Influence view-of-content-v0.1

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//The Influence View of Content.
Version 0.1 << work in progress needing your critical feedback.
Philip Sheldrake (@sheldrake). 14th Nov 2011. Blog post: http://mnwh.li/influence_view_of_content

Précis.
Categorising media as Paid, Owned and Earned isn’t particularly useful. In
fact, it simply appears to reinforce increasingly irrelevant functional silos.
The Influence View of Content aims to establish something more useful.
It’s a perspective that seeks to help influence professionals think about
how influence goes around and comes around in line with the Influence
Scorecard framework1.

Definition: Influence – you have been influenced when you think something you
wouldn’t otherwise have thought or do something you wouldn’t otherwise have
done.
Definition: The Influence Scorecard – serves as both the methodology for defining
influence strategy and the tool for executing it.

The Influence View of Content, version 0.1, 14th November 2011
Creative Commons License Attribution-Noncommercial-Share Alike 2.0 England & Wales License

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Paid Owned Earned.
With the proliferation of what used to be known as “new media”, it was
natural to attempt some sort of descriptive taxonomy:
Paid
Pay others to have your message on their media.
Owned
This media is (actually or effectively) mine. I can publish what I like.
Earned
Media relations, stakeholder conversations and user-generated content.


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History.
This taxonomy evolved from a traditional regard for media. From what I
can tell, Nokia was an early pioneer of this taxonomy, albeit expressing it
as Owned, Bought and Earned2.
A Forrester blog post by Sean Corcoran3 summed up the situation at the
end of 2009 and Forrester published research4 defining each of the three
media types and providing interactive marketers with prescriptive advice
on how to best apply them.
Edelman’s Dave Fleet proposed extending Corcoran’s model with a fourth
category, becoming Paid, Owned, Earned and Social Media5. This doesn’t
work for me simply because it’s increasingly difficult to find any media
without a social component.
McKinsey proposed two other categories: Paid, Owned, Earned, Sold and
Hijacked6. I couldn’t see the basis for Sold as it’s just Paid viewed from the
other side of the contract. And hijacked is earned – you earned it, just not
in the way you’d envisaged!


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Most recently, Brian Solis has attempted an extension: Paid, Owned,
Earned, Promoted and Shared7. However (and perhaps I’m just anal when
it comes to my expectations of a rational taxonomy) I consider Promoted
to be a form of Paid, and Shared a hybrid of Owned and Earned.

Relevance.
I can’t be the only one wondering however if there’s any value in this
taxonomy. When did you last hear of a marketing and PR strategy that was
lent significant value by this taxonomy? Compared to approaches prior to
the taxonomy’s existence? Infrequently, or perhaps not once?
Whilst I appreciate McLuhan’s “the medium is the message”8, the content
of course is also the message, and I believe it’s appropriate to move away
from this limited taxonomy of media and try to develop a more useful
Influence View of Content.


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The Influence View of Content.
This is a work in progress and its validity will rest on the level of interest,
application and collaboration it stimulates; ie, the influence it has.

Definition: Content – published information.
For the purposes here, I consider a social sharing action to be (re)publishing in so
much as the act raises the content to others’ attention.

In forming the Influence View of Content I consider two questions:

Q1. What might influence the creation of content?
Q2. Is the intent to exert influence central to the creation of every
single piece of content?


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Q1. What might influence the creation of content?
Candidate primary (supertype) influences:
Emotion – I want to express my feelings
Pursuit of organisational objective – eg, I think creating the content
could have commercial benefit to my for-profit organisation
Professional interest – related to what I do for a living (but not
necessarily in direct pursuit of an organisational objective)
Personal interest – but not necessarily emotional
Self-identity – content to reinforce how I’d like others to see me
Status information – eg, the flight is boarding at Gate 42
Public information – eg, anti-smoking health advice leaflet
Education – the content serves an educative purpose
Artistic – artistic expression
Boredom – content for self-stimulation


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Machined – content that is automatically discovered, presented and
published by machines for humans (ie, making sense of ‘big data’ for us).
Rational?
These influences are not mutually exclusive. Emotion could be a subtype of
personal interest for example, but then not every emotional impetus could
be described in terms of being of personal or professional interest. And
George Orwell would have it that “all art is propaganda” of course.
Ultimately, each supertype influence must stand alone in at least one
context of content creation.
A bit about emotion and personal happiness
Aristotle argued that it was in our interest, given our deeply social nature,
to participate in civic life in order to fulfil ourselves. Jefferson followed this
through when he wrote the American constitution and interpreted it as the
‘pursuit of happiness’. Is this pursuit a subtype of Emotion or Personal
Interest?


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A bit about self-identity
Elizabeth Shove and Alan Warde9 note that social theorists maintain
“people define themselves through the messages they transmit to others
through the goods and practices that they possess and display. They
manipulate and manage appearances and thereby create and sustain a
‘self-identity’.”
But does influence on others have to be exerted to accomplish the purpose
of creating a self-identity, or is it sufficient for the content creator to
simply believe others have been influenced accordingly? Does self-identity
simply require self-influence?
A bit about boredom
Shove et al note some social-psychological accounts of consumption
explain that people seek new products and new pleasures because they
need stimulation. Playing new games, trying out new items, exploring new
material objects, and learning new tastes are ways of averting boredom, as
is creating content in the process. The facilities of the many apps and
widgets people try are testament to this need.


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A bit about machined media
Machined media is related to the definition of the Semantic Web10, when
the Web becomes a universal medium for the exchange of data,
information and knowledge. While some initial human direction is needed,
the intelligent agent11 undertaking the discovery and content creation is
then essentially autonomous. The degree of autonomy will indicate
whether machined media is a supertype influence, or servant subtype.
Other candidates
I have identified the following but consider them to be subtypes of the
supertype influences above:
Payment – eg, payment in pursuit of organisational objectives
Collaboration – to work together; but why?
Association – eg, brand association; but why?
For a “cause” – eg, environmentalism; personal or professional interest?
News worthiness – too generic to be useful imho.


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Q2. Is the intent to exert influence central to the creation of every
single piece of content?
Or in other words, when might you create content that seeks no influence?
And in such circumstances, what then is the purpose of its creation?
If we take it that whenever content is intended for others it must be
seeking to affect the other – to influence them to think or feel or do
something – then perhaps the only time content is created without
influence in mind is when the content is created for one’s personal needs
or desires alone?
Importantly for our application here, the instances of content creation not
seeking influence appear few.
Art
George Orwell’s assertion aside, perhaps some art is simply personally
satisfying; content created simply for no other reason than it can be
created.


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Ideas in progress
One might argue that content in private draft format – as embryonic ideas,
as works in progress – is not designed to influence others. But then this is
just one step removed in terms of influence; it’s building up to it.

In conclusion.
The Influence View of Content has been in my head as a work in progress,
and following conversations with those thanked below it is now a work in
progress seeking influence, created for reasons of personal interest and the
pursuit of organisational objectives. I hope it might prove useful before we
might ever call it finished.
The ease and effectiveness with which we manage and learn from influence
flows is integral to the ways all stakeholders interact with organizations to
broker mutually valuable, beneficial relationships12. As most content exerts
influence, every influence professional must seek to understand what
influenced the creation of relevant content, and might then influence it in
future.


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Thanks.
David Phillips, Jay O’Connor, Gabbi Cahane, Andrew Bruce Smith, Mark
Pinsent.


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Endnotes.

1 http://mnwh.li/influenceprofessional
2 http://mnwh.li/danielgoodall
3 http://mnwh.li/forrester_earned_owned_paid
4 http://mnwh.li/forrester_no_media_should_stand_alone
5 http://mnwh.li/davefleet_evolving_social_media
6 http://mnwh.li/mckinsey_beyond_paid_media
7 http://mnwh.li/thebrandsphere
8 http://mnwh.li/the_medium_is_the_message
9Inconspicuous consumption: the sociology of consumption and the environment, Elizabeth
Shove and Alan Warde, published by the Department of Sociology, Lancaster University, 1998
– http://mnwh.li/inconspicuous_consumption
10 http://mnwh.li/wikipedia_semantic_web
11 http://mnwh.li/wikipedia_intelligent_agent
12 The Business of Influence, Sheldrake, Wiley, April 2011


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