3. The deeper signal isnʼt in the metrics
What metrics show
Where metrics live
Delivery speed NPS Bugs resolved
Trust issues Edge cases Misalignment
5. Micromanagement
■ Rewrite specs
■ Focuses on control
■ Fixes for the team
■ Creates fear
■ Interrupts ownership
■ Spot-checks outputs
Strategic Depth
✓ Asks clarifying questions
✓ Focuses on context
✓ Surfaces root causes
✓ Builds trust
✓ Strengthens ownership
✓ Connects execution to outcomes
Micromanagement vs. Strategic Depth
One leads with solutions. The other leads with curiosity.
6. Instead of…
1. This doesnʼt make sense.
2. Why would you do it like that?
3. We need to fix this.
4. Thatʼs not what we agreed on.
5. Just do it this way.
Try Saying…
1. Can we talk through this from the
userʼs lens?
2. What was the context that shaped this
approach?
3. Whatʼs the underlying pattern we
should solve for?
4. Where do you think weʼve diverged
from the original goal?
5. What trade offs would that introduce?
Language Shift that Builds Trust
Itʼs not just what you ask – itʼs how you ask it.
7. When to
Zoom
In
Small decisions
now will cause
bigger problems
later
Cross-functional
teams are solving
different problems The goals are unclear
and inconsistently
understood
Ambiguity
Misalignment
Compounding
Issue
9. What’s quietly worrying you
right now?
Signal
Surfacing
Listen closely for untested
assumptions. Mirror to clarify.
Assumption
Checking
Where are we moving fast, but
maybe thinking shallow?
Pattern
Recognition
1:1 Coaching
10. What to Do This Week
Small Moves. Big Leverage.
Pick one project
Go 2 layers deeper.
Surface signal before it
becomes a problem.
Spot One Pattern
Whatʼs repeating across
projects that needs more
depth?
Ask One New Question
In your next 1:1, try:
“Whatʼs quietly worrying
you?”