IT Master Plan
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The IT Master Plan outlines a 3-phase plan to upgrade Ziggy Hotel's technology infrastructure and systems. Phase 1 focuses on improving core functions like housekeeping, front desk, billing, and facilities. It will also strengthen promotional capabilities and online reservations. Phase 2 integrates all functions and adds applications for tasks like reservations, registration, and housekeeping. Phase 3 upgrades the network and implements new applications and technologies such as IP telephony, WiFi, a building automation system, and touchscreen panels across all areas. The plan aims to provide fast, simple, and accurate services through intelligent technology.
IT Master Plan
- 1. IT Master Plan Ziggy hotel
- 2. We are Vision •#1 affordable, amiable, hospitality Mission •Pay as you use
- 3. Mission Affordable •Only need to pay as you use Amiable •Creating right environment for sociality Hospitality •Clean and Secure Enviroment
- 4. Phase 1-1 Reservation & Promotion Front Desk - Check In -Check out Facilities usage - Guest Room - Meeting Room - Restaurant - Gym - Business Center House Keeping - Self Service Billing Finance & Accounting Information Technology LOGISTIC & GA Human Resource
- 5. Phase 1-1 Core - House keeping - Front desk - Billing - Facilities - Promotion - Reservation Necessity - Finance & Accounting - HRD - IT Infrastructure - LOGISTIC & GA Weaker Equal Stronger
- 6. Phase 1-2 Reservation Value Propositions: Multi channel promotion, call/web reservation Capabilities: 1. Reservation - Web - Newspaper - Airlines site 2. Reservation - Primary web reservation - Secondary call reservation Products & Services: •Email/sms blast •Member loyalty •Member get member Reserv ation - Check in - Check out
- 7. Phase 1-3 Front desk Value Propositions: Fast, simple Capabilities: •Card Access •Smart integrated Front Desk •Touch Panel Products & Services: •Self check in •Real time information bill Front Desk - Check in - Check out
- 8. Phase 1-4 Facilities Value Propositions: Always connected Capabilities: •Touch Panel •Multimedia •Internet Products & Services: •Wifi everywhere Facilities
- 9. Phase 1-5 House Keeping Value Propositions: Fast reliable service Capabilities: •Touch Panel •Infrastructure •People Products & Services: •Order from touch panel (in room) House Keeping
- 10. Billing Value Propositions: On line billing in touch panel Capabilities: •Taouch panel •Infrastrcuture •application Products & Services: •Able to check billing from touch panel Billing
- 11. Organization I.T. NEEDS IT Value Preposition Basic Hygiene Differentiators • Wi-Fi • Building Automation System (BAS) • High Speed Internet Connection • Key Card System • Smart Front Desk System •Online Billing info to customers •Integrated Billing Calculation • Touch Screen Application • Fast, Simple and accurate •Intelligent technology with customer pattern recognition • High Availability •Integration to Housekeeping Services/Devices
- 12. Phase 2-3 Promotion & Reservation Front Desk Facility Usage Housekeeping Billing & Payment GA & Logistic Purchasing HRD Finance Accounting IT APPLICATION & TECHNOLOGY • Application TO-BE : A. Reservation B. Registration C. Electronic Cash Register D. Housekeeping E. Guest History F. Telephone G. Banquet H. Point of Sales I. CRM J. Food & Beverage Cost Control System K. Material Management System L. Management Information System M. Financial Accounting System N. Personnel Management System O. Executive Dashboard P. BAS Q. Integrated BAS with CRM • Technology : 1. IP Telephony 2. Wi-Fi Transmitter 3. Internet Broadband 4. Building Automation System (BAS) 5. CCTV 6. One Bill Payment 7. Panel Touch Screen 8. Key Card System 9. Video/Call Conference New System D E D F G H I J K L D M K O P New Technology 28 287 1 9 3 4 5 2 7 6 2 K 6M N 2 2 2 Q A BA C I D 7 2 2
- 14. B1 B2 B3 B1 B2 B3 B1 B2 B3 B4 B5 B1 B2 B3 B1 B2 P2 P4 P6 P8 P10 P12 P14 P14 Application P1 P3 P5 P7 P9 P11 P13 P13 A1 x x x x x x x x x x x x x x x x A2 x x A3 x x x A1 x x x x x x A2 x x x x x x x x A3 x x x x x x A4 x x x x A1 A1 x x A2 x Information A1 x x x x x x x x x x x x x x x x A2 x x A3 x x x x x x A1 x x x x A2 x x x x A3 x x x x A4 x x x x A1 x x A1 x x A2 x NETWORK A1 x x x x x x x x x x x x x x x x A1 A1 A1
- 16. Peta Jalan BI 2012-2014 16 No JENIS PEKERJAAN 2011 2012 M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12 M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 M12