Introduction to Exchange 2010

The Future of Communication (Microsoft Style!)Nathan Winters – Exchange MVPLead Consultant – Dimension Data

AgendaIntroductionExchange BackgroundSoftware + Services (BPOS)Exchange 2010Intro to OCS 2007 R2Q&A

Question: How Many Email Users Are There?Answer: According to a Radicati Group study from August 2008, there are about 1.3 billion email users worldwide. That means more than one in every five persons on the earth use email. The mailboxes commanded by these millions of users were estimated to number about 1.4 billion in 2006. Corporate UsersThe Radicati Group counted 516 million business email inboxes worldwide in 2007. Disclaimer! Clearly all numbers are educated guesses. Still, they are probably more educated a guess than most of us can make! 

Question: How Many Emails Are Sent Every Day?Answer: Statistics, extrapolations and counting by Radicati Group from August 2008 estimate the number of emails sent per day (in 2008) to be around 210 billion. 210 billion messages per day means more than 2 million emails are sent every second. About 75% to 90% of them are likely to be spam and viruses.

Email – A little history1960’s Timesharing computers created the possibility of sending messages to other users of that one computer1970’s Ray Tomlinson updated SNDMSG (a local email program for the TENEX OS) for the ARPANET by adding CPYNET. Told colleagues via “email”John Vittal created MSG which was the first program to allow for replies to a message thus creating a conversational tool1975 MS and MH – MS was created when the above MSG was ported to Unix, it was very slow and was rewritten by Bruce Borden and called Mail Handler or MH. It became the standard UNIX mail program1977 – RFC 733 was updated to RFC 822 which first described domain names1980’s SENDMAIL created and goes on to become most used SMTP server on the InternetLate 1980’s – Early 1990’s MCI Mail, Compuserve, AOL and Delphi all connect their mail systems to the Internet

The history of @The MonksIn the Middle Ages, monks published, reproduced, kept and passed on vast amounts of data. The monks' translations and transcriptions were hard work. Texts were long and brevity a virtue. Authors abbreviated words as short — and common — as "ad". "ad" is Latin for "at". From Monks to MerchantsIn the 15th century, the '@' sign appeared again. Spanish merchants used it as an abbreviation of the weight measure "arroba“.During the Renaissance period, people started to use '@' in the more general sense of "costs": "1 email address @ $100" means an email address costs USD 100. From Merchants to MailWith the advent of the Industrial Revolution, '@' was used in bookkeeping and that's why the inventors of email happily found it on their keyboards. It was Ray Tomlinson who first added @ to separate host and user nameAnd Finally – A special code for @ was introduced to the Morse code in 2004.

A brief history of Exchange #1Exchange 4.0 released June 11th 1996Replace MS Mail 3.5X400 based client server mail systemExchange 5.0 released May 23rd 1997New Admin ConsoleSMTP integration! (With IMC)Exchange Web Access3 ClientsOutlook 8.01Schedule+ 7.5Exchange Client 5

A brief history of Exchange #2Exchange 5.5 released November 1998First Enterprise edition up to 16TB DBEnterprise edition also contains clusteringOWA now has calendar supportOutlook 8.03 replaced the other two clientsExchange 2000 (v6) released November 29th 2000First version integrated with Active DirectoryUp to 4 node cluster (2 node active/active!)Instant MessagingMigration nightmare!

A brief history of Exchange #3Exchange 2003 (v6.5) release September 28th 2003Included MIS (Exchange ActiveSync)Snapshot backupsMuch improved OWACached ModeRPC over HTTPStandard edition now supports 75GBIMF Support ended April 14th 2009Exchange Kodiak (v7)???Never really happenedSQL Store??Spam fighting

A brief history of Exchange #4Exchange 2007 released November 30th 200664 BitReplication TechnologyPowerShell administrationNo support for 5.5OWA re-writtenTransport RulesAnywhere access (Autodiscover)Unified Messaging

The Exchange MarketExchange on-premise WW email market share71% in developed countries; 40% in BRIC countriesNotes share continues to shrink except in BRIC4% share in developed countries; 13% share in BRICHosted email showing strong adoption70% of WW Small Businesses (5-24 PCs) use hosted email 20-30% of WW Med Businesses (25-499 PCs) use hosted email

The Exchange MarketMobile Email15% using mobile email now23% using mobile email in 3 yearsS+SGartner expect 20% of email seats to be SaaS by 2012Msft – in 5 years 50% of Exchange mailboxes will be onlineRadicati – The number of hosted Exchange seats will grow by 40% in the next 4 years

Deployment choicesSERVICES Extending tools and platform to cloud

Experience across multiple devices

Existing software skills applied to the cloudMicrosoft Online ServicesEnterprise class software delivered via subscription services hosted by Microsoft and sold with partnersMicrosoft Online Services --- Business Productivity Online Suite

Standard and Dedicated VersionsDedicatedStandardSingle customer per architecture

Businesses greater than 5,000 seats

Customer needs most server features

Multiple customers, one architecture

Customer needs rapid deployment

Cost efficiency a key focus Exchange Online FeaturesService settingsEHS and Forefront protectionCreate contacts that appear in the address bookSetup distribution listsMake them private or publicConference room managementAutomatic bookingDelegated managementSafe Sender listsBlocked Sender lists

Microsoft Online Customer PortalSubscribing to servicesGetting started with the Customer Portalhttps://mocp.microsoftonline.comFinding subscriptions to try and buyAdding subscriptions to your shopping cartManaging active subscriptions

Microsoft Online Customer Portalhttps://mocp.microsoftonline.com

Domain ConfigurationGetting started with Exchange OnlineMicrosoft Online provides a startup domainAdd your own domains to the serviceAuthoritative vs. external relay domainsVerifying your domainCNAME recordEnabling inbound messagingMX recordPick a default domain

Manage User Accounts OnlineAdministration from anywhereUser creationNew user wizardBulk user importUser list viewsModify user propertiesPassword resetBulk editAlternate e-mail addressesDeleting user accounts

Microsoft Online Administration Centerhttps://admin.microsoftonline.com

Exchange Online User ExperienceInformation workersWelcome EmailChange PasswordService ClientMy Company PortalOutlook, OWA and ActiveSyncSharePoint Online and Office Live Meeting

Microsoft Online Company Portalhttps://home.microsoftonline.com

Coexistence & MigrationOverviewUse the existing active directoryTo create Microsoft Online usersTo manage Microsoft Online user propertiesMix on premise and Microsoft Online usersYou control which users move to Microsoft Online Users collaborative experience stays the sameUse Microsoft Online tools to migrate mailboxesControl coexistence mail flowMove mailboxes to Exchange Online

Issues?What about these:Voicemail integration – Not yet but soonBlackberry – MSFT hosted – via 3rd partyCompliance - EHSCan you think of more????So the key thing is to choose users carefully

Who has done itCoca ColaBlockbusterGlaxoSmithKlineMany More!

Outlook Live – Exchange LabsCurrently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspxNearly 7 million mailboxesAbility to have on premise and off premise mailboxes co-exist (Faculty and Students)Pull mail from existing online accounts

It is Exchange 14!Yes that is right......Outlook Live running up to 7 million mailboxes in production since 2007 isExchange 2010

Exchange 2010 - PrereqsServerWindow Server 2008 +No in place upgradesClientWM 5.0 and up supportedOutlook 2003 and up supportedADForest 2003 Functional LevelAD 2003 SP2 in each siteExchangeExch 2003 SP2 only and upIdeally E2007 SP2ExOLEDB, WebDAV, CDOeX and store events all GonePrereqsPowerShell v2.Net 3.5WinRM 2

Exchange 2010 – x64Yes; it is only x64! Lab Environments – Leverage x64 virtualization platformsDemo machines – Upgrade your machines!Forest/Domain Preparation – Must use a 64bit server (get those DCs upgraded)Management Tools – Use, x64 TS, Use RDP, deploy 64-bit Windows Vista or Windows 7 workstations, 4) leverage remote PowerShellData Import/Export – Leverage the 64-bit version of Exchange Server 2010 & 64-bit Outlook 2010 to perform PST import/export!

End UserSimplify email triageConversation viewOWA enhancedNote only gives access to PFs on 2010IM in OWAText messaging through OWAMulti browser supportDelegate access in OWACalendar Sharing in OWANo more paging

Manage Inbox OverloadOrganize and Navigate with Ease Using Enhanced Conversation View and FilteringConversation ViewFilteringIgnore

Collaborate EffectivelyA Familiar and Rich Outlook Experience Across Clients, Devices and PlatformsDesktopWebMobile39

Collaborate EffectivelyRich Mobile Messaging Experience with ‘Desktop Class’ Features and FunctionalityVoice Mail PreviewAuto-Complete CacheConversation View40

Collaborate EffectivelyOne Location for E-Mail, Instant Messages, Text Messages with a Universal InboxVoice TelephonyInstant MessagingSMS Text Messaging41

End UserUMVoicemail - now has text preview75% accurate currently - CPU intensiveAlso can do Personal auto attendantCan do find meCan do if from x play y messageMany more languages - 12 for RTM inc ChineseMP3 is the default formatDoes MWISends notification via SMSUM Fax support goneRMS protection of voice mail - user leaving message can mark private

Enhance Voice MailQuickly Triage and Take Action on Messages with Voice Mail PreviewAudio PlaybackText Preview of Voice MailContextual Contact Actions43

Enhance Voice MailCreate Customized Voice Mail Menus with Personal Auto AttendantManaging Auto AttendantsDefining a Personalized Voice Mail Menu44

End UserExchange Control PanelNow used for OWA optionsCreate distro listsUsed as UI for legal discoveryMessage tracking UIRole assignmentPhone MGMTGroup MGMTFocus on MobileNew clientFirst to be upgradable

Simplify AdministrationEmpower Specialist Users to Perform Specific Tasks with Role-based AdministrationCompliance OfficerHelp Desk StaffHuman ResourcesConduct Mailbox Searches for Legal DiscoveryUpdate Employee Info in Company DirectoryManage Mailbox Quotas 46

Simplify AdministrationLower Support Costs Through New User Self-Service OptionsTrack the status of sent messagesCreate and manage distribution groups47

End UserMail TipsPrevent accidentsHave you included 3000 usersIs you mail too largeIs your mail sent to someone out of officeIs you mail sent to a moderated groupDo you have permission to send to distro groupIs you mail marked with RMS and have you accidentally included external recipientsWorks as part of OAB

Manage Inbox OverloadHelp Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTipsRemove Extra Steps and E-MailLimit Accidental E-MailReduce Non-Delivery Reports49

ArchitectureClient accessHA now much improved/on off siteActive ManagerDefinitive source of info about what server has active dbRPC access all through MOMTThis really helps failover as clients don't really even notice loss of service as still connected to CAS

ArchitectureClient accessFederated sharingCross org and also on/off premiseFederation gateway hosted by MSFTDoesn't require dir sync (E14 and O14)Share side by side view of calendarFree/BusyContactsIntegrates with Live CalendarCalendaring data more consistent

Collaborate EffectivelyEase Collaboration by Federating Calendar Details with External Business Partners54

ArchitectureMailboxIO reduction over E12 50%Exchange did many small random IOs work has been done to make this more sequential - used to be limited by capacity etcPage level correction of data base corruption due to disk faultsThis is useful also to prevent reseeds.Exchange can analyse changed pages and then resync themAim for no more use of RAID - one disk one DB - Only if 3+ copies in DAGOnline Mailbox moveSupport 10GB mailboxesStreaming backups are gone

Deliver Deployment FlexibilityGreater Range of Storage Options Through Performance EnhancementsDirect Attached w/ SATA DisksStorage Area Network (SAN)Direct Attached w/ SAS DisksJBOD SATA(RAID-less)70% reduction in IOPSSmoother IO patternsResilience against corruption56

Enable Continuous Availability Limit User Disruption During Mailbox Moves and MaintenanceE-Mail ClientUsers remain online while their mailboxes are moved between serversSending messages

Accessing entire mailboxAdministrators can perform migration and maintenance during regular hoursClient Access ServerMailbox Server 1Mailbox Server 257

ArchitectureMailboxDatabase level failover2-16 copies of dataIncremental reseed30 sec failover per DBManagement through exchange not clusteringOther roles allowed on the cluster - 2 node full HA but needs hardware NLBContinuous replicationSCC is no more!No more shared storageSGs no longer existDAG created anytime not preinstalledStill Need Enterprise editionBuilt in Mail Archive

Enable Continuous AvailabilitySimplified Mailbox High Availability and Disaster Recovery with New Unified PlatformNew YorkSan JoseMailbox ServerMailbox ServerMailbox ServerReplicate databases to remote datacenterDB1DB1DB1Recover quickly from disk and database failuresDB2DB2DB2DB3DB3DB3DB4DB4DB4DB5DB5DB5Evolution of Continuous Replication technologyEasier than traditional clustering to deploy and manageAllows each database to have 16 replicated copiesProvides full redundancy of Exchange roles on as few as two serversCapabilities of CCR and SCR combined into one platform59

E-mail ArchivingBetter Manage Mail in a Central Archive While Maintaining a Familiar User ExperienceDrag and drop PSTs directly into the archive….…apply a retention policy….…or set folders to archive automatically…60

ArchitectureTransportHA improvements - redundancy (shadow copies) kept whilst message in transitWorks by using smtp extensions for limited overheadDumpster improved so once mail replicated to all copies it is removed from dumpsterSecurityDisposable email addressesAutomatic mail processing based on rights managementMessage trackingWorks across different organisations - web servicesMobilityBlock lists for types of devicesSend SMS through the phoneNew clientFirst to be upgradable

Enable Continuous AvailabilityGuard Against Lost E-Mail Due to Hardware Failures with Improved Transport Resiliency Mailbox Server XEdgeTransportServers keep “shadow copies” of items until they are delivered to the next hopAlso helps simplify Hub and Edge Transport Server upgrades and maintenanceHubTransport Edge Transport62

Protect CommunicationsSafeguard Sensitive Information with Integrated Information Leakage Protection Capabilities 63

Protect CommunicationsAutomatically Protect E-Mail with Centralized Rights Management RulesAutomate RMS Policies Based on Sender and Recipient AttributesApply RMS polices through Transport Rules64

Flexible and ReliableProvide the flexibility needed to operate a scalable, high performing, and easy to administer messaging infrastructureDelivered in Exchange Server 2007Improved installation and deployment experienceHigh Availability through Continuous ReplicationSimplified management console and command line shellBuilding on these Investments in Exchange Server 2010Choice of solution delivery with addition of hosted serviceSingle platform for High Availability and Disaster RecoveryRole-based administration and user self-service66

Anywhere AccessHelp manage communication overload by offering an easy to navigate, universal inbox with advanced messaging featuresDelivered in Exchange Server 2007Outlook experience on the web, phone, and mobile deviceSingle inbox for voice mail, e-mail, and moreIncreased productivity with improved calendar experienceBuilding on these Investments in Exchange Server 2010Easier Inbox navigation with updated conversation viewEnhanced voice mail with text previewShare free/busy calendar details with external partners67

Protection and ComplianceAchieve increased IT governance compliance with advanced tools to protect communications and manage the infrastructureDelivered in Exchange Server 2007On-premises and hosted protection from virus and spamCompliance to corporate and government regulationsMobile device security and management policiesBuilding on these Investments in Exchange Server 2010E-mail archiving and more powerful retention policiesNew Transport Rules for automated protection of e-mailPowerful multi-mailbox search UI for eDiscovery68

MessagingE-mailCalendaringUnified MessagingCommunications Instant MessagingConferencingEnterprise VoiceMicrosoft Unified CommunicationsIdentity & presence

OCS 2007 R2 ArchitectureUC endpointsPublic IM CloudsArchivingServerDMZWindowsLiveAOLOCS 2007 R2 PoolDataAudio/VideoYahooWorkloads:IM/Presence

Web ComponentsSIPActive DirectoryRemoteUsersBackendSQL serverFront-End Server(s)EdgeServersCommunicatorWeb AccessAdvancedMedia GWGroup ChatExchange2007 Server UMFederatedBusinesses(MediationServer)VoicemailMonitoring ServerPSTN

Key ConceptsPresenceDifferent GroupsAutomationCustom PresenceInstant MessagingEscalation to other mediaVoiceLiveMeetingTransfer CallOutlook & OWA IntegrationExchange Unified MessagingCommunicator Web Access

Key ConceptsLiveMeetingDial in conferencingAccess from the WebCommunicator Mobile v3Response GroupAttendant ConsoleDelegation (Boss/Admin)Group ChatDesktop Sharing

Clients and Devices for OCS 2007 R2Office Communicator 2007 Office Live Meeting 2007 clientConferencing Add-in for Microsoft Office OutlookRoundTableOffice Communicator Web AccessOffice Communicator MobileOffice Communicator phone experiencePC peripheral devices

Introduction to Exchange 2010

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Introduction to Exchange 2010