Introduction to EQ
- 1. Class Training Division Emotional Intelligence Ability to use understand and manage your own emotions in positive ways.
- 2. Core Competencies 1. Self-Awareness 2. Self-Management 3. Social Awareness 4. Relationship Management Training Division Class
- 3. Emotional Self-Awareness • Foundation of EQ • Will help open other competencies • Focus until next class Training Division Class
- 4. Emotional Self-Awareness 5 Skills 1. Understand what ESA is and its relationship to other core competencies. • Know what you are feeling • Knowing how it’s helping or hurting your performance • Having an accurate sense of your strengths and limitations. • Create realistic self-confidence • Clarify your values and sense of purpose • Create authenticity Training Division EQ
- 5. Emotional Self-Awareness 5 Skills 2. Interoception • How our body feels on the inside • Dry mouth, tense muscles, racing heart….. • Be aware of the physical feeling. Training Division Class
- 6. Emotional Self-Awareness 5 Skills 3. Recognizing, scaling, and connecting emotions. • What emotion am I having • How intense is it • How is this helping/hurting my actions/performance Training Division EQ
- 7. Insert slide 13 Training Division Class
- 8. Emotional Self-Awareness 5 Skills 4. Detecting iceberg beliefs • This is the deep “why” compared to the “what” am I feeling • Core beliefs that can make us overreact, act in ways we are unaware of, act away from our goals and values. Training Division
- 9. Insert slide 17 Training Division Class Feeling flushed Feeling hurt Feeling humiliated I must know what to do at all times (I must be competent) Surface Level: the “What” What am I feeling in my body? (interoception) What emotion am I having? How intense is it? Deeper Level: the “Why” What is the most upsetting part of that for me? What does that mean to me? What does that say about me? What’s so bad about that?
- 10. Emotional Self-Awarness 5 Skills 5. Recognize your strengths and limitations through self-reflection • Reflect on a recent situation that didn’t go as planned • Objective, no blame • What did you want • What did you get • What did you do well • What went wrong • Differently next time • Rehearse it in your head • Recall you interoception identifying, scaling, and connection emotions Training Division
- 11. Insert slide 20 Training Division Class How often does this statement apply: never, sometimes, always? • I realize immediately when I lose my temper • I know when I am happy • I usually recognize when I am stressed • When I am being “emotional”, I am aware of this • When I feel anxious, I can usually account for the reason(s) • I always know when I am being unreasonable • Awareness of my emotions is very important to me at all times • I can tell if someone has upset or annoyed me • I can let anger “go” quickly so that it no longer affects me • I know what makes me happy • I can explain my actions • Other people don’t see me as I see myself • I understand the feedback people give me • I can describe accurately what I am feeling • Things that happen in my life make sense to me
- 12. Emotional Self-Awareness 5 Skills Remember 4 competencies • Self-Awareness • Self-Management • Social Awareness • Relationship Management. Training Division Class
- 13. Emotional Self-Awareness Now Using the 5 skills of Self- Awareness write 1-3 examples of your use of the skill between now and Part 2. Training Division Class
Editor's Notes
- #2: Winter- Welcome- How did we get here My history- Chief MC and Dr. Long Podcast Longton This is introduction to EQ
- #3: Winter How am I feeling- Can I name the emotion How can I use this understanding to have a positive affect on how I manage my emotions What is happening around me How is what I am feeling or what other are feeling go to affect relationships Longton We will be discussing Self-Awareness as the foundation block that builds into the other competencies. - Remember: there are 4. Action: write them down.
- #4: Winter This is the foundation and the starting point for understanding an implementing EQ Remember- I can only control myself
- #5: Winter- Example of ESA- I am introverted, my comfort zone is a single company house. However, I enjoy the work of a double company house. Awareness of being out of my comfort zone. Understand the value in working outside of my comfort zone. Have the courage or vulnerability to let other know I am not perfect and will make mistakes. Understand he value in allowing others to make mistakes and grow as a team from them. Longton -first 3, what it is. Second 3, how it relates to other core competencies. -tie ESA to general leadership characteristics.
- #6: Winter Understanding that this is a normal response to stress. When we notice this, what do we do. Be honest with yourself and those around you Progress and adapt to stress in steps- WHM- 10 second cold Crawl-walk-run Kitchen table Longton -use yourself as an example. Anger. -Have students reflect for a moment on their feelings of anger Dry run Dress rehearsal
- #7: Winter Put a name to it- If you can name it you can tame it- Noble Gibbens Put a value to it Rehearse and reevaluate Longton -This is where we tap into the pre-frontal cortex, logic center -brings us back to this moment, focus.
- #8: Winter Discuss the two contrasting emotions of happiness and hurt Give them a value and a name
- #9: Winter If anyone follows Simon Sinek, this falls under what he teaches. It not what you do but why you do it. Example- When you come on the job, a lot of us just want to do cool things. What happens when the excitement wears off This is what is happening today with the pandemic and people core values Longton -stay on self-example of anger -core belief—im right. You wronged me. -action aggressive behavior -takes me away from my value of Gratitude.
- #10: Longton After walking through the example on the slide, student reflection of their own.
- #11: Winter Example of poor communication after a homeless call that did not go well Longton Walk through with personal example.
- #12: Winter Consider taking a picture of these questions and asking them to yourself when you are experiencing different emotions If you answer no to any of these, this gives you are starting point to better understand your emotions
- #13: Winter Remember these come with practice What works for me is- to always consider two sides- first what is happened with me- Second what is happening with them Remember that everyone has emotions and we are always on the giving or receiving end of them Longton -the department will be rolling out a comprehensive class. This is a quick look overall and a place to start developing your skill
- #14: Students need to bring written examples to in-person ODP to work on SA development.