Introduction to skore app
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The Skore app is designed to facilitate quick and easy process mapping by allowing subject matter experts to capture process flows efficiently, significantly reducing workshop time from 10 to 2 days. It features a simple approach for defining activities and responsibilities, with tools for interactive documentation and reporting. The app supports collaboration through various sharing options and promotes clarity in processes by focusing on outputs and outcomes.
Introduction to skore app
- 1. June 2015 Copyright Skore Labs Limited https://www.getskore.com Introduction to Skore app Simple, fast process capture and analysis
- 2. Contents Why Skore app? Overview Getting Started Skore Approach Guidelines Defining Outputs Responsibility Models Reporting Sharing Models Useful Links History of the Approach
- 3. Why Skore app? Process workshops can be fun and rewarding. But they are a big commitment for the stakeholders and participants, taking valuable time away from their day jobs. What’s more these are experts in the process and not process experts. They want to describe, and reach agreement on, how things work as quickly and easily as possible. Skore app has been designed to map process at the speed of talking. The simple approach allows subject matter experts to focus on the flow while capturing all the important information for future analysis. The information can be instantly provided as online, interactive documentation. A recent customer reported that the approach reduced the time it took to complete the workshops from 10 to 2 days. This resulted in higher levels of engagement, more accurate definition of the process and better rates of buy-in and adoption.
- 4. Overview How Skore app works: • A simple approach that describes activities, who owns them and their outcome • Activities can be deconstructed allowing you to drill into the details of the process in the context of the big picture • Keyboard shortcuts make it one of the fastest process capture tools available • Attachments allow linking to related information and custom analysis (e.g. decision analysis, costing, systems, business requirements etc) • Ownership and responsibility modeling clarifies roles and responsibilities and creates role descriptions • Save As HTML allows you to save on an intranet or website for sharing (experimental)
- 5. Getting Started Download Skore app from: https://www.getskore.com 1. Click ‘Try It Now’ and leave your email address 2. Download for Mac or PC 3. Install app and follow built in tutorial
- 6. Skore Approach What boxes Describe activities and who does them Why boxes Describe outputs and outcomes, they facilitate discussions around the value that each activity brings Sticky Notes Add textual information to the diagram, highlight steps or capture further notes
- 7. Skore Approach Detailed View Creates a ‘drill down’ into the detail of this activity, allows you to focus on the detail in the context of the bigger picture Attachments Add links to related information (web links), add text to provide more information or further analysis
- 8. Guidelines Our recommended approach for capturing process. 1. Start with title and scope – agree the name of the process, where it starts and how we know it finishes (hint: use Why boxes to add initial trigger and final output) 2. Define activities – focus on capturing the main work in the process before adding who or why 3. Keep it on the screen – try to keep all activities on the screen at once and readable to the audience (hint: create detailed views to group together low level activities) 4. Add outputs – define an output for each activity (‘so that?’) showing what each activity adds to the process 5. Create detailed views – go to the next level of detail once you have all activities and outputs defined 6. Add attachments and notes as you go – capture relevant information and notes (e.g. concerns, issues, improvement ideas) as people think of them 7. Add roles – once the work is defined then return and add the ownership of each step, this is a great chance to iterate through the process and pickup anything previously missed 8. Tell a story – read out the process aloud to the group, this really helps to ensure it makes sense to everyone and is a last chance to clarify the process
- 9. Guidelines – Defining Outputs Outputs and outcomes (Why boxes) are one of the key principles in the Skore app approach. It helps to ensure every piece of work has a purpose and nothing happens “just because that’s the way it’s always been done around here”! To this end the act of discussing an output to each activity helps to clarify the related activities and the handovers one can expect between them. Remember the most important thing is to drive the discussion in the right direction and reach agreement. These simple rules will help you get the most out of the discussion: 1. Don’t use the simple past tense of the activity, this adds no further clarity. 2. Ask why the activity is performed. 3. Ask whether there is a measureable outcome, a document or something that can be checked. 4. Look for handovers, what does the next person expect to receive in order to start their piece of work. 5. As a last resort use ‘Ready to’ and finish with the next activity, this often prompts people to call out what they expect to start the next activity
- 10. Responsibility Models Skore app supports RACI, and its variant RATSI (see more about RATSI, https://www.getskore.com/roles-responsibilities-in- process-new-use-case/), for modeling responsibility. Once the feature is enabled you may add multiple roles to a What Box and tag these according the model (e.g. R for Responsible). To enable this feature: 1. Click Extras 2. Choose Settings 3. Select ‘Enable multi resources & tags’ 4. Select the responsibility model to use.
- 11. Reporting It’s possible to produce and analyse reports based on processes captured in Skore app. 1. Click on Export and choose ‘Report data…’ 2. Click column headings to sort data 3. Click ‘Advanced selection of data & scope’ to change the focus of the report from activities to roles or add/remove other items from the report. 4. Click ‘Export the report’ to save an Excel version of the report on your desktop.
- 12. Sharing Models There are several ways to share models captured in Skore app: Anonymously Online From the Export menu choose Just Skore It! This will create a one-off online version of your model and return a link you can share. The content will be publicly available to anyone who has the link. In Presentations From the export menu choose Export to .png image file or Export image to clipboard to use in presentations and documents. On an Intranet or Website (not yet released) Go to File > Save As and change file type to HTML. Save the file then upload to a document library or content management system.
- 13. Useful Links Org Design with Skore app – presentation overview of our 5 step org design process for aligning strategy, people and process.(www.slideshare.net/SkoreLabs/build-better-teams) Simple Activity Based Costing – video showing how to add durations to What Boxes and export for costing analysis. (https://www.youtube.com/watch?v=X_hoaE8mLdM) Rapid Process Mapping Explained – overview video of why and how to use Skore app. (https://www.youtube.com/watch?v=umipTGAPfJ8) Skore app for agile – Video explaining how the Skore approach can be used to bridge Agile development and User Experience (UX) mapping.(https://www.youtube.com/watch?v=nwp5N4W7MnU)
- 14. History of the Approach The Skore app approach to process mapping is a simplified version of IDEF0 systems modeling. IDEF0 was developed by the US Airforce to model, describe and agree complex systems and processes. For more information view the wikipedia article. (https://en.wikipedia.org/wiki/IDEF0)