Introduction to listening skills.
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- 2. Presented by: Presented to: Group members: Abid Aziz M.Qasim Sultani. Sarim Zia. Azqa Ameen. Iram Awan. Shaheen Group. Ma’am Shehnila.
- 3. In this presentation we will cover three topics. Introduction to listening skills. Process of listening. Hearing vs. Listening.
- 5. What do you mean by Listening. Listening is: to pay attention to the sounds coming into your ears to concentrate on a sound to make an effort to hear someone or something to pay attention to someone or something that you can hear.
- 6. In other words. The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention.
- 7. Introduction to listening skill. Listening skills are vitally important both at interview and in most workplaces. If you demonstrate these skills at interview then the interviewers are likely to be confident that you will implement them at work.
- 8. Active listening skills. Engaging with what someone is saying so that they can tell that you are listening to them. Giving someone your full attention. You might make occasional notes, but you will not be writing down everything they say or interrupting them. Making eye contact and nodding your head at appropriate times. Able to ask for clarification on certain points, or to ask a question at the end about something that was said during the interview. Active listening is not only polite but also vital in an interview situation. It will convey your interest in what the interviewers are saying and prevent you from missing important information.
- 9. IMPORTANCE : Listening is a skill that is important because it helps us learn and understand different things. Usually, a person who listens properly is able to react appropriately to a particular situation or towards a particular person.
- 10. Language skills. Listening is the first skill from the four language skill, which are: Listening Speaking Reading Writing In our own language, listening is usually the first language skill that we learn.
- 11. CONT... Listening is one of the most important communication skills. Without careful listening, messages often are misinterpreted and people do not feel valued or understood. Too often people take listening for granted and do not pay enough attention to the speaker. In the case of communicating across cultures, the act of listening becomes even more critical because there are additional factors such as accents, idioms, slang, etc.
- 12. A GOOD LISTENER: looks at the person speaking reacts responsively pays close attention to the other does not interrupt the speaker is sensitive to the speaker does not rush the speaker ask appropriate questions is emotionally controlled has no hidden agenda
- 13. A BAD LISTENER: Always interrupts jumps to conclusions makes moral judgments keeps finishing the speaker's sentences is inattentive is always writing and taking notes changes the subject is unresponsive is impatient can't control emotions "fidgets" nervously
- 14. LISTENING PROCESS : The listening process starts out with Receiving. Understanding. Remembering. Evaluating. Responding.
- 16. Receiving. It refers to the response caused by sound waves stimulating the sensory receptors of the ear; it is physical response. Understanding. It is the stage at which you learn what the speaker means-the thoughts and emotional tone.
- 17. Remembering. It is important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind's storage bank. But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.
- 18. Evaluating. It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives. Often this evaluation process goes on without much conscious awareness. Responding. This stage requires that the receiver complete the process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received . This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message.
- 19. Difference between Listening and Hearing:
- 20. Listening vs. Hearing. To any layman, ‘hearing’ and ‘listening’ may appear to be one and the same thing, but there is a subtle difference between the two words. At one level, they are of course both functions of the ear that involve receiving sounds and processing them. However, herein lies the difference: any sound that is received by the ear and noted by the brain can be said to have been ‘heard’; it is only when a conscious effort is made to hear something that ‘listening’ comes into play.
- 21. Continue… For example, if the sounds from a conversation carry to you, but you make no effort to understand what is being said, you must say that you ‘heard’ the conversation. On the other hand, as soon as you make a conscious effort to understand or pay attention to what you are hearing, you are ‘listening’. Therefore, we do not ‘hear’ songs, we ‘listen’ to them (unless, of course, they are simply part of the background and we aren’t actually paying attention to them). It must be noted that ‘hear’ can be used in place of ‘listen’ sometimes, but ‘listen’ should not be used in place of ‘hear’. For example, you may tell someone that you heard what he or she said, and it is understood that you were listening, ie, paying attention.
- 22. FAQs.
- 23. THANK-YOU