Mastering-EQ-L1-Virtual-Insight-ActionGuide.pdf

Mastering Emotional Intelligence®
©2020 TalentSmart | talentsmart.com 2
1 ©2020 TalentSmart | talentsmart.com
©2020 TalentSmart l talentsmart.com
MASTERING
Learning Objectives
Duringtoday’ssession,youwill:
•Learnkeyconceptsin
emotionalintelligence
•Understandthebusinesscase
foremotionalintelligence
•Discoveryouremotional
intelligenceskilllevels
•Observeemotional
intelligenceinaction
•Learntechniquesforraising
self-andsocialawareness,and
managing youremotions
andrelationships
•Setemotionalintelligence
developmentgoals
TOPIC AGENDA
WHAT IS EMOTIONAL INTELLIGENCE (EQ)?
MYVIEW OF MY EQ
PERSONAL COMPETENCE
•Self-Awareness
•Self-Management
SOCIAL COMPETENCE
•SocialAwareness
•RelationshipManagement
MY EQ ACTION PLAN
MASTERING EMOTIONAL INTELLIGENCE
TalentSmart’s Mastering Emotional Intelligence® curriculum is provided by TalentSmart®, Inc. Training must be conducted by
trainers and facilitators who are currently certified in the TalentSmart® Mastering Emotional Intelligence® program developed
and licensed by TalentSmart®, Inc.
This Guide and all participant materials for the TalentSmart® Emotional Intelligence program are to be used only according
to the terms of the TalentSmart® Emotional Intelligence Certified Trainer License Agreement between TalentSmart® and the
facilitator or organization licensed by TalentSmart®, Inc.
ABOUT TALENTSMART®, INC.
TalentSmart®, Inc. is the leading provider of emotional intelligence tests, training, and consulting. We offer development
products and services to organizations worldwide, including a newsletter, free articles, and white papers throughout our
website. To inquire about these and other solutions, contact us today at:
www.talentsmart.com/contactus Copyright and Trademark
858.509.0582 ©2020 TalentSmart®, Inc. All rights reserved.
This document contains copyrighted material that is solely to be used, reproduced, and distributed in sessions led by a
TalentSmart® certified emotional intelligence trainer. Please contact the publisher directly regarding any copyright violations
toll free at 888.818.7627. Emotional Intelligence Appraisal® and TalentSmart® Emotional Intelligence are trademarks of
TalentSmart®, Inc.
INSIGHT & ACTION GUIDE
A Virtual Session on Emotional Intelligence

THEBESTANDWORSTOFTIMES
THINK BACK
1. Think of someone at work (a coworker, mentor, former supervisor) who really brought out the best in you.
Imagine that person in action and think of four or five adjectives that describe exactly what he or she did —
his or her behaviors, abilities, skills, and style.
2. Now do the same for someone who brought out the worst in you. THEWORSTINYOU

Adjectives that describe what this Adjectives that describe what this
person did or how he or she did it person did or how he or she did it
EMOTIONALINTELLIGENCEDEFINED
MY UNDERSTANDING REFINED
What is your definition of“emotional intelligence”based on what you’ve heard or read? If you’ve not heard about
it before today, what is your best guess?
My understanding of what emotional intelligence is:
The definition of emotional intelligence is:

Travis Bradberry and Jean Greaves, authors of Emotional Intelligence 2.0 (2009).
THEBESTINYOU THEWORSTINYOU

EQINACTION
DISCUSSION QUESTIONS
1. Is this person emotionally intelligent? What did you observe or hear?
2. What was the end result?
3. What could have been done differently?
4. What are examples of low EQ in your workplace?
WATCHTHIS
OURCULTUREOFEMOTIONS
ACTIVITY
There is a definite culture of emotions in all organizations, and people generally figure out what the rules are.
The rules of emotions are mostly unspoken, and there is pressure to conform to these rules. There are usually
consequences if these rules are violated.
In each box below, briefly describe how emotions are dealt with at your workplace.
If you could re-write the rules, what would they be?
Rules of Emotion Consequences

WHATISEQMADEOF?
FOUR CORE SKILLS
Emotional intelligence is made up of personal competence and social competence, and each includes awareness
skills and management skills.
Are you better at awareness skills (what you see) or management skills (what you do)?
Are you stronger in personal competence skills or social competence skills?
WHATISNORMAL?
A BASELINE FOR COMPARISON
1. What percent of people who take the Emotional Intelligence Appraisal® score in the blue shaded area below?
2. What percent of people who take the Emotional Intelligence Appraisal® score in the green shaded area below?
The % of people in the BLUE AREA =
The % of people in the GREEN AREA =
0
Less
More
People
Score
75 85 100
95
55
45 65
A good deal lower A good deal higher

MYVIEWOFMYEQ
A GRAPH OF MY PERCEPTIONS
1. Plot a point for your overall EQ score and each of the four skill scores. These are the results for how you rated
yourself on the Emotional Intelligence Appraisal® listed on page 11 of the booklet or on page 3 of the printed
online report.
2. After you mark each point, connect the points with a solid line.
WHAT THE SCORES MEAN
Review the meaning of these results on page 12 of your Emotional Intelligence Appraisal®
booklet or page 2 of the printed online report.
3. Which of the EQ skills is your strength?_____________________________________________________________
4. Which of the EQ skills is something to work on? _____________________________________________________
5. What brings your score down the most? ___________________________________________________________
Personal Competence Social Competence
100
90
80
70
60
50
0
My Overall EQ Self-
Awareness
Self-
Management
Social
Awareness
Relationship
Management
EQNOTES
What I learned, what I learned about myself, and what I intend to do about it.
“Discovering the truth about ourselves
is a lifetime’s work, but it’s worth the effort.”
Fred Rogers
American Educator and Television Host

SELF-AWARENESS
Self-awareness is your ability to accurately recognize
and understand your emotions as they happen.
This includes knowing your strengths, your general
tendencies for responding to different people and
situations, and how your emotions influence your behavior.
SELF-AWARENESS IN ACTION
1. How does this character’s self-awareness make it difficult or easy to adapt to this situation?
2. When people lack self-awareness, how does it get in the way at work?
What I See
With
Me
With
Others
What I Do
SELF-
MANAGEMENT
SOCIAL
AWARENESS
RELATIONSHIP
MANAGEMENT
SELF-
AWARENESS
WATCHTHIS
ASKTHEEXPERTS
ACTIVITY
Self-Awareness Self-Management
Social Awareness Relationship Management
Self-awareness is your ability to accurately recognize
and understand your emotions as they happen.
This includes knowing your strengths, your general
tendencies for responding to different people and
situations, and how your emotions influence your
behavior.

SELF-AWARENESS
“It is never too late to be what you might have been.”
George Eliot
English novelist
SELF-MANAGEMENT
Self-management is your ability to keep a pulse on your
emotions so that you actively choose and manage what
you say and do. This is a proactive approach to dealing
with your emotions, instead of only reacting to them,
with the goal of always creating positive outcomes
for yourself and others.
SELF-
AWARENESS
What I See
With
Me
With
Others
What I Do
SOCIAL
AWARENESS
RELATIONSHIP
MANAGEMENT
SELF-
MANAGEMENT
Self-management is your ability to keep a pulse on your
emotions so that you actively choose and manage what
you say and do. This is a proactive approach to dealing
with your emotions, instead of only reacting to them,
with the goal of always creating positive outcomes for
yourself and others.

SELF-MANAGEMENTINACTION
1. What was this person’s emotional reaction to the trigger?
2. What might be this person’s self-talk?
3. What are the results of this person’s actions?
WATCHTHIS
MYSELF-MANAGEMENT
TRIGGER MODEL
How emotions affect our actions.
Think back to an event that triggered your emotions.
What happened then? Describe your self-talk, actions, and results in the columns below.
MY SELF-TALK MY ACTIONS THE RESULTS
Trigger
Trigger
Event
Event
Emotional
Emotional
Reaction
Reaction
Actions
Actions
Actions
Actions
Acting withoutThinking
Acting withoutThinking
Emotional
Reaction
Positive
Results
Positive
Results
Negative
Results
Negative
Results
Self
Self
Talk
Talk
MY SELF-TALK MY ACTIONS THE RESULTS

SELF-MANAGEMENT
SOCIALAWARENESS
Social awareness is your ability to observe, recognize,
and understand the emotions, moods, and tendencies
of other people. This awareness is necessary to control
your reactions to others and manage relationships to
the best of your ability.
SELF-
AWARENESS
What I See
With
Me
With
Others
What I Do
SELF-
MANAGEMENT
RELATIONSHIP
MANAGEMENT
SOCIAL
AWARENESS
WHAT LIES BELOW THE SURFACE?
Social awareness is your ability to observe, recognize,
and understand the emotions, moods, and tendencies of
other people. This awareness is necessary to control your
reactions to others and manage relationships to the best
of your ability.
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hkjdh

SOCIALAWARENESSSTRATEGIES
SEE THE WHOLE PICTURE
These social awareness strategies are simple and help us see the whole picture:
Social Awareness Strategies
17 social awareness strategies are provided in Emotional Intelligence 2.0 on pages 138–175. Review these
strategies and add any below that you want to read more closely later.
1.
2.
3.
4.
SOCIALAWARENESS
“So when you are listening to somebody completely, attentively,
then you are listening not only to the words, but also to the feeling
of what is being conveyed, to the whole of it, not part of it.”
Jiddu Krishnamurti
Indian Philosopher

RELATIONSHIPMANAGEMENT
Relationship management is your ability to use
self-awareness, self-management, and social awareness
to form, sustain, and deepen relationships at work
and in life. By managing the emotions involved in
an interaction, you will connect more with others
and improve how people respond to you.
THE ANATOMY OF RELATIONSHIPS
Three Important Needs
Relationships break down when any of the following three needs are not met:
SELF-
AWARENESS
WhatISee
With
Me
With
Others
WhatIDo
SELF-
MANAGEMENT
SOCIAL
AWARENESS
RELATIONSHIP
MANAGEMENT
RELATIONSHIPMANAGEMENTINACTION
IT’S NOT ALWAYS EASY
WATCHTHIS
Relationship management is your ability to use self-
awareness, self-management, and social awareness to
form, sustain, and deepen relationships at work and in life.
By managing the emotions involved in an interaction, you
will connect more with others and improve how people
respond to you.

MYCURRENTPROFESSIONALNETWORK
WHERE TO PRACTICE MY EQ SKILLS
Draw a diagram to show the significant people in your professional network.
ME
ONEKEYWORKRELATIONSHIP
NEEDS ANALYSIS

What would you like to achieve in this work relationship over the next year?
17 relationship management strategies are provided in Emotional Intelligence 2.0 on pages 179-223.
Review these strategies and add any below that you would like to revisit later.
MY NEEDS HIS OR HER NEEDS WHAT’S REQUIRED OF US

MY EQ ACTION PLAN
MASTERING
RELATIONSHIPMANAGEMENT
“I’ve learned that people will forget what you said,
people will forget what you did, but people will never
forget how you made them feel.”
Maya Angelou
American Poet
When dealing with people, remember
you are not dealing with creatures of
logic, but with creatures of emotion.
Dale Carnegie
American Writer
“
”

Strategy 1:
Strategy 3:
Strategy 2:
Self-Management Mentor:
Strategy 1:
Strategy 3:
Strategy 2:
Self-Awareness Mentor:
SELF-MANAGEMENT
SELF-AWARENESS
MYEQACTIONPLAN
COMMIT TO PRACTICING
To begin your EQ development journey, decide what you need to work on and who can support you along the
way. Create your EQ Action Plan by doing the following for each of the four core EQ skills.
1. Fill in three strategies for each EQ skill and which month you will practice the strategy.
2. Write in the name of someone who is gifted in each EQ skill.
3. Use the circles to rank which EQ skill you’ll work on first, second, third, and fourth.
GET STARTED, ONE STRATEGY AT A TIME
Research shows that practicing one skill and one strategy at a time works best. When you get a moment, transfer
this EQ Action Plan to your calendar system, assigning one strategy to each month of the year (preferably write
the strategy on the first day of each month).
KEEP AT IT WITH YOUR MENTOR
Your mentor should be someone you can count on to give you honest advice, who cares about your development, and
who you can access repeatedly. Make the time to reach out to your mentor to discuss your successes and struggles.
MEASURE YOUR PROGRESS
Schedule your EmotionalIntelligenceAppraisal® retest about 12 months from today to discover how far you’ve come.
Strategy 1:
Strategy 3:
Strategy 2:
Relationship Management Mentor:
RELATIONSHIP MANAGEMENT
Strategy 1:
Strategy 3:
Strategy 2:
Social Awareness Mentor:
SOCIAL AWARENESS

EQNEXTSTEPS
To increase your emotional intelligence, you simply have to make the conscious effort to practice repeatedly until
high EQ behaviors become habits. TalentSmart offers the following EQ learning resources.
VisitYour Online Report Repeatedly
The Emotional Intelligence Appraisal—My EQ Lessons
Watch and learn from 16 EQ lessons that include movie clips demonstrating EQ in action. These lessons have been
designed to actively increase your understanding of, and capacity for, each EQ skill.
To access “My EQ Lessons,” log on to your online report and click the “My EQ Lessons” box.
The Emotional Intelligence Appraisal—Goal Tracking System
Set and share actionable EQ goals and choose the strategies you will practice to reach these goals. Simply select
the EQ skill you will focus on first and then select a strategy from the drop-down list, or enter your own custom
strategies. A summary of your plan will be stored.
To set goals, log on to your online report and click the “Set and Track Goals” box.
The Emotional Intelligence Appraisal—Test My EQ Again
After practicing over a period of time, it’s important to test yourself again to see if your EQ skills have improved.
We suggest taking your retest anywhere from 6 to 12 months after you completed your first test.
To schedule your free EQ Retest, log on to your online report and click the “Test My EQ Again” box.
DiscussWhatYou’re Learning
Access Your EQ Mentor
To stay motivated and practice, be sure to work with a mentor.
To help you get started, read the TalentSmart article “How to Choose and Use an EQ Mentor” found at
www.talentsmart.com/articles.
Host a Book Group Discussion
Discuss Emotional Intelligence 2.0’s Questions for Reading Groups.
Questions are on page 247 in the back of the book and posted on TalentSmart’s website at
www.talentsmart.com/products/emotional-intelligence-2.0/#resources.
TALENTSMARTRESOURCES
Continue to Read More about EQ
Review Specific Sections from Emotional Intelligence 2.0
Reread the strategies that cover the specific EQ skill you committed to practicing.
Read TalentSmart Articles
TalentSmart has written brief, relevant articles that offer EQ tips across many facets of business and life.
To skim through TalentSmart’s articles, go to www.talentsmart.com/articles
Leadership 2.0
Bradberry, T., & Greaves, J. (2012). TalentSmart, San Diego.
A detailed look at the leadership behaviors that matter. From Strategy, Action, and Results, to Emotional Intel-
ligence, Organization Justice, Character, and Development, this book outlines the core and adaptive leadership
skills that maximize leadership performance.
Buy online at www.talentsmart.com.
EQ Daily Calendars
365 quotes about emotions, one listed each day of the year in a perpetual calendar format, remind you to use your
EQ.
Daily EQ iPhone App
Search TalentSmart in the app store and download this app for free.
EQ Daily Calendar
Buy online at www.talentsmart.com/products/eq-calendar.php

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