IT system and network administrator

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Valid UAE Driving License Mobile # PK: +923226300236 UAE: +97124171990 USA +19149401138
Muhamamd Nasir nasir_majeed51@yahoo.com

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I have more than 10 years of extensive hands-on experience in IT Systems Administration including Windows
Server 2008 / 2012 Administration, technical communication, network infrastructure, server administration,
and VoIP / IP PABX, IVR, SIP Base products.
Specialties: Designing and implementation of Microsoft & Network Infrastructure products and Deployment,
IT Strategy & Security, Data Center Consultancy, 2nd and 3rd level of Servers and IT System support.
Technical Expertise

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Certifications
• Microsoft Certified IT Professional Enterprise Administrator (MCITP) 2012
• Microsoft Certified Technology Specialist (MCTS) 2012
• Microsoft Certified Solutions Associate (MCSA) 2012
• Asterisk IP PBX Administration Certification ( Jan 2010 )
• Interconnecting Cisco Networking Devices Part 1 (ICND1)
Technical Skills and Knowledge

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Operating System Windows 7/8 Professional, Windows Server 2008 / 2012, Linux Ubuntu / Cent OS
Hardware Cisco IP PBX, Asterisk IP PBX, Panasonic, Zycoo ,Switches, Routers, Wi-Fi, Access Point,
Network Printer ,IP Camera, CCTV DVR, Firewall Fortinet / Sonic wall

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Software’s Active Directory, GPOs, MS IIS Server, Windows RDP Server, Symantec Endpoint Server,
Linux Call Center Suites, Seagate Backup Exec, MS Office, Team viewer, MS Outlook
Networks/Protocols LAN/WAN, TCPIP, DHCP, DNS, PPOE, VLAN, VPN, PPTP, L2TP, POP3, SMTP,

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Professional Experiences
Jananah Investment LLC Abu Dhabi
IT Administrator Aug 2014-Present

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Responsible: Reporting to IT manager and system administration utilizing available technical support staff
and resources,
Setup and Administration of Windows 2008 & 2012 Server Active Directory, IIS, Remote and routing servers
Network Management protocol such as DNS, DHCP, VPN, PPOE, Vlan
Setup and Administration of MS ISA 2006 Firewall, Setup and Administration of centralized Antivirus server
Planned Maintenance of Asterisk IP PBX servers and Network with minimum disruption to users,
Scheduling upgrades and security backups of hardware and software systems,
Monitoring Network/System operations and daily check system security and machine performance,
Design and maintenance of internal network ,Capacity planning for services, Researching and installing new

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systems, Co-Ordinate with Hardware and Hosted server’s vendors and Etisalat Team Leadership, IT solutions,
Trainer, Leadership, Administration, Planning, Design, Implementation, and many things related with IT
Infrastructure and IT Management Meetings and interacting regularly with management, clients and team
members to constantly improve System Administration operations Managing crisis situations, which may
involve complex technical hardware or software problems Planning, developing and implementing the IT
budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness,
Preparation of SOPs
MRIT Solutions LLC Abu Dhabi UAE

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IT Administrator March 2012 – July 2014
Responsible for planning/execution of new IT projects and system administration utilizing available technical
support staff and resources,
Responsible to manage Company’s IT operations.
Strong working knowledge of Windows Server, Active Directory and Email Sever,
Setup all hardware and software and network operating system.
Responsible to manage surveillance system of the company,
Established system by planning and executing the selection, installation, configuration, and testing of PC and
Server hardware, software, LAN and WAN networks,

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In-house IT Support & monitoring company’s Doman,
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources,
systems and key processes, reviewing system and application logs.
Verifying completion of scheduled jobs such as backups,
Maintain log and or list of required repairs and maintenance.
Maintain CCTV Camera installation & DVR configuration

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Sybrid A Lakson Group of Companies 2008 to 2012
Supervisor – Server Administration & Helpdesk Team (Information Technology)

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Reports to Manager IT, Responsible to Manage Server Administration & Help desk Team, Provide IT
server administration and resolve all escalated matter, responsible to meet internal targets of
maintaining service level ensure the maximum up-time as well as minimum resolution time.
Summary of key functions:
1. Team Management, 2. Coordination Internal/External, 3. Conceptualization and Problem Solving
4. Compliance, 5. Customer Focus, 6. Backup, 7. Maintenance, 8. Procurement, 9. Reporting
Team Management
— Managing System Administration & Helpdesk team and ensure their KPI’s are met as per the actual.
Coordination Internal/External
— Coordination with other departments for network and systems back ends queries.

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Conceptualization and Problem Solving
— Proficiency in developing and evaluating options and alternative courses of action higher ups.
Compliance
—Applying an understanding of key legal precedents, policies and practices to protect the interests of
the organization and individual employees
Customer Focus
—Researching and understanding client business operations and agenda
—Responding to customer’s needs in a manner that provides added value and generates significant
customer
Backup
— Ensure the IT Asset / Backup inventories are managed properly.

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Maintenance
— Ensure periodic maintenance of hardware / software is being performed regularly.
Procurement
— Responsible for procurement of hardware and software.
Reporting
— Present daily /weekly / monthly reports to higher ups.
Cybernet ISP Karachi Pakistan 2006 to 2008
Senior IT Support

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• Responsible to supervise 1st
and 2nd
level support for VOIP and Data Network of 250+ Seats National and
International Contact Center.
• Create and implemented process flow for resolution of daily complains and queries.
• Root Cause Analysis and preventive actions to overcome repetitive complains in VOIP and data network.
• Provide desktop support to remote users & Provide basic support for hardware, network access.
• PC hardware installation, configuration, maintenance, and provide support for telecommunication
equipment.
• Responsible for new system installations, upgrades and maintenance of network and server applications.
• Provide 2nd level technical support to the Help Desk & Router, Firewall, Cable Modem, Wi-Fi configuration.

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• Manage and support Windows 2000/XP/7/Open source workstations.
• Software installations and maintenance, Antivirus, Spy ware, and Spam protection.
• Network, Remote Access, and Peripherals setup and support.
• Perform Windows server installations, maintenance, and tuning.
• In-depth trouble shooting on all types of system problems on PCs and servers.

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Education
• Graduation
B.S Computer science (University of Karachi Pk) 2005
• Intermediate
Board of Intermediate Education Karachi PK
• Matriculate
Sindh board of Karachi PK

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Awards & Extra Curricular Activities
• Award Samsung Galaxy S5 for Best Performance in IT Department with Certificate, Promotion 2014,
• Best bowler for 2008-09 season
• Extra hours work award in IT department with certificate. 2011
Interests
• Reading books,
• Cricket

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• Listening to music
• Video Games
Personal Information
Father’s Name: Abdul Majeed Shaikh
Date of Birth: 17-12-1982
Religion: Islam

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Nationality: Pakistan
Marital status Married
License UAE/GCC Valid Driving License
UAE Address Room # 101, Mashreq Bank BLD, Opp ADCB Head Office, Abu Dhabi UAE
PAK Address Nazim Abad Karachi Pak
References available on request

IT system and network administrator

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IT system and network administrator