The document discusses how information technology (IT) can help address problems in supply chain management (SCM). It outlines key components of SCM, including production, inventory, location, and transportation decisions. IT solutions like EDI, artificial neural networks, and genetic algorithms can help with issues like the bullwhip effect, poor customer service, and high inventory costs. Software from SAP and Microsoft also impact SCM by facilitating vendor relationships, procurement, operations, and customer relationship management.