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Information Search
   in Databases.
Adminstrative and
 Legal Information
   Veronika Rogalevich, veronik@tlu.ee
  Tallinn University Institute of Information Studies
Database
• a collection of data/information that is organized so
  that it can be easily accessed, managed, and
  updated
• Is a phone directory on paper or dictioanry a
  database?
• Database can be presented/created on different
  medias
• Electronic database consists of digital records and
  usually works in dialog-form – user sends query using
  computer device and database presents results
  (information records relevant to users’ query)

 Tallinn University, Institute of
                                                 8.05.2012   2
 Information Studies
Databases’ classification
• According to publication type: patents, legal
  documents, standards, scientific journals etc.
• According to access possibilities: open access and
  licensed databases;
• According to content type: bibliographic, full-text,
  numeric, images;
• Online and offline: most of them are online
  nowdays, but You can still find databases on
  compact disks or hard disks of computers for local
  use.

 Tallinn University, Institute of
                                                 8.05.2012   3
 Information Studies
Classification by
        Carol Tenopir
10 types of databases by content:
1. Primary legal documents (laws, treaties, court
      regulations)
2. Adminstrative and governmental
      information, regulations, patents and other ofiicial
      publications;
3. News and press-releases for journalists or other
      press-specialists;
4. Newspapers’ news
5. News Agencies’ services
6. Information bulletans, broschures, papers
 Tallinn University, Institute of
                                                     8.05.2012   4
 Information Studies
Continues...
7. Encyclopedias, dictionaries, reference
guides, travel guides, lexicons;
8. Books (bibilographic descriptions) and e-books;
9. Scientific articles;
10. General non-specified articles;




Tallinn University, Institute of
                                                  8.05.2012   5
Information Studies
Database industry
• Electronic databases exist from early 1960-s
• Online databases’ production industry developed
  in 1980-ies.
• There are many different institutions , who are
  producing and developing databases: scientific
  centres, universities, commercial organisations
• But also publishers, who are publishing scientific
  journals and books;
• News agencies;
• Database distributors;

Tallinn University, Institute of
                                                8.05.2012   6
Information Studies
Publishers:
  electronic journals
• Most publishers have electronic versions of their
  journals and many are publishing only electronical
  journals and articles;
• Electronic journals are available only through
  internet (online);
• How to search them:
     o Browsing by titles of the journals
     o Browsing in thematic catalogs or online catalogs
     o Searching in search engines using Advanced search
• Example: Journals, avaiable in Tallinn University
  Library:
    http://atoz.ebsco.com/Titles/4161?lang=en&lang.menu=en&l
    ang.subject=en
 Tallinn University, Institute of
                                                           8.05.2012   7
 Information Studies
Main publishers
• Wiley: http://eu.wiley.com/
• Elsevier, http://www.elsevier.com/
• Springer, http://www.springer.com
• SAGE: http://www.uk.sagepub.com
• Karger: http://www.karger.com/ (biomedical
  science)
• Pearson: http://www.pearsonhighered.com/

• Academic journals are mostly expensive and
  educational institutions buy an access to full texts
    Tallinn University, Institute of
                                                   8.05.2012   8
    Information Studies
Electronic books or e-books
• A book-length publication in digital
  form, consisting of text, images, or both,
• Produced, published and readable on
  computers or other electronic devices
• Many academic publishers produce
  electronic versions of their textbooks and
  study literature
• Some e-book publishers: Harper
  Collins, Barnes & Noble, Academic
  Press, Cambridge University
  Press, O’Reilly, Palgrave
  McMillan, Routledge etc.
  Tallinn University, Institute of
                                               8.05.2012   9
  Information Studies
Ebrary
• Ebrary: http://www.ebrary.com/ e-books distributor
  to libraries
• more than 4,500 library customers around the world
  serving more than 19.2 million end-users
• Mostly static PDF-files with metadata
• Part of ProQuest, available through databases,
• It is possible to borrow e-books for short time through
  ebrary
• Tallinn University Library has access to Academic
  Complete database on eBrary – an e-book
  collection spanning all academic subject areas.
 Tallinn University, Institute of
                                                  8.05.2012   10
 Information Studies
Search possibilities




Tallinn University, Institute of
                                      8.05.2012   11
Information Studies
Tallinn University, Institute of
                                   8.05.2012   12
Information Studies
Tallinn University, Institute of
                                   8.05.2012   13
Information Studies
And more...
• Borrow an e-book using ELLIBS Library
• ESTER pin-code is needed!
• List of publications (e-books) available for
  borrowing:
  http://www.tlulib.ee/files/arts/200/Ellib03306c8e0a9
  95f0c749b4c3c5bba6d94.pdf
• Different loan periods: from 1 day to 14 days.
• For borrowing you need to download and install
  Adobe Digital Editions.


Tallinn University, Institute of
                                                 8.05.2012   14
Information Studies
Free e-books
• Questia (www.questia.com),
• Project Gutenberg
  (http://www.gutenberg.org/wiki/Main_Page) ,
• Google Books: http://books.google.com/ – digitized
  (skanned) e-books, not allowed to copy or print
• http://www.e-book.com.au/freebooks.htm
• Amazon textbook rental (20% of book cost, 30
  days):
  http://www.amazon.com/gp/feature.html?ie=UTF8
  &docId=1000702481
• free Kindle reading apps for mobile devices

Tallinn University, Institute of
                                              8.05.2012   15
Information Studies
Database manufacturers
       or publishers
• Produce databases for libraries and other
  information institutions
• Emerald, ISI, EBSCOHost, Bowker-Saur, Lexis-
  Nexis, OCLC, Ingenta
• Development:
• Bibliographic index databases (only short
  bibliographic records);
• Bibliographic databases with annotations;
• Full text articles’ databases


Tallinn University, Institute of
                                                 8.05.2012   16
Information Studies
Database distributors
• Companies that distribute databases from
  producers to end-users.
• Usually they provide database using
  environments, web-based interfaces for searching
  in one or several databases.
• Database producers can also be distributors
• OCLC, WilsonWeb, EBSCOhost
• Distributors offer different types of databases from
  different producers
• Sometimes it is better to co-operate with distributors
  and sometimes with producers (if You are looking
  for certain quality)
 Tallinn University, Institute of
                                                  8.05.2012   17
 Information Studies
Licenced databased in
               Estonia
• Estonian Libraries Network Consortium (ELNET
  Consortium): is purchasing many licenced
  databases of e-resources for Estonian academic
  libraries;
• The list: http://www.elnet.ee/projektid/yhishange/
• Money for purchasing: consortium membership fees
  + subsidies from governement
• Every University or institution can order additional
  databases and e-resources
• Tallinn University Academic Library list of e-resources
  and databases:
  http://www.tlulib.ee/?LangID=2&CatID=267
 Tallinn University, Institute of
                                                   8.05.2012   18
 Information Studies
EHIS- databases
                     integrated search
• Login, select necessary databases (they are
  grouped by discipline) and click Continue-button.




 Tallinn University, Institute of
                                               8.05.2012   19
 Information Studies
Tallinn University, Institute of
                                   8.05.2012   20
Information Studies
Integrated search
                          possibilities
•     Quick and Advanced search
•     Refine search;
•     Sorting the results (by date, by relevance);
•     Limitation of the results;
•     Saving the results to personal Folder;
•     Subject’s keywords list (thesaurus term);
•     List of found publications (by title);
•     Download/save full texts;
•     Sharing
•     Permalink
•     Articles in audio-form (in English only)
    Tallinn University, Institute of
                                                     8.05.2012   21
    Information Studies
Tallinn University, Institute of
                                   8.05.2012   22
Information Studies
E-newspapers
• PressDisplay database:
  http://www.pressdisplay.com/pressdisplay/viewer.a
  spx;
• provides access to over 1700 newspapers and
  magazines from more than 90 countries in 48
  languages.
• Access to up to 60 days of back issues for each title.
  Limited to 5 concurrent users.
• Advanced search: boolean operators, newspaper
  title, language, date,
• Browsing possibilites on main page of database

Tallinn University, Institute of
                                                 8.05.2012   23
Information Studies
News agencies
• News agencies create and sell news in real time
• News databases, archives, portals
• Possibilities: to read/listen/watch news, search by
  different parameters and sort the results
• BNS: http://www.bns.ee/en/
• BBC: http://www.bbc.co.uk/
• Reuters: http://www.reuters.com/
• Associated Press: http://www.ap.org/
• Interfax: http://www.interfax.ru/
• STT (Finland): http://www.stt.fi/en

 Tallinn University, Institute of
                                                  8.05.2012   24
 Information Studies
Open Access databases of
scholar publications: DOAJ
• Directory of Open Access Journals www.doaj.org:
  7314 journals, 3428 journals searchable at article
  level, 685 945 articles
• Browsing by Journals or topics (disciplines)
• Search by keywords (from articles)




Tallinn University, Institute of
                                                8.05.2012   25
Information Studies
Open access databases
• Open Science Directory: (journals mostly for
  developing countries, but also for other research
  institutions) http://www.opensciencedirectory.net/
• Resource Library: http://findarticles.com/ (Business
  specific articles, dated from 1950-ies)
• Google Scholar: http://scholar.google.com/:
  articles, theses, books, abstracts and court
  opinions, from academic publishers, professional
  societies, online repositories, universities etc.
• Advanced Search and Search Preferences, sorting
  results, refine search
• InfoMine (Scholarly internet Resource Collection)
  http://infomine.ucr.edu/
 Tallinn University, Institute of
                                                 8.05.2012   26
 Information Studies
State and administrative
         information
• eGovernment: use of information and
  communication technology to provide and
  improve government services, transactions and
  interactions with citizens, businesses, and other arms
  of government.
• All European countries show eGovernment
  initiatives, mainly related to the improvement of
  governance at the national level.
• Significant eGovernment activities also take place
  at the European Commission level
• Read more:
    http://en.wikipedia.org/wiki/EGovernment_in_Europe
Tallinn University, Institute of
                                                   8.05.2012   27
Information Studies
eGovernment services in
       Estonia
• In Estonia: http://www.eesti.ee/eng
• information and e-solutions for
  citizens, entrepreneurs and officials
• Requires login (with ID-card, through internet-bank
  or through foreign citizen’s login)
• General state information
• X-road: e-services, official forms




Tallinn University, Institute of
                                               8.05.2012   28
Information Studies
Tallinn University, Institute of
                                   8.05.2012   29
Information Studies
X-road possibilities for
             citizens




Tallinn University, Institute of
                                   8.05.2012   30
Information Studies
Services for enterpreneurs




Tallinn University, Institute of
                                   8.05.2012   31
Information Studies
Sources of legal/law
                 information
• Bibliography of estonian legal information:
  http://bie.nlib.ee/ (BIE database);
• Riigi Teataja (State Gazette):
  https://www.riigiteataja.ee/ (official online
  publication of Estonia, all the legislation texts in
  electronic form)
• Introduction in English:
  https://www.riigiteataja.ee/tutvustus.html?m=1
• Free of charge
• Complex advanced search in database

 Tallinn University, Institute of
                                                     8.05.2012   32
 Information Studies
European legal information
                                   • EUR-Lex: http://eur-
                                     lex.europa.eu/en/index.htm
                                     (European Union Law)
                                   • Pre-Lex:
                                     http://ec.europa.eu/prelex/apc
                                     net.cfm?CL=en (database on
                                     inter-institutional procedures
                                     follows the major stages of the
                                     decision-making process
                                     between the Commission and
                                     the other institutions)
Tallinn University, Institute of
                                                             8.05.2012   33
Information Studies
International law
                         databases
• http://www.law.nyu.edu/library/research/foreign_intl/ind
  ex.htm (Guide to legal databases around the world)




 Tallinn University, Institute of
                                                    8.05.2012   34
 Information Studies
Databases of legal
     information by country




Tallinn University, Institute of
                                   8.05.2012   35
Information Studies
Literature
• Sharing of good eGovernment practices:
  http://www.epractice.eu/
• eGovernemnt in Europe:
  http://en.wikipedia.org/wiki/EGovernment_in_Europe (Article
  in Wikipedia)




 Tallinn University, Institute of
                                                        8.05.2012   36
 Information Studies

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Information search in databases

  • 1. Information Search in Databases. Adminstrative and Legal Information Veronika Rogalevich, veronik@tlu.ee Tallinn University Institute of Information Studies
  • 2. Database • a collection of data/information that is organized so that it can be easily accessed, managed, and updated • Is a phone directory on paper or dictioanry a database? • Database can be presented/created on different medias • Electronic database consists of digital records and usually works in dialog-form – user sends query using computer device and database presents results (information records relevant to users’ query) Tallinn University, Institute of 8.05.2012 2 Information Studies
  • 3. Databases’ classification • According to publication type: patents, legal documents, standards, scientific journals etc. • According to access possibilities: open access and licensed databases; • According to content type: bibliographic, full-text, numeric, images; • Online and offline: most of them are online nowdays, but You can still find databases on compact disks or hard disks of computers for local use. Tallinn University, Institute of 8.05.2012 3 Information Studies
  • 4. Classification by Carol Tenopir 10 types of databases by content: 1. Primary legal documents (laws, treaties, court regulations) 2. Adminstrative and governmental information, regulations, patents and other ofiicial publications; 3. News and press-releases for journalists or other press-specialists; 4. Newspapers’ news 5. News Agencies’ services 6. Information bulletans, broschures, papers Tallinn University, Institute of 8.05.2012 4 Information Studies
  • 5. Continues... 7. Encyclopedias, dictionaries, reference guides, travel guides, lexicons; 8. Books (bibilographic descriptions) and e-books; 9. Scientific articles; 10. General non-specified articles; Tallinn University, Institute of 8.05.2012 5 Information Studies
  • 6. Database industry • Electronic databases exist from early 1960-s • Online databases’ production industry developed in 1980-ies. • There are many different institutions , who are producing and developing databases: scientific centres, universities, commercial organisations • But also publishers, who are publishing scientific journals and books; • News agencies; • Database distributors; Tallinn University, Institute of 8.05.2012 6 Information Studies
  • 7. Publishers: electronic journals • Most publishers have electronic versions of their journals and many are publishing only electronical journals and articles; • Electronic journals are available only through internet (online); • How to search them: o Browsing by titles of the journals o Browsing in thematic catalogs or online catalogs o Searching in search engines using Advanced search • Example: Journals, avaiable in Tallinn University Library: http://atoz.ebsco.com/Titles/4161?lang=en&lang.menu=en&l ang.subject=en Tallinn University, Institute of 8.05.2012 7 Information Studies
  • 8. Main publishers • Wiley: http://eu.wiley.com/ • Elsevier, http://www.elsevier.com/ • Springer, http://www.springer.com • SAGE: http://www.uk.sagepub.com • Karger: http://www.karger.com/ (biomedical science) • Pearson: http://www.pearsonhighered.com/ • Academic journals are mostly expensive and educational institutions buy an access to full texts Tallinn University, Institute of 8.05.2012 8 Information Studies
  • 9. Electronic books or e-books • A book-length publication in digital form, consisting of text, images, or both, • Produced, published and readable on computers or other electronic devices • Many academic publishers produce electronic versions of their textbooks and study literature • Some e-book publishers: Harper Collins, Barnes & Noble, Academic Press, Cambridge University Press, O’Reilly, Palgrave McMillan, Routledge etc. Tallinn University, Institute of 8.05.2012 9 Information Studies
  • 10. Ebrary • Ebrary: http://www.ebrary.com/ e-books distributor to libraries • more than 4,500 library customers around the world serving more than 19.2 million end-users • Mostly static PDF-files with metadata • Part of ProQuest, available through databases, • It is possible to borrow e-books for short time through ebrary • Tallinn University Library has access to Academic Complete database on eBrary – an e-book collection spanning all academic subject areas. Tallinn University, Institute of 8.05.2012 10 Information Studies
  • 11. Search possibilities Tallinn University, Institute of 8.05.2012 11 Information Studies
  • 12. Tallinn University, Institute of 8.05.2012 12 Information Studies
  • 13. Tallinn University, Institute of 8.05.2012 13 Information Studies
  • 14. And more... • Borrow an e-book using ELLIBS Library • ESTER pin-code is needed! • List of publications (e-books) available for borrowing: http://www.tlulib.ee/files/arts/200/Ellib03306c8e0a9 95f0c749b4c3c5bba6d94.pdf • Different loan periods: from 1 day to 14 days. • For borrowing you need to download and install Adobe Digital Editions. Tallinn University, Institute of 8.05.2012 14 Information Studies
  • 15. Free e-books • Questia (www.questia.com), • Project Gutenberg (http://www.gutenberg.org/wiki/Main_Page) , • Google Books: http://books.google.com/ – digitized (skanned) e-books, not allowed to copy or print • http://www.e-book.com.au/freebooks.htm • Amazon textbook rental (20% of book cost, 30 days): http://www.amazon.com/gp/feature.html?ie=UTF8 &docId=1000702481 • free Kindle reading apps for mobile devices Tallinn University, Institute of 8.05.2012 15 Information Studies
  • 16. Database manufacturers or publishers • Produce databases for libraries and other information institutions • Emerald, ISI, EBSCOHost, Bowker-Saur, Lexis- Nexis, OCLC, Ingenta • Development: • Bibliographic index databases (only short bibliographic records); • Bibliographic databases with annotations; • Full text articles’ databases Tallinn University, Institute of 8.05.2012 16 Information Studies
  • 17. Database distributors • Companies that distribute databases from producers to end-users. • Usually they provide database using environments, web-based interfaces for searching in one or several databases. • Database producers can also be distributors • OCLC, WilsonWeb, EBSCOhost • Distributors offer different types of databases from different producers • Sometimes it is better to co-operate with distributors and sometimes with producers (if You are looking for certain quality) Tallinn University, Institute of 8.05.2012 17 Information Studies
  • 18. Licenced databased in Estonia • Estonian Libraries Network Consortium (ELNET Consortium): is purchasing many licenced databases of e-resources for Estonian academic libraries; • The list: http://www.elnet.ee/projektid/yhishange/ • Money for purchasing: consortium membership fees + subsidies from governement • Every University or institution can order additional databases and e-resources • Tallinn University Academic Library list of e-resources and databases: http://www.tlulib.ee/?LangID=2&CatID=267 Tallinn University, Institute of 8.05.2012 18 Information Studies
  • 19. EHIS- databases integrated search • Login, select necessary databases (they are grouped by discipline) and click Continue-button. Tallinn University, Institute of 8.05.2012 19 Information Studies
  • 20. Tallinn University, Institute of 8.05.2012 20 Information Studies
  • 21. Integrated search possibilities • Quick and Advanced search • Refine search; • Sorting the results (by date, by relevance); • Limitation of the results; • Saving the results to personal Folder; • Subject’s keywords list (thesaurus term); • List of found publications (by title); • Download/save full texts; • Sharing • Permalink • Articles in audio-form (in English only) Tallinn University, Institute of 8.05.2012 21 Information Studies
  • 22. Tallinn University, Institute of 8.05.2012 22 Information Studies
  • 23. E-newspapers • PressDisplay database: http://www.pressdisplay.com/pressdisplay/viewer.a spx; • provides access to over 1700 newspapers and magazines from more than 90 countries in 48 languages. • Access to up to 60 days of back issues for each title. Limited to 5 concurrent users. • Advanced search: boolean operators, newspaper title, language, date, • Browsing possibilites on main page of database Tallinn University, Institute of 8.05.2012 23 Information Studies
  • 24. News agencies • News agencies create and sell news in real time • News databases, archives, portals • Possibilities: to read/listen/watch news, search by different parameters and sort the results • BNS: http://www.bns.ee/en/ • BBC: http://www.bbc.co.uk/ • Reuters: http://www.reuters.com/ • Associated Press: http://www.ap.org/ • Interfax: http://www.interfax.ru/ • STT (Finland): http://www.stt.fi/en Tallinn University, Institute of 8.05.2012 24 Information Studies
  • 25. Open Access databases of scholar publications: DOAJ • Directory of Open Access Journals www.doaj.org: 7314 journals, 3428 journals searchable at article level, 685 945 articles • Browsing by Journals or topics (disciplines) • Search by keywords (from articles) Tallinn University, Institute of 8.05.2012 25 Information Studies
  • 26. Open access databases • Open Science Directory: (journals mostly for developing countries, but also for other research institutions) http://www.opensciencedirectory.net/ • Resource Library: http://findarticles.com/ (Business specific articles, dated from 1950-ies) • Google Scholar: http://scholar.google.com/: articles, theses, books, abstracts and court opinions, from academic publishers, professional societies, online repositories, universities etc. • Advanced Search and Search Preferences, sorting results, refine search • InfoMine (Scholarly internet Resource Collection) http://infomine.ucr.edu/ Tallinn University, Institute of 8.05.2012 26 Information Studies
  • 27. State and administrative information • eGovernment: use of information and communication technology to provide and improve government services, transactions and interactions with citizens, businesses, and other arms of government. • All European countries show eGovernment initiatives, mainly related to the improvement of governance at the national level. • Significant eGovernment activities also take place at the European Commission level • Read more: http://en.wikipedia.org/wiki/EGovernment_in_Europe Tallinn University, Institute of 8.05.2012 27 Information Studies
  • 28. eGovernment services in Estonia • In Estonia: http://www.eesti.ee/eng • information and e-solutions for citizens, entrepreneurs and officials • Requires login (with ID-card, through internet-bank or through foreign citizen’s login) • General state information • X-road: e-services, official forms Tallinn University, Institute of 8.05.2012 28 Information Studies
  • 29. Tallinn University, Institute of 8.05.2012 29 Information Studies
  • 30. X-road possibilities for citizens Tallinn University, Institute of 8.05.2012 30 Information Studies
  • 31. Services for enterpreneurs Tallinn University, Institute of 8.05.2012 31 Information Studies
  • 32. Sources of legal/law information • Bibliography of estonian legal information: http://bie.nlib.ee/ (BIE database); • Riigi Teataja (State Gazette): https://www.riigiteataja.ee/ (official online publication of Estonia, all the legislation texts in electronic form) • Introduction in English: https://www.riigiteataja.ee/tutvustus.html?m=1 • Free of charge • Complex advanced search in database Tallinn University, Institute of 8.05.2012 32 Information Studies
  • 33. European legal information • EUR-Lex: http://eur- lex.europa.eu/en/index.htm (European Union Law) • Pre-Lex: http://ec.europa.eu/prelex/apc net.cfm?CL=en (database on inter-institutional procedures follows the major stages of the decision-making process between the Commission and the other institutions) Tallinn University, Institute of 8.05.2012 33 Information Studies
  • 34. International law databases • http://www.law.nyu.edu/library/research/foreign_intl/ind ex.htm (Guide to legal databases around the world) Tallinn University, Institute of 8.05.2012 34 Information Studies
  • 35. Databases of legal information by country Tallinn University, Institute of 8.05.2012 35 Information Studies
  • 36. Literature • Sharing of good eGovernment practices: http://www.epractice.eu/ • eGovernemnt in Europe: http://en.wikipedia.org/wiki/EGovernment_in_Europe (Article in Wikipedia) Tallinn University, Institute of 8.05.2012 36 Information Studies