IT Governance Assessment / Audit - Product Solution
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This document discusses balancing IT governance and governance risk. It outlines objectives of IT governance such as maximizing benefits, responsible use of resources, and managing IT risks. It identifies challenges with existing IT governance models, including a lack of measurement systems and inability to adapt to business needs. The document then introduces a product called "Universe One" meant to address these issues. It presents an IT Governance Excellence Framework with scales to measure customer satisfaction and governance performance.
IT Governance Assessment / Audit - Product Solution
- 1. BALANCING IT GOVERNANCE & GOVERNANCE RISK Techserv Consulting Confidential & Private Promoting 1 Systems Integrity
- 2. IT GOVERNANCE - OBJECTIVES Maximize IT is aligned with the business and enables the benefits business to maximize benefit Responsible IT resources are safeguarded and used in a use responsible and ethical manner of Resources IT-related risks are addressed through Manage appropriate controls and managed to minimize IT Risks risk and exposure Techserv Consulting Confidential & Private Promoting 2 Systems Integrity
- 3. CHALLENGES / FAULTS IN IT GOVERNANCE UNIVERSE Multiple Multiple models to address IT Governance CMMI, ISO 9001, ISO 27001, COBIT etc., models Measurement There is no measurement systems to establish, measure and estimate Systems IT Governance status, Risks status, Governance requirements Alignment to Quite a variance between model implementation vs. Customer satisfaction, complaints Customer Satisfaction Alignment to Models does not provide flexibility to adjust to business requirements, size, customers, organization priorities etc., Business Objectives Improvement There is no mechanisms to establish business goals aligned Governance goals and measurement methodology Methodology Users Involvement Users of processes and systems do not participate in such & Commitment rigid and irrational approach. Techserv Consulting Confidential & Private Promoting 3 Systems Integrity
- 4. IT Governance Is the Key Issue • Enterprises are sacrificing money, productivity and competitive advantage by not implementing meaningful IT governance framework • Executives need a better way to: – Align model to business – Measure IT Governance goals vs. actual – Align governance to customer expectations – Establish Governance roadmap Techserv Consulting Confidential & Private Promoting 4 Systems Integrity
- 5. WHY PROJECTS NOT PERFORMING? Shortfall in Clients are different. Project Leadership believes and applies the same understanding. In reality, there are differences due Understanding to geography, industry, size, regulations etc., Inability to Not able to arrive at the conclusions that the tings are grossly ambiguous and therefore require attention handle ambiguity Imbalance in Lack of ability to understand, design and implement project controls to have necessary preventive, detective and control design corrective mechanisms Heavy Processes Processes are implemented to satisfy CMMI instead of project’s requirements Poor diagnostic Unable to pinpoint / incorrectly pinpoint the reasons for the issues and not able to figure out quick solutions and long skills term solutions Inconsistent, time lapsed Performance management systems performed as a routine rather than integrated performance management Techserv Consulting Confidential & Private Promoting 5 Systems Integrity
- 6. IMBALANCE IMPACTS PROJECT DELIVERY Preventive Mechanisms Detective Mechanisms Corrective Mechanisms Conformance Performance Appropriate, cost-effective, complete and accurate identification and implementation of mechanisms in balanced manner would provide basis for improved project delivery capabilities Techserv Consulting Confidential & Private Promoting 6 Systems Integrity
- 7. GOVERNANCE MODEL PROVIDE THE FOLLOWING? Is my IT GOVERNANCE Are we have the competence to satisfy Customers? Are we progressing in the right way? Are we able to measure IT Governance status? Are we able to measure the shortfall in IT Governance? Are we able to align Business Goals to IT Goals? Are we able to involve the employees? Techserv Consulting Confidential & Private Promoting 7 Systems Integrity
- 8. Our Product “Universe One” MEANT TO BALANCE IT GOVERNANCE & GOVERNANCE RISK Techserv Consulting Confidential & Private Promoting 8 Systems Integrity
- 9. IT GOVERNANCE – EXCELLENCE FRAMEWORK CSI - CUSTOMER SATISFACTION INDEX GI – GOVERNANCE INDEX • CSI BET 8-10 • PI BET > 90 • CSI BET 6-7 • PI BET 75 - 90 • CSI BET 5-6 • PI BET 61 - 74 Scale 5 - Excellent • CSI BET 3-4 • GI BET 30 -60 Scale 4 – Very Good • CSI BET 1-2 • GI BET < 30 Scale 3 - Good Scale 2 - Average Scale 1 - Poor PRODUCT / SERVICE EXCELLENCE GOVERNANCE RISK Techserv Consulting Confidential & Private Promoting 9 Systems Integrity
- 10. IT GOVERNANCE EXCELLENCE FRAMEWORK - SCALE EXCELLENT 5 Successfully Proactive CSI = 9 or 10 on 10 Consistent Customer Delight VERY GOOD 4 Proactive CSI = 7 or 8 on 10 Process Institutionalized GOOD 3 Occasionally reactive CSI = 5 or 6 on 10 Successful Improvements AVERAGE 2 Mostly reactive CSI = 3 or 4 on 10 Improvements begun POOR 1 Always reactive CSI = 1 or 2 on 10 Not feasible to assess Techserv Consulting Confidential & Private Promoting 10 Systems Integrity
- 11. IT GOVERNANCE EXCELLENCE FRAMEWORK - AN APPROACH SET / RESET GOVERNANCE GOALS GOVERNANCE GOVERNANCE CSI DOMAIN COMPONENT MEASURE GOVERNANCE IMPLEMENT TAILOR CONTROL IMPROVE AND REALLIGN CHANGES OBJECTIVES REENGINEER ASSESS PROCESS GOVERNANCE ANALYSE MEASURE RESULTS GOVERNANCE (GLOBAL) ANALYSE GOALS CORRECTIVE RESULTS VS. MEASURES (ENTITY) ACTUALS COMPARE ACTUAL PERFORMANCE VS. GOALS Techserv Consulting Confidential & Private Promoting 11 Systems Integrity
- 12. IT GOVERNANCE EXCELLENCE FRAMEWORK - STRUCTURE FRAMEWORK CONCEPTS DOMAINWISE / COMPONENTWISE ASSESSMENT CONTROL OBJECTIVES ASSESSMENT RESULTS ORGANIZATION LEVEL GOALS ASSESSMENT ANALYSIS LEVEL GOALS BUSINESS UNIT LEVEL GOALS PROJECT IT GOVERNANCE ROADMAP CSI / DOMAIN / COMPONENT ASSESSMENT RESULTS CONTROL OBJECTIVEWISE ASSESSMENT GUIDELINES APPLICATION GUIDELINES Techserv Consulting Confidential & Private Promoting 12 Systems Integrity
- 13. GOVERNANCE EXCELLENCE FRAMEWORK - BUSINESS BENEFITS o Able to set Organization's IT Governance goals o Able to set Business Unit’s IT Governance goals o Able to set Project level IT Governance Goals o Able to tailor Assessment control objectives o Able to link the results to Customer perception o Able to understand easily by the stakeholders o Able to tailor weightage to derive accurate status o Able to influence the stakeholders to participate o Able to reduce disputes and opinions o Able to indicate the IT Governance gaps o Able to redefine the Goals with reference to business o Able to assess on timely basis Techserv Consulting Confidential & Private Promoting 13 Systems Integrity
- 14. Any Queries ? Please Contact: ARUL NAMBI aruln@techservconsult.com +91 9892504538 www.techservconsult.com Techserv Consulting Confidential & Private Promoting 14 Systems Integrity