IT Performance Measurement made easy
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Metricus is a performance management system recognized for its innovative approach in measuring and improving IT performance, nominated for the itsmf innovation award. It provides tools for IT managers to assess service performance through accurate KPIs, dashboards, and data analysis, enabling informed decision-making and alignment with business goals. The platform includes trend analysis, scenario planning, and customizable reporting features, facilitating effective data management for continuous improvement.
IT Performance Measurement made easy
- 1. MetricusClarity on the performance of ITMetricus at a GlanceMetricus has been acknowledged for breaking new ground on IT performance management and is nominated for the ITSMF Innovation Awardby three independent juries.
- 2. Metricus provides clarity on the performance of IT and enables effective IT decision making Copyright ©2009, ITpreneurs B.V. All rights reserved. 2Metricus allows IT managers to take informed decisions about the performance of IT by presenting them with accurate KPIs, reliable dashboards and advanced data analysis capabilities.Using Metricus IT managers can determine if IT services or processes are being performing as per business requirements, if resources are optimally utilized, and determine the impact of improvement initiatives.
- 3. IT Performance Management is about measuring, improving, and demonstrating the value of ITCopyright ©2009, ITpreneurs Nederland B.V. All rights reserved.3Define what is important to you and what you should measureMeasure your IT performance through best practice KPIs and performance dataInitiate improvement activities based on historic data and scenario planning Manage the ongoing process and present decision making information to relevant stakeholders in your organization
- 4. Metricus enables organizations to define, measure, manage and improve IT’s performance Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 4DefineMeasureImproveA best-practice IT KPI library with metrics that align with your business goals.Metrics for ITIL, COBIT, ISO/IEC 20000 processes
- 5. IT balanced scorecard KPIs, Cost Control KPIs, Green IT KPIs
- 6. ‘Meta information’ explaining how to use and adopt KPIsQuality and reliable information from your IT organization that you can count onProcess or functional scorecards with traffic light symbols to visualize your performance
- 7. Highly visual dashboards for your CIO presenting a holistic view across functions and teams
- 8. Data analysis capabilitiesRecognize trends, compare performance, and proactively improve performanceBenchmark internal teams or departments
- 9. Scenario Planning using cause-and-effect diagrams
- 10. Six Sigma charts help you identify process flaws
- 11. Initiate and track improvement initiativesA practical do-it-yourself approach to data and metric managementTools, templates and guidance to extract data from your ITSM tools
- 12. Manage KPI settings, trends, target, tolerance, definitions
- 13. Ability to customize reports, or add your own KPIsManage
- 14. Define - Structured KPIs drive IT Performance Management Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.5IT KPIs (that are aligned with the business strategy) play a role at each decision-making level in the organization and enable the organization to take informed IT decisions in line with business requirements Over 600 Timely, accurate, and qualityIT metrics and measures(KPIs) in MetricusBusiness LeadershipIT Balanced ScorecardBusiness StrategydrivesIT management IT process health dashboardsITStrategydrivesIT departmentsFunctional and process scorecardsProcesses and ActivitiesCategories: ITIL v3, IT Services, Infrastructure, Service Level Management, COBIT, ISO/IEC 20000, Green IT, Balanced Scorecard, and more..
- 15. “A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and arranged on a single screen so the information can be monitored at a glance” Intelligent Enterprise, 2004Green IT dashboardHighly visual, data aggregated from various sources
- 16. Provide a one glance view on the current state of the organization/process or activities.
- 17. Typically used by CIOs, IT Management and business users.Metricus Dashboard from the Service Request ModuleMeasure- Dashboards, Scorecards, Reports6
- 18. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 7Measure- Dashboards, Scorecards, ReportsSix Sigma charts For selected KPIs you have the ability to create Six Sigma control charts or histograms. This functionality helps you reduce defects in your processes Comprehensive DashboardsA typical Metricus Dashboard Template that provides a comprehensive picture on your current IT performance and historical information. These two elements together allow you to take adequate decisions for the future
- 19. Manage – Manages the integration of data from your ITSM toolsData Management is the link between operational systems and tools and decision making information based on structured Key Performance IndicatorsData management is the extraction, transformation, and loading of data from disparate systems into a single data store for the purposes of manipulation, evaluation, and analysis.
- 20. Data management allows organizations to access all their fragmented data, create an accurate and consistent view of their information assets, and leverage those assets to drive business decisions and operations. Metricus Data ManagementExport data from your service management tool into Metricus Templates
- 21. Upload templates via FTP to Metricus
- 22. Metricus processes your data and transforms it to informationEasy Data TemplatesEvery Module includes structured templates that help you collect data from your service management tool and upload this to Metricus. The simplest way to do this is through FTP allowing you to refresh your data whenever you want to Manage access rightsAssign dashboards to users and manage who sees whatDefine your reporting structureThis allows you to define your reporting structure. Do you want to report per department, geography or team? Manage –Metric Management functionalitiesSettingsManage definition, set target, tolerance, data criteria
- 23. Improve – Trend analysis, Scenario Planning, Initiative management Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 10To improve performance in the future, one has to look at the pastTrend analysis helps to understand patterns and behavior of KPIs
- 24. Comparing historic information is important to be able to define policies for the future
- 25. Trend analysis further helps you to monitor if your improvement initiatives are resulting in overall better performance Improve – Trend analysis, Scenario Planning, Initiative management Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved. 11KPIs are linked to higher level business goals, and to other KPIs. This information allows you to develop scenarios and predict outcomes of your actionsKPIs in Metricus are linked to each other. This information allows you to assess the effect of changes to KPIs.
- 26. With this knowledge, you can create various models and scenarios that allow you to meet your expected results
- 27. Metricus allows you to dynamically design cause and effect relationshipsMetricus Product OfferingsCopyright ©2009, ITpreneurs Nederland B.V. All rights reserved.12Metricus Enterprise provides a robust and comprehensive set of tools and knowledge that you can use for the effective management of all your IT Performance Management initiativesMetricus for Consultants enables IT management and ITSM consulting companies to add powerful IT Performance Management capabilities to their consulting offering Metricus Modules provide comprehensive on-demand solutions to measure, manage and improve the performance of selected IT services, domains, processes and strategies.Modules for ITILModules for IT GovernanceMetricus Specials
- 28. Metricus FeaturesIncluded in Metricus ModulesIncluded in Metricus EnterpriseIncluded in Metricus for ConsultantsPartners can embed Metricus in their consulting approach and grant customers access to Partners’ Metricus subscriptionDashboard, Scorecard and Data Analysis TemplatesAll Modules are included in Enterprise SaaSUp to 25 KPIs with ‘meta’ information relevant to the use of KPIsPartners provide consulting services around MetricuskpiSandbox environmentScripts, templates and guidance relevant to the integration of dataNo minimum number of usersAbility to integrate consultant specific KPIs or knowledgeFully customizable according to customer specificationsModular approach, pay as you goStandard Metricus Platform Features applicable to all productsDocumentation is available to support the use and configuration of MetricusMetricus provides end-user support, including support in managing dataData management part of initial configuration Globally accessible, browser based, fully managedEnd-user training online or face to faceCopyright ©2009, ITpreneurs Nederland B.V. All rights reserved.13
- 29. Copyright ©2009, ITpreneurs Nederland B.V. All rights reserved.14for more information visit www.metricus.com