The high 5 Of
change mastery
@LenaEmelyRoss www.lenaross.com.au
 Lena Ross, 2016
01
02
03
05
04
FUTURE OF WORK
An understanding of the trends and forces that
are shaping the way we work, so we can connect
people to a purpose and the bigger picture
macro-environment.
DESIGN THINKING
A solution focussed and human-centred approach
to create the future for customers and employees.
AGILE MINDSET
A way of thinking that is nimble, open to all possibilities,
self-directs learning and new ways, and evolves and
adapts to meet change, ambiguity and challenge.
Explores possibilities through intense curiosity.
DIGITAL LITERACY
Leveraging technology to communicate,
engage, co-create and learn, within and outside
the organisation or business.
HUMAN HARDWIRED BEHAVIOUR
A guide for change leaders and practitioners to future-pace their capabilities with
these five skills for change mastery, to optimise relevance and effectiveness in a
disruptive business environment.
Consideration of hardwired drivers for our human
responses to change and feedback, how we
decide and the cognitive biases that trip us up.

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Infographic: Five emerging capabilities for Change Mastery

  • 1. The high 5 Of change mastery @LenaEmelyRoss www.lenaross.com.au  Lena Ross, 2016 01 02 03 05 04 FUTURE OF WORK An understanding of the trends and forces that are shaping the way we work, so we can connect people to a purpose and the bigger picture macro-environment. DESIGN THINKING A solution focussed and human-centred approach to create the future for customers and employees. AGILE MINDSET A way of thinking that is nimble, open to all possibilities, self-directs learning and new ways, and evolves and adapts to meet change, ambiguity and challenge. Explores possibilities through intense curiosity. DIGITAL LITERACY Leveraging technology to communicate, engage, co-create and learn, within and outside the organisation or business. HUMAN HARDWIRED BEHAVIOUR A guide for change leaders and practitioners to future-pace their capabilities with these five skills for change mastery, to optimise relevance and effectiveness in a disruptive business environment. Consideration of hardwired drivers for our human responses to change and feedback, how we decide and the cognitive biases that trip us up.