IT Services Questionnaire Analysis Linkedin
- 1. IT Services Questionnaire Analysis Overview of how Perins School IT Services is seen by our clients (Students & teachers).
- 2. I have conducted a survey on behalf of the IT department using a variety questions, to show an understanding of how to gather information regarding customer satisfaction levels. This is to gain insight on the department’s reputation, as well as an awareness of what we are doing well and how we could improve. Overview
- 3. The Survey Results All of the current results are put into the appropriate methods to be easily identified. Worded answers will be sampled; the full results will be available on Moodle The survey was delivered to the Year 7’s first and those results have been collected separate to the whole school survey. The year 7’s are include in the whole school. This is provide a fair analyse of first impressions. The year 7’s had 49 respondents in the survey, the Whole school had 150 respondents
- 4. 32% 51% 13% 4% All Year Groups They dealt with me straight away I had to wait a short amount of time to be seen I had to wait a long time I gave up because the queue was too long Was the IT Team was available in a timely manner? 57% 33% 5% Year 7 only They dealt with me straight away I had to wait a short amount of time to be seen I had to wait a long time I gave up because the queue was too long
- 5. 36% 39% 14% 11% Yes, they dealt with me straight away Yes, although they had to take in my device Yes, but I had to use a loan device until mine was complete No, I still have the same problem 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% All Year Groups The IT Team resolved my issue: Do you agree? 65% 24% 8% 2% Yes, they dealt with me straight away Yes, although they had to take in my device Yes, but I had to use a loan device until mine was complete No, I still have the same problem 0% 10% 20% 30% 40% 50% 60% 70% Year 7 Only
- 6. 67% 33% All Year groups Yes No Did the IT Team explain what was wrong with your device? 65% 35% Year 7 only Yes No
- 7. 76% 24% All Year Groups Yes No Did the IT Team answer all your questions? 84% 16% Year 7 Groups Yes No
- 8. 75% 25% I agree I disagree All Year Groups The IT Team showed knowledge of the products/services 82% 18% I agree I disagree Year 7 Only
- 9. 91% 9% All Year groups Yes No Did you follow the advice given to you by the IT Services Team? 94% 6% Year 7 only Yes No
- 10. 15% 3% 9% 2% 6%65% All Year Groups Mr Bartlett Mrs Cleaver Mr Harper Mrs Levett Mr Lewis Mr Searle Which member of the IT services team is most helpful? 10% 2% 8% 4% 14%61% Year 7 only Mr Bartlett Mrs Cleaver Mr Harper Mrs Levett Mr Lewis Mr Searle The figures only show the which member of staff has help a student, this is why Caroline and Jo have low percentages. Harry score is lower in the All year group as the students tend to pick members of staff they are familiar with or that they have dealt with in the past.
- 11. 22% 48% 16% 9% 5% All Year Groups Exellent Good Average Fair Poor Rate your customer service 41% 43% 10% 2% 4% All Year 7 Exellent Good Average Fair Poor
- 12. Sample word answers The results that have been selected are to reflect the trend. The full list of results can be found on Moodle.
- 13. What do you like best about the laptop scheme? Having a Laptop The fact that once the scheme is finished you have the option to buy the device from the school. Unlocks Learning potential You can take them home and complete homework online The IT Team are always available Every lesson is an E-Learning lesson
- 14. How can we improve our service? Have two hatches so the queue is quicker By doing nothing Get more staff to make it quicker Fix problems faster Seeing more than one pupil at a time More Staff Training
- 15. Faster repair time Multiple service desks More staff Waiting time Explanations Trend analysis of improvement