developer Document
https://developer.apple.com/documentation/
Android Studio - Android Developer Document
https://developer.android.com/docs
Windows – Microsoft documentation for developer
https://docs.microsoft.com/en-us/windows/
The Linux Documentation Project
https://www.tldp.org/
Mac OS developer
https://developer.apple.com/macos/
MySQL Documentation
https://dev.mysql.com/doc/
DBMS Documentation
https://pythonhosted.org/dbms/
Oracle Database

65
https://docs.oracle.com/cd/E11882_01/server.112/e40540/intro.htm#CNCPT001
Google Cloud Service Document
https://cloud.google.com/docs/
Microsoft Visual Studio for Website and Web Application Developer
https://docs.microsoft.com/en-us/visualstudio/?view=vs-2019
Appendix F – Detailed Breakdown of Costs
Total Costs $3,938,800.00
Initial Costs $2,000.00
Develop project charter $600.00
Submit project charter $400.00
Project sponsor reviews project charter $600.00
Project charter signed $400.00
Solution Infrastructure Costs
Cashless payment solution costs $11,700.00
Customer management solution costs $19,600.00
Network solution costs $50,500.00
Automatic kitchen solution costs $304,999
Online order solution costs $15,000.00
Solution Implementation Costs
Online order solution costs $580,000.00
Customer management solution costs $650,000.00
Network solution costs $610,000.00
Recurring Costs
Operation and maintenance engineers $700,000.00
Network engineers $800,000.00
Software engineers $800,000.00
Appendix G – Implementation Gantt Chart

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Appendix H – Glossary
Artificial Intelligence (AI): The Artificial technology will be used in this project which is
the ability to machine or computer to think and learn.
Internet Of things (IOT): Internet of things technology which integrated with computers
devices and ability to transfer data without human or computer intervention.
Project Manager (PM): Project Manager is committed to initiating, planning, executing,
controlling, and closing the work of a team in order to achieve specific goals and meet
required success criteria during limited time.
Design Engineer (DE): The design Engineer in this project is responsible for designing
software prototype.
Implement Manager (IM): Implement Manager in this project is the person who installs
hardware and software in a certain place with his proficient skills.
Training Lead (TL): Training lead is the person who is responsible for coordinating times
and places to train the staff who is short of a certain experience.
Business Analyst (BA): Business Analyst is the person who analyses an organization or
business domain and records its business or processes or systems, assessing the business
model or its integration with technology.
Service-level Agreement (SLA): Also known as service level agreements, service level
agreements, is a formal commitment defined between service providers and customers. The
service metrics that have been promised between the service provider and the service user -
quality, availability, and responsibility.
Cyber Attack: A cyber-attack is any type of offensive manoeuvre that targets a computer
information system, infrastructure, computer network, or personal computer device. An
attacker is a person or process that attempts to access the system's data, functions, or other
restricted area without authorization, and may have malicious intent.
Data Crash: In computing, a data crash occurs when a computer program such as a software
application or operating system stops functioning and exits.

70
Software License: A software license is a legal instrument (usually the use or redistribution
of software governed by contract law, with or without printed material).
Post-construction operation: over time, systems, components, devices, and components will
tend to shift from their installed state.
Internet of Things (IOT): The Internet of Things refers to the constantly growing network
which carries information of physical objects that are featured with unique IP and
communications between those related objects are enabled by Internet.
Closed-circuit television (CCTV): A video surveillance system for security purposes,
cameras strategically placed.
MYSQL: MYSQL is a relational database management system based on Oracle.
Machine Learning (ML): ML is a study of algorithms and data models to conduct certain
tasks without giving instructive commands given by human.
Appendix I - Additional appendices
Table 45 RACI Matrix
Project
Manager
Design
Engineers
Implementation
Manager
Training
Leads
Department
Managers
Requirements
Gathering
A R R C I
Coding Design A R C I
Coding Input A R
Software Testing A R C I
Network
Preparation
A C R I
Implementation A C R C C
Conduct
Training
A R C
Key:
R – Responsible for completing the work
A – Accountable for ensuring task completion/sign off
C – Consulted before any decisions are made
I – Informed of when an action/decision has been made
Table 46. Probability and Impact Matrix
Probability
(Likelihood)
Impact (Seriousness)
Very Low Low Medium High Very High
Very High
High

71
Medium
Low
Very Low
Table 47. Risk Grading
Score Definition
High An event has a great change to happen. Its occurrence will cause a tremendous
extra cost even to threaten the project to terminate. This risk should be
submitted to upper managers and reviewed routinely.
Medium An event that has a half opportunity to happen. Noticeable cost will increase if
it happens. And this risk should be regularly monitored.
Low An event that has a little change to happen. Even if it happens, it will not cause
an impact on the project.
Table 48. Hardware Risk Register
Id Description of
Risk
Impact
on
Project
Grading Mitigation
Actions
Individual/Group
responsible for
mitigation actions
Time for
mitigation
actions
(week)
1 Hardware
suppliers delay
deliver
products
See
section
12.5.1
M See
section
12.5.1
supplier 2
2 performance 12.5.1 M 12.5.1 ICT 1
3 Reliability 12.5.1 M 12.5.1 ICT 1
4 Hardware
security
12.5.1 M 12.5.1 ICT 1
5 Poor Estimate
Method
12.5.1 L 12.5.1 Project Manager 2
6 Insufficient
Resource
12.5.1 L 12.5.1 Project Manager 3
7 Electric static
discharge
12.5.1 L 12.5.1 Every staff 1
8 Physical
damage to
devices and
cabling
12.5.1 L 12.5.1 Every staff 1
9 Personal
safety issues
12.5.1 L 12.5.1 Every staff 1
Table 49. Software Risk Register
Id Description of
Risk
Impact
on
Project
Grading Mitigation
Actions
Individual/Group
responsible for
mitigation actions
Time for
mitigation

72
actions
(week)
1 Estimation
and
scheduling
See
section
12.5.2
H See
section
12.5.2
Project manager 2
2 Employee
turnover
12.5.2 M 12.5.2 Project manager 1
3 Breakdown of
specification
12.5.2 M 12.5.2 Project manger 1
4 Sudden
growth in
requirements
12.5.2 M 12.5.2 All stakeholders 1
5 Productivity
issues
6 Gold plating
and scope
creep
7 Procedural
risks
8 Performance 12.5.2 L 12.5.2 developer 4
9 Reliability 12.5.2 L 12.5.2 developer 4
Table 50 Data Risk Register
Id Description
of Risk
Impact
on
Project
Grading Mitigation
Actions
Individual/Group
responsible for
mitigation actions
Time for
mitigation
actions
(week)
1 Vendor
lock-in
See
section
12.5.3
H See section
12.5.1
Project Manager 1
2 Data loss 12.5.3 H 12.5.1 Database
Administrator
(DBA)
1
3 Data
integration
12.5.3 H 12.5.1 DBA 1
4 Dark data 12.5.3 H 12.5.1 DBA 1
5 Compliance 12.5.3 H 12.5.1 All employee 1
6 Data
availability
12.5.3 H 12.5.1 DBA 1
7 Data
remanence
12.5.3 M 12.5.1 DBA 3
Table 51 Fraud Risk Register
Id Description of
Risk
Impact
on
Project
Grading Mitigation
Actions
Individual/Group
responsible for
mitigation actions
Time for
mitigation

73
actions
(week)
Asset misappropriation
1 Payment fraud See
section
12.5.4
H See
section
12.5.4
Restaurant manger 1
2 Expense
reimbursement
fraud
12.5.4 H 12.5.4 Restaurant manger 1
3 Procurement
fraud
4 Commission
fraud
5 Inventory theft 12.5.4 M 12.5.4 Restaurant manger 2
6 Theft of
services
12.5.4 M 12.5.4 Restaurant manger 3
Vendor fraud
8 Billing schemes 12.5.4 H 12.5.4 Restaurant manger 1
9 Overbilling 12.5.4 H 12.5.4 Restaurant manger 1
10 Price fixing 12.5.4 H 12.5.4 Restaurant manger 1
Data theft
11 Trade secret
theft
12.5.4 H 12.5.4 Project manager 1
12 Theft of
customer or
contact list
12.5.4 H 12.5.4 Restaurant
manager and DBA
1
13 Theft of
personally
identifiable
information
12.5.4 H 12.5.4 Restaurant
manager and DBA
1
WBS

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