Issip nsf smart service systems 20170330 v3
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The document discusses the development of smarter service systems through cognitive augmentation. It covers: 1) The growing market for exoskeletons and other robotic technologies that will be integrated into our lives through devices like clothing, vehicles, homes, and cities. 2) How cognitive systems can augment people and organizations, making "smart service systems" that enhance human performance. 3) The need to develop "intelligence augmentation" through partnerships between people and intelligent machines, rather than just focusing on artificial intelligence alone.
![3/30/2017 © IBM Cognitive Open Technologies 2017 6
Open Technologies
Spohrer J, Maglio PP, Bailey J, Gruhl D (2017) Steps toward a science of service systems. Computer. 40(1).
Spohrer J, Bassano C, Piciocchi P, Siddike MA (2017) What Makes a System Smart? Wise? In Advances in The
Human Side of Service Engineering 2017 (pp. 23-34). Springer International Publishing.
Service System: Dynamic configuration of people, technology, information, and organization
connected internally and externally by value propositions. [socio-economic-technical systems]
Smart Service Systems: People and organization are augmented with cognitive systems.](https://image.slidesharecdn.com/issipnsfsmartservicesystems20170330v3-170330214629/85/Issip-nsf-smart-service-systems-20170330-v3-6-320.jpg)
Issip nsf smart service systems 20170330 v3
- 1. Jim Spohrer (IBM) San Jose, CA, Wednesday March 29, 2017 http://www.slideshare.net/spohrer/issip-nsf-smart-service-systems-20170329-v1 3/30/2017 1 Living Inside Robots: Towards Smarter/Wiser Service Systems © IBM Cognitive Open Technologies 2017
- 2. Market for Exoskeletons 3/30/2017 © IBM Cognitive Open Technologies 2017 2
- 3. 3/30/2017 © IBM Cognitive Open Technologies 2017 3
- 4. 3/30/2017 © IBM Cognitive Open Technologies 2017 4
- 5. 3/30/2017 © IBM Cognitive Open Technologies 2017 5 Spohrer JC, Engelbart DC (2004) Converging technologies for enhancing human performance: Science and business perspectives. Annals of the New York Academy of Sciences.1013(1):50-82. Roco MC, Bainbridge WS (2002) Converging technologies for improving human performance: Nanotechnology, biotechnology, information technology, and cognitive science. WTEC. https://obamawhitehouse.archives.gov/sites/default/files/microsites/ostp/bioecon-%28%23%20023SUPP%29%20NSF-NBIC.pdf
- 6. 3/30/2017 © IBM Cognitive Open Technologies 2017 6 Open Technologies Spohrer J, Maglio PP, Bailey J, Gruhl D (2017) Steps toward a science of service systems. Computer. 40(1). Spohrer J, Bassano C, Piciocchi P, Siddike MA (2017) What Makes a System Smart? Wise? In Advances in The Human Side of Service Engineering 2017 (pp. 23-34). Springer International Publishing. Service System: Dynamic configuration of people, technology, information, and organization connected internally and externally by value propositions. [socio-economic-technical systems] Smart Service Systems: People and organization are augmented with cognitive systems.
- 7. Engineering Tools to Augment 3/30/2017 © IBM Cognitive Open Technologies 2017 7 Harris S, Karkauer D (2016) Complexity& Stupidity. A Conversation with David Krakauer. Sam Harris Podcast
- 8. 3/30/2017 © IBM Cognitive Open Technologies 2017 8
- 9. 3/30/2017 © IBM Cognitive Open Technologies 2017 9
- 10. Engineering Robots We Will Live In and Learn With • Exoskeletons Clothing • Driveless Cars • Furniture, Chairs, Beds • Robotic Houses • Healthy Neighborhoods • Robotic Cities 3/30/2017 © IBM Cognitive Open Technologies 2017 10 Amigos do Jean Paul Jacob https://www.facebook.com/groups/jeanpauljacob/
- 11. Computing: Then, Now, Projected 3/30/2017 11 2035 2055
- 12. 3/30/2017 12 1955 1975 1995 2015 2035 2055 Can better service help us be wiser? Cognitive Mediator (2035): Tool, Assistant, Collaborator, Coach, Mediator Open Technologies will enable this and more… © IBM Cognitive Open Technologies 2017
- 13. 3/30/2017 © IBM Cognitive Open Technologies 2017 13
- 14. “The best way to predict the future is to inspire the next generation of students to build it better” Digital Natives Transportation Water Manufacturing Energy Construction ICT Retail Finance Healthcare Education Government
- 15. 3/30/2017 © IBM Cognitive Open Technologies 2017 15
- 16. Definitions: AI vs IA 3/30/2017 © IBM Cognitive Open Technologies 2017 16 AI is Artificial Intelligence, or intelligence in machines (smart machines) IA is Intelligence Augmentation, or people thinking and working together with smart machines. IA is what IBM calls “Cognitive Computing” and the smart machines are called “Watson Solutions” or more generally “Digital Cognitive Systems (Cogs)” Cognition as a Service (CaaS): AI building blocks for IA solutions
- 17. In Summary 3/30/2017 © IBM Cognitive Open Technologies 2017 17 “A service science perspective considers the evolving ecology of service system entities, their value co-creation and capability co-elevation interactions, and their capabilities, constraints, rights, and responsibilities.” Cognitive Systems Entities Service Systems Entities With Cognitive Mediators Add Rights & Responsibilities
- 18. Some paths to becoming 64x smarter: Improving learning and performance • 2x from Learning sciences (methods) – Better models of concepts – Better models of learners • 2x from Learning technology (tools) – Guided learning paths – Elimination of “thrashing” • 2x from Quantity effect (overlaps) – More you know, faster you go – Advanced organizers • 2x from Lifelong learning (time) – Longer lives and longer careers – Keeps “learning-mode” activated • 2x from Early learning (time) – Start earlier: Challenged-based approach – STEM-2D in K-12 (SSME+DAPP Design of Smart Service Systems) • 2x from Cognitive systems (performance support) – Technology & Infrastructure Interactions – Organizations & Others Interactions 3/30/2017 © IBM Cognitive Open Technologies 2017 18
- 19. Next Generation: Future-Ready T-Shaped Adaptive Innovators Many disciplines Many sectors Many regions/cultures (understanding & communications) Deepinonesector Deepinoneregion/culture Deepinonediscipline 3/30/2017 © IBM Cognitive Open Technologies 2017 19
- 20. Future-Ready T-Shapes 3/30/2017 © IBM Cognitive Open Technologies 2017 20
- 21. But this stuff is still really hard… 3/30/2017 © IBM Cognitive Open Technologies 2017 21