Intranet Best Practice
- 1. Intranet Best PracticeAlex Manchester – Step Two DesignsLyndal Hayward – The Audit OfficeAnthony Milner - Elcom
- 5. What they wantedStreamlined communicationInformation at their fingertipsCollaboration tools
- 6. What they had…A first generation IntranetDMS connection broken (TRIM)Critical information was impossible to find
- 8. Critical FeaturesEasy to useExtensive range of functionalityFlexibleBuilt in searchInteroperableFuture proofed
- 9. Evaluation
- 13. Vendor-neutral
- 14. From global corporations to local governmentIntranet fundamentals
- 15. Intranet fundamentals6 stages of intranet evolution
- 16. 5 fundamental purposes of intranetsIntranet is born!Rapid organic growthRepeated redesignsUsableUseful, not just usableBusiness tool
- 20. Financial services firm in 12 monthsContentCommunicationCollaborationCultureActivity
- 21. Screenshot provided courtesy of IDEO
- 24. Audit office: research and design
- 26. Research, design and buildConsultative and iterative design process (October 2009)
- 27. Workshops with the intranet committee
- 28. Staff interviews and other research (needs analysis)
- 30. System scoping and design
- 31. Information architecture and usability workshops
- 32. Building… and more testing!
- 33. Launch (May 2010)24 Audit Office Interviews3Senior Auditors33Audit SupportA4 Auditors523112PerformanceAuditorsBTLsA3 AuditorA1 AuditorCorporateServicesAuditLeaders1IS Audits
- 34. ?What did we find?
- 35. What’s working well?Great people
- 37. Incredible expertise and experience
- 38. High standards of professional work
- 42. Good career planningWhat’s challenging?Can be a daunting environment for new starters
- 44. Limited opportunities to network (socialise)
- 45. Specialist and client knowledge can be hard to locate
- 46. General information can be hard to find
- 47. Working practices differ among teams
- 48. Large knowledge loss predicted soon
- 49. Technology and systems lack cohesionThe future: a new intranet for the Audit Office of NSW
- 50. How can we get the intranet from this…How can we get from this intranet…ContentCommunicationCultureCollaborationActivity
- 53. Key features for Audit Office‘Always on’
- 54. TRIM connector
- 57. Team sites
- 58. Discussion areas
- 59. Modern design
- 60. Branded with a persona: ‘Alfie’
- 78. THE PROJECT
- 79. THE DESIGNBalsamiq - balsamiq.com
- 80. MODULES
- 81. MODULES
- 82. MODULES
- 91. Looking Ahead
- 93. {Put people at the centre of the intranet }
- 94. {Get smart with analytics }
- 95. {Design compelling user experiences }
- 97. Questions?
- 98. Thank You!Alex ManchesterStep Two Designalex@steptwo.com.au@alex_manchesterAnthony MilnerElcomanthonym@elcom.com.au@anthonymilnerLyndalHaywardAudit Office of NSWLyndal.Hayward@audit.nsw.gov.au