IT4IT™ - Managing the Business of IT

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Louw Labuschagne is a specialist consultant and trainer at Real IRM. As an experienced professional in the
field of Enterprise Architecture, he has developed a reputation over the past 20 years as a thought-leader in
this field. Louw has operated in a broad range of disciplines: including strategist, architect, modeller, analyst,
speaker and trainer.
He holds an M. Tech from the Tshwane University of Technology, a B. Tech from Pretoria Technikon, and an
MBA from Bond University. He’s also certified as a practitioner in TOGAF™ 9, ArchiMate™ 2, and Zachman.
With his active contribution to a number of standards, and by publishing several whitepapers, Louw has
played a key role in the development of the EA profession in South Africa and across the world.
And by leading teams that have established and grown EA practices within many of SA’s large organisations
– including some of the major banks – Louw has helped these organisations to transform their operations.
Louw’s passion for sharing, collaborating and guiding others is reflected in his training and speaking roles –
to build strong relationships in the industry and among clients, and become a trusted business partner that
guides organisations towards EA transformation.
http://opengroup.co.za
IT4IT™ - Managing the Business of IT

IT4IT™ Reference
Architecture
AN OVERVIEW
Presented by Louw Labuschagne

Copyright © The Open Group 2016
CONTENT
» WHY DO WE NEED IT4IT
» WHAT IS IT4IT
» HOW DOES IT4IT AFFECT OR INFLUENCE OTHER
ACKNOWLEDGED FRAMEWORKS
» CONCLUSION AND QUESTIONS

The Open Group
» Architecture forum
– TOGAF 9.1 [Standard]
– Business Capabilities [white paper]
» Archimate forum
– ArchiMate 2.1 [Standard]
» SOA workgroup
– OSIMM 2.0 [Standard]
» EMMM forum
– Exploration & Mining Reference Architecture[Standard]
» IT4IT forum
– IT4IT Reference Architecture 2.0 [Standard]
– IT4IT for the Managing the business of IT [guide]

WHY DO WE NEED IT4IT™ ?

9

WHY DO WE NEED IT4IT?
IT4IT is an operating model for the “business of IT.”
• There has been much IT
management guidance,
but there are a number of gaps
and issues.
• Most of what the broader
community thinks of as “IT standards”
are technical e.g. TCP/IP, HTTP, HTML !

IT4IT™ is a management standard
IT4IT is an operating model for the “business of IT.”
» Collaborative
» Agile/Lean approaches dominate IT delivery
» Focus on enabling the end to end flow of digital
functionality

WHY DO WE NEED IT4IT? (Contn’D)
» Existing standards are proving slow to adapt
» Standards are proprietary
» IT management standards NOT developed explicitly as a
full, multi-view reference architectures
IT4IT covers the IT “waterfront” from enterprise architecture to product and project
management to IT operations, as a multi-layered, precisely expressed reference model.
No other standard is positioned to do this. (Charles Betz)

WHAT IS THE PROBLEM WE ARE SOLVING WITH
IT4IT?
» Lack of cooperation across all IT
» Insufficiently integrated IT management toolsets
» Inability to gain true insight
» Impossible to tackle disruptive innovations like cloud,
agility, mobility, BYOD, …

IT4IT Value Propositions
For ‘consuming IT organizations’ e.g. customers like Shell,
Boeing Ability to track cost, performance, business value
and risk as a basis for improvement decisions
Dramatically reduced TCO of IT management solution
For software vendors e.g. IBM, HP, Microsoft, Oracle
Deliver integrated solutions at lower cost
Opportunity to focus on differentiating innovation

WHAT IS IT4IT?

What is IT4IT?
» IT4IT, an evolving Open Group standard, provides a vendor neutral,
technology agnostic and industry agnostic reference architecture for
managing the Business of IT, enabling insight for continuous
improvement
» IT4IT provides the capabilities for managing the business of IT
which enable IT execution across the entire Value Chain in a better,
faster, cheaper way with less risk
» IT4IT is industry independent and technology independent to solve
the same problems for everyone
» IT4IT is designed for existing landscapes and accommodates future
IT paradigms

THE IT4IT REFERENCE ARCHITECTURE IS
ALIGNED WITH THE OPEN GROUP VISION
The Open Group’s “Boundary-less
Information Flow” provides enormous
IT Management and Operations data
that can be used to apply many of the
data science techniques on IT and to
generate insights and foresights.

The Value Chain
» The IT Value Chain comprises four major IT value streams, which
align to what IT traditionally calls “Plan, Build, Deliver, Run”.
» The standard is also made up of a three-level functional reference
architecture, and a set of supporting activities.

Value Stream one
Strategy to Portfolio [S2P]
Define your strategy to balance
and broker your portfolio

20
Prioritize every requirement to build the
best services and deploy them.
Value Stream two
Requirement to Deploy [R2D]

Handle each request by streamlining the
process to fulfill it.
Value Stream three
Request to Fulfill [R2F]

Seek to detect issues and to correct them
before they impact the user.
Value Stream four
Detect to Correct [D2C]

» At the centre of the Value Chain sits the Reference
Architecture, underpinning and tying together the Value
Streams.
THE REFERENCE ARCHITECTURE

First level of the IT4IT Reference Architecture
Functional
Components
Key Data
Objects
The purple circles represent a
special designation of Data Object
Service Backbone Data
Object
Key Data Objects are
tied together with
solid lines known as
Relationships

The Service Model
» The Reference Architecture is itself characterized by the
Service Model.
» The Service Model depicts the life cycle of a service as it
moves through the Value Streams.
The Logical
Model
The Conceptual
Model
The Realized
Service Model
IT4IT identifies
three life cycle
phases during the
journey through the
Service Model

The IT Value Chain
» Each IT Value Stream is centred on a key aspect of the
service model, the essential data objects (information
model), and functional components (functional model) that
support it.

The Strategy to Portfolio (S2P) Value Stream
» Provides the strategy to balance and broker your portfolio.
» Provides a unified viewpoint across PMO, enterprise architecture,
and service portfolio improves data quality for decision making.
» Provides KPIs and roadmaps to improve business communication.

The Requirement to Deploy (R2D) Value Stream
» Provides a framework for creating, modifying, or sourcing a service.
» Supports agile and traditional development methodologies.
» Enables visibility of the quality, utility, schedule, and cost of the
services you deliver.
» Defines continuous integration and deployment control points.

The Request to Fulfill (R2F) Value Stream
» Helps your IT organization transition to a service broker model.
» Presents a single catalogue with items from multiple supplier
catalogues.
» Efficiently manages subscriptions and total cost of service.
» Manages and measures fulfilments across multiple suppliers.

The Detect to Correct (D2C) Value Stream
» Brings together IT service operations to enhance results and
efficiency.
» Enables end to end visibility using a shared configuration model.
» Identifies issues before they affect users.
» Reduces the mean time to repair.

Why big customers are in the game

Value Chain, Reference Architecture
From
“Why” to
“What”
From
“What” to “How”
(uses TOGAF®,
specified in ArchiMate®)
The IT4IT RA is all about the data!
Embraces existing process and agile
frameworks.

DevOps – How to run and deliver IT
…....continuously
The Vision: Create Integrated IT management capabilities across the entire service lifecycle
Build RunDeliverPlan
Reference Architecture
Strategy to
Portfolio Requirement to
Deploy
Request to
Fulfill Detect to
Correct
Traditional
IT Value Chain
IT Value
Chains

IT4IT Release Train
IT Value Chain
• Sept 2011
Reference
Architecture (“RA”)
0.5 (level 1)
• August 2012
RA 1.0 (level 2)
• January 2013
RA 1.2 (level 3)
• March 2014
RA 1.3 (level 3)
• October 2014
RA 2.0 (level 3)
• October 2015
RA 2.x (level 3+)
• Target: Q4 CY2016

HOW DOES IT4IT AFFECT
ITIL, TOGAF, COBIT AND OTHER
FRAMEWORKS AND GUIDELINES?

38

39

Positioning IT4IT™ in the ‘landscape’

The IT4IT difference
» How is IT4IT different from many other frameworks,
including TOGAF, ITIL, DevOps, Micro services, Bimodal
IT, Lean IT, SIAM, Design Thinking etc.?
» More specifically, what’s the impact of IT4IT on ITIL
which may be relegated to a subset or ignored as
irrelevant in IT organisations?

The IT4IT difference (Cont’d)
» The framework helps organizations to look at IT as a set of
interconnected “Value Streams”
– and create a Service Backbone model,
– an integration model,
– a functional model
– and a data model for IT Organisation.
» This could help practitioners to implement a set of IT Management
tools to support the value chain.
» As a framework, it inherently covers or borrows from all the popular
industry frameworks/standards, e.g., ITIL, COBIT, CMMI, TOGAF
etc.,
» yet does not enforce practitioners to follow
» the traditional process thinking.

» IT4IT will enable IT Leaders to manage
highly automated IT, whereas the
process-driven IT Management approach
doesn’t work that well in this space.
» When we automate IT, we try to implement tools (system of records
or engagement) to perform predictable, monotonous activities and
eventually create a layer on top of traditional IT.
» These tools can eventually be programmed to “make decisions”
based on analytical insights from the data generated by them.
» The IT4IT Reference Architecture will help us implement and
manage this automation layer and underlying IT.

» IT4IT allows you to run the IT function within an organisation as a
production-based business in its own right.
» IT4IT does not replace anything, it complements and enhances your
current structures.
» The important work done using models such
as ITIL and COBIT offer you standards on a process level, but gives
nothing prescriptive.
» They do not tell you how to manage your service models and
lifecycles, or what kinds of systems to put in place.
» IT4IT is the natural next step.

45
Thank you for your attention

IT4IT™ - Managing the Business of IT

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