Big data is high volume, high velocity, and high variety information that requires innovative processing for business insights. It can include structured and unstructured data like text, images, videos and sensor data. Handling big data requires new technologies for capturing, storing, integrating, analyzing and presenting insights. Key benefits include understanding customers and processes, fraud detection, and customizing websites in real time. Characteristics of big data include large volumes, many data types, rapid data production, and inconsistent data loads.