Information Governance Program
- 1. Establishing an Information Governance ProgramInformation Management SeriesBy Bill Bickford
- 2. The Value of Information: A Definition Value of information (VOI):Is the amount a decision maker would be willing to pay for information prior to making a decision.If you think about it, information can, to some extent, be valued and costed in the same way as another asset of an organization, and included in the financial report. Just as inventory, information goes through the same value-added stages:Raw material (events or processes to be measured) Work-in-progress (information in development)Finished goods (marketable or usable information)
- 3. Information Governance: OverviewInformation governance is a discipline which embodies a convergence of information quality, information management, business process management, and risk management surrounding the handling of information in an organization. Through information governance, organizations are looking to exercise positive control over the processes and methods by which their information is used and handled across the organization
- 4. Building BlocksAutomating information governance processes, enabling organizational collaboration, and systematically enforcing information standards and policies demands the right technology infrastructureTo drive robust, scalable information governance programs, organizations are now implementing a common, enterprise information integration infrastructure—one that leverages a unified information integration platform, is built on shared services, and supports competency centers. Information GovernanceInformation AccessibilityInformation AvailabilityInformation SecurityInformation AuditabilityInformation QualityInformation ConsistencyStandardsPolicies & ProcessesOrganizationInformation Definitions & TaxonomiesMaster / Reference InformationInformation DefinitionMonitoring & MeasurementRoles and ResponsibilitiesTraining & EducationEnterprise Information ModelTechnology & Tools StandardsInformation Access and DeliveryInformation Change ManagementPlanning & PrioritizationOrg. Change ManagementInformation Integration Infrastructure
- 5. Information Governance DriversWhile information governance initiatives can be driven by a desire to improve information quality, they are more often driven by external regulations. Examples of these regulations include Sarbanes-Oxley & HIPAAInformation governance encompasses the people, processes, and information technology required to create a consistent and proper handling of an organization's information across the business enterpriseCommon Drivers:Increase consistency and confidence in information driven decision makingDecrease risk of regulatory violationsRealize the full value of your informationStrategic corporate alignmentStrategic Initiatives:Data Driven Decision MakingRegulatory ComplianceE-DiscoveryCustomer Service ImprovementCost Reduction Process OptimizationPerformance MeasurementIdentify both Internal and External drivers for Information Governance and prioritize them
- 6. Information Governance: InitiativesInformation governance initiatives improve information quality by designating a team that is responsible for information's accuracy, accessibility, consistency, and completeness across the organizationTeam Members:Executive Leadership (CxO)Program ManagerLine of Business ManagersProject ManagementInformation StewardsIT ManagementInformation governance initiatives are usually aimed at achieving a number of objectives including better visibility to internal and external customers, compliance with regulatory law, improving operations after rapid company growth or corporate mergers and acquisitions, or to aid the efficiency and streamlining of business processesThe Information Governance Team should employ some form of methodology for measuring, tracking and improving enterprise information, such as Six Sigma, and utilize a standard set of tools for information mapping, profiling, cleansing, and monitoring.Establish an Information Governance Team with Executive Support
- 7. Information Governance: Program Focus AreasTypes of information:Master DataClient InformationProduct or Services InformationSensitive or Secure InformationPurchased InformationAcquired InformationMajor focus areas within an Enterprise Information Governance ProgramPolicy, Standards and DefinitionInformation Quality and StewardshipPrivacy, Compliance, SecurityBusiness IntelligenceBusiness AlignmentIndentify areas of focus based on your business needs
- 8. Information Governance: Program CharterEstablish a Information Governance Program Charter IT Initiatives:Enterprise Information ManagementMaster Data ManagementEnterprise SearchBusiness Process ReengineeringPlatform Standardization & ConsolidationThe Charter should include:Prioritize needs for Policy, Standards, and information Related Requirements
- 9. Set accountabilities and measures for the design, development, implementation, enforcement, and monitoring of the policies, standards, and information definitions
- 10. Gather Requirements Across the Organization
- 12. Create Standardized information Definitions
- 13. Write Business Rules to enforce the Application of the Policies and Standards
- 14. Monitor and Report on Status of ProgramEstablish a Formal Program
- 15. Information Governance: Standards, & Definition, Policy, & OrganizationFormal Information Governance policies, backed by cross-functional Stewards, can give needed weight to architectural positions. Standards & Definition:Information Definitions & Taxonomies
- 16. Master / Reference Information
- 18. Technology and Tools StandardsPolicy:Information Definition
- 19. Information Access and Delivery
- 21. Information Change ManagementOrganization:Roles and Responsibilities
- 22. Planning and Prioritization
- 24. Organizational Change ManagementObjectives:Information AccessibilityInformation AvailabilityInformation QualityInformation ConsistencyInformation SecurityInformation AuditabilityDevelop a Measurable Approach
- 25. Information Governance:Information Quality & StewardshipThis type of approach or focus typically comes into existence because of issues around the quality, integrity, or the usability of information. Level of Focus:These types of programs begin with an enterprise focus, but are executed initially at the department or project level. Information Governance initiatives focused on Information Quality and Stewardship almost always involve some type of Information Quality Software, which may be used by Business Staff, Technical Staff, Information Stewards, or Designated Information Governance TeamsIdentify stakeholders, establish decision rights, clarify accountabilities
- 26. Collect information Quality rules from across the organization
- 27. Reconcile gaps, overlaps, and inconsistencies in information Quality rules
- 28. Implement Standards and Rule and Monitor
- 29. Report status for quality-focused initiative“Act Local but Think Global”
- 30. Information Governance: Privacy, Compliance, & SecurityThese types of initiatives usually include a strong focus around policy enforcement and sometimes are combined with a focus on information Quality This type of program focus typically comes into existence because of concerns about information Information Security controls, or compliance. Compliance, in this context, may refer to regulatory compliance, contractual compliance, or compliance with internal requirements. Identify and locate sensitive information across the businessAlign governance, compliance, security, and technology frameworks and initiativesHelp assess risk and define information-related controls to manage riskSupport Access Management and Security RequirementsTechnologies Used to:Locate sensitive informationStore sensitive informationProtect sensitive informationMaintain Access & AuthorizationManage policies or controls Create and Enforce Standards and Policies
- 31. Information Governance: Business IntelligenceMany times this area of focus will serve as a prototype for an Enterprise information Governance programInformation must be accessible and must also be reliable…The information Governance around Business Intelligence typically comes into existence because of efforts focused on initial and or ongoing efforts around information quality entering into a information warehouse / ODS or business intelligence system.Most of the time these types of information Governance initiatives are centered on control and designed to be preventative or detective in nature, and are either completely automated or heavily technology augmented.Improve the Value of Information: Optimizing information’s value across the organizationAchieving a single version of the truthImproving confidence in decisionsCreate Business Rules to Reinforce the Application of Standards and Policies
- 32. Information Governance: Strategy and Business AlignmentManagement must be able to make information driven decisions with confidence and not have to second guess the accuracy and quality of the information.Combining information governance with traditional IT – governance and strategic initiatives is very common and provides a more holistic approach for the businessWhen managers find it difficult to make “routine” information driven decisions that effect operations or compliance efforts there needs to be a focus on information Governance when it comes to Strategy and Business Alignment.Establishing councils that analyze business information interdependencies, make decisions, and issue policies is important to establishing and maintaining a strong information governance programMonitor and Report on Status of Information Governance Program
- 33. ConclusionAn information governance program can lay the foundation for managing not just information, but also the entire company or business group. An effective information governance program ensures information is developed, protected, and managed as a valued enterprise asset. It makes information universally visible throughout the organization. It also instills confidence that information is accurate. As such, a information governance program can dramatically improve an organization’s ability to:Establish sound business strategy and make effective decisionsMaximize operational efficiency and effectiveness of all lines of businessManage riskComply with government and industry regulations
- 34. Next StepsEstablish Information Governance Team and Program CharterConduct a formal analysis to define program scope and the strategic valueEstablish a long term roadmap with corporate milestone objectivesExecute Phase 1 - Analysis of Program
- 35. overviewDEEP DOMAIN EXPERTISE, PROVIDING INDUSTRY SOLUTIONS AND SERVICES…Provide Global business and IT consulting services and solutions.
- 36. Leadership team with decades of Big 5 experience built a consulting organization with the expertise of a larger firm while maintaining the speed and flexibility of a boutique.
- 37. Dedicated account teams with the ability to quickly scale project teams.
- 38. A business unit of the Adecco Group, a global services firm with $32B annual revenue.
- 39. Strong technology partnerships and certifications. Our parent company, Adecco, has 6,600 offices in over 70 countries and territories around the worldKey Strategic Alliances
- 40. IdeaServicesBusiness Strategy and Alignment
- 41. Business Intelligence and Data Visualization
- 42. Business Process Analysis and Optimization
- 43. Creative and Interactive Design
- 44. Custom Development and Integration
- 46. Data Processing and Management
- 48. Infrastructure
- 49. IT Strategy and Architecture
- 51. ERP and CRM Consulting
- 52. Project Management and GovernanceQuestions:?
- 53. Contact:Bill BickfordVP Strategic SolutionsIdea Integration904.400.2952Email: bill.bickford@idea.comWeb: http://www.idea.com