Infrastructure and APM Approach and Framework v.3
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This document discusses an application performance monitoring (APM) framework and evaluation approach. It defines five components of an APM framework: end user experience, runtime application architecture, user-defined transaction profiling, application context monitoring, and analytics. An evaluation approach is proposed which includes creating an inventory of existing APM tools, identifying gaps, providing options for an integrated APM tool suite, and proposed shared service offerings. Key stakeholders are suggested. The evaluation process and examples of proposed shared service offerings are also outlined.
Infrastructure and APM Approach and Framework v.3
- 1. APPLICATION PERFORMANCE MONITORING FRAMEWORK AND EVALUATION APPROACH
- 2. 2 Components of an Application Performance Monitoring (APM) Framework Approach to evaluating an APM Framework Example Shared Service offering Objective/Agenda
- 3. Components of an APM Framework
- 4. 4 The APM Framework is defined by five distinct dimensions of, or perspectives on, end-to-end application performance. While each of these five perspectives are distinct and often deployed by different stakeholders, true insight into application performance is only gained through interaction and interlocks between these perspectives. Definition of an APM Framework
- 5. 5 1. End User Experience End to End Performance 2. Runtime application architecture HW, SW and the communication between them 3. User-defined transaction profiling Real and synthetic transactions 4. Application Context Monitoring Resources consumed by the application thru the interaction with HW and SW 5. Analytics Proactive identification and remediation of issues either automated or manual and Capacity Planning APM Framework Components How the user views performance How IT groups view performance How the business views performance What REAL performance is What IT does to fix performance issues Key Takeaway: Framework components are additive and deployment of each component provides additional insight into application performance
- 7. 7 Create a current inventory of existing Application Performance Monitoring tools in use Identify areas of overlapping or redundant capabilities and gaps in APM Framework components Provide options on an integrated APM Tool Suite Propose a set of shared service offerings for APM Monitoring, alerting and dashboards Evaluation Objective
- 8. 8 Information Security Office Enterprise/Solution Architecture Technology/Infrastructure Services Servers, Storage, Network IT Service Management Service Desk Incident, Change, Problem, Release Management Application Support Groups Suggested Participants
- 9. 9 • Distribute overview and pre-work • Interviews with Stakeholders • Compile Interview results Identify Current Situation • Analyze inventory against APM Framework components functionality • Evaluate against Gartner Magic Quadrant • Create Map/Gap Analysis outcome Conduct Map/Gap Analysis • Outline options on creating Integrated APM Tool Suite • Invest, Remain, Replace, Retire alternatives for APM tools Create Options for APM suite • Create a proposed set of APM shared service offerings Proposed Service Offerings Evaluation Process
- 10. 10 Application inventory/list categorized by criticality - Tier 1,2, 3 Monitoring tools inventory/list for: Server Storage Network Database Services Application Framework - .Net or Java Transaction monitoring – real or synthetic Pre-work from Participants
- 11. 11 Low-hanging fruit is typically found in Runtime Application Architecture (Infrastructure Monitoring) area – Ping, CPU, Disk and Memory Start with agentless monitoring as this tends to be an easier hurdle to overcome than agent based monitoring Dashboards provided to customers show both their applications and the infrastructure they are hosted on Crawl, walk, run - grow shared service offerings based upon customer need/demand Findings from Other Clients
- 12. Examples
- 13. 13 Proposed APM Shared Service Offerings Foundational Elements Runtime Application Architecture, Alerting and Dashboards Application Context Monitoring User Defined Transaction Profiling End User Experience Incident Ticketing Tier 1 Mission Critical Application Context Monitoring User Defined Transaction Profiling Tier 2 Business Critical Incident Ticketing Incident Ticketing Tier 3 Business Important Widespreadbusinessstoppage. Significantexposureforcustomer’spublic reputation.Possiblefinancialimplications Businessstoppagebutworkaroundsexist, Moderateexposuretocustomer’spublic reputation.Possiblefinancialimplications Littletonobusinessstoppage.Littletono exposuretocustomer’spublicreputation. Littletonofinancialimplications