Instructions recently, you have noticed a change in the way your
- 1. Instructions Recently, you have noticed a change in the way your colleagues are communicating. There is a lot of gossiping, and much of what is shared is false. This is starting to affect the culture of your office, as there is a lot of negativity and hurt feelings. After some careful thought, you decide to share your concerns with your colleagues. Utilizing the concepts from this unit, draft an email to your colleagues explaining the importance of communication and how to effectively share information both in person and via email. Include the consequences of gossip and false information in the workplace. Remember that these are your coworkers, and you want to keep a positive relationship with them, so your email should be professional in manner and outline your concerns. Your complete assignment must be at least two pages in length. Outside sources are not a requirement for this essay. Instructions For this essay, you will explore both internal and external customer service and consider ways to provide excellent ser vice to customers within an organization and outside the organization. Your essay should address the following questions: 1. Explain your definition of internal customer service. How do you personally provide excellent internal customer service to your colleagues? 2. Explain your definition of external customer service. What is an example of an organization that you feel provides excellent external customer service? Describe this organization and how it provides excellent customer service. 3. How has social media and the Internet changed customer service? What suggestions can you give to an organization that is struggling with online customer service?
- 2. Your complete essay must be at least two pages in length. Outside sources are not a requirement for this essay. Using the CSU Online Library, identify an article on an ethical issue in the workplace. This article should include a case study of an ethical incident by an organization. Create a case study that addresses the following questions: · What was the ethical situation, and what led to the problem? · How did the organization respond? · What were the consequences of these actions? · What did you learn about professional ethics through this case study? Your complete case study must be at least two pages in length. Adhere to APA Style when constructing this assignment, including in-text citations and references for all sources that are used.