Interpersonal Communications Project 3
- 1. Interpersonal Communications How to Handle Criticism
- 2. Presentation Introduction Common Responses to Criticism How to Handle Criticism Non-Defensively Role Play Your Feedback
- 3. Common Responses to Criticism Withdraw Rationalize Counterattack Re-focus the Refuse to negative listen by Admit the attention from silently criticism but ourselves to accepting the follow it with our critic. criticism to an excuse. Place blame avoid conflict. on them.
- 4. How to Handle Criticism Non- Defensively Pause and Breathe Let It Go! Think First, Then Respond Ask Questions Agree with the Criticism Say Thank You
- 5. Handling Criticism Non-Defensively: Pause and Breathe Avoid responding emotionally by pausing for a moment Breath to calm yourself and control your response.
- 6. Handling Criticism Non-Defensively: Let It Go! Don’t take criticism personally It is not an attack against your character Separate the attack and consider you may not be the cause
- 7. Handling Criticism Non-Defensively: Think First, Then Respond Listen carefully to what the other person is saying Then take your time to respond
- 8. Handling Criticism Non-Defensively: Ask Questions Ask examples for clarification - “You’ve said I’m not presenting a good attitude to members; can you describe exactly what I’m doing?” Guess about the details of the criticism - if the criticizer isn’t willing or offering any specifics, you can guess. “Was it the way I handled Keith when he arrived late for meeting?”
- 9. Handling Criticism Non-Defensively: Ask Questions Paraphrase the critic - “When you say I have a bad attitude toward our members, it sounds like you think I’m not showing them the respect they deserve.” Ask what the critic wants - “How could I behave in a better way around members?”
- 10. Handling Criticism Non-Defensively: Agree with the Criticism Agree with the facts – when confronted with the facts, face up to the truth. “You’re right. I’ve missed meetings 3 times.” Agreeing with the facts doesn’t mean you’re accepting responsibility for every thing imaginable
- 11. Handling Criticism Non-Defensively: Agree with the Criticism Agree with your critic’s perception – when you find out the basis of the criticism, acknowledge how the other person sees you are at fault. “I understand why it might seem that way…” Agreeing with the perception doesn’t mean you accept your critic’s perception of you. Instead you acknowledge their right to view the situation in a way, which differs from yours.
- 12. Handling Criticism Non-Defensively: Say Thank You Thank the person for bringing up or confronting the issue. “Thank you for bringing it up, if you hadn’t we would never have resolved this.”
- 13. Role Play
- 14. Your Feedback