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ì	
  
Interview	
  Behaviour	
  and	
  Etiquette	
  
Charlo(e	
  Flatley	
  
Interna/onal	
  Recruitment	
  Specialist	
  
Below	
  is	
  a	
  snippet	
  from	
  our	
  Pro	
  Resume	
  Write	
  
(www.proresumewrite.com)	
  Interview	
  Guide	
  -­‐	
  hope	
  it	
  helps	
  you	
  in	
  
preparing	
  for	
  your	
  next	
  interview!	
  
It	
  is	
  important	
  that	
  you	
  understand	
  the	
  expected	
  interview	
  
behaviours	
  and	
  e/que(e.	
  	
  
Through	
  all	
  of	
  your	
  engagements	
  with	
  the	
  company	
  you	
  must	
  
ensure	
  you	
  make	
  a	
  good	
  impression.	
  
Try	
  to	
  be	
  flexible	
  with	
  interview	
  times	
  
	
  
You	
  will	
  normally	
  have	
  a	
  good	
  couple	
  of	
  days	
  to	
  prepare.	
  	
  
However,	
  some/mes	
  things	
  can	
  happen	
  last	
  minute	
  so	
  if	
  you	
  do	
  get	
  
a	
  call	
  asking	
  you	
  to	
  come	
  in	
  for	
  interview	
  in	
  a	
  day	
  or	
  two's	
  /me	
  try	
  
to	
  be	
  flexible	
  as	
  this	
  shows	
  that	
  you	
  are	
  keen	
  for	
  the	
  opportunity	
  
and	
  can	
  be	
  adaptable.	
  
Research	
  the	
  interview	
  panel	
  
The	
  Recruiter	
  should	
  provide	
  you	
  with	
  the	
  name	
  and	
  job	
  /tles	
  of	
  all	
  
the	
  people	
  who	
  will	
  be	
  interviewing	
  you,	
  however,	
  if	
  they	
  do	
  not	
  it	
  
is	
  ok	
  to	
  ask	
  them	
  to	
  share	
  this	
  with	
  you.	
  	
  
ì  Once	
  you	
  have	
  the	
  names	
  of	
  the	
  interviewers,	
  take	
  a	
  look	
  
beforehand	
  at	
  their	
  experience	
  on	
  LinkedIn	
  or	
  depending	
  on	
  
the	
  seniority	
  see	
  if	
  there	
  is	
  a	
  blurb	
  on	
  the	
  company	
  website	
  
about	
  them	
  and	
  their	
  experience.	
  	
  
ì  It	
  is	
  helpful	
  for	
  you	
  to	
  know	
  who	
  you	
  will	
  be	
  mee/ng	
  and	
  where	
  
they	
  have	
  come	
  from	
  as	
  they	
  may	
  be	
  things	
  in	
  common	
  and	
  you	
  
will	
  know	
  how	
  to	
  be(er	
  present	
  informa/on	
  to	
  them.	
  	
  	
  	
  	
  	
  
Name	
  dropping	
  mutual	
  contacts	
  only	
  
ì  If	
  you	
  no/ce	
  that	
  you	
  have	
  a	
  mutual	
  contact	
  then	
  you	
  can	
  
casually	
  drop	
  a	
  name	
  during	
  the	
  interview	
  if	
  it	
  links	
  to	
  a	
  
relevant	
  example	
  or	
  company	
  you	
  worked	
  for,	
  but	
  do	
  not	
  
con)nually	
  name	
  drop	
  different	
  people.	
  	
  
ì  You	
  also	
  want	
  to	
  be	
  careful	
  of	
  who	
  you	
  men/on,	
  as	
  you	
  do	
  not	
  
know	
  the	
  interviewers	
  feelings	
  of	
  that	
  person	
  and	
  you	
  could	
  be	
  
considered	
  guilty	
  by	
  associa/on.	
  
Note	
  Taking	
  Prior	
  and	
  During	
  the	
  
Interview	
  
ì  This	
  is	
  an	
  undecided	
  point	
  with	
  both	
  Recruiters	
  and	
  Hiring	
  
Managers	
  if	
  it	
  is	
  favourable	
  or	
  not	
  for	
  candidates	
  to	
  use	
  notes	
  
during	
  an	
  interview.	
  	
  
ì  The	
  best	
  thing	
  to	
  do	
  is;	
  prepare	
  and	
  have	
  notes	
  which	
  you	
  can	
  
refer	
  to	
  if	
  there	
  is	
  an	
  opportunity	
  to,	
  but	
  know	
  them	
  well	
  
enough	
  that	
  you	
  do	
  not	
  need	
  to	
  rely	
  on	
  them	
  if	
  they	
  are	
  not	
  
permi(ed.	
  	
  
Language	
  used	
  including	
  the	
  universal	
  
“WE”	
  
ì  This	
  is	
  a	
  /me	
  to	
  sell	
  you	
  skills	
  and	
  experience,	
  but	
  there	
  is	
  a	
  fine	
  
line	
  between	
  selling	
  and	
  coming	
  across	
  and	
  arrogant.	
  
ì  Whilst	
  the	
  word	
  ‘we’	
  implies	
  that	
  you	
  are	
  team	
  oriented,	
  which	
  
is	
  a	
  posi/ve	
  a(ribute,	
  it	
  does	
  not	
  tell	
  the	
  interviewers	
  what	
  you	
  
par/cularly	
  did	
  and	
  what	
  you	
  are	
  capable	
  of.	
  
ì  On	
  the	
  other	
  hand,	
  those	
  who	
  refer	
  to	
  ‘I’	
  throughout	
  the	
  
interview	
  can	
  be	
  perceived	
  as	
  ego/s/cal	
  and	
  not	
  someone	
  who	
  
recognises	
  the	
  value	
  of	
  their	
  team	
  members.	
  
Listening	
  –	
  Be	
  Sure	
  You	
  Listen	
  to	
  the	
  
Interview	
  Questions	
  Carefully	
  
ì  When	
  you	
  are	
  nervous	
  you	
  may	
  find	
  that	
  you	
  will	
  only	
  listen	
  to	
  
one	
  part	
  of	
  the	
  ques/on	
  and	
  not	
  the	
  rest	
  of	
  it	
  or	
  you	
  will	
  hear	
  
what	
  they	
  want	
  to	
  hear	
  and	
  end	
  up	
  giving	
  an	
  irrelevant	
  example.	
  
ì  Do	
  not	
  be	
  afraid	
  to	
  jot	
  down	
  notes	
  when	
  the	
  interviewer	
  is	
  asking	
  
a	
  ques/on	
  and	
  pull	
  out	
  the	
  key	
  criteria	
  you	
  need	
  to	
  address.	
  
ì  If	
  you	
  feel	
  that	
  you	
  haven't	
  got	
  a	
  grasp	
  of	
  the	
  ques/on	
  do	
  not	
  start	
  
waffling	
  in	
  the	
  hopes	
  it	
  might	
  come,	
  ask	
  the	
  interviewer	
  to	
  repeat	
  
the	
  ques/on	
  	
  
ì  This	
  will	
  not	
  look	
  bad	
  as	
  the	
  interview	
  panel	
  prefer	
  you	
  to	
  give	
  a	
  
relevant	
  example	
  rather	
  than	
  waffle.	
  
Engage	
  With	
  Everyone	
  in	
  the	
  Room	
  and	
  
Make	
  Eye	
  Contact	
  
ì  Although	
  the	
  manager	
  will	
  make	
  an	
  overriding	
  decision,	
  if	
  you	
  
have	
  ignored	
  anyone	
  in	
  the	
  room	
  they	
  will	
  not	
  comment	
  
favourably	
  on	
  your	
  interview.	
  
ì  Make	
  sure	
  to	
  make	
  eye	
  contact	
  when	
  talking	
  to	
  people.	
  
Time	
  Keeping	
  
ì  Interviews	
  are	
  normally	
  only	
  one	
  hour	
  in	
  length	
  and	
  
compromise	
  tradi/onally	
  of	
  a	
  minimum	
  of	
  6	
  ques/ons	
  but	
  can	
  
go	
  up	
  to	
  9	
  or	
  10.	
  	
  
ì  Therefore	
  it	
  is	
  important	
  to	
  be	
  clear	
  and	
  concise	
  with	
  your	
  
answers,	
  on	
  average	
  you	
  will	
  only	
  have	
  approximately	
  4	
  -­‐	
  5	
  
minutes	
  to	
  respond	
  to	
  each	
  ques/on	
  
Asking	
  Questions	
  of	
  the	
  Panel	
  
ì  At	
  the	
  end	
  of	
  every	
  interview	
  there	
  should	
  be	
  /me	
  allocated	
  for	
  
you	
  to	
  ask	
  ques/ons	
  of	
  the	
  interviewers.	
  Be	
  sure	
  that	
  you	
  
always	
  ask	
  a	
  couple	
  of	
  ques/ons.	
  
ì  By	
  not	
  asking	
  a	
  ques/on	
  it	
  can	
  give	
  the	
  impression	
  that	
  you	
  feel	
  
you	
  know	
  the	
  job	
  already	
  which	
  let's	
  face	
  it	
  no	
  one	
  knows	
  the	
  
job	
  fully	
  un/l	
  you	
  are	
  in	
  it.	
  	
  
ì  Again	
  you	
  want	
  to	
  come	
  across	
  as	
  interested	
  in	
  the	
  posi/on	
  and	
  
not	
  over-­‐confident.	
  
Most	
  importantly	
  remember	
  to	
  close	
  out	
  the	
  interview	
  by	
  
thanking	
  them	
  for	
  their	
  /me	
  and	
  the	
  opportunity	
  to	
  meet	
  with	
  
them!	
  
Think	
  you	
  could	
  use	
  help	
  with	
  your	
  resume?	
  
Let	
  our	
  team	
  of	
  specialists	
  conduct	
  a	
  free	
  resume	
  health	
  check	
  	
  
by	
  simply	
  emailing	
  your	
  resume	
  to	
  info@proresumewrite.com	
  or	
  
review	
  our	
  website	
  	
  
	
  
	
  
full	
  services/prices	
  as	
  well	
  as	
  tes/monials	
  from	
  our	
  previous	
  
customers.	
  

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Interview Behaviour and Etiquette

  • 1. ì   Interview  Behaviour  and  Etiquette   Charlo(e  Flatley   Interna/onal  Recruitment  Specialist  
  • 2. Below  is  a  snippet  from  our  Pro  Resume  Write   (www.proresumewrite.com)  Interview  Guide  -­‐  hope  it  helps  you  in   preparing  for  your  next  interview!  
  • 3. It  is  important  that  you  understand  the  expected  interview   behaviours  and  e/que(e.     Through  all  of  your  engagements  with  the  company  you  must   ensure  you  make  a  good  impression.  
  • 4. Try  to  be  flexible  with  interview  times     You  will  normally  have  a  good  couple  of  days  to  prepare.     However,  some/mes  things  can  happen  last  minute  so  if  you  do  get   a  call  asking  you  to  come  in  for  interview  in  a  day  or  two's  /me  try   to  be  flexible  as  this  shows  that  you  are  keen  for  the  opportunity   and  can  be  adaptable.  
  • 5. Research  the  interview  panel   The  Recruiter  should  provide  you  with  the  name  and  job  /tles  of  all   the  people  who  will  be  interviewing  you,  however,  if  they  do  not  it   is  ok  to  ask  them  to  share  this  with  you.     ì  Once  you  have  the  names  of  the  interviewers,  take  a  look   beforehand  at  their  experience  on  LinkedIn  or  depending  on   the  seniority  see  if  there  is  a  blurb  on  the  company  website   about  them  and  their  experience.     ì  It  is  helpful  for  you  to  know  who  you  will  be  mee/ng  and  where   they  have  come  from  as  they  may  be  things  in  common  and  you   will  know  how  to  be(er  present  informa/on  to  them.            
  • 6. Name  dropping  mutual  contacts  only   ì  If  you  no/ce  that  you  have  a  mutual  contact  then  you  can   casually  drop  a  name  during  the  interview  if  it  links  to  a   relevant  example  or  company  you  worked  for,  but  do  not   con)nually  name  drop  different  people.     ì  You  also  want  to  be  careful  of  who  you  men/on,  as  you  do  not   know  the  interviewers  feelings  of  that  person  and  you  could  be   considered  guilty  by  associa/on.  
  • 7. Note  Taking  Prior  and  During  the   Interview   ì  This  is  an  undecided  point  with  both  Recruiters  and  Hiring   Managers  if  it  is  favourable  or  not  for  candidates  to  use  notes   during  an  interview.     ì  The  best  thing  to  do  is;  prepare  and  have  notes  which  you  can   refer  to  if  there  is  an  opportunity  to,  but  know  them  well   enough  that  you  do  not  need  to  rely  on  them  if  they  are  not   permi(ed.    
  • 8. Language  used  including  the  universal   “WE”   ì  This  is  a  /me  to  sell  you  skills  and  experience,  but  there  is  a  fine   line  between  selling  and  coming  across  and  arrogant.   ì  Whilst  the  word  ‘we’  implies  that  you  are  team  oriented,  which   is  a  posi/ve  a(ribute,  it  does  not  tell  the  interviewers  what  you   par/cularly  did  and  what  you  are  capable  of.   ì  On  the  other  hand,  those  who  refer  to  ‘I’  throughout  the   interview  can  be  perceived  as  ego/s/cal  and  not  someone  who   recognises  the  value  of  their  team  members.  
  • 9. Listening  –  Be  Sure  You  Listen  to  the   Interview  Questions  Carefully   ì  When  you  are  nervous  you  may  find  that  you  will  only  listen  to   one  part  of  the  ques/on  and  not  the  rest  of  it  or  you  will  hear   what  they  want  to  hear  and  end  up  giving  an  irrelevant  example.   ì  Do  not  be  afraid  to  jot  down  notes  when  the  interviewer  is  asking   a  ques/on  and  pull  out  the  key  criteria  you  need  to  address.   ì  If  you  feel  that  you  haven't  got  a  grasp  of  the  ques/on  do  not  start   waffling  in  the  hopes  it  might  come,  ask  the  interviewer  to  repeat   the  ques/on     ì  This  will  not  look  bad  as  the  interview  panel  prefer  you  to  give  a   relevant  example  rather  than  waffle.  
  • 10. Engage  With  Everyone  in  the  Room  and   Make  Eye  Contact   ì  Although  the  manager  will  make  an  overriding  decision,  if  you   have  ignored  anyone  in  the  room  they  will  not  comment   favourably  on  your  interview.   ì  Make  sure  to  make  eye  contact  when  talking  to  people.  
  • 11. Time  Keeping   ì  Interviews  are  normally  only  one  hour  in  length  and   compromise  tradi/onally  of  a  minimum  of  6  ques/ons  but  can   go  up  to  9  or  10.     ì  Therefore  it  is  important  to  be  clear  and  concise  with  your   answers,  on  average  you  will  only  have  approximately  4  -­‐  5   minutes  to  respond  to  each  ques/on  
  • 12. Asking  Questions  of  the  Panel   ì  At  the  end  of  every  interview  there  should  be  /me  allocated  for   you  to  ask  ques/ons  of  the  interviewers.  Be  sure  that  you   always  ask  a  couple  of  ques/ons.   ì  By  not  asking  a  ques/on  it  can  give  the  impression  that  you  feel   you  know  the  job  already  which  let's  face  it  no  one  knows  the   job  fully  un/l  you  are  in  it.     ì  Again  you  want  to  come  across  as  interested  in  the  posi/on  and   not  over-­‐confident.  
  • 13. Most  importantly  remember  to  close  out  the  interview  by   thanking  them  for  their  /me  and  the  opportunity  to  meet  with   them!  
  • 14. Think  you  could  use  help  with  your  resume?   Let  our  team  of  specialists  conduct  a  free  resume  health  check     by  simply  emailing  your  resume  to  info@proresumewrite.com  or   review  our  website         full  services/prices  as  well  as  tes/monials  from  our  previous   customers.