Interpesonal communication ppt
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This document discusses interpersonal communication and identifies five common methods: written, telecommunications, third party, face-to-face, and gestural. It notes that effective communication is key for employees at all levels as they typically spend 70-90% of their time communicating. The five methods are then described in more detail, with written communication highlighted as ensuring everyone receives the same message but being less effective than face-to-face or telecommunications which allow for feedback. Perceptions, expectations, and building interpersonal skills are also covered.
Interpesonal communication ppt
- 2. OBJECTIVES Be able to understand five common methods of communicating Given communication situation, be able to identify different communication behavior of individuals
- 3. INTERPERSONAL COMMUNICATION DEFINED Communication is a social process involving understanding and transfer of information from one person to others.
- 4. ROLE OF INTERPERSONAL COMMUNICATION Employees at all levels spend majority of their day communicating The major skill upon which employees depend is communication Unless employees can communicate with their fellow employees, boss and supervisors they are doomed to failure as effective managers
- 5. 11 9 8 7 6 5 4 3 2 10 FACTS ABOUT INTERPERSONAL COMMUNICATION Whatever media used employees use 70-90% of their waking hours communicating. Only too often People do not say what they mean and do not mean what they say.
- 6. THE POWER OF IDEA The power of idea largely depends on two things. The swiftness and clarity with which it is received. The ease with which it is recalled.
- 7. FIVE METHODS OF COMMUNICATING WRITTEN COMMUNICATION Includes letters, faxes memos Some experts believe that communicating with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message. TELECOMMUNICATIONS
- 8. It includes telephones, intercom and other voice communication. Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal) THIRD PARTY COMMUNICATION Worst of four methods. Not only the message coveys the meaning author intends but also the message may be interpreted differently by the receiver
- 9. It leads to ambiguity and confusion. FACE TO FACE It is the best way to communication in most cases Offers full range of communication. Sender can impart desired meaning and receiver can ask questions or ask if clarification is needed.
- 10. However the effectiveness of medium depend s on kind of message and characteristics of listener. GESTURAL COMMUNICATION. This type of communication is done without the use of speech .Thoughts are communicated through bodily movements. YouTube - Body language - Gestures.mp4
- 11. IMPORTANT TERMS IN INTERPERSONAL COMMUNICATION SENDER OR SOURCE ENCODING CHANNEL DECODING RECEIVER FEEDBACK
- 12. PERCEPTIONS AND ATTITUDES WHAT WIFE SAYS TO THE HUSBAND ……….go to the store, lay down the mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishes What husbands hear Go blah blah blah lay down blah blah blah and Blah blah blah get blah blah blahs some blah blah blah rest.
- 13. DIFFERENT EXPECTATIONS HOW DOES SALES THINKS We need 10 more people It will lead to greater sales Hence greater profit. HOW DOES HR THINKS We need to cut sales staff by 10 It will reduce cost Hence increase profit
- 14. SOLUTION Effective interpersonal communication
- 15. ROLE OF PERCEPTIONS IN INTERPERSONAL COMMUNICATION accurate self perception increases the likelihood of accurate interpersonal communication. realistic perception of others is a key element in solving problems jointly and working with others. TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:
- 16. Stereotyping-typically classifying a group on basis of a bias The halo effect-positive impression of someone Implicit personality theory-assumption that traits go together
- 17. BUILDING INTERPERSONAL SKILLS THEORY OF BALANCE BY DARWIN There is a tendency to maintain balance in our body, structure and attitude. In case of imbalance balance is regained through cooperation with our peers and family. EMPHATIC LISTENING We are either speaking or preparing to speak.
- 19. Ask…….are we ignoring? Are we pretending? Are we selectively listening? Are we listening attentively? Are we indulging in emphatic listening?
- 20. ITS NOT WHAT WE SAY BUT WHAT WE ARE Interpersonal communication cannot make up for ineffective actions or half hearted efforts because Superficial words could easily be sensed Character and integrity generates trust and communicates most
- 21. SAYING WHAT WE MEAN AND MEAN WHAT WE SAY Taking responsibility for the every word uttered. Activating the brain before activating the mouth. Thinking of the impact words will have.
- 22. BULDING INTERPERSONAL SKILLS Apologizing seriously in case of mistakes. Keeping commitments . Attending to little things. Engaging mind before mouth. Criticizing action behavior instead of personality.
- 23. TEN COMMANDENTS Smile always. Be appreciative. Pay attention. Practice active listening. Bringing people together. Resolve conflicts. Communicate clearly using simple language.
- 24. Step in others shoes. Avoid complaining.