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INTRODUCTION TO
REPORT WRITING
Writing in the Work Place
Rev 10/2010Report Writing
2
 Communication--the human connection--is the
key to personal and career success. ~
Paul J. Meyer
Objectives
 Identify the varieties of work place writing
 Explain how writing is used in the work place
 Develop techniques for occupational writing
 Write in occupational formats
Rev 10/2010Report Writing
3
Deficiencies in Basic Knowledge
Writing in English—46.4 percent of employer
respondents report new workforce entrants with a two-
year college diploma as “deficient,” and over a
quarter (26.2 percent) report that new workforce
entrants with a four-year college diploma are
“deficient.” Almost two-thirds of employer
respondents (64.9) say Writing in English is “very
important” for two-year college graduates; almost 90
percent (89.7 percent) say these skills are “very
important” for four-year college graduates.
Rev 10/2010Report Writing
4
Written Communications—47.3 percent and 27.8 percent
of employer respondents, respectively, report new
entrants with two-year and four-year college diplomas as
“deficient.” Almost three-quarters of the employer
respondents (71.5 percent) say Written Communications
is “very important” for two-year college graduates. For
four-year college graduates, 93.1 percent say Written
Communications is “very important.” …
Write memos, letters and complex technical reports clearly
and effectively
From Are they really ready to Work? Employers’ perspectives on the basic
knowledge and applied Skills OF new entrants To the 21st century
U.S.Workforce (2007)
Rev 10/2010Report Writing
5
Comp Vs. Report Writing
Workplace writing is not the same as college writing!
 Collegiate
 Meets the writer’s needs
 Expansive
 Continuous text
 Organized from least to
most important
 Visuals limited
 APA style
 Occupational
 Meets the reader’s needs
 Succinct
 Use bullets and headings
 Organized from most
important to least
 Visuals required
 Referencing laxer
Rev 10/2010Report Writing
6
Definition–Occupational Writing
Occupational writing is writing that takes place
in the work setting. The purpose is to
communicate effectively and efficiently ideas
that individuals and groups can use to make
decisions.
Rev 10/2010Report Writing
7
Rev 10/2010Report Writing
8
 The learned fool writes nonsense in better
language that the unlearned - but it's still
nonsense.
Benjamin Franklin
From BrainyQuote http://www.brainyquote.com/
Range of Occupational Writing
Rev 10/2010Report Writing
9
• Meeting Agendas
• Presentations
Oral
• Email Letters
• Memorandums
Correspondence
• Progress Investigative
• Feasibility Proposal
Reports
• Policies Handbooks
• Expense
Maintenance
Rev 10/2010Report Writing
10
 If you are writing about baloney, don't try to make
it Cornish hen, because that is the worst kind of
baloney there is. Just make it darned good
baloney.
Leo Burnett
From BrainyQuote http://www.brainyquote.com/
Types for Report Writing
Rev 10/2010
11
Report Writing
Correspondence – E-mail
 Develop skills to
write professional
emails
 Learn how to
manage emails
 Understand email
security risks
Rev 10/2010
12
Report Writing
Correspondence -- Letters
 Demonstrate the
parts of a letter
 Develop skills to
write varied kinds of
professional
correspondence
Rev 10/2010
13
Report Writing
Correspondence – Memorandum
 Develop skills to
write a wide variety
of memorandums
 Adjust content
according to
purpose
Rev 10/2010
14
Report Writing
Correspondence – Fax
 Develop skills to
write a wide variety
of facsimile
 Adjust content
according to
purpose
Rev 10/2010
15
Report Writing
Report
 A report is written
communication that
conveys information
to a group of
people for them to
make decisions from.
Rev 10/2010
16
Report Writing
Ancillary Report
 Abstract
 Executive Summary *
Rev 10/2010
17
Report Writing
Visual Effectiveness
 Understand the
appearance reflects
not only on you but
the employer
 Use of visuals
 Effective design
according to
purpose
 PowerPoint
Rev 10/2010
18
Report Writing
21st Century Communication
 Identify the
importance of social
media in today’s
world
 Facebook
 Twitter
 Linkedin
Rev 10/2010
19
Report Writing
Four Key Considerations
Purpose
Audience
Message
Format
Rev 10/2010Report Writing
20
Purpose
 If you don’t know
why, don’t do it!
 Stated in reports
Rev 10/2010
21
Report Writing
Audience
 Must meet the needs
 Realize decisions will
be made
 Adjust approach
Rev 10/2010
22
Report Writing
Message
 Clear and concise
 Brief
 Logical organization
 Simple direct
language
Rev 10/2010
23
Report Writing
Format
 Easy to read
 Key ideas easy to
find
 Looks professional
 Effective graphics
Rev 10/2010
24
Report Writing
Rev 10/2010Report Writing
25
 Decide what you need to say before you write,
then clearly state your message in as few
words as possible.
Beth Aleridge, Director, Internal Communications,
Home Depot, Inc. As quoted in The Business Style
Handbook, Cunningham & Greene, page 197.
Summary
Rev 10/2010Report Writing
26
 Writing in the work place is
 Wide-ranging
 Frequent
 Demanding
 Constant
 The work place disintegrates without good
communication
 Workplace communication reflects on everyone
Resources
Rev 10/2010Report Writing
27
 Handbook of Technical Writing by Alfred,
Brusaw & Oliu
 Stevens, B. (2005, March 1). What
communication skills do employers want? Silicon
valley recruiters respond [electronic version].
Journal of Employment Counseling
 Polk, C. (2009). Workplace Writing Skills
http://sabes.org/curriculum/instruction/workpla
ce-writing-skills1.pdf

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Introduction to Report Writing.pdf

  • 2. Rev 10/2010Report Writing 2  Communication--the human connection--is the key to personal and career success. ~ Paul J. Meyer
  • 3. Objectives  Identify the varieties of work place writing  Explain how writing is used in the work place  Develop techniques for occupational writing  Write in occupational formats Rev 10/2010Report Writing 3
  • 4. Deficiencies in Basic Knowledge Writing in English—46.4 percent of employer respondents report new workforce entrants with a two- year college diploma as “deficient,” and over a quarter (26.2 percent) report that new workforce entrants with a four-year college diploma are “deficient.” Almost two-thirds of employer respondents (64.9) say Writing in English is “very important” for two-year college graduates; almost 90 percent (89.7 percent) say these skills are “very important” for four-year college graduates. Rev 10/2010Report Writing 4
  • 5. Written Communications—47.3 percent and 27.8 percent of employer respondents, respectively, report new entrants with two-year and four-year college diplomas as “deficient.” Almost three-quarters of the employer respondents (71.5 percent) say Written Communications is “very important” for two-year college graduates. For four-year college graduates, 93.1 percent say Written Communications is “very important.” … Write memos, letters and complex technical reports clearly and effectively From Are they really ready to Work? Employers’ perspectives on the basic knowledge and applied Skills OF new entrants To the 21st century U.S.Workforce (2007) Rev 10/2010Report Writing 5
  • 6. Comp Vs. Report Writing Workplace writing is not the same as college writing!  Collegiate  Meets the writer’s needs  Expansive  Continuous text  Organized from least to most important  Visuals limited  APA style  Occupational  Meets the reader’s needs  Succinct  Use bullets and headings  Organized from most important to least  Visuals required  Referencing laxer Rev 10/2010Report Writing 6
  • 7. Definition–Occupational Writing Occupational writing is writing that takes place in the work setting. The purpose is to communicate effectively and efficiently ideas that individuals and groups can use to make decisions. Rev 10/2010Report Writing 7
  • 8. Rev 10/2010Report Writing 8  The learned fool writes nonsense in better language that the unlearned - but it's still nonsense. Benjamin Franklin From BrainyQuote http://www.brainyquote.com/
  • 9. Range of Occupational Writing Rev 10/2010Report Writing 9 • Meeting Agendas • Presentations Oral • Email Letters • Memorandums Correspondence • Progress Investigative • Feasibility Proposal Reports • Policies Handbooks • Expense Maintenance
  • 10. Rev 10/2010Report Writing 10  If you are writing about baloney, don't try to make it Cornish hen, because that is the worst kind of baloney there is. Just make it darned good baloney. Leo Burnett From BrainyQuote http://www.brainyquote.com/
  • 11. Types for Report Writing Rev 10/2010 11 Report Writing
  • 12. Correspondence – E-mail  Develop skills to write professional emails  Learn how to manage emails  Understand email security risks Rev 10/2010 12 Report Writing
  • 13. Correspondence -- Letters  Demonstrate the parts of a letter  Develop skills to write varied kinds of professional correspondence Rev 10/2010 13 Report Writing
  • 14. Correspondence – Memorandum  Develop skills to write a wide variety of memorandums  Adjust content according to purpose Rev 10/2010 14 Report Writing
  • 15. Correspondence – Fax  Develop skills to write a wide variety of facsimile  Adjust content according to purpose Rev 10/2010 15 Report Writing
  • 16. Report  A report is written communication that conveys information to a group of people for them to make decisions from. Rev 10/2010 16 Report Writing
  • 17. Ancillary Report  Abstract  Executive Summary * Rev 10/2010 17 Report Writing
  • 18. Visual Effectiveness  Understand the appearance reflects not only on you but the employer  Use of visuals  Effective design according to purpose  PowerPoint Rev 10/2010 18 Report Writing
  • 19. 21st Century Communication  Identify the importance of social media in today’s world  Facebook  Twitter  Linkedin Rev 10/2010 19 Report Writing
  • 21. Purpose  If you don’t know why, don’t do it!  Stated in reports Rev 10/2010 21 Report Writing
  • 22. Audience  Must meet the needs  Realize decisions will be made  Adjust approach Rev 10/2010 22 Report Writing
  • 23. Message  Clear and concise  Brief  Logical organization  Simple direct language Rev 10/2010 23 Report Writing
  • 24. Format  Easy to read  Key ideas easy to find  Looks professional  Effective graphics Rev 10/2010 24 Report Writing
  • 25. Rev 10/2010Report Writing 25  Decide what you need to say before you write, then clearly state your message in as few words as possible. Beth Aleridge, Director, Internal Communications, Home Depot, Inc. As quoted in The Business Style Handbook, Cunningham & Greene, page 197.
  • 26. Summary Rev 10/2010Report Writing 26  Writing in the work place is  Wide-ranging  Frequent  Demanding  Constant  The work place disintegrates without good communication  Workplace communication reflects on everyone
  • 27. Resources Rev 10/2010Report Writing 27  Handbook of Technical Writing by Alfred, Brusaw & Oliu  Stevens, B. (2005, March 1). What communication skills do employers want? Silicon valley recruiters respond [electronic version]. Journal of Employment Counseling  Polk, C. (2009). Workplace Writing Skills http://sabes.org/curriculum/instruction/workpla ce-writing-skills1.pdf